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it doesn't let you check in early even it is 15 mins early.
also hotel has NO SMOKING POLICY but the room we got smelt a lot like cigarettes.
Lydia
Stayed 2 nights in May 2024
8/10 Good
Evgenii
17 May 2024
Evgenii
Stayed 2 nights in May 2024
Response from Sam on 19 May 2024
Thank you, Evgenii, for your feedback. We're glad to hear your overall experience was positive. We're committed to improving further and hope to earn that fifth star on your next visit!
The sheets on the bed were stained and there was actual dirt in the bed. The television did not work and the handles for the cupboards were broken. We could hear a man screaming all night in the attached parking lot. Overall it was a pretty gross establishment and experience.
Kristie
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Kristie, we sincerely apologize for the issues you encountered. This is not the standard we aim for. We are addressing each point you've raised urgently and hope to restore your faith in our establishment.
We apologize for the issues with the bathroom condition. Immediate actions have been taken to address this, and we are committed to ensuring it does not happen again. Thank you for bringing this to our attention.
Staff was rude and unhelpful. Will not be staying here again.
Tasha
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Tasha, it is disappointing to learn about your experience. We apologize for any rudeness encountered and are taking steps to ensure our staff meets the high standards our guests expect. We hope you will consider giving us another chance.
4/10 Poor
Christopher
4 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
took them 30 minutes to even check me in once i arrived
Christopher
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Christopher, we are very sorry for the delay at check-in. We're working on streamlining our processes to prevent such waits. Your feedback is invaluable in helping us improve.
10/10 Excellent
JORGE A GOMEZ
1 May 2024
Nice stay!
JORGE A GOMEZ
Stayed 1 night in Apr 2024
Response from Sam on 3 May 2024
Thank you for your feedback, Jorge! We're glad you had a nice stay with us and hope to see you again soon!
The only thing I didn’t like is that, I arrive at 12mid night and the office personnel didn’t great me, all he said was you’re late.
Mery
Stayed 3 nights in Apr 2024
Response from Sam on 15 Apr 2024
Thank you for your feedback, Mery. Our check-in hours are until 9 PM. For late arrivals, please notify the front desk in advance for better service. We apologize for any inconvenience and hope to welcome you again with a warmer greeting.
Thank you, Melo, for the review! Looking forward to your next visit!
2/10 Terrible
Sam
9 Apr 2024
Sam
Stayed 2 nights in Apr 2024
Response from Sam on 3 May 2024
Sam, we're truly sorry to see your stay did not meet expectations. We're committed to providing our guests with the best experience possible, and we would greatly appreciate any feedback you could provide to help us improve. We hope to have the opportunity to better serve you in the future.
8/10 Good
David
3 Apr 2024
Liked: Cleanliness, staff & service
Great staff. I stayed in an apt suite that had been converted into a room for rent. Roomy with a kitchen. Nice place. The planes flying overhead were noisy, but nothing can be done about that. There was a safe place to park given that the neighborhood was unsafe according to the staff.
David
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.
10/10 Excellent
Glenda
31 Mar 2024
Glenda
Stayed 2 nights in Mar 2024
Response from Sam on 3 May 2024
Glenda, thank you for the great review! We're so happy you enjoyed your stay and hope to see you again soon
8/10 Good
Kuntaya
22 Mar 2024
Kuntaya
Stayed 1 night in Mar 2024
Response from Sam on 15 Apr 2024
Thank you for your review!
2/10 Terrible
Simmi
22 Mar 2024
Simmi
Stayed 1 night in Mar 2024
Response from Sam on 11 Apr 2024
We're sorry to hear your stay didn't meet expectations. We're committed to improvement and would value the chance to hear more about your experience to better serve you in the future
6/10 Okay
XueMei, Pomona
Business traveller, Travelled with partner
18 Mar 2024
Liked: Cleanliness, staff & service
Clean. A little bit noisy
XueMei
Stayed 3 nights in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.
I don't like the rule that you couldn't bring a visitor to your room. Not everyone is a prostitute or drug dealer. I really needed my from to come over.
Earl
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Earl, we apologize for any inconvenience our visitor policy may have caused you. We aim to ensure the safety and comfort of all our guests with our policies, but we understand your concerns and are continually reviewing our guidelines for improvements. We appreciate your feedback and hope to better accommodate your needs in the future.
John the front desk clerk is always so nice to us. Rooms are a nice size and everything is clean. You can smell it lol
Erika
Stayed 1 night in Feb 2024
Response from Sam on 6 Apr 2024
Thank you for your review!
10/10 Excellent
Alex
8 Feb 2024
The Staff are strict with the patrons staying at the Motel.
Alex
Stayed 2 nights in Jan 2024
Response from Sam on 6 Apr 2024
Thank you, Alex, for your positive review! We're glad to hear our staff's dedication to maintaining a respectful and enjoyable environment for all our guests made a positive impact on your stay. We look forward to welcoming you back to our motel in the future!
Incredible service from the manager John. He went above and beyond for us during our stay over the weekend and made our time as stress free as possible. The room was very clean and tidy. Great overall experience and I would chose hyland inn over a chain hotel anytime I’m in the area.
My go to motel when I need to be in town for a day or two. It is conveniently located to different places I need to be at, affordable and clean. Great customer service !!
Liked the fact that it was under surveillance cameras and there wasn't any street people hanging around outside. The manager John was a real nice guy and housekeeping left extra towels in the room without having to ask for them. Only thing about the room was there's no toilet paper dispenser or hooks to hang clothes or towels on. I would definitely consider staying at this Motel next time I'm in the area.
Within walking distance of a big grocery store. My only request would be that they add a kettle or coffee maker to the rooms. I had a nice stay and felt safe there.