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Reviews of The London EDITION

5 out of 5
The London EDITION
10 Berners Street, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 267 out of 344 reviews" "
Rating 8 - Good. 57 out of 344 reviews" "
Rating 6 - Okay. 15 out of 344 reviews" "
Rating 4 - Poor. 4 out of 344 reviews" "
Rating 2 - Terrible. 1 out of 344 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zoe, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning restaurant and beautiful lobby. Staff was friendly and helpful. Convient enough to take the Tube to access where I needed to be. Overall it was a nice stay.
Stayed 3 nights in May 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice hotel. Great location. Poor acoustics. Expensive for the level of accommodation.
Stayed 1 night in Mar 2024
Response from Annalisa Mercanti on 15 May 2024
Dear Kevin,Thank you for your feedback, we are delighted to hear you liked the hotel and our central location. Please note that our rates are fluctuating on a daily basis due to occupancy and seasonality, however we often have promotions and deals too. We do hope to welcome you back to the London EDITION on the next future opportunity.

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very helpful
Stayed 3 nights in Dec 2023
Response from Annalisa Mercanti on 15 May 2024
Dear Tommy,Thank you for providing your positive feedback, we are pleased to hear you enjoyed our personalized service. We do hope to welcome you back to the London EDITION on the next future opportunity.

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cold in the room, they use air conditioning on all the time in winter
Stayed 3 nights in Feb 2024
Response from Annalisa Mercanti on 15 May 2024
Dear Sylvia,Thank you for taking the time to provide your feedback, we are sorry to hear your stay did not meet your expectations. Our rooms feature a heating and cooling system and the temperature can be adjusted from the AC panel in the room. We do hope to welcome you back on the next future opportunity and we will be pleased to make all the necessary arrangements to make your stay more comfortable.

10/10 Excellent

Sana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with an amazing staff. Absolutely loved my stay the EDITION. The hotel itself is stunning. Everything from the lobby to the rooms was chic, clean and beautiful. Ive been to London numerous times and nothing beats the location. Incredibly walkable but also so easy to get a taxi or grab an uber out front. The bars at the hotel are a vibe so if you are looking for a great place to get a cocktail, you dont need to go far. The best part about this hotel has to be service and staff. It cant be beat. Every person on staff here is so kind, helpful and attentive. My friends and I must have sent dozens of emails prior to arriving and the staff went above and beyond to accommodate every request. Would absolutely stay here again. If you’re looking for a great location and a beautiful hotel with incredible service, look no further and book the EDITION immediately.
Response from Annalisa Mercanti on 15 May 2024
Dear Sana,Thank you for taking the time to leave your positive feedback, we are delighted to hear that your stay exceeded your expectations and that you enjoyed the hotel, our beautiful Lobby, location and the personalized service we offer. We very much look forward to welcome you back to the London EDITION on the next future opportunity.

10/10 Excellent

pascal, hallandale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jan 2024
Response from Annalisa Mercanti on 15 May 2024
Dear Pascal, Thank you for providing your positive feedback. We look forward to welcome you to the London EDITION on the next future opportunity.

6/10 Okay

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Bogus charges added after checkout.
Was charged £72 for breakfast even though our rate was inclusive of breakfast. It was added after we had checked out. I phoned and was told to check with Hotels.com. I was shocked and insisted hotel should check. Later hotel emailed that credit was issued for overcharge. How is it possible for a hotel of this calibre to treat guests like this?
Stayed 3 nights in Jan 2024
Response from Annalisa Mercanti on 15 May 2024
Dear Maurice, Thank you for taking the time to provide your feedback. We are sorry to hear that your experience did not meet your expectations. This is certainly not up to our luxury standards we strive to provide and we have contacted and addressed this with you directly. Nonetheless, we do hope to welcome you back to the London EDITION on the next future opportunity.

6/10 Okay

Elias, Tel Aviv

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I ordered a deluxe room with a queen bed and when my wife arrived on Friday the girl at the reception gave her a superior room instead. Just a day after I arrived and talked to the manager they agreed to move us to another room which was the room that we ordered originally.
Stayed 4 nights in Jan 2024
Response from Annalisa Mercanti on 15 May 2024
Dear Elias,Thank you for taking the time to provide your feedback, I wish to reassure you that the room allocated on arrival was indeed the Deluxe Queen booked, however the team was able to arrange a room move to a larger Deluxe Queen. Rest assured your preferences have been well noted and we do hope to welcome you to the London EDITION on the next future opportunity.

10/10 Excellent

david

Stayed 2 nights in Jan 2024
Response from Annalisa Mercanti on 15 May 2024
Dear David, Thank you for providing your valuable feedback.We do hope to welcome you back to the London EDITION on the next future opportunity.

10/10 Excellent

Tilda

Response from Annalisa Mercanti on 15 May 2024
Thank you for your positive feedback Tilda, we look forward to welcome you back to the London EDITION.

8/10 Good

Arran

Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch!
Stayed 2 nights in Nov 2023

10/10 Excellent

Eran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 6 nights in Nov 2023

6/10 Okay

Merilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Priscille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
The hotel is beautiful. Staff was A+. Truly enjoyed my stay here. The two concierge were so helpful. My sister and I didn’t have any great plans so we headed down to the concierge desk for some assistance. They planned our whole weekend while we sat and enjoyed a cocktail! Love the smell of the soap at this hotel too! Would definitely return.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark, Highland Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. The most helpful and polite people.
Stayed 4 nights in Sep 2023

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Liked The London Edition Hotel for its great location. Lovely bar and restaurant. Very good breakfast. Staff are very nice. Disappointed we didn’t get the turn down service as I told my husband he didn’t need to draw the blinds before we leave for dinner as someone would come to do it. Windows are not soundproof as hotel claims. Had to ask for ear plugs. Bed wasn't stable so when one tossed/ turned it would wobble
Stayed 1 night in Jul 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Megan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at The Edition was amazing, they went above and beyond to add personalized touches and make our stay completely unique.
Stayed 1 night in Jun 2023
Response from Annalisa Mercanti on 14 Jun 2023
Dear Megan,Thank you for your kind feedback, we are delighted to hear that you had an incredible unique stay with us at the London EDITION. We have passed on your lovely feedback to all relevant team members and we very much look forward to welcoming you back on the next future opportunity.Warm regards,Annalisa MercantiReservations Manager

6/10 Okay

Tom

Travelled with group
Liked: Staff & service
Not worth the nightly rate. Room was small with a horrible view. I did not like the location. Room was not ready upon arrival.
Stayed 3 nights in May 2023
Response from The London EDITION on 14 Jun 2023
Dear Tom, Thank you for providing your valuable feedback, we are sorry to hear that the room, the view and the location did not meet your expectations. Rest assured that we have noted your room preferences on your profile and we do hope to welcoming you back in the future.Please note that our guaranteed check in time is from 3:00pm onwards and we always do our absolute best to accommodate an early check in subject to availability. Furthermore, our rates are reflecting the standards of the market and seasonality and June is a very peak season for the hotel.Please feel free to contact us directly should you require any further assistance.Warm regards,The London EDITION

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service on every level! This is a fantastic hotel and worth the extra money to guarantee an amazing stay in London.
Stayed 4 nights in May 2023
Response from The London EDITION on 9 May 2023
Dear Patrick, Thank you so much for your amazing feedback. We're delighted you enjoyed your stay and we look forward to seeing you with us again soon.

10/10 Excellent

Zak

Stayed 1 night in Apr 2023
Response from The London EDITION on 2 May 2023
HI Zak, Thank you so much for this incredible feedback, we really appreciate you taking the time to do this and look forward to seeing you back with us again soon.

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and homey atmosphere.
Stayed 3 nights in Mar 2023
Response from The London EDITION on 3 Apr 2023
Dear Diego, Thank you so much for your great feedback. We really appreciate it and look forward to seeing you back with us soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fantastic. Nicole got me in early and had a very delightful and calming personality. The other morning concierge also was particularly accommodating and charming but I didn’t catch her name. The room was a perfect size for one (or two people) with a gargantuan bathroom and shower. The best was exceptionally comfortable and the room was very quiet. I wasn’t able to eat at the restaurant but it looked fabulous. The entire stay was really delightful and luxurious without any whiff of pretentiousness often found in 5 star accommodations. I will make this my go-to London stay.
Stayed 1 night in Mar 2023
Response from Samuel - The London EDITION on 23 Mar 2023
Hi Anthony, Thank you for taking the time to provide this amazing feedback. We will pass on to Nicole and the team as they will be delighted to hear this. Please do let us know when you're thinking of returning so we can also make sure you get booked into the restaurant, Berners Tavern, as well.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from The London EDITION on 3 Apr 2023
Hi Andrew, Thank you so much for taking the time to send us this feedback. We really appreciate it and look forward to seeing you back with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2023
Response from The London EDITION on 17 Mar 2023
Hello, Thank you for your amazing feeback! We really appreciate you taking the time and look forward to seeing you back with us again soon.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022
Response from The London EDITION on 30 Nov 2022
Dear Mark, Thank you for your amazing feedback. We're delighted you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Einat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel I definitely will come back
Stayed 5 nights in Nov 2022
Response from The London EDITION on 18 Nov 2022
Dear Einat, Thank you so much for your kind feedback. We're delighted you enjoyed your stay and we look forward to seeing you again soon.

10/10 Excellent

Vicken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and well located
Stayed 2 nights in Sep 2022
Response from The London EDITION on 10 Nov 2022
Dear Vicken, Thank you for your amazing feedback! We really appreciate it. Kind Regards.

10/10 Excellent

Fionnuala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ting Kuang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Great location
Stayed 3 nights in Aug 2022
Response from The London EDITION on 22 Aug 2022
Hi Kuang, thank you for your lovely feedback. We really appreciate it and hope you can stay with us again soon.

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and location!
Stayed 4 nights in Aug 2022
Response from The London EDITION on 19 Aug 2022
Hi Bianca, Thank you so much for your feedback, we really appreciate it and glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Jigna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Restaurant and bar was nice
Stayed 3 nights in Jul 2022
Response from The London EDITION on 8 Aug 2022
Dear Jigna, thank you for your feedback. We really appreciate you taking the time to respond and we look forward to seeing you return in the future.

6/10 Okay

Janel

Stayed 3 nights in Jul 2022

6/10 Okay

Jacov

Business traveller
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from The London EDITION on 19 Jul 2022
Dear Jacov, Thank you for your feedback, we're aware you initially did not get the room you intended but know that this was resolved during your stay. We hope we can see you back at the hotel soon. Regards.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The consierge, Diego, amazing suggestions
Stayed 2 nights in May 2022
Response from The London EDITION on 23 May 2022
Dear Ricardo, Thank you so much for your feedback! We're delighted you enjoyed your stay and Diogo could be of assistance in your trip. We look forward to seeing you again soon.

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from The London EDITION on 21 Mar 2022
Hi Paul, Thank you so much for your feedback, we really appreciate it and will hopefully see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from The London EDITION on 15 Nov 2021
Thank you for your kind review. We really appreciate it!

10/10 Excellent

stuart

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium and Stylish
Surprisingly premium in all aspects. Stylish interior and very attentive staff team
Stayed 1 night in Nov 2021
Response from The London EDITION on 15 Nov 2021
Dear Stuart, Thank you for your amazing feedback on your recent stay. We pride ourselves on our team so it's great to hear they made a good impression on you time at the hotel. We look forward to seeing you again soon.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money
Great hotel, very good staff, bar is great. Room on the small side. Nothing to complain about bar the price really…. Hotels rate was £420 / night and i just can’t say it was worth that. The Marriott app offer it for £100 less which is still pretty high but a bit more palatable for what you get. Glad we stayed wouldn’t rush back.
Stayed 1 night in Jun 2021
Response from David, Hotel GM on 30 Jun 2021
It’s great to see that you enjoyed the hotel and that the staff made an impact on your time with us, especially in our bars. I am disheartened to hear that you were unsatisfied with the Guest Room you stayed in. Providing the highest level of comfort is such a priority for us and we sincerely apologise for falling short of meeting your expectations on this point in your particular room. Please do reach out to me directly upon any future stay. I truly hope to have the opportunity to welcome you back to the hotel again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful customer service.
Stayed 1 night in May 2021
Response from The London EDITION on 28 Jun 2021
Thank you so much for your feedback. We're glad you enjoyed your stay.

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Magical Place
From. The moment of arrival, the manner in which this establishment went above and beyond my expectations I cannot properly put into words. Even to describe the edition as phenomenal would truly be understatement. From top to bottom my experience was like that of none other. WOW
Stayed 2 nights in Feb 2020
Response from The London EDITION on 12 Mar 2020
Dear Francis, thank you so much for this incredible feedback. We're delighted you enjoyed your stay and look forward to seeing you with us again in the future. Regards.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect London stay
Perfect service and the room was so incredibly luxurious. I never wanted to leave!
Stayed 1 night in Jan 2020
Response from The London EDITION on 5 Feb 2020
Dear Alexandra, thank you so much for your amazing feedback! We hope to see you again with us soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Welcome was great, hotel is gorgeous and the service since before my arrival has been unmatched. Truly worth it to stay here!
Stayed 1 night in Jan 2020
Response from The London EDITION on 21 Jan 2020
Thank you for this amazing feedback! We're delighted you enjoyed your stay and look forward to seeing you back with us again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The London EDITION on 21 Jan 2020
Thank you! We really appreciate your great feedback!

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service !
Beautiful interior . Great location . Above all probably the best service I’ve ever had ! Exceptional .
Stayed 3 nights in Jan 2020
Response from The London EDITION on 14 Jan 2020
Dear Fiona, thank you so much for your amazing feedback! We really appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from The London EDITION on 6 Jan 2020
Thank you for your amazing feedback! We really appreciate it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from The London EDITION on 24 Dec 2019
Thank you. We really appreciate your for amazing feedback!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The London EDITION on 13 Nov 2019
Dear Ahmed, Thank you for your feedback, it is greatly appreciated. See you again with us soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The London EDITION on 30 Oct 2019
Thank you so much for you great feedback. We look forward to welcoming you back in the future!