Exterior

Reviews of Hyland Motel Van Nuys

2.5 out of 5
Hyland Motel Van Nuys
Sepulveda Blvd., 7041, Van Nuys, CA

Reviews

6.8
Rating 10 - Excellent. 232 out of 630 reviews" "
Rating 8 - Good. 99 out of 630 reviews" "
Rating 6 - Okay. 82 out of 630 reviews" "
Rating 4 - Poor. 74 out of 630 reviews" "
Rating 2 - Terrible. 143 out of 630 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was realy big and nice and quite the property was nicely maintained
Stayed 2 nights in May 2024

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Room got flooded
Stayed 2 nights in May 2024

4/10 Poor

Dziedzom

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Jennifer

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot going on at night..
Stayed 1 night in May 2024

10/10 Excellent

Bhaavan Sudhir

Stayed 1 night in May 2024

6/10 Okay

Lydia

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
it doesn't let you check in early even it is 15 mins early. also hotel has NO SMOKING POLICY but the room we got smelt a lot like cigarettes.
Stayed 2 nights in May 2024

8/10 Good

Evgenii

Stayed 2 nights in May 2024
Response from Sam on 19 May 2024
Thank you, Evgenii, for your feedback. We're glad to hear your overall experience was positive. We're committed to improving further and hope to earn that fifth star on your next visit!

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sam on 19 May 2024
Thank you, Jenny, for the excellent rating! We're delighted you enjoyed your stay and hope to welcome you back soon!

4/10 Poor

Kristie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets on the bed were stained and there was actual dirt in the bed. The television did not work and the handles for the cupboards were broken. We could hear a man screaming all night in the attached parking lot. Overall it was a pretty gross establishment and experience.
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Kristie, we sincerely apologize for the issues you encountered. This is not the standard we aim for. We are addressing each point you've raised urgently and hope to restore your faith in our establishment.

10/10 Excellent

Abel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean hotel, service is good
Stayed 2 nights in May 2024
Response from Sam on 19 May 2024
Abel, thanks for recognizing our efforts to provide a safe and clean environment. Your positive feedback is greatly appreciated!

4/10 Poor

KONG TEE

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Bathroom ceiling has mold
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
We apologize for the issues with the bathroom condition. Immediate actions have been taken to address this, and we are committed to ensuring it does not happen again. Thank you for bringing this to our attention.

2/10 Terrible

Tasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude and unhelpful. Will not be staying here again.
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Tasha, it is disappointing to learn about your experience. We apologize for any rudeness encountered and are taking steps to ensure our staff meets the high standards our guests expect. We hope you will consider giving us another chance.

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
took them 30 minutes to even check me in once i arrived
Stayed 1 night in May 2024
Response from Sam on 19 May 2024
Christopher, we are very sorry for the delay at check-in. We're working on streamlining our processes to prevent such waits. Your feedback is invaluable in helping us improve.

10/10 Excellent

JORGE A GOMEZ

Nice stay!
Stayed 1 night in Apr 2024
Response from Sam on 3 May 2024
Thank you for your feedback, Jorge! We're glad you had a nice stay with us and hope to see you again soon!

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 2 nights in Apr 2024
Response from Sam on 3 May 2024
Thank you, Mildred, for the positive review! We're happy to hear you enjoyed your stay.

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel manager. Easy to find, easy to park. And very clean room
Stayed 1 night in Apr 2024
Response from Sam on 3 May 2024
Thank you, Anna, for your kind words about our hotel and staff. We're glad everything was to your satisfaction!

2/10 Terrible

JEFFREY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed one night requested a refund did not get it requested a second refund did not get it after telling me he would
Stayed 3 nights in Apr 2024
Response from Sam on 3 May 2024
Dear Jeffrey, we apologize for any confusion with the refund process. Please contact our front desk so we can resolve this matter promptly.

6/10 Okay

Mery

Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like is that, I arrive at 12mid night and the office personnel didn’t great me, all he said was you’re late.
Stayed 3 nights in Apr 2024
Response from Sam on 15 Apr 2024
Thank you for your feedback, Mery. Our check-in hours are until 9 PM. For late arrivals, please notify the front desk in advance for better service. We apologize for any inconvenience and hope to welcome you again with a warmer greeting.

10/10 Excellent

Melo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it it’s like a small studio to live at
Stayed 1 night in Apr 2024
Response from Sam on 15 Apr 2024
Thank you, Melo, for the review! Looking forward to your next visit!

2/10 Terrible

Sam

Stayed 2 nights in Apr 2024
Response from Sam on 3 May 2024
Sam, we're truly sorry to see your stay did not meet expectations. We're committed to providing our guests with the best experience possible, and we would greatly appreciate any feedback you could provide to help us improve. We hope to have the opportunity to better serve you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service
Great staff. I stayed in an apt suite that had been converted into a room for rent. Roomy with a kitchen. Nice place. The planes flying overhead were noisy, but nothing can be done about that. There was a safe place to park given that the neighborhood was unsafe according to the staff.
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

10/10 Excellent

Glenda

Stayed 2 nights in Mar 2024
Response from Sam on 3 May 2024
Glenda, thank you for the great review! We're so happy you enjoyed your stay and hope to see you again soon

8/10 Good

Kuntaya

Stayed 1 night in Mar 2024
Response from Sam on 15 Apr 2024
Thank you for your review!

2/10 Terrible

Simmi

Stayed 1 night in Mar 2024
Response from Sam on 11 Apr 2024
We're sorry to hear your stay didn't meet expectations. We're committed to improvement and would value the chance to hear more about your experience to better serve you in the future

6/10 Okay

XueMei, Pomona

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Clean. A little bit noisy
Stayed 3 nights in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Isidro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

4/10 Poor

Earl

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I don't like the rule that you couldn't bring a visitor to your room. Not everyone is a prostitute or drug dealer. I really needed my from to come over.
Stayed 1 night in Mar 2024
Response from Sam on 6 Apr 2024
Earl, we apologize for any inconvenience our visitor policy may have caused you. We aim to ensure the safety and comfort of all our guests with our policies, but we understand your concerns and are continually reviewing our guidelines for improvements. We appreciate your feedback and hope to better accommodate your needs in the future.

10/10 Excellent

Roxana, Northridge

Liked: Cleanliness, property conditions & facilities
Best
Stayed 1 night in Feb 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place for one night, the street can be loud at times. About 25 min from burbank Airport.
Stayed 1 night in Feb 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place & nice room!
Stayed 1 night in Feb 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John the front desk clerk is always so nice to us. Rooms are a nice size and everything is clean. You can smell it lol
Stayed 1 night in Feb 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Alex

The Staff are strict with the patrons staying at the Motel.
Stayed 2 nights in Jan 2024
Response from Sam on 6 Apr 2024
Thank you, Alex, for your positive review! We're glad to hear our staff's dedication to maintaining a respectful and enjoyable environment for all our guests made a positive impact on your stay. We look forward to welcoming you back to our motel in the future!

10/10 Excellent

Felipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The office management was amazing they treat with amazing customer service I definitely come back when I visit L.A. again

8/10 Good

Kathleen M

Disliked: Staff & service, property conditions & facilities
Cheap Motel, no frills…. Not even a plastic cup to drink from. No phone, sketchy neighborhood. Would never stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Joan

Stayed 1 night in Jan 2024
Response from Sam on 6 Apr 2024
Thank you for your review!

10/10 Excellent

Gilbert

Stayed 1 night in Jan 2024

10/10 Excellent

Hunarpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Incredible service from the manager John. He went above and beyond for us during our stay over the weekend and made our time as stress free as possible. The room was very clean and tidy. Great overall experience and I would chose hyland inn over a chain hotel anytime I’m in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

Jefri

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 1 night in Jan 2024

10/10 Excellent

Cristian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lot better than expected. And very clean aswell
Stayed 1 night in Jan 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to motel when I need to be in town for a day or two. It is conveniently located to different places I need to be at, affordable and clean. Great customer service !!
Stayed 2 nights in Jan 2024

10/10 Excellent

Darlene

Travelled with family
Stayed 1 night in Jan 2024

8/10 Good

Nancy

Good, reliable service. Safe and clean room.
Stayed 2 nights in Jan 2024

2/10 Terrible

Anh

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the fact that it was under surveillance cameras and there wasn't any street people hanging around outside. The manager John was a real nice guy and housekeeping left extra towels in the room without having to ask for them. Only thing about the room was there's no toilet paper dispenser or hooks to hang clothes or towels on. I would definitely consider staying at this Motel next time I'm in the area.
Stayed 2 nights in Jan 2024

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Alannah

Liked: Cleanliness, staff & service
Within walking distance of a big grocery store. My only request would be that they add a kettle or coffee maker to the rooms. I had a nice stay and felt safe there.
Stayed 4 nights in Jan 2024