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"Standard Kempinski experience. And with a great spa."

"Everything was excellent. they could always increase inside restaurants and offer larger menu, but breakfast was great and it was a very enjoyable staff to work with"

"Let’s start at the roof & work down! Spa: treated myself to a massage (my bags were huge), sauna/steam, manicure & pedicure. The technicians were magnificent! I felt so relaxed & sparkly (nails had GLITTER)! 10/10 The bartenders/wait staff are awesome, talented and professional, I never felt like a solo traveler. The rooftop bar decor was excellent. 10/10 My room was clean and accessible, cleaning lady was patient and kind. I kept forgetting to push DND. 10/10 The front desk accommodated my missed flight, was available for my late night arrival. Security was very helpful and I felt safe traveling, yet nice and always had a smile. 10/10"

"👍👍👍"

"Over priced.Staff needs training on customer service"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"Excellent services"

"One of the most wonderful places on the planet."