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Reviews of Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 2175 out of 3538 reviews" "
Rating 8 - Good. 695 out of 3538 reviews" "
Rating 6 - Okay. 325 out of 3538 reviews" "
Rating 4 - Poor. 170 out of 3538 reviews" "
Rating 2 - Terrible. 173 out of 3538 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Sheraton Universal was amazing, from the staff to the free shuttle over to Universal Studios. I highly recommend this hotel to anyone going to Universal Studios.
Stayed 1 night in Apr 2024

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Very good amenities. Staff accomdating. Lovely rooms
Stayed 4 nights in Apr 2024

8/10 Good

Emma

Stayed 2 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Natalie, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Sheraton are awesome in every area of the facility !. My room was nice and clean and had an AMAZING view. Everything is very convenient, not just universal studios. Thank you to everyone at the Sheraton, 10/10 and I will be coming back !.
Stayed 4 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and amenities
Stayed 1 night in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Holly

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

EDITH

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely close ans conveniently located near major Hollywood attractions and tourist areas. Thr hotel provides shuttle and assist with transportation
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to walk up hills then you will enjoy the walk to Universal. Rooms were clean and attended to every day. Great hotel!
Stayed 3 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

She

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Jessica, Lynnwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Fridge barely got anything cold and no freezer or microwave. Shower was awful because it kept flooding out from the door that was loose. Luggage cart options would have been nice outside of bellhop services and parking costs were outrageous for the distance we needed to drag our stuff or pay more. Shuttle was nice, food was good, kid enjoyed the pool.
Stayed 2 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Amenities
Great service!
Stayed 2 nights in May 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel and my daughter and I had A very nice stay. I was disappointed in being charged so much for parking each day. As a guest of the hotel, they should take him into account How much we are already paying for the room. It was also disappointing that the pool area closed so early.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The staff was so kind and the place is beautiful and clean.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Jonathon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle for universal was convenient and appreciated. Room was clean! We had breakfast each morning at the California! Excellent food and service. All staff were polite, responsive, and warm.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Linda

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Danielle, Lufkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, modern hotel. Professional customer service. Offers free shuttle bus to and from Universal Studios but also walkable if you prefer to walk.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Okay

Hernan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly but unfortunately I got my gasoline stolen from my truck. Park at your own risk at the Sheraton parking garage. Security couldn’t provide a safe stay for me and my family.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Javier

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hair dryer did not work.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Poor

gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Shuttles to universal was convenient. But this place needs reimagining. Bathroom floor was dirty when we arrived. Bathroom door was broken. Looks like a local handyman was patch repairing random things. Also the room we had a door to join two rooms. Because of that door. We can hear the next room like they were in our room behind a door. We could hear their conversation very well. I could hear “put on your shoes”, “let’s go”and “we need to go” The sofa bed for the king with sofa bed rooms was so HARD it was unbearable. DO NOT get that room the sofa bed is a deal breaker. The king size bed was fine. Hilton has a king with a sofa bed that we stayed in a year before. It’s WAY better. And the bathroom is almost 3 times bigger.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly. Did not have gift shop but had vending machines that you can get items from. Part of the lobby is under construction.
Stayed 2 nights in Mar 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were all extremely helpful and friendly. Our room did need some maintenance repairs and more of a deeper cleaning in bathroom.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to go to universal studio
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Meng-I Ellen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable (albeit steep uphill) to universal studio and city walk or downhill to metro station. Hotel offers free shuttle rides every 15 minutes to universal city walk during regular hours if too tired to do more walking. Friendly staff and clean room - would stay again if cancellation policy is more flexible as guests have no control over flights.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Terrible

Vijay, Rancho Cordova

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never get the TL rooms. Too close to the pool and gets noisy. Don’t upgrade to premium rooms, they are small and by no standards premium. I would suggest avoiding this hotel. Very average and not worth the price they charge. Never again.
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Zeynep

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Lanell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to Universal, as we were exhausted from the days activities and needed a relaxing stay. Check-in was easy and staff was super friendly and down to earth. Room was cozy, clean and comfortable.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for the weekend. Wonderful property. The California restaurant was a great experience, and provided most of our meals during our stay. It is conveniently located to Universal Studios.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

Alberto

Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Universal Studios. Breakfast was good. Staff was nice and helpful.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Yenifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that there were many places at walking distance or 5 minute drives. The self serve snacks were a big hit for my daughters and the pool. Loved the pool by bar. They cleaned our room everyday without us having to ask like in other hotels.
Stayed 4 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Della

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, property conditions & facilities
Great option if you are visiting Universal Studios!!
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great atmosphere and hotel. super comfy king bed. great view. cons are mold, mildew in shower, cracked tiles and missing grout, sofa couch was terrible, very uncomfortable. broken door piece to bathroom, closet doors stick and rub on cabinet frame. they charge a fee to park in there parking structure. It should be complimentary if your staying at the hotel
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Okay

Anna M

Travelled with family and small children
Disliked: Staff & service
Property had a nice view of the surrounding area
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Danny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and staff was super friendly and helpful
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Poor

erin e

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was not impressed with this hotel. Booked the "family room" with pull out couch that was absolutely rock hard. My poor son had to sleep on a "bed" that was no softer than the floor. The staff was totally unhelpful. The Starbucks that was supposed to be open until 11am each day was closed at 10:07 with no explanation. The concierge who is supposed to be there to help with park tickets was barely ever at the desk. We went to the pool and there were NO towels. When I let the front desk know they seemed annoyed and said they would tell housekeeping but 30 minutes later...still no towels. We will be staying at the Hilton next time.
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Excellent

Jennifer

Travelled with family
Staff was amazing, and extremely helpful, rooms were comfy and quiet! Definitely will stay again
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

nicklas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to the park
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, easy transportation to universal
Stayed 1 night in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in at midnight. The front desk checked us in quickly and efficiently. I appreciated it especially for the time and with little ones.
Stayed 1 night in Apr 2024
Response from Michael Garcia on 1 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

miguel

Stayed 1 night in Apr 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Bohai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Tracie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I felt very safe. The room was clean. Parking was easy and nearby, but pretty expensive to park.
Stayed 4 nights in Mar 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

VALERIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, everything was amazing!
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

Sarah

Stayed 3 nights in Apr 2024
Response from Michael Garcia on 10 May 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Excellent

Alba

Stayed 2 nights in Mar 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Good

emily, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michael Garcia on 20 Apr 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!