At approx 11pm at night I was laying in bed watching television enjoying privacy as anyone should when staying at your hotel. My door was opened by a strange man who had a key to my room. I screamed in fear and he then shut the door. I called the front desk and was told they would review the camera. Nobody called back with any sort of explanation. I was scared, nervous and feeling very stressed through the entire night. Could not sleep and was up at 6 am. I stayed to get away from life stresses and enjoy a night of calm. I very politely went to the front desk on Saturday am and asked if something could be done some sort or reimbursement or even a gift card for another stay. I live in the area and have suggested the hotel to many family and friends when visiting. I also asked for an explanation and was told it was the engineer. a male engineer should not be entering g any rooms at 11 pm at night on a Friday night. The sorry that I was given was insignificant and unacceptable. Mistake or not it was inappropriate and terrifying. My night was completely ruined and I remained uncomfortable throughout the remainder of my stay.
Please reconsider how This was handled. I would like to be compensated in some way. Please allow me to get the bad taste out of my mouth and allow for another chance to support your business and continue to speak highly of your quality.
Please contact me ASAP regarding this experience.
sincerely, kristine harper
516 5109107
kburkett50@aol.com