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"Had a problem which arose overnight the first night of our stay. The air conditioning unit wasn’t working properly and making a dreadful noise which kept us awake most of the night. We reported it when we came down for breakfast and the lovely receptionist lady dealt with it sympathetically, efficiently and professionally. We were asked to pack up our things, go out and enjoy our day we had planned and when we returned our belongings would be in a new room for us. They certainly were. We were moved and upgraded to a beautiful, room which we were thoroughly delighted with. It was later followed up to ensure that everyrhing was satisfactory. Definitely excellent customer care and service. "

"The hotel is in the perfect location for exploring all the attractions, shops and restaurants in the city centre. It was very clean, the room was perfect for us and the bathroom was spotless and well maintained. The shower was good. All the staff were very friendly and helpful especially a lovely lady who was serving at the bar. The breakfast was great and very relaxed and my two young kids loved that they could make their own waffles at breakfast as part of the buffet. We also ate in the bar one night and the pizza was very tasty. I would definitely stay here again and would highly recommend the hotel if you’re looking for somewhere decent to stay that is central enough that you can walk to everywhere from. "

"First time staying at The Lobster Pot, would definitely return. The rooms are spacious and spotless, everything you need for a short stay. The food is amazing, good quality and reasonably priced. The staff are really friendly and helpful. Highly recommend."

"Excellent "

"great stay from start to finish. super helpful front desk staff, room clean and stocked well enough for what we needed. free coffee and croissants a bonus, and really good that all of this is at a dog friendly place!"

"Very nice room and very clean. Extremely comfy bed and nice quality linen. Sadly forgot my swimwear as the pool looked great. View from window onto the garden was very pretty at night with all the lights. "

"Good choice and met my dietary needs"

"clean room, great staff, nice hotel. "

"Room clean and comfortable staff very friendly on arrival no over interaction had didn't eat at the hotel but prices really reasonable "