Deluxe Studio, 1 Double Bed | Desk, bed sheets

Reviews of Bros Inn Hotel

2.5 out of 5
Bros Inn Hotel
51-53 Camberwell Church Street, London, England

Reviews

6.8
Rating 10 - Excellent. 28 out of 194 reviews" "
Rating 8 - Good. 75 out of 194 reviews" "
Rating 6 - Okay. 46 out of 194 reviews" "
Rating 4 - Poor. 19 out of 194 reviews" "
Rating 2 - Terrible. 26 out of 194 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Callum

Disliked: Property conditions & facilities
Disgusting
Stayed 1 night in Apr 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Carpet on stairs needs a really really really good clean. Tv had no connection at all and was told I had to leave at 10 am instead of 11 usual check out time.
Stayed 4 nights in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Mark

Stayed 1 night in Mar 2024

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities
Terrible place, I want a refund
Stayed 5 nights in Mar 2024

2/10 Terrible

Gruffydd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Shivangi

Stayed 2 nights in Feb 2024

2/10 Terrible

Abdirahman

Travelled with partner
Disliked: Amenities, property conditions & facilities
No parking as well
Stayed 1 night in Feb 2024

8/10 Good

Ben

Liked: Room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Home

Stayed 1 night in Jan 2024

2/10 Terrible

Home

Stayed 1 night in Jan 2024

4/10 Poor

Xinlin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

TITILAYO

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfriendly staff,I was not attended to and was not given a room to sleep. I was left out in the cold with my kids. The most horrific experience in my life.I did not get a room or refund.£96.30 was not refunded.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
smelly toilet old smell
bathroom smelly feels really poor
Stayed 2 nights in Oct 2021
Response from Jane on 3 Nov 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jane on 2 Nov 2021
Hi, Adam! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Johnson

Liked: Staff & service
Stayed 1 night in Oct 2021
Response from Jane on 1 Nov 2021
Hi, Johnson! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry pleased.... Once again
Great price for London. Clean room. Courteous staff. Good breakfast. 4th time we've used this hotel.
Stayed 3 nights in Sep 2020
Response from Ammy on 21 Sept 2020
Hi, Jim! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

6/10 Okay

Marie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Cheshta on 28 Jul 2020
Hi, Marie! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, James

10/10 Excellent

mukhtra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent place
Excellent Friendly staff Breakfas even during difficult time
Stayed 1 night in Jun 2020
Response from Ammy on 21 Jun 2020
Thank you for your appreciation, Mukhtra! We hope to give you a consistent service every time. Regards, Marie.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. Much more 4 your wallet
Excellent . Clean staff were friendly and hotel is worth a lot more than they charge I paid £36 for one night , I would have paid £136 for the one night , plus breakfast was included Had to ask for a heater due to a cold night , 10 stars from me . And it’s V rare I give that score
Stayed 1 night in Mar 2020
Response from Management on 31 Mar 2020
Many thanks for your review, we hope to see you soon in the not so distant future. Stay safe. Management OYO The New Dome Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic little hotel for the price! Clean room, good shower and friendly staff. What more could you ask for!
Stayed 1 night in Mar 2020
Response from Ammy on 9 Mar 2020
Thanks for the love. Your review made our day. We hope to amaze you consistently with our services. Regards, Oliver

6/10 Okay

Roger

Business traveller
Stayed 2 nights in Mar 2020
Response from Ammy on 6 Mar 2020
Hi, Roger! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ammy

4/10 Poor

Raq, London

Travelled with family
Disliked: Amenities, property conditions & facilities
When asking for a room on the lowest floor, we were put on the highest floor, quite cold
Stayed 1 night in Feb 2020
Response from Ammy on 2 Mar 2020
This is not the experience we would like you to have. We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Ammy

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Ammy on 20 Feb 2020
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on 13 Feb 2020
Hey, Karen! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
A place to sleep next to mega bus service!!!
For the price, in the area, very good. Only needed a bed and light breakfast; a bathroom and tv to catch up on news. For this it was good value.
Stayed 2 nights in Jan 2020
Response from Ammy on 21 Jan 2020
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

John-Peter

Liked: Cleanliness, staff & service
Value for the money
The staff was very freindly.
Stayed 3 nights in Nov 2019
Response from Ammy on 1 Dec 2019
Hey, John! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
1st booking fine, 2nd booking Not, booked a twin for 2 of my lads to stay, but the booking confirmation came back as a double, they then charged my lad a further £30 to change when he arrived as they had no twins and made them stay in a triple, seems to me they took the booking then fleeced my lads to change on arrival. not happy about this, especially considering they will be using several times over the next month.
Stayed 2 nights in Nov 2019
Response from Ammy on 1 Dec 2019
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

10/10 Excellent

CI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO business trip
Nicely updated old hotel, very friendly staff.
Stayed 1 night in Nov 2019
Response from Joey on 24 Nov 2019
Loved to hear this, It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Joey

10/10 Excellent

Elin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Joey on 24 Nov 2019
Thank you so much for the charming rating Elin, Your review made our day. Have a great day ahead. Regards, Joey

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Ammy on 23 Nov 2019
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Tiago

Liked: Cleanliness, staff & service
Stayed 24 nights in Oct 2019
Response from Ammy on 7 Nov 2019
Hi, Tiago! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Ammy on 6 Nov 2019
Hey, Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, very helpful. The hotel was acceptable for the price, so I that was what I was expecting.
Stayed 2 nights in Oct 2019
Response from Aidan on 30 Oct 2019
Thank you so much for your lovely review! The team will be very happy to hear your kind words. We hope to see you again soon

10/10 Excellent

NIKOLAOS ANGELOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in town!!
The best value for your money!! The hotel was super clean very kind staff and the breakfast was delicious!! The most important thing, the center is just 10 minutes away. You take only one bus.If I visit London again I would totally prefer that hotel again!!
Stayed 7 nights in Sep 2019
Response from Ammy on 24 Oct 2019
Hi, NIkolaos! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ammy.

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Oct 2019
Response from Barbara on 10 Oct 2019
Glad to see that you have rated us positively, Hannah! Do give us more chances to delight you in the future. Regards, Barbara

6/10 Okay

Jeanie

Business traveller
Liked: Cleanliness, staff & service
Not the amenities you expect for over £90 per nigh
The location was convenient for me as I was working just up the road. The hotel is on a main road but they conveniently provide ear plugs, however I could hear guests in other rooms who were very loud... the main issue was that they keep the television remotes behind the front desk, no one offered me one on my first night but it was late and I had work to prepare. The second night I had got into my pyjamas and finished my work and then wanted to watch TV... no remote, after spending about 20 minutes looking under towels, in drawers and cupboards I had to put my coat on over my pyjamas to go and ask, Oh yes, we don't leave them in the rooms because people vandalise them,..... the first 2 didn't work so I had to go back and forth 3 times in my coat/pyjama combo..... which would be alright in somewhere rock bottom cheap but I had paid over £90 per night for this room so not amused, also, breakfast does not start until 7.30 which is a problem if you are going to work. The staff were super friendly and helpful though.
Stayed 2 nights in Oct 2019
Response from Ammy on 8 Oct 2019
Sorry for the discommode, Jeanie! We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Edward on 29 Sept 2019
Thank you for rating us super. Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Edward

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average hotel
Very disappointed on arrival to meet the sullen receptionist who asked me to sign a disclaimer for not being disabled compliant! Had not asked for a ground floor room but we had to go up 2 flights of stairs as there was no lift. Also to get to breakfast room, was down a further flight of stairs part of which had no handrail. I can walk short distances but did struggle with the stairs to our room. The room was tiny and so was the ensuite. It was however, spotlessly clean and the breakfast was very good.
Stayed 2 nights in Sep 2019
Response from Ammy on 20 Sept 2019
Hi, Thank you for your rating and the valuable feedback. We've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There has been a facelift to the hotel in Camberwell and it is looking brighter and is cleaner. The quality of breakfast has however dropped
Stayed 1 night in Sep 2019
Response from Ammy on 17 Sept 2019
Hi, Thanks for spending your valuable time to write the review. Feedback and suggestions of our valued like you always motivate us to improve our services further. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good quality basic hotel.
Good value for money. The hotel is clean and fairly modern. The decor has a 1990’s Eastern European Retro feel, as did the two ladies overseeing the functional breakfast offering. Despite the squeaky bed the room was comfortable and the night concierge who checked me in was friendly and helpful, and made sure my stay started well..
Stayed 1 night in Aug 2019
Response from Ammy on 18 Aug 2019
Thank you for the appreciation, We hope to give you a consistent service every time. Regards, Ammy.

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from u on 9 Aug 2019
We’re grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 Good

Cairina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Ammy on 6 Aug 2019
Thank you so much for the wonderful rating, Hope to serve you soon with an even more happening stay. Regards, Ammy.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a policy for turning in your ion key to them every time you leave, so basically no privacy. Cleanliness is an issue and the lack of fans is mind blowing. The room is a sauna!
Stayed 3 nights in Aug 2019
Response from Ammy on 5 Aug 2019
Hi, We're extremely apologetic to know that your experience with us has not been a pleasant one. We’ll definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no lifts to 5 floor , no air conditioner , small nonsense heater, very expensive , not clean...very poor
Stayed 2 nights in Jul 2019
Response from Edward on 3 Aug 2019
Hi, Kenneth! We're extremely apologetic to know that your experience with us has not been a pleasant one and we’d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Edward

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, comfortable bed
Stayed 1 night in Jul 2019
Response from Ammy on 29 Jul 2019
Thank you for rating us with such awesome words, We’ll strive to keep up with your expectations always. Regards, Ammy.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Was very happy with my stay here . Great shower pressure . Helpful staff
Stayed 1 night in Jul 2019
Response from Ammy on 11 Jul 2019
Hi, John! Delighted to see you liked our services. Keep this love coming :) Regards, Ammy

6/10 Okay

Alfie

Disliked: Room comfort
Stayed 1 night in Jun 2019
Response from Ammy on 29 Jun 2019
Hi, Alfie! As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Ammy

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The clerks at the Front Desk were most attentive and tried to accommodate many of the guests.
Stayed 10 nights in May 2019
Response from Edward on 25 May 2019
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Edward