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Reviews of Residence Inn by Marriott Pasadena Arcadia

3 out of 5
Residence Inn by Marriott Pasadena Arcadia
321 E Hungtington Dr, Arcadia, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 258 reviews" "
Rating 8 - Good. 83 out of 258 reviews" "
Rating 6 - Okay. 16 out of 258 reviews" "
Rating 4 - Poor. 7 out of 258 reviews" "
Rating 2 - Terrible. 15 out of 258 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the safe,quiet environment, but I don’t like they charge for the parking fee, cause other hotels they all provide free parking.
Stayed 1 night in May 2024

8/10 Good

Jiabo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a classic Residence Inn, with separate 8-unit apartment buildings. Room is in good clean condition. It is a long walk to the lobby breakfast area. Hotel charges $15 per day for Parking, unusual for a suburban facility.
Stayed 1 night in May 2024

10/10 Excellent

Yoke

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024

6/10 Okay

SABENA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs to be updated. Old curtains and beds.
Stayed 2 nights in Apr 2024

8/10 Good

Vanessa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The suite was great
Stayed 1 night in Feb 2024

8/10 Good

Chutsuda

Stayed 1 night in Mar 2024

10/10 Excellent

Ivis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. From checking in to breakfast, everyone was amazing.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit
Great rooms with very friendly staff. Small issue corrected very quickly. Variety of breakfast items with the hot items changing on a three day cycle. Plenty of food options very close.
Stayed 6 nights in Feb 2024

8/10 Good

Amanda

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was great and area was wonderful. I really did enjoy my stay. However whatever staff is in charge of cleaning needs to do a more thorough job. I found a used condom and condom wrapper along with other debris and a used towel from a previous sexual encounter from whoever was in the hotel before us under our bed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay! We’ve been here before and we will be back. The front desk employees are always welcoming and accommodating with whatever service/supplies you need. The ladies and gentlemen who make the breakfast in the morning do an outstanding job and are very personable.
Stayed 3 nights in Feb 2024

6/10 Okay

Alberto, Gilbert

Business traveller, Travelled with partner
Too many homeless people walk through the parking area. Don’t feel safe. Security presence is not consistent. But having a kitchenette has it’s advantages. Wish they would change their sofa bed. So uncomfortable just to sit in.
Stayed 22 nights in Nov 2023

10/10 Excellent

Lisa

Stayed 2 nights in Jan 2024

8/10 Good

Kiera

Liked: Cleanliness, property conditions & facilities, room comfort
Overall GREAT stay, very peaceful & comfortable. The only hiccup was that when I went to take a shower, the smoke alarm activated. I received a call from the office and was ask to come down. It was my first time staying at this location. So the lady at the front desk basically talked at me and told me that “oh you are supposed to turn the vents on when showering” (there was a hall light so I said I did not know basically like carry on and agree to disagree. THEN she went on to say the room smelled like smoke yet I was gone to the store and unloaded all in 40 mins of arriving, I had just came back when she called the room and there was no smoke but it surely did smell like soap and shower steam. THEN she said she was getting complaints about people being in my room but again I just got there and on my way to the office I witnessed a group coming from a neighboring room. I verbalized that I felt like I was being harassed and that it’s no one’s business who is in my room unless it’s the office so why would a stranger report the number of people rather than a noise complaint?!? If you are going to assume there’s smoking and bad activity then physically seeing for yourself suffice rather than hearsay. If she would had came then she would had smelled tacos not “Smoke”.
Stayed 1 night in Jan 2024

10/10 Excellent

TZU CHUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived after midnight on the 29th to the residence inn. This property is townhomes that have not been maintained or updated since the early 70s. As I began to I investigate the room, I found that the neither the AC or Fan worked in the hot room. The room smelled of must/ old people. There were blood stains on the blackout curtains, inches of dust on the ceiling fan, pull out sofa was more like a cot, no hot water available and the lock/ dead bolt did not function. We checked out and selected another hotel for our stay. I cannot recommend this hotel
Stayed 6 nights in Dec 2023

10/10 Excellent

Ludvik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Rose Bowl! Clean and convenient to restaurants, etc. and easy access to Rose Bowl festivities.
Stayed 3 nights in Dec 2023

10/10 Excellent

Wayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Stayed 1 night in Nov 2023

8/10 Good

Lucinda

Travelled with family
Clean and spacious room. Close to many nice restaurants.
Stayed 1 night in Nov 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

melody

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
expedia flat out lied. It was in an area with homeless. It was not anywhere close to Pasadena. It was most far east of Aradia possible. 45 minutes everyday extra driving. The linens were so bad i went to target and bought Kleenex, tp, and linens. The pool was so cold you really could not use it. Even kids were not in pool. We were put on top of bb court very noisy. Such bad insul could hear everyone around. It was a total rip off. I will never believe or use expedia again. 150 a night maybe but 250 a night with taxes and parking totally ripped off. Homeless walked through all the time as they lived 200 feet from the apts. Kitchen was nice( which was great as their breakfast was not good at all) the sitting area was pretty good, bed was average, the shower was great!
Stayed 8 nights in Oct 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was a little loud, and not sure why maintenance had to change the filter while we occupied our room. Seems odd. Maybe after we checked out would be better? Otherwise breakfast was great and location was perfect for our need.
Stayed 2 nights in Sep 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Clean.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they placed us in a room with a nice view of the mountains, it was quiet, and I felt safe there the whole time! Also the staff was very friendly and professional. The facilities and room were neat and clean. Overall a wonderful experience! I would choose this place again!
Stayed 4 nights in Jun 2023

10/10 Excellent

Gernot

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect setup for anyone in need for extended stay
Stayed 14 nights in Aug 2023

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Aug 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The people above us were a little noisy, but I use earplugs and that helps me.
Stayed 4 nights in Aug 2023

8/10 Good

Franklin, Bellevue

Business traveller
Liked: Staff & service, amenities
It was very loud there. The hotel next door’s employees started early outside my window and were talking really loud. My neighbors would leave garbage outside their door and talked loud outside my door too.
Stayed 6 nights in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and answered any questions I had, room was nice and quiet.
Stayed 3 nights in Aug 2023

8/10 Good

Enuo

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2023

8/10 Good

erik

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue i would say is there was a mishap during check in. Other than that it was good
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
The room
Stayed 2 nights in Jun 2023

4/10 Poor

Sam, millbrae

Travelled with family
Expedia, We use your web site to compare the hotel price. You should make sure that all the price are include in the quote. This hotel charge $15 per night for an non-gated open air parking lot.
Stayed 4 nights in Jun 2023

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was a little icky. Hate the processed eggs. Waffles ok. Not sure what was the eggs sandwich supposed to be?
Stayed 1 night in Jul 2023

10/10 Excellent

yahuey

Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, room comfort
The room was very clean.
Stayed 1 night in Jun 2023

8/10 Good

Laura

Travelled with family, Travelled with pets
Liked: Staff & service
The location is convenient and pet friendly.
Stayed 3 nights in Jun 2023

6/10 Okay

Monideepa

Liked: Staff & service, property conditions & facilities
It was nice and quiet. Rooms were quite big and spacious. All necessary equipment ms were available. The cleaning staff needed to clean every 3 days and even after 2 reminders, they missed that out that too much to my disappointment but other than that everything was fine.
Stayed 4 nights in Jun 2023

10/10 Excellent

Jesse

Stayed 1 night in Jun 2023

10/10 Excellent

Jesse

Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Maliha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like staying at this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Was there for an event at the speedway. The staff at the hotel are super friendly and extremely helpful! If you needed anything, they were happy to help. This was my second time staying there and it's more going to be my go to place to stay from now on. They will even take care of your grocery shopping! I absolutely love this place!
Stayed 2 nights in Jun 2023

10/10 Excellent

willie

Stayed 2 nights in Jun 2023

10/10 Excellent

Kwok Lun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023