Search Hotels in Madrid, Phoenix

"Felt little scatchy"

"Accommodation was provided and very welcoming . “Bianca” is the name of the receptionist who really helped us a lot in everything we need "

"Yes"

"Beautiful property and room. Food and drinks were amazing. Had a 5 star meal at Renata's Hearth that was quite an experience. Not a cheap place to stay, was surprised at the additional 70-80 per night fees I was charged on check out and you pay for parking/valet typically but our front desk associate waived the parking garage fee as it was so far from our room. Would definitely come back."

"I almost like everything about this hotel but they don’t have they’re own parking at the property but they provide parking on the next building for free, a little bit old and scary building, overall was good "

"Property was very run down . Lots of renovation while on my stay . Just was not the type of stay i was looking forward too. Not a 4star resort ."

"We recently stayed at this hotel and overall had a good experience, primarily thanks to its excellent location and the condition of the property. The room was a decent size, though storage space was quite limited, which made unpacking a bit challenging. A big plus was that we were able to check into our room before the official check-in time — a thoughtful gesture we really appreciated. However, there were some areas that could be improved. The room was located close to an air conditioning unit, so it was quite noisy throughout our stay. The staff were generally friendly, but at reception, they often seemed distracted or disinterested in assisting current guests. While they tried to help, it sometimes felt like they weren’t fully listening to our questions or concerns. The biggest disappointment was the housekeeping — room cleaning was virtually nonexistent, and when we did interact with the cleaning staff, they did a poor job. All in all, this hotel’s location and early check-in were definite highlights, but the service, especially housekeeping and attentiveness at reception, left a lot to be desired. With some improvements in guest care and cleanliness, this could be a fantastic place to stay."

"Phoenician is one of our most favorite places and we love coming back time and time again"

"Great hotel/casino experience. "