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Reviews of Old Oak Tree Inn

2 out of 5
Old Oak Tree Inn
1 The Common, Southall, England

Reviews

3.0
Rating 10 - Excellent. 5 out of 75 reviews" "
Rating 8 - Good. 3 out of 75 reviews" "
Rating 6 - Okay. 1 out of 75 reviews" "
Rating 4 - Poor. 6 out of 75 reviews" "
Rating 2 - Terrible. 60 out of 75 reviews" "

2.8/10

Cleanliness

4.0/10

Staff & service

3.4/10

Amenities

2.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kulwinder

Stayed 1 night in May 2024

2/10 Terrible

Gopal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so dirty and small. Its totally money waste.
Stayed 1 night in Mar 2024

2/10 Terrible

Blinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need someone to get in contact with me immediately. We reserved a room for 3 and when we arrived, you tried to get us to stay in two different rooms and use a communal bathroom. This was not acceptable to us so we did not stay at your property. I spoke to Expedia today, they reached out to you and you told them that we did stay in your hotel so you are denying a refund. This is absolutely unacceptable.
Stayed 1 night in Mar 2024

2/10 Terrible

Raunak

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like at all. Not recommend to anyone even for short stay.
Stayed 3 nights in Mar 2024

2/10 Terrible

Sandeep, Jind

Stayed 1 night in Mar 2024

4/10 Poor

Dilpreet

Disliked: Cleanliness, staff & service
Not good
Stayed 1 night in Mar 2024

2/10 Terrible

Shallu

Disliked: Property conditions & facilities
Don’t book rooms from this site. I booked the room then I visited in the hotel and the manager was too rude he was very aggressive then i told him that i booked the room he said there is no room available go and aak from the members of site. After that I called on customer care no but there was no response then he said you pay again then and he will arrange the room for me. Why i pay again because i paid when i booked the room£44. Worst experience
Stayed 1 night in Mar 2024

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgustingly dirty. The first room they put me in water was pouring through the ceiling. Then they put me in another dirty room with a tiny TV. I complained anyway I went to get my bag from my van. When I came back, they put me into a third room which was disgusting. I’ve got lots of photographs if anybody wants to see
Stayed 1 night in Feb 2024

2/10 Terrible

Sajad

Business traveller
Disliked: Cleanliness, property conditions & facilities
Literally the dirtiest place I’ve ever seen!! Dead insects on the floor, hairs everywhere, dirty used toilet paper on the side, no clean toilet paper, television on the floor, no towels…etc etc. I could go on and on! Changed my room but hardly any better! Checked in very late so had no choice but to stay. Shame I cannot upload the photos I took. Absolutely disgusting, avoid at all costs. The streets are probably a better option.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place
Very dirty, unsecure and unsafe place to stay. In reality it was totally different from pictures.
Stayed 1 night in Jan 2024

2/10 Terrible

Edmund

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Saloom

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pathetic place
Stayed 1 night in Nov 2023

2/10 Terrible

Paul

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place
terrible. this place needs shutting down. worst place i have ever stayed. Filthy, rain water leaking in at multiple areas of gotel
Stayed 1 night in Oct 2023
Response from Tim on 6 Nov 2023
Hi, Paul! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Sy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a hotel! It has kitchen, animals, and stuffs all over the floor. Pots and animal food tray on floor. The room and hallway are dark, smells, and dirty! I argued with the manager and was tried to get my money back. I didn’t stay here!
Stayed 5 nights in Oct 2023
Response from Joey on 6 Nov 2023
We are sorry to hear about your experience, Sy! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

10/10 Excellent

Mohamed

Stayed 3 nights in Oct 2023
Response from Joey on 6 Nov 2023
Hi, Mohamed! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Hardeep Kaur

Stayed 1 night in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Kaur! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Maryam

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spend two awful nights there the place was not clean at all.my friend had bitten all her bodys first night and become badly sick because of insect bites.i got sick as well. They didnt even provide us toilet paper. It was our worst experience.
Stayed 2 nights in Sep 2023
Response from Barbara on 6 Nov 2023
Sorry for the hassle you faced, Maryam! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

Xiaofu

Disliked: Amenities, property conditions & facilities
Single bed is OK, No any towel , No toilet paper at all , no tea, coffee or sugar bags , Free parking is Good , have kettle for boiling water , Wi-Fi is the name only , cannot use Wi-Fi , Found a bug under pillow in the morning, video and photo it and then killed it , left blood stain on the bed sheet . So I only slept for one night . Did not try that use TV , no shower ,use my own toilet paper. I cleaned my trash , and took them to trash outside The house. It is below rate 3 , It seemed that No people do house keeping . What will your Expedia do for me for spending money for stay one night in such a room
Stayed 1 night in Sep 2023

2/10 Terrible

Lucy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Luke

Stayed 1 night in Aug 2023

4/10 Poor

Bailie

Disliked: Cleanliness, property conditions & facilities
Scary
Stayed 2 nights in Jul 2023

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. No resemblance to anything advertised. My daughter was distraught seeing the state of the place. Disgusting shower, disgusting toilet that was rotted and moved left to right, disgusting shower, a used soap bar left there for multi person use and a blinking bathroom light.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Samantha! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting. I am covered from head to toe in bed bug bites. Serious health risk, this place needs to be shut down.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Elizabeth! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Ian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty, there were no towels and it was alive with bedbugs. Me and my children couldnt sleep there so we lef. How do I get a refund?
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Lan! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price
Poor communication poor quality room (unfinished paint damaged bed holes in the carpet damaged blinds) Dirty walls Room not properly cleaned before stay Bugs
Stayed 3 nights in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Terrible

Marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY DISGUSTING!!!
ABSOLUTELY DISGUSTING!!! You should be ashamed allowing this hovel (yes I meant HOVEL!) to be advertised on your platform. I have given you and the hotel 3 opportunities over 8 days to fully refund my £46.38. I was first offered £10 then £25. The hotel don't care! And it seems neither do you. Bedbugs and who knows what else. Disgustingly dirty. The shared bathroom was worse than some bedsits I've lived in. Who knows when the rooms or communal areas were last cleaned. The first room had no working electrical sockets. The 2nd room my husband and I were eaten by bedbugs all night. I even had one crawl into my ear. I now have a serious allergic reaction possibly due to the bites. I AM SHOCKED THAT SUCH A PLACE IS ALLOWED TO HAVE PAYING GUESTS.
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Marie! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Neil

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this hotel at all costs
The rooms were disgusting the staff were rude so we left. We have videos and pictures of how the rooms were presented to us but could not upload them to the site. Suffice to say it was disgraceful with other peoples dirty clothes left on the beds, beds were unmade, lots of empty bottles and cans, hair sticking out of the shower plug hole, dirty hand basin and dirty floors and tiles.
Stayed 2 nights in Jul 2023
Response from Ammy on 15 Jul 2023
Hi, Neil! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This could be a decent little place to stay. The staff weren't particularly friendly, but they weren't particularly unfriendly either. The main problem was the dirt. The room was grimy and dusty, rubbish was lying around on the floor, in drawers and on shelves, and the bedsheets had a peculiar musty smell. I would not recommend this place to anyone.
Response from Ammy on 15 Jul 2023
We are extremely sorry to know this, John! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

2/10 Terrible

Pawat

Disliked: Cleanliness, property conditions & facilities
Bedbugs’ room was so smelly like old sock and very dirty bathroom also no cleaning, found bedbugs on bed reported staff he cam and chemical sprayed on bed and told that I can use bed in 10-15minutes, what a joke!!! No bed change!!!! Then I told the staff I could not stay overnight with this condition and left. Asking refund staff told complaint to Expedia then I did and wait for the property respond for 72hrs
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
Hi, Pawat! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

2/10 Terrible

Gillian

Stayed 1 night in Jun 2023
Response from Eva on 29 Jul 2023
Hi, Gillian! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting and unhygienic
The place looked like a crack den , I had to enter the building through the back door in an alleyway, there was bits of material and broken furniture everywhere , my room was absolutely stinking , there was the bed looked like something from strange ways prison only worse , the pillow was thinner than my quilt and I woke up with bed big bites all over me , the reception was non existent as the manager lived in the room next to the one I stayed in , very impolite and I’ve been itching all day with bite marks all over me , stay away from this place if you want to stay hygienic and clean , I feel like you would get a dose of something just by walking into the property
Stayed 1 night in Jun 2023
Response from Ammy on 15 Jul 2023
We are extremely sorry to know this, Brian! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

2/10 Terrible

Leigh

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful, never again
Awful... horrendous place. Pub was a worksite, not operational, workmen let us in. Shared toilet needs checking regularly.... no more needs to be said. Never again
Stayed 1 night in Jun 2023
Response from Ava on 7 Jun 2023
Hi, Leigh! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Turned the key in right after checking in. Unfortunately beds hads stains all over. Bathroom hadn't been cleaned at all. And bugs were all over the place.
Stayed 1 night in May 2023
Response from Ava on 7 Jun 2023
Hi, David! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would rather sleep in a swamp
This is definitely the worst cesspit I would ever want to be put in bugs. Filth room has never been cleaned bedding looked like someone had slept in it Should get a total refund. BEWARE NEVER GO HERE
Stayed 4 nights in Mar 2023
Response from Ammy on 23 Mar 2023
Hi, James! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Kulwinder

Stayed 3 nights in Feb 2023
Response from Eva on 7 Feb 2023
Hi, Kulwinder! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Kiranjot

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Stayed 1 night in Sep 2022
Response from Terry on 26 Sept 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

2/10 Terrible

Abeer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
You couldn’t even stay there the room was really dirty and have badges on the bed. the sheets all stained and blood stain on it, we couldn’t even stay we walked out right away and we were about to call the police on them that much this property is not for a human to stay in it. Then we talked to the owner and he said he will canceled our room booking and refund us and they were lying the next day when I contacted the hotel.com they said the room was OK and we’re not getting any refund. It is a scam don’t go there.
Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, room comfort
No No No
Bed bugs. No cleaning. Roaches in bathroom. Don't go there
Stayed 2 nights in Jul 2022
Response from Ammy on 24 Jul 2022
Hi, Chris! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

4/10 Poor

dianne

Disliked: Amenities, property conditions & facilities
The location wasn't great. My suitcase was locked in a room as I didn't want to carry it up the stairs because it was quite heavy. There was no one around in the morning to unlock the room where my suitcase was, when I wanted to leave. My room didn't lock from the inside and the entire place was unlocked so anyone could have come into my room and possibly other rooms. I would not recommend this place.
Stayed 1 night in Jul 2022
Response from SImon on 18 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

Millie

Stayed 1 night in Jul 2022
Response from Simon on 18 Jul 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Kevin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I have ever stayed in blood on pillow
Stayed 1 night in Jul 2022
Response from Jack on 11 Jul 2022
Hi, Kevin! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Good

Shaye

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
VISHAL what a champion. My father and I weren’t exactly happy with the cleanliness upon arrival however Vishal was more than happy to rectify the problem. He was super helpful and really got the price paid it was acceptable. I’m sitting in a Travelodge right now close by for 248£ for 2 nights and the only difference is they hoovered the carpet before we got here. Also cute little Inn with warmth and character close to shops bus and train nice river walk and great park close by. We ended up enjoying our stay and soon realised it was well priced compared to overpriced competitors. Thank you Vishal from Australia 🇦🇺
Stayed 2 nights in Jun 2022
Response from Simon on 11 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Daniel Clive

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OYO cancelled my reservation without giving a reason other than "unavoidable circumstances" while I was driving to the hotel. They did not attempt to offer me alternative accommodation and punted me to Expedia to arrange for my refund on my own. This is clearly not an organization I would want to deal with again.
Stayed 1 night in Jun 2022
Response from Simon on 23 Jun 2022
Hi, Daniel! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Simon

2/10 Terrible

April

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Check-in was awful, could not find the anyone to let us in for half an hour until a neighbor came and showed us to the managers apartment inside the building, which we couldn’t have found without this strangers kindness. When we finally met the manager he tried to charge us multiple more times for the room after we showed our itinerary number and explained we’d already paid, he insisted on trying to charge me card 2 more times. Worst of all, when we woke in the morning we found the bed full of bedbugs. We will be asking for a full refund due to the terrible conditions.
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

2/10 Terrible

brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disaster
Filthy disgusting hell hole shine closed down.First room was tiny with damp walls,TV kaput,no furniture only bed and two chairs.pitch black at night fell over objects in corridor,then electric went so changed room for another tiny room.gave me no key so couldn't lock room, again TV kaput, mouse trap in room and bed bugs in bed.False pictures on website.
Stayed 3 nights in Jun 2022
Response from Ammy on 10 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Bruno Alves

Needs some care on a few things...
Room has nothing to do with others OYO places I've been. Curtains should be changed once they are old and in bad shape; bed could be larger; carpet needs some vaccum. Toilet had no shampoo or soap and had to request for a towel... Good water pressure for the shower. Windows could be widely open, as I like it. Heater on but unnecessary once it was a hot day... Turn them off and slept with windows wide open... No katle, no microwave and no cutlery... Only a high light post to be use but didn't work... TV worked fine. WIFI didn't connect...
Stayed 1 night in Jun 2022
Response from Simon on 23 Jun 2022
Thank you for rating us with such awesome words, Bruno! We will strive to keep up with your expectations every time. Regards, Simon

10/10 Excellent

Arun

Good
Stayed 3 nights in May 2022
Response from Simon on 10 Jul 2022
Hi, we are grateful that you took the time to rate us highly. We feel blessed to have your love and support. Regards, Simon

2/10 Terrible

Naresh

Stayed 2 nights in Apr 2022
Response from Cheshta on 3 May 2022
Hi, Naresh! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Ruth

Stayed 1 night in Apr 2022

10/10 Excellent

Alan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The landlord likes a good chat.
Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
We are delighted to hear your words of praise, Alan! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Jane!