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Reviews of Nobu Hotel London Shoreditch

5 out of 5
Nobu Hotel London Shoreditch
10-50 Willow Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 562 out of 823 reviews" "
Rating 8 - Good. 163 out of 823 reviews" "
Rating 6 - Okay. 46 out of 823 reviews" "
Rating 4 - Poor. 26 out of 823 reviews" "
Rating 2 - Terrible. 26 out of 823 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge at this property is amazing. She made every effort to assure myself and especially my children were well looked after. This is without exaggeration my favourite hotel in London. We will always choose Nobu Shoreditch when visiting London.
Stayed 8 nights in Mar 2024
Response from Enrico Monacchia on 21 May 2024
Dear Shay,thank you for sharing your feedback with us, It is lovely to see you had a good time with your family and I am surely happy that our Concierge did the best to make your stay excellent. While I will share your nice comment with our team, we are all looking forward to welcoming you again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff
Stayed 2 nights in May 2024
Response from Enrico Monacchia on 13 May 2024
Dear Anthony,Thank you so much for taking the time to share your feedback with us. We hope to have the opportunity to welcome you again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and clean. Helpful staff and great restaurant and bar on property.
Stayed 5 nights in May 2024
Response from Lino Leite on 8 May 2024
Dear Michael, thank you so much for a wonderful review. Kindest regards, Lino Leite. Front Office Manager

10/10 Excellent

Hollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, lovely ambience and super clean rooms. Would recommend the premium room for extra space and storage. Perfect place to celebrate our anniversary! Nobu cafe does great food.
Stayed 2 nights in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Hollie, thank you for sharing such a wonderful comment and for choosing us to celebrate your anniversary. We are happy to know that our Premium room was suitable for you. Lino Leite, Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property that is in a vibrant part of London and just a 30 min walk distance to the Emirates Stadium. Lovely room with an excellent bathroom and comfortable bed. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Mark, thank you so much for your lovely feedback, we are so happy to know that you had a wonderful stay and our location was convenient for you. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

Joanne, London

Liked: Cleanliness, staff & service, property conditions & facilities
Super hotel. Staff very friendly and helpful. Room was ready early, couldn’t fault it.
Stayed 1 night in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Joanne, thank you for taking the time to share such a wonderful feedback. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and professional staff. They accommodated out early check in request. Great breakfast
Stayed 1 night in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear James, thank you for taking the time to share your feedback and for highlighting our wonderful staff members. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was great. Really nice room and great ambience. I would definitely return.
Stayed 2 nights in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Emmanuel, thank you for taking the time to share your feedback. We are glad to know that you had a great experience staying with us. Kindest regards, Lino Leite, Front Office Manager

10/10 Excellent

TOMMY, LADERA RANCH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Tommy, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service from staff, beautiful room aesthetic, good dining options. Finish within the rooms didn’t feel as high end as nearby hotels with a similar price point e.g. 100 Shoreditch, but still a lovely stay regardless!
Stayed 1 night in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Lauren, thank you for taking the time to share your feedback. We are to know that you had a lovely stay. Kindest regards, Lino Leite, Front Office Manager

4/10 Poor

Charlotte

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Charlotte, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

10/10 Excellent

Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were amazing!
Stayed 1 night in Apr 2024
Response from Lino Leite on 24 Apr 2024
Dear Cleveland, thank you for taking the time to share your feedback. Lino Leite, Front Office Manager

10/10 Excellent

ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Nobu Shoreditch.We traveled with our pre teen daughters, the really enjoy the japanese theme and tea at the bar. Clean and quiet hotel in the center of trendy Shoreditch. Great restaurants, stores and market within walking distance. Great front staff, corteous and friendly. Nina, Chris, the other ladies and guys that forgot their names were all incredible, cheeers, thank you for doing our stay so pleasant.
Stayed 6 nights in Mar 2024
Response from Enrico Monacchia on 11 Apr 2024
Dear Ariel,thank you for your lovely words. It is amazing to hear you enjoyed your recent stay at Nobu Hotel London Shoreditch and you had fun. I will surely sharing your feedback with our great front office team and we all hope to see you soon again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Laiton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing property
Stayed 3 nights in Apr 2024
Response from Elena Flondor on 8 Apr 2024
Dear Laiton,Thank you for sharing your feedback from your recent stay with us.We are happy to hear you had a lovely time and hope to see you again.Kind Regards,Elena FlondorDuty Manager

10/10 Excellent

Cristina

Stayed 1 night in Apr 2024

10/10 Excellent

Eniolaoluwa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite from beginning to end. I had a lovely stay. I made use of almost all hotel facilities and was very pleased with all. Hotel made special effort for my birthday with cake in room and a gift from the spa which was a nice surprise. Staff were welcoming, friendly and attentive to all my needs. Their response time to any query or requests was impeccably fast! The room was large, spacious with a walk-in closet, sofa bed, bathtub / shower. Exceeded my expectations size wise for sure. The hotel and room were pretty dark, lights only adjusted to a dim lighting at its highest and the hallways / lift were really dark too as many others have noted. But that would be the only downside and given everything else which was perfect, I didn’t mind so much. Thank you Nobu.
Stayed 1 night in Apr 2024
Response from Enrico Monacchia on 4 Apr 2024
Dear Eniolaoluwa,thank you so much for taking the time to share your lovey feedback about your most recent stay at Nobu Hotel London Shoreditch. It is such a pleasure to read you have enjoyed your stay with us and a pleasure for us to welcoming you for your special occasion. We hope to see you soon again.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on 4 Apr 2024
Dear Stephen,thank you so much for sharing your feedback with us. We hope to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on 2 Apr 2024
Dear Cameron,thank you for taking the time to share your feedback with us. We are very happy you enjoyed your time at Nobu Hotel London Shoreditch.Looking forward to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

6/10 Okay

Nugzar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Misleading information from staff.
Stayed 4 nights in Mar 2024
Response from Elena Flondor on 29 Mar 2024
Dear Nugzar,Thank you for sharing your feedback from the recent stay with us.One of our Management Team has reached out via email.Kind Regards,Elena Flondor

10/10 Excellent

Daniel, Carefree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Elena Flondor on 29 Mar 2024
Dear Daniel,We are happy to see you had a great stay and we hope to see you again.Kind Regards,Elena FlondorDuty Manager

6/10 Okay

Alia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Decidedly average. The room was nothing special. Small, dark, and with a terrible view looking into an alley. No coffee in the room either. Breakfast was absolutely bizarre, possibly the worst I’ve experienced. Small, with weird choices, and not great quality. Overall nothing felt 5 star about the place.
Stayed 1 night in Mar 2024
Response from Elena Flondor on 21 Mar 2024
Dear Alia,Thank you for sharing your feedback about your recent experience with us.One of our Management Team has reached out via email.Kind Regards,Elena FlondorDuty Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Enrico Monacchia on 18 Mar 2024
Dear Gabrielle,thank you for sharing your feedback with us. Looking forward welcoming again soon at Nobu Hotel London Shoreditch.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Sabina

Stayed 3 nights in Mar 2024
Response from Enrico Monacchia on 4 Apr 2024
Dear Sabina,thank you so much for sharing your feedback with us. We hope to welcoming you again, soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and hotel was superb.
Stayed 1 night in Jan 2024
Response from Enrico Monacchia on 18 Mar 2024
Dear Michael,thank you for sharing your feedback with us. We are looking forward to welcome you again, soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room ..
Stayed 3 nights in Feb 2024
Response from Elena Flondor on 5 Mar 2024
Dear Ken,Thank you for your feedback from your recent stay, we have a note of your comment concerning the room size and we would happy to show you alternative options.We hope yo see you again.Kind Regards,Elena FlondorDuty Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Enrico Monacchia on 9 Mar 2024
Dear Nigel,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Satpal, Pluckley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible hotel
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on 9 Mar 2024
Dear Satpal,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on 9 Mar 2024
Dear Guest,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Enrico Monacchia on 9 Mar 2024
Dear Charlie,thank you for taking the time to share your great feedback with us. We are really happy to know you have enjoyed your stay at Nobu Hotel London Shoreditch. We hope to have the opportunity to welcome you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Ravi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really modern, clean and great location. Nobu Bar was incredible. Service at times was not what initially expected. Had to call services 4 times to clean dirty that was in our room The level of noise generated by other rooms at inappropriate hours was awful. You can hear everything through the walls. No security to check rooms when they are playing loud music at 6am.
Stayed 1 night in Feb 2024
Response from Vinnie on 20 Feb 2024
Dear Ravi,Thank you for taking the time to post your feedback, I am pleased to see that you had a nice stay. I am sorry to see that you have found the service to be lacking, please know your feedback has been noted and your comments will be used to ameliorate our services.I hope we will have the pleasure to welcome you back again soon.Kind regards,Vinnie

10/10 Excellent

Yoseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked our stay to celebrate Valentine’s Day, the customer service was amazing and especially Sharm Tark. He went out of his way to make our stay memorable.
Stayed 1 night in Feb 2024
Response from Vinnie on 20 Feb 2024
Dear Yoseph,I am delighted to see that you had such a wonderful valentines stay and that you were taken care of so well. I will be sure to share you praise with Sharm Tark, I know he will be thrilled with your feedback.Thank you for taking the time to post your much appreciated review. We look forward to having the pleasure of welcoming you again soon.Kind regards,Vinnie

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Vinnie on 20 Feb 2024
Dear Guest,I am sorry to hear that we did not meet your expectations during your recent visit.Could you please provide us with additional details regarding your experience so that we can better understand your concerns? Your feedback is valuable to us, and we would appreciate the opportunity to address any issues and make amends.Thank you for reaching out, and I hope to hear from you soon.Kind regards,Vinnie

10/10 Excellent

Lino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on 16 Feb 2024
Dear Lino,thank you for the feedback shared with us. We hope to see you back soon.Best RegardsEnrico MonacchiaDuty Manager

8/10 Good

Marius

Stayed 6 nights in Dec 2023
Response from Enrico Monacchia on 16 Feb 2024
Dear Marius,thank you for the time taking to share your feedback with us. We are happy to see you enjoyed your recent stay with us. Looking forward welcoming you back.Best RegardsEnrico MonacchiaDuty Manager

4/10 Poor

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a disappointment
Such a disappointing experience. While the premises are gorgeous, the tiny room (a city view sixth floor room), it’s bad design (narrow with different rooms for a wardrobe/hallway and tiny bathroom), 11pm cut off for room service (I have NEVER experienced this in a 5* hotel), terrible lighting, tinted bathroom mirror - all made for a pretty average stay. The bed was large and comfortable, however. No English tea-making facility in the room and the cheap little mini-fridge - the sort you pickup for £40 from Amazon - was noisy and an aircon outlet dripped on to my partner’s side of the bed constantly. We couldn’t wait to get out of there and back to Euston station - and that’s saying something! The much lauded city view is probably the worst aspect on the city with none of the most famous landmarks and skyscrapers visible from our room (616).
Stayed 1 night in Feb 2024
Response from Elena Flondor on 13 Feb 2024
Dear Wesley,We are incredibly sorry to hear about your recent experience with us. One of our management team has attempt to reach out to you, but, unfortunately could not get through.If you wish to discus further kindly email us at nhlsh-duty-manager@nobuhotels.com.Looking forward to hearing from you.Kind Regards,Elena Flondor

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Enrico Monacchia on 16 Feb 2024
Dear Kate,thank you for taking the time to share your lovely feedback. We hope to see you back, soon.Best RegardsEnrico MonacchiaDuty Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Hope to be back!
Stayed 1 night in Jan 2024
Response from Delia on 3 Feb 2024
Dear Alexandra,Thank you for your review! We are looking forward to welcoming you back soon.Warm Regards,Delia Maria ZagliDuty Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel with exceptional service.
Stayed 1 night in Jan 2024
Response from Enrico Monacchia on 29 Jan 2024
Dear Richard,thank you very much for taking the time to share your important feedback with us. We hope to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

8/10 Good

Mykell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lino Leite on 13 Jan 2024
Dear Mykell, thank you for taking the time to share your feedback. Kindest regards, Lino Leite. Front Office Manager.

2/10 Terrible

Micael

Stayed 4 nights in Dec 2023
Response from Enrico Monacchia on 29 Jan 2024
Dear Micael,thank you for sharing your feedback. I am sorry to learn you left the hotel dissatisfied. Please feel free to reach us directly as we would love to hear more about your experience.Best RegardsEnrico MonacchiaDuty Manager

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t impressed. Hotel riding on its name. Very disappointing stay. Steam room didn’t work. Staff weren’t overly helpful. Certainly not a five star hotel. Struggle for it to be a 4 star. Felt like a complete waste of time and money. Would not stay or recommend.
Stayed 1 night in Dec 2023
Response from Lino Leite on 6 Jan 2024
Dear Virginia, thank you for sharing your insight. the team has sent you a personal note to discuss your feedback further. Kindest regards, Lino Leite. Front Office Manager.

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LinoLeite on 2 Jan 2024
Dear Alexander, Thank you for sharing your feedback. Lino Leite, Front Office Manager

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Nathan,thank you for choosing Nobu Hotel London Shoreditch to celebrate your special occasion. I am glad you enjoyed your stay with us. We hope to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well overpiced per night and no breakfast. No in room facility to make tea or coffee. Discraceful £1 25 charge to bring coffee from counter to table 6 ' away
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Mike,thank you for your feedback. I will be in contact with you shortly, to discuss this further.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Bruna,thank you very much for your nice feedback. We hope to have the opportunity to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

anthony

Stayed 1 night in Dec 2023
Response from Lino Leite on 6 Jan 2024
Dear Anthony, thank you for your feedback. Lino Leite, Front Office Manager.

8/10 Good

Arron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Arron,thank you for sharing your important feedback with us. We are looking forward to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Carlos,I am very happy to learn you enjoyed your recent stay with us. We hope to have you back in the new year.Best Regards,Enrico MonacchiaDuty Manager

10/10 Excellent

Ron

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and great area. The staff at the hotel were really great and always kind, helpful and responsive to anything we needed. And there are great restaurants, coffee shops and the Sunday flower market all within walking distance!
Stayed 5 nights in Dec 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Ron,thank you for the nice feedback shared. I am happy you liked the hotel and you had the chance to visit the surrounding area. We hope to see you soon in the new year.Best Regards,Enrico MonacchiaDuty Manager

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Enrico Monacchia on 29 Dec 2023
Dear Guest,thank you for taking the time to share your feedback with us. We hope to welcome you back soon.Best Regards,Enrico MonacchiaDuty Manager