Dear Shin Yi, Thank you for such a brilliant review! We are very pleased to hear that you enjoyed your stay with us and found the location of our hotel to be convenient for your stay. We appreciate you taking the time to leave us this feedback as we are always looking for ways that we can improve our service for our guests. We apologise that the room did not fully meet your standards and we will do our best to ensure that any future visits you have with us are completely enjoyable. We hope to see you again soon, Kind regards, Front Office

Dear David,Thank you so much for this lovely review!We hope to see you again.

Dear Wong Fook, Thank you for your feedback! We are constantly looking for ways to ensure that our guests feel comfortable during their stay with us and we will take on board the feedback regarding the room. We hope that you will come back and stay with us again soon and we are very happy to know that you had a wonderful stay with us. Best regards, Front Office

Dear Suzhen, What a lovely review! Thank you for your kind comments and feedback and we appreciate the time you have taken to write them. We are so pleased to hear that you experienced a warm welcome from our staff and that you enjoyed your stay with us. We hope to see you again soon!Best regards, Front Office

Dear Debbie, Thank you for your feedback! We are extremely pleased to know that you enjoyed your stay with us and we appreciate you leaving us this wonderful review. We hope to see you again soon!Best regards, Front Office

Dear Diego, Thank you for your review! We appreciate your feedback and are extremely pleased to hear that you found the location of the hotel convenient for your travels. We apologise that we could not meet your expectations regarding the room size on this occasion and hope that you will give us a second chance to do so. We hope to see you again soon.Best regards, Front Office

Dear Robbie, What a brilliant review! Thank you for taking the time out of your day to leave us this feedback and we appreciate the lovely comment you have left us. We are extremely pleased to hear that you found our service to be up to your standards and hope that you will come and stay with us again soon. Warm regards, Front Office

Dear Ricky, Thank you for leaving us this review as we appreciate hearing all of our guest's feedback. We apologise that we did not meet your expectations on this occasion and we are very saddened to know that we did not provide you with an excellent stay. We hope that you will give us a second chance!Thankyou and best wishes, Front Office

Dear Riley, We are so pleased to hear that you enjoyed your stay with us and that the location was convenient for you. We hope that you will stay with us again soon and we thank you for such a lovely review. Kind regards, Front Office

Dear Emma,We so sorry for the inconvenience witch you have during your stay in our hotel.The reason for the issue with the electricity was the general power cut, it wasn't only in our hotel!

Dear Catarina,We appraise it your feedback! We hope to improved our service if you give us a opportunity for your next stay with us!

Dear Athena,Thank you for this excellent review! We are so pleased that you had a pleasant stay with us at our hotel and that you found the location to be convenient and that you appreciated our staff. We hope that you will come back again soon! Best regards,

Dear Maria Helga,Thank you for sharing your lovely feedback following your recent stay with us. I am delighted to read that you had a wonderful experience in our company. Thank you for your time and we are looking forward to your next visit! Best regards,

Dear Konstantinos, We are so pleased to hear that you had a positive stay with us! We thank you for taking the time to leave us your review as we are always eager to hear our guests feedback. We hope you will come and stay with us again soon!Warm regards, Front Office

Dear Julie, Thank you for your feedback. We are delighted you have enjoyed your experience at the hotel. We try everyday our best and our goal is to make every stay as unique as possible. We hope you will visit us again and we will do everything we can to provide you an excellent stay. Warm regards,

Dear Philip,thank you for leaving us such a lovely review! We appreciate hearing your feedback and are so pleased that you had an enjoyable stay with us. We hope to see you again during any future visits and we wish you all the best. Kind regards,

Dear Shujath, We are so glad to see that you were satisfied with your stay with us. We hope to see you again soon and thank you for leaving us your review!Best regards, Front Office.

Dear Lee,Thank you for taking the time to leave us a review.You booked an executive double room and you got an executive double room. When we called you after 5 minutes from check in, you said everything was good. We always encourage guests to come to the reception if there is any issue. I am not sure why we were scored low. I saw your reservation and from our record it showed you scored as 9 on check-out date and everything went good while you stayed with us. We hope you will come back again and give us a chance to provide an excellent hotel experience for you.Thank you. Kind regards,

Dear Bear, we thank you for leaving us this lovely review! We appreciate you taking the time to write it and are so happy to hear that we have met your expectations. We look forward to seeing you again soon and we wish you all the best. Kind regards, Front office.

Thank you for taking your time to leave us your feedback! We appreciate your review and we are so happy to hear that you will be staying with us again. We look forward to seeing you again soon. Best wishes, Front Office.

Thank you for leaving us such positive feedback!We hope to see you again soon.,Warm regards, Front office.

Dear Denzil, Thank you for taking your time to leave us this positive review. We are so pleased to hear that you had an enjoyable stay with us at our hotel! We hope you will come and visit with us soon. Warm regards, Front Office.

Dear Fredrilk, thank you for leaving us such a positive review! We hope to see you again soon. Kind regards, Front Office.

Dear Yuliia, We are so pleased to hear that you enjoyed your stay with us and that we could meet your expectations for your stay in our hotel. Thank you for taking your time to leave us your review as we value hearing all of our guest's feedback. We hope to see you again soon!Best regards, Front Office.

Thank you for leaving us your feed back and we are very pleased that you enjoyed your stay.

Dear Collin,Thank you for taking your time to leave this feedback. We are very pleased that you enjoyed your stay and would return to our hotel. As for the size of your room, we are sorry you were not fully satisfied and will do our best to ensure a more enjoyable stay during any future visits.All the best, Front Office

Dear Michael,Thank you for staying at the Mornington Kensington Hotel. We are very grateful for your feedback. Thank you for scoring us high. We are looking forward to welcome you soon. Warm regards,

Dear Elaine,Thank you for sharing your lovely feedback following your recent stay with us. Your opinion is important to us, so we can improve and provide a superior experience in the future. Thank you for your time and we are looking forward to your next visit! Warm regards,

Dear Joanne,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Warm regards,

Dear Luciana,We are surprised you rated us 4/10. On check out you scored us 10 out of 10, and there was no complaint.Your feedback is very important for us as we work hard to give our guests the best customer service. We hope you will give us another chance.Kind regards,

Dear Tammy,Thank you for sharing your feedback with us, so we can improve. We are sorry we didn't meet your expectations. We care about our customers and if you give us a second chance we will spare no effort to provide you a superior experience. Kind regards,

Dear Dmitriy,Thank you for your feedback. I would like apologise that you did not like the lower ground room you stayed in. I have updated your profile and when you book with us again we can try locate you in higher floor. I would like to clarify, we have all different type of room on all floor. My recommendation for your next stay, is to book an executive double room which is bigger than the standard double.We hope you can give us another chance so we can provide a better experience.Kind regards,

Dear Guest,Thank you for staying at the Mornington Kensington Hotel. We would like to apologise for any inconvenience during your stay. We try our best to make all guest comfortable while they staying with us. We hope you can accept our sincere apology and hope that you can give us another chance. Kind regards,

Dear Bernard,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay with us. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

Dear Leanna,Thank you for the high score. We glad that you enjoyed your stay with us. We have taken your comments on board and we will work to improve our service. We hope to see you again soon. Kind regards,

Dear Genesis,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We apologise for the inconvenience. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

Dear Marcela,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We are so glad to hear your had a great stay. We are looking forward to welcome you again soon. Kind regards,

Dear Rebecca,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We apologise for the inconvenience. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

Dear Paul,Thank you for sharing your feedback with us. We apologise for not meeting your expectations. We hope to see you again and we will spare no efforts to provide you a better experience. Kind regards,

Dear Rusudana,Thank you for staying at the Mornington Kensington Hotel. Thank you scoring us high. We glad you enjoyed your stay here. Your feedback gives us chance to improve. We are looking forward to welcome you again soon. Kind regards,

Dear Holden,We are sorry we didn't meet your expectations. I do apologise on behalf of the entire staff for your uncomfortable stay.Your feedback is extremely valuable to us, it helps us to improve. We care about our customers and if you give us a second chance we will spare no effort to provide you a superior experience.Kind regards,

Dear Jean,Thank you so much for taking the time to leave a review.I am happy to see that we met your expectations. I hope to see you again and offer you even a better experience. Kind regards,

Dear Birgit,Thank you for your lovely review. I am happy to see that you had an excellent stay with us. I hope to see you again and give you even a better experience. Kind regards,

Dear Matias,Thank you for for leaving us a review. I am happy to see that we have met your expectations and you enjoyed staying with us. I hope to see you again. Kind regards,

Dear Aaron,We would like to apologise for the size of the room. The room size depends on the how the building was build. Please accept our sincere apology. Thank you for your feedback, I am glad you were happy with the customer service provided.Kind regards,

Dear Nicholas,Thank you for taking the time to leave us a review.We are looking forward to welcome you again soon.Kind regards,

Dear Tushit,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards,

Dear Guest,Thank you for taking the time to leave us a review.We are sorry we didn't meet your expectations.We informed all our customers about the refurbishment, and we offered free cancellation due to that.We hope we will see you again, in a perfect refurbished hotel.Warm regards,Chiara - Front Office Team Member

Dear Edwina, Thank you so much for staying at the Mornington Kensington Hotel. We are very grateful for your excellent feedback. We are looking forward to welcome you again.

Dear Helen, Thank you for taking the time to leave us a review.We are sorry we didn't meet your expectations.We encourage our guests to come to the reception during the stay if they are not happy. If any guest not satisfied with anything we try our best fix the problem straight away. We always value all guests comfort and happiness.Thank you so much for your feedback. We will all try our best to improve our service.Warm regards,Chiara - Front Office Team Member