2/10 Terrible
Natalia
Travelled with family
21 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t know where to start overall this was a scam and horrible experience. On the website it says ALL INCLUSIVE and u do have to pay extra for that so I did that. The day I arrived they told me I can only get 3 drinks at lunch time and 3 during dinner which wasn’t describe on the website when I was booking. They told me I can get drinks at the bar which they were charging me for. And the all inclusive was only when u were eating lunch and you couldn’t get what u wanted u were only allowed beer or wine. On top of that no room service and food was ONLY in certain hours open u were not allow to eat whenever u wanted to. My room smelled so bad I complained a million times they finally said they will change my room for additional cost which I don’t think was fair. No towels in the room tv was broken mold on the walls just disgusting and not worth any money. I have pictures and proof of this terrible hotel. Also when I was checking out I got charged for all the drinks I got which was supposed to be included and the food. Not fair. I did eat out and drink out of the hotel. I do request a refund this was horrible. And on top of that we had people walk with iPads telling us to put 5stats for everything for a free drink.
Natalia
Stayed 4 nights in Oct 2024