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"The service was inconsistent at times, some employees more proactive than others in helping you."

"All excellent. Only annoying thing is thbat the lobby apparently gets taken over as an internet cafe by people not living at the hotel. So if you are waiting there is nowhere to sit"

"Good since refurb. Sneha on front desk was sweet!"

"Great property. Stayed there for 4 nights. Room was spacious. Got a free room upgrade. Bed was comfortable. The staff was wonderful. I would definitely recommend this hotel."

"Poor breakfast. No bacon, diluted down juice but 90% water diluted. "

"Great London location! Close to the tube if needed but so close to everything that travel wasn’t an issue. Very pleasant staff and accommodations. "

"Lovely staff with great customer service, slightly tired rooms, and fantastic location."

"I have stayed in this hotel three times now. The first stay was beyond excellent, the second not so much. But this third time was pretty good once I'd managed to check in (they weren't having an early check-in, beyond giving me an accessible room which I didn't need or something in the basement), but I was pretty happy with where they finally put me as it was very quiet and I slept well. The breakfast was good and I appreciated the free drink. If I run London next year then I will probably want to return for a fourth time."