All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good Evening Alice Man,
Thank you for choosing to stay at our hotel. We are indeed overjoyed you enjoyed the comfort of your room and that you had a wonderful experience at our hotel. We do hope you choose to stay with us again.
Kind regards,
Arhama
Nice hotel, but the rooms are tiny.
No wardrobe to hang clothes in, just pegs scattered around the room on the wall with coat hangers. No chair to work at a desk from. Really noisy as close to Paddington station, with trains rattling the room from 5am till the late hours of the night.
Upside, very clean, good staff, excellent modern facilities.
Richard
Stayed 2 nights in May 2024
Response from Andreea on 17 May 2024
Hello Richard, Thank you for your review and for choosing to stay with us. We appreciate your feedback and are glad to hear that you enjoyed the cleanliness, our staff, and the modern facilities. We apologize for any inconvenience you experienced due to noise and vibrations during your stay. Our hotel is conveniently situated between two tube stations, which offers easy access to transportation but may also contribute to occasional noise disturbances. Your comments are valuable to us, and we appreciate your understanding. Please let us know in advance about any specific needs you may have, such as requiring a chair, so we can assist you accordingly.We hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Warm Regards, Andreea
10/10 Excellent
Kelly
Travelled with family
14 May 2024
Liked: Amenities
The staff were excellent, especially Judit. Everyone goes out of their way to be helpful and accommodating. Breakfast was excellent, all fresh food. The rooms were clean. Only issue is the rooms are quite small for two people.
Kelly
Stayed 2 nights in May 2024
Response from Arhama on 15 May 2024
Dear Kelly, Thank you for your review! We're thrilled you appreciated our excellent staff and enjoyed our fresh breakfast offerings. We'll take note of your feedback regarding room size and strive to improve. We hope to have the pleasure of welcoming you back soon!
Convenience to train and Tube. This was very nice. The staff was outstanding.
We were disappointed in the availability of traditional English food in the area.
Receptionist, Arhonne, and everyone else were just wonderful in providing our every request
We highly recommend this convenient hotel for travelers.
Sally
Stayed 7 nights in Apr 2024
Response from Arhama on 15 May 2024
Dear Sally, Thank you for your feedback! We're delighted you enjoyed the convenience and outstanding service during your stay. We appreciate your recommendation and hope to welcome you back soon!Kind regards, Arhama
Great location, friendly staff and all you need for a night or weekend in london.
Lizzie
Stayed 1 night in Apr 2024
Response from Rahul on 11 May 2024
Hi Lizzie, Thank you so much for your positive feedback. We are happy to hear that you found the location of the hotel to be very good for your stay. Thanks for the feedback for our team, we are always happy to share good service to the guests. Kind Regards, Rahul
Property was great. Had issues finding it at first but once we found it all was well. The staff was friendly and helpful. The bathroom wasn’t very handicap capable but it worked.
Laurie
Response from Judit on 5 May 2024
Dear Laurie, Thank you for your review. We are thrilled to learn that you had a good stay and also to know that you found our staff friendly. We look forward to hosting you again. Regards.
Enjoyed my stay. Cute and clean hotel and staff helped store luggage until room is ready. Can walk to paddington train station and walk to Hyde Park. Note that room cleaning service is not offered if staying 3 nights or less.
Carly
Stayed 3 nights in Apr 2024
Response from Andreea on 3 May 2024
Hello Carly, Thank you for your positive review! We're thrilled you enjoyed your stay and found our hotel convenient. We appreciate your understanding regarding our cleaning service policy for shorter stays. We hope to welcome you back soon! Take care until then! Kind Regards, Andreea
Best decision I ever made during my week trip in London. Clean, comfortable, convenient, and the staff was so polite and friendly.
Darik
Stayed 2 nights in Apr 2024
Response from Samuel on 18 Apr 2024
Dear Darik,Thank you for choosing us and taking the time to give us your feedback! We're absolutely thrilled to hear that your stay was such a positive one. Our team takes great pride in providing a friendly and welcoming atmosphere, and we're delighted that you felt so well taken care of during your time with us. We can't wait to have the opportunity to welcome you back again soon!Best regardsSamuel
Dear Aaron,Thank you for your amazing review! We are glad that you enjoyed your stay and we hope we have to pleasure of welcoming you again the next time you in London! Take care until then! Best regardsSamuel
8/10 Good
Steve
8 Apr 2024
Steve
Stayed 3 nights in Jan 2024
Response from Judit on 10 Apr 2024
Dear Steve, Thank you for your reviewWe look forward to hosting you againRegards.
Really friendly service. Helped us greatly as confused and tored travellers. Comfortable bed.Thank you!
Maria Teresa
Stayed 1 night in Apr 2024
Response from Andreea on 3 Apr 2024
Hello Maria, Thank you for your kind words and the amazing feedback! We're thrilled to hear you enjoyed our friendly service and comfortable beds. Looking forward to welcoming you back soon! Take care until then! Kind Regards, Andreea
6/10 Okay
Alen
2 Apr 2024
Alen
Stayed 1 night in Apr 2024
Response from Samuel on 23 Apr 2024
Dear Alen, Thank you for staying with us for your trip to London and taking the time to give us your review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Point A Hotel London Paddington again soon!Best regardsSamuel
2/10 Terrible
ben
2 Apr 2024
Disliked: Cleanliness, staff & service
So first of all is a self check in , while the guy was seating there and looking at mi dealing with the self check in.
Is not really safe out.
The room are very very very small and not fun to be at .
Yea the price is very low , but doesn’t worth it .
ben
Stayed 1 night in Apr 2024
Response from Andreea on 2 Apr 2024
Hello Ben, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our self-check-in process was less than satisfactory. Indeed our rooms are compact but with all the necessary amenities for a comfortable stay. Your comments will be taken into account as we strive to improve our services and facilities. We hope you'll consider giving us another chance to exceed your expectations in the future. Take care until then! Kind Regards,Andreea
Really convenient as very close to the train station. Staff were incredibly friendly and helpful, especially the guy who checked us in. Room was small but suitable for a short stay. Would stay again.
Jade
Stayed 2 nights in Mar 2024
Response from Samuel on 28 Mar 2024
Dear Jade,Thank you for taking the time to give us such a wonderful review! We are glad that you enjoyed your stay with us, especially our hospitality. We hope we have the pleasure to welcome you again the next time you in London! Take care until then! Best regardsSamuel
Un hotel muy bueno, con una excelente atención al cliente en recepción. Enhorabuena por su trabajo y atención. Me trataron muy bien y me proporcionaron todo lo necesario.
David
Stayed 1 night in Mar 2024
Response from Samuel on 27 Mar 2024
Dear David,Thank you so much for your kind words. It is our pleasure to have you as our guest. We are glad that you enjoyed your time with us! We look forward to welcoming you again the next time you in London! Take care until then!Best regardsSamuel
8/10 Good
Ryan
18 Mar 2024
Ryan
Stayed 6 nights in Mar 2024
Response from Kevin on 8 Apr 2024
Dear Ryan, Thank you so much for taking your time and leave a review for us. We look forward to welcoming you back in the future! Best regards. Kevin
6/10 Okay
Punish
13 Mar 2024
Liked: Staff & service
Too small room, breakfast buffet was not good, too less option.
Punish
Stayed 2 nights in Feb 2024
Response from Kevin on 14 Mar 2024
Dear guest, We sincerely regret that your experience was less than perfect. We care deeply about ourguests and want to provide the most comfortable experience possible. Wehope you give us another chance soon, so we can share a more positive experience.
Staff lovely, hotel disabled friendly one of the few hotels ever stayed at where they have done a fire evacuation check on my daughter in a wheelchair
Only thing was even though third floor traffic noisey need triple glazing
Lovely breakfast
Christine
Stayed 2 nights in Jan 2024
Response from Andreea on 20 Jan 2024
Hello Christine,Thank you so much for your thoughtful feedback! We're thrilled to hear that you found our staff lovely and appreciated the disabled-friendly features of our hotel, including the fire evacuation check for your daughter in a wheelchair. We are aware that some nights the center of London can be busy and noisy. As a hotel situated in a prime location close to Westminster and the London Eye, we cannot help the street traffic and underground station noise. We do, however, offer complimentary earplugs at Reception for the light sleepers.On a brighter note, we're glad you enjoyed our lovely breakfast. Your insights are invaluable to us, and we appreciate your time in sharing your experience. We look forward to welcoming you back in the future! Kind Regards, Andreea
8/10 Good
Dudás Ziegler
13 Jan 2024
Liked: Cleanliness, staff & service
Dudás Ziegler
Stayed 2 nights in Jan 2024
Response from Judit on 15 Jan 2024
Thank yo for your review. We are looking forward to hosting you again. Regards.
8/10 Good
Heather
Travelled with family
10 Jan 2024
It was a quiet stay , and not to far from padding station
Heather
Stayed 2 nights in Jan 2024
Response from Rahul on 13 Jan 2024
Hi Heather, Thank you so much for your positive feedback. I'm glad to hear that you found the location convenient and the room satisfactory. Location of our hotel is much familiar with tube stations, metro and convenience store. I'm delighted to hear that your stay was peaceful. Looking forward to welcoming you back on your next visit!
Hi Cristina, Thank you so much for your ratings. Your ratings help us continuously improve our services. We appreciate your input and hope to welcome you back for your stay in the future.
8/10 Good
Bob
1 Jan 2024
Bob
Stayed 1 night in Dec 2023
Response from Andreea on 13 Jan 2024
Hello Bob, Thank you for your feedback. We look forward to welcoming you again soon and making your experience 5/5. Take care until then!Kind Regards, Andreea
Convenient location within reach of local transport connections.
L
Stayed 1 night in Dec 2023
Response from Afrin on 28 Dec 2023
Hello L,Thank you for highlighting our convenient location! We're thrilled you found it easily accessible. Looking forward to hosting you again soon!Warm Regards,Afrin
6/10 Okay
Clara
15 Dec 2023
Liked: Property conditions & facilities
Clara
Stayed 3 nights in Dec 2023
Response from Rahul on 13 Jan 2024
Hi Clara, Thank you so much for your ratings. Hope your stay was good and we appreciate your positive feedback. If you have any specific question, we are happy to hear from your end. Looking forward to welcoming you back on your next visit!
Basically a hostel. Very clean. Staff was helpful but clueless
Verified traveller
Stayed 2 nights in Dec 2023
Response from Afrin on 17 Dec 2023
Hello,Thank you for staying with us.I appreciate your honest feedback. It's good to hear that the place was clean and that the staff tried to assist, even if it didn't meet your expectations. Your insights can definitely help the team improve and provide a better experience for future guests.See you again soon.Kind Regards,Afrin
10/10 Excellent
Johan
10 Dec 2023
Johan
Response from Kevin on 8 Feb 2024
Dear Johan , Thank you very much for taking your time and leave us a 5 stars review. I hope we can serve you again in a near future. Kind regards. Kevin
10/10 Excellent
Johan
10 Dec 2023
Johan
Response from Andreea on 9 Feb 2024
Hello Johan, Thank you for your amazing feedback. We're delighted to know you enjoyed your stay and we can't wait to welcome back again. Take care until then! Kind Regards, Andreea
Hello Eman,.Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the lack of water in the rooms; we do provide complimentary water available 24/7 in our coffee area downstairs for our guest's convenience. Additionally, we have an ironing room available within the hotel for guest use.We appreciate your understanding and hope to have the opportunity to welcome you back, providing a more satisfying experience during your next visit. Kind Regards, Andreea
Hotel clean and very well located. Good Wi-Fi. Safe neighborhood. 10 min walk to Paddington station. The best value for money in London! Staff very nice and very helpfull. Thanks especially to Jordan. Will return next time in London.
Haeck
Stayed 3 nights in Nov 2023
Response from Andreea on 28 Nov 2023
Hello Haeck, Thank you so much for your fantastic review. We're thrilled to hear that you found our hotel clean, conveniently located, and enjoyed the reliable Wi-Fi in our safe neighborhood. It's fantastic to know that Jordan and our team provided you with exceptional service during your stay. We greatly appreciate your kind words and look forward to welcoming you back on your next visit to London. Kind Regards, Andreea
My room was small but comfortable. The bed was soft and the pillows and comforter were very cozy. I was chilled from the rain and was able to turn up the heat for a bit to warm up. The location works great for bus and Underground services.
Sherri
Stayed 1 night in Oct 2023
Response from Syed on 2 Nov 2023
Hello Sherri, It sounds like you had a pleasant and comfortable experience in your stay . A soft bed with cozy pillows and a comforter can make a big difference in ensuring a good night's sleep. Being able to adjust the heat to warm up after being chilled by the rain is also a nice convenience. And it's great to hear that the location of your stay was convenient for accessing bus and Underground services. A well-located and comfortable place to stay can enhance your overall travel experience.Thank you
Dear Mingshuo,Thank you for your response.We look forward to see you soon.Thank youKind regards
6/10 Okay
Ewan
Travelled with partner
31 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were really good, room was noisy with underground and with constant air blowing into room. Very difficult to get a sleep. Breakfast very good.
Ewan
Stayed 3 nights in Oct 2023
Response from Haris on 1 Nov 2023
Dear Ewan,Thank you for this. We welcome you again in the future.Thank youKind regards
4/10 Poor
ALEXANDER
Business traveller
27 Oct 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Location great, but noisy
Great location. Lacking otherwise. My room on the 3rd floor was badly insulated from noise, both from guests in rooms above and next door; and also from underground trains which audibly rattled by by every few minutes. The room was small (as advertised, so no surprises) and well appointed.
ALEXANDER
Stayed 1 night in Oct 2023
Response from Judit on 28 Oct 2023
Dear Alexander, Thank you for your review. We look forward to host you again.Regards
6/10 Okay
Dipannita
23 Oct 2023
Liked: Cleanliness
The hotel is very conveniently located. Was able to take the Paddington station to our destinations which was walking distance from the hotel.
The rooms are very,very small. It is budget friendly so you pay for what you get. If it was slightly bigger, it would have been easy to move around, put our luggage nicely etc. .. with two people is was quite difficult.
Dipannita
Stayed 3 nights in Oct 2023
Response from Judit on 27 Oct 2023
Dear Dipannita, Thank you for your review. We are happy to see that location is convenient for you. We look forward to welcome again Regards.