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Reviews of Prince of Wales - Townhouse

Prince of Wales - Townhouse
73 Dalling Road, Hammersmith, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 110 reviews" "
Rating 8 - Good. 30 out of 110 reviews" "
Rating 6 - Okay. 8 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 0 out of 110 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff would highly recommend.
Stayed 1 night in Apr 2024

8/10 Good

Sahil

Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room in a very convenient location. Two issues: breakfast was not available as the chef didn't arrive, and on Friday night there was a large loud private party in the bar just below our room which continued until after 1am. The manager relocated us to a quiet room on the 3rd floor which solved that problem.
Stayed 2 nights in Jan 2024

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Gari

Disliked: Property conditions & facilities, room comfort
Nice staff - poor room - real shame
Poor bed - squeaky frame, lots of noise coming from other rooms and sound like of pump noise through most of the night. Shower was very basic, and pipe to shower head broken/damaged. Room itself needed upgrading / painting / thorough cleaning. Shame, because the pub downstairs had a really nice vibe and the staff were very welcoming.
Stayed 2 nights in Jan 2024

10/10 Excellent

PANAGIOTIS

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great environment, very quiet and staff very friendly and ready to assist, definitely will revisit them!
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel.
The hotel has a lovely welcoming feel. All of the staff are really friendly and helpful. I had to adjust my booking so I phoned the hotel and they got everything sorted for me straight away. The rooms are clean and comfortable with great facilities. The bar and restaurant are both extremely clean and welcoming. You get a discount on food and drinks when staying in the hotel. We especially enjoyed the live music. There are heated seating areas outside, which we liked. We booked here as we went to a concert at the Eventim Apollo, which is just a short walk away.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for short stays, third time here. Great area with lots of pubs and restaurants close by, staff awesome. Short walk to tube station. Rooms are small but not cramped.
Stayed 1 night in Nov 2023

10/10 Excellent

LIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved it! 5*
A truly fab stay! Amazing team and staff. So friendly, so interesting and a great location. A unique and rare find!
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bargain Pub Food
Stopped here for work this week and absolutely recommend it. Ate in the bar both nights, food is very reasonably priced for London, especially if you pick one of the daily specials which comes with a free drink. On top of that you get 15% discount for being a hotel guest…can’t fault it. I had the London Bridge room which was massive and very comfortable. Next time I’m in Hammersmith I’ll be sure to stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Camilla

Stayed 2 nights in Aug 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Prince of Wales Townhouse was a great. Excellent location, very close to Ravencourt Station; ask about little shortcut to it. Food was great, staff was very warm, kind and welcoming! I would highly recommend.
Stayed 4 nights in Aug 2023

10/10 Excellent

Darren

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very good property in great location.
Stayed 1 night in Jul 2023

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our recent stay at Prince of Wales. It was convenient to the train line and easily walkable. The bed was comfy and clean and the staff were so friendly.
Stayed 2 nights in Jul 2023

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay if you are looking for budget accommodation and don’t mind a bit of noise. Windows are single glazed and the arms on our was broken. There was noise from the pub below till about 12pm and fairly quiet after then so not a problem to us. Our room was basic but adequate, shower was in the room and toilet seat was wonky, bed very squeaky but it was clean and served our purposes as we were out for most of our two night stay. Very close to a tub station. We didn’t eat or drink in the pub, looked decent and nice outside area.
Stayed 2 nights in Jun 2023

10/10 Excellent

angela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a little iffy staying at a pub with two kids. I have to say I was blown away. This is such a cute property. Mind you I have a 11 and a 15 year old so they are not babies. This hotel is on top of a pub but the music shut off by 10/11 pm on Sunday not sure about Saturday or Friday nights. But we could barley hear anything and our room was right on top of the pub. The environment was chill on Sunday as it was Father’s Day so I felt very welcomed allowing the kids to play shuffle board in the pub and darts. Staff was very friendly and accommodating. I even needed an outlet to charge my phone and Nick let me borrow his personal outlet overnight. Room has no air conditioning but fans. We let the windows open and slept just fine in June. Now if there was excessive heat I’m not sure how that would have worked. No elevators but just one story that is a very short stair case. The door to the hotel has a code only for hotel guests so I felt quiet safe and separate from the pub. The kids slept in the pull out couch and we slept in the very comfortable large king bed maybe it was a queen bed. Most comfortable bed we slept in and we stayed in Europe for 3 weeks (Italy/ France and London) this was by far the best bed ever. The plus was that it was .2 miles away from the metro/ district line Ravenscourt, so super easy to get to London center. Would stay hear again if I’m ever in London.
Stayed 1 night in Jun 2023

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Arrived very early after a flight. Easy walk from the tube. Room wasn't available yet (perfectly understandable) but got some drinks at the really impressive bar. Soon as the room was cleaned and ready we were checked in. Rooms well appointed, clean, pretty large too for London. Breakfast available at the weekends too and it's damn good. Thanks folks 😃
Stayed 1 night in Jun 2023

6/10 Okay

Lloyd

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
poor state of repair
For a £140 per a night I expected better. The room was in a poor state of repair. Curtain hooks more than half missing (I had to move some to keep the curtains closed), shower screen handle hanging off, glass shower screen that open directly onto the sink with no buffer. shower head holder falling off the wall. Some very dubious stains on the carpets and chair and black mould in the shower. Not the best choice of hotel, sorry guys can't say I would rush back.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Stayed 1 night in Jan 2023

8/10 Good

t

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Riverside studios
Good location for Hammersmith, lots of stairs and next door room noisy. No phone in room so had to walk down to the pub to ask questions. Overall would stay again though. Perhaps on a lower floor
Stayed 1 night in Jan 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely staff could've do enough for you! Very busy pub with lots going on but we stayed on the to floor and had no noise disturbance at all. Lovely big room and comfy bed. Good food. Great location for the Apollo and 10minute walk from Hammersmith Station. Loved it.
Stayed 1 night in Dec 2022

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money and convenient
Stayed 1 night in Nov 2022

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The toilet re fill kept filling all the time, and the shower was broken, had to physically hold the shower head to shower .
Stayed 1 night in Nov 2022

8/10 Good

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prince of Wales Townhouse was wonderful. We stayed in the Hampshire Suite and it was very nice. The pub downstairs was excellent for food and drink. Best night sleep.
Stayed 1 night in Oct 2022

8/10 Good

deanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
area
Stayed 1 night in Oct 2022

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to be
Location good as Hotel a couple of minutes away from station. Lovely atmosphere. Rooms above pub but you wouldn’t know it. Bed comfortable for me a little soft for my husband. On a fairly main road so traffic noise but to be expected. Clean bathroom with shower. Plenty of wardrobe space. Hairdryer and iron in room. Large tv. WiFi available. Separate entrance to the pub downstairs and this serves lovely food and variety of their own ales. Snooker tables. Plenary of TV’s showing various sport matches. Heated outside garden. Staff are welcoming and accommodating.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay.
Excellent place to stay. Room was clean and bed very comfortable. Spacious shower. Only drawback was number of stairs up to the rooms. Ate in the restaurant and the food was lovely. Only a 5 minute walk from the tube station. Would definitely stay again.
Stayed 1 night in Sep 2022

10/10 Excellent

Stuart

Stayed 1 night in Sep 2022

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fabulous😁
A fabulous stay for wkend..the staff were lovely especially kaylee(hope that is spelt right) very friendly and welcoming nothing was any trouble, so we hope the owners appreciate there staff😁 lovely comfy rooms good english breakfast on 10mins from main high st 15mins for theatre..when we go back to hammersmith this is the place to stay..Fantastic 👍😁..
Stayed 1 night in Aug 2022

8/10 Good

Celine

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and pub with good food and drink. Friendly folks. Westminster room needs an air conditioner because the extreme road noise makes it impossible to sleep with windows open.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, Great service & Excellent Location
It was an excellent place to stay in because: - Very friendly and personable staff. Felt like talking to a friend rather than management. - Room was clean, spacious and having Iron and a Hair dryer was very convenient. - Conditions of ensuite bathroom was very neat and clean Most important is the location! Its within Zone 2 of Tubeline, very close to Central London. It took us 3 minutes to walk to nearest Underground Stop and 26 minutes straight to Tower Bridge on District line.
Beautiful sunny morning! :D
Stayed 1 night in Jul 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Great ambiance.
Stayed 2 nights in Jul 2022

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great service and pub and nice rooms (not awesome)
The manager is an awesome guy... Super helpful and friendly. The rooms are really sweet and lovely but it's a bit rough around the edges and not a great area. Superb pub food and vibe underneath... Overall a great old style pub hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

ELLEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to stay outside of London and we are glad we did! We showed up ear, several hours before check in, but we were treated to some tea and they cleaned a room so we could return at a time better for us. Having a restaurant downstairs with amazing food is a great treat as well! (Do not worry, I was not bothered by any sounds from the business and you should not be, either).
Stayed 3 nights in Jun 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Recent Visit
We stayed here on the evening on Sat 7th May to allow my wife and I to attend a concert in the Hammersmith Eventim. Location was great, a brief 10 minute walk to the arena. Overall we had a good stay at the Prince of Wales. It wasn't the best room we'd ever had, but for London prices it was nice and suitable for purpose. The room was fresh, though the mattress on the bed was a little too soft for my wife and I, and the bedhead also had an annoying squeak every time we moved. Everything you could want in a room was provided however, flat screen TV, hairdryer, fan and kettle. One point of note regards the kettle and in fairness we didn't notice until very late at night, there were no coffee sachets available and only one pod of milk, so it was a case of having to share a cup of tea first thing in the morning. Not a biggie of course, however attention to detail does make all the difference. Check-in was very slick and the gentleman who checked us in couldn't have been any more helpful, taking us to the room to show us the location and offering to carry any bags we had due to stairs. Although we were attending a concert on the evening, we did sample the food, my wife opting for a chicken goujon starter with fries on the side which she really enjoyed, with myself opting for fish and chips. Although the fish was not of the highest quality, it was tasty and cooked well. Overall then it was a good overnight stay and we would certainly look to use the facility again if in the area.
Stayed 1 night in May 2022

4/10 Poor

GIJSBERT

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
So disappointing
A luke warm shower dribbled into a mouldy tray, no hair dryer, no plugs anywhere near coffee maker, continental breakfast tasted tired and tried. Never again.
Stayed 1 night in Jan 2020
Response from Manager on 22 Jan 2020
Hi Gijsbert, First of all, please allow me to thank you for staying with us and for leaving a review. Myself and the whole team are disappointed that you did not enjoy your stay, and we sincerely apologise for the experience you had with us. We are constantly learning and always strive to provide the very best accommodation and service, and recognise that we fell short of expectation on a number of points this time, and have been, and will continue to, work to improve on the points you have laid out in your feedback. Once again, please allow me to sincerely apologise for your experience with us this time. If you find yourself in West London again in the future, I hope that you will think of us and give us a chance to show you what Rook's Nest is really about.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to come back
Adorable comfortable English pub below made this stay delightful. The room was clean, comfortable and cozy. We were out early the next morning but I wish we could have had an extra night. Very friendly staff and great location close to Heathrow.
Stayed 1 night in Dec 2019
Response from Manager on 7 Jan 2020
Thank you so much for your kind words, Laura! We'd love to have you back soon! :-)

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, beautifully decorated room, comfy bed and handy for the tube. Loved it.
Stayed 1 night in Dec 2019
Response from Manager on 17 Dec 2019
Thank you so much for your kind words, Simon! If you find yourself in West London again, please think of staying with us again! It was a pleasure hosting you.

6/10 Okay

Ata

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Convenient but not a 9+!
Stayed for one night and only used this location on the basis it was a 9+ rating on hotels.com. Arrived late evening to a very warm welcome. Staff seemed very pleasant. Got to my room and it at first appeared not to have been cleaned. After a look around it had been cleaned but to a very poor standard (I’m still actually unsure if it was or not). I can see the appeal with the place but it’s not a 9+ establishment and I’m being as realistic as I can be. I actually would stay again but it certainly won’t accept that type of cleanliness again.
Stayed 1 night in Dec 2019
Response from Manager on 12 Dec 2019
Hi there, I'm very sorry to hear that your experience with us didn't live up to our previous review score and your expectations, although I am pleased that you found our staff and welcome warm and pleasant. I have investigated this with our housekeeping manager and they have assured me that the team has been retrained and that your experience was a one-off. I hope you do choose to stay with us again. Please get in touch with us directly and we will strive to correct our mistakes. Kind regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rook's nest is in a great location. Staff (Natalia, Darren and especially Paul) were absolutely wonderful. Great place - can't wait to return.
Stayed 3 nights in Nov 2019
Response from Manager on 29 Nov 2019
Thank you so much for your kind words, Mary - I'll let everyone know that you enjoyed their service. We can't wait to have you back!

8/10 Good

Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on 19 Nov 2019
Dear Coral, Thank you so much for your kind review. It was a pleasure to host you. We hope to see you again soon.

10/10 Excellent

Gillian M.

Liked: Cleanliness
Great stay!
This was where my spouse and I stayed our last night before flying out of London. The room was very comfortable and the property is a cool place to hangout. We enjoyed checking out the Hammersmith area. The staff was friendly and helpful.
Stayed 1 night in Oct 2019