Apartment, 1 Bedroom, Terrace | Private kitchen | Full-sized fridge, microwave, oven, stovetop
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Reviews of Lyall Apartment Hotel

3.5 out of 5
Lyall Apartment Hotel
256 Hither Green Lane, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Oleg

Travelled with family
Liked: Property conditions & facilities
All 6 night we had a good experience besides couples of things: There wasn't enough shampoo and soap for the 6 nights stay; Room was very dusty and no cleaning/vacuum were done with our stay for 6 nights, as well area upfront of the main entrance had debris all around; If these things can be corrected, then ratings can be raised up.
Stayed 6 nights in Feb 2024

10/10 Excellent

Don

Stayed 3 nights in May 2023

2/10 Terrible

Salena

Disliked: Cleanliness, amenities
It was freezing cold outside and I was checked into a freezing cold room with no heating working. Reception was not available I slept in freezing cold
Stayed 2 nights in Jan 2023

8/10 Good

Sanjay

Business traveller
Liked: Cleanliness, room comfort
Business Trip
Pleasant stay as advertised
Stayed 3 nights in Jan 2022
Response from Safia on 27 Jan 2022
Thank you. Please come again.

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, room comfort
10/10
Great apartment, highly recommend and will definitely stay again!
Stayed 2 nights in Mar 2021
Response from Safia on 16 Mar 2021
Great guy. Thank you.

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and very nice staff/owners! Definitely recommended!
Stayed 6 nights in Nov 2019
Response from General Manager on 21 Dec 2019
Dear Guest Thank you for your kind review. We look forward to welcoming you again to the Lyall. Thanks All Staff from Lyall Apartment Hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the train station and right next to a market that was open for late night snacks.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location .very quiet and clean area.very close to the train station
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay and the location was great. Not to far from Hither Green station, that took you right down in the heart of London (maybe a 10-15min ride). Rooms were spaces for London and we had a fully functional kitchen. Staff was very friendly and helpful.
Stayed 5 nights in Jul 2019
Response from All Staff on 26 Jul 2019
We are happy that you have enjoyed you stay at our hotel and in our great city. We look forward to welcoming you in the future to our hotel.

6/10 Okay

MM, Irvine, CA

Travelled with family
Liked: Amenities, property conditions & facilities
The gentleman who helped us check in was excellent 1) he waited for us past 6:00pm, 2) he gave us tips about things to do in the area, and 3) he drove us to Greenwich Observatory (he refused to accept a gratuity). One woman at the hotel was unkind to us 1) she yelled at us for leaving a fan on for two hours, 2) we went to another hotel for one night (no AC at the Lyall), so they changed the door access code without telling us; when we called, she said she had tried to contact us for days, and 3) they picked up a towel from the floor and two from bathroom hooks and put them outside to dry (no replacement and no way to know which had been on the floor).
Stayed 12 nights in Jun 2019
Response from General Manager on 26 Jul 2019
Thank you for your comments. We apologies for the mixup over the door codes and to ensure the guests that stay in our hotel are always look after we change our door codes on a regular basis. All guest are informed if they are resident on the day before of the change and as you were not present and would be spending a day away, it was not possible to provide you the new door code. We do however provide a 24 hour call service so can contact us if you arrive and the code has been changed. We have now changed this procedure and all guest that provide a mobile phone number are now texted the new door codes. We provide self-catered apartments, towels are changed every 3 days. We do also provide washing machines so you are able to wash all items you bring including towels and sheets should you require it. If you do require a towel change before this, reception should be advised of this and the change would be provided for you immediately. Your comments have been noted and we address all guest messages to provided the optimal services. Otherwise we are happy that the rest of your stay at the homeland in London was enjoyable.

2/10 Terrible

Long

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No WiFi
They think they have WiFi, but they didn’t
Stayed 3 nights in Jun 2019
Response from Management on 24 Jun 2019
We are sorry to hear that you were not receiving a WiFi signal. As with all our guests if there are any issues we do ask you to check with reception so they can facilitate in helping solving any issues you have. The WiFi has been checked and is in perfect working order. If there has been any inconvenience while you stayed with us we apologies for that and hope you still had a great stay in our wonderful city of London. Thank for you staying with us. Lyall Apartment Hotel Ltd.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly owners, easy walk to steps for train to London, clean, safe.
Stayed 7 nights in May 2019
Response from Lyall Apartment Hotel on 6 Jun 2019
Thank you, we are happy you liked your stay and look forward to you staying with is again!

10/10 Excellent

Bartlett, Eagle Pass, Texas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior friendly staff, very helpful. The family room fit my family of 5 just perfect, the walk to Hither Green Rail becomes automatic and you dont even notice after a few days. The store next door is handy.
Stayed 6 nights in Nov 2018

10/10 Excellent

Mark

A spacious and clean room combined with an outstanding level of customer service on offer here. Bins were emptied daily. Couldn’t fault it for what we required.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Molly on 20 Jun 2018
Thank you very much. We look forward to welcoming you back to the Lyall.

10/10 Excellent

Danielle, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed here for 6 nights. Apartment was clean, beds were comfortable, and the owners were very friendly and helpful. Train station is just a short walk and there are 2 grocery stores within walking distance (one next door). I liked having a kitchen so we could store snacks and make our own breakfasts in the morning. My only wish would be to have a dryer along with the wash machine. Otherwise, I would highly recommend staying here if you are visiting London.
Stayed 6 nights in Mar 2018
Response from GM on 13 Apr 2018
We are happy for that you enjoyed your stay with us and will look into your recommendation to have dryers in the apartments. We look forward to welcoming you to the Lyall in the future. Thank You!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed a place to stay whilst work done was on our nearby home. This place was ideal for the family.
Stayed 2 nights in Jul 2017
Great having you stay with us. We look forward to welcoming you, your family or friends should you choose to stay with us again. Kind regards Lyall Apartment Hotel Ltd.

2/10 Terrible

Jennifer, Georgia

Disliked: Staff & service
Would never stay here again!!!!
Room key did not work and was stuck in the lobby for almost 5 hours, with 2 children. No one is at the front desk after 6:00 pm. Even called emergency phone numbers over 25 times in a 5 hour time frame and no one answered any of the calls. They finally showed up after 1:00 am, with my children sleeping in the lobby to let us in the room. The next day, actually said their phone "by accident was put on Airplane mode". Not sure how all THREE different phone numbers were put on "Airplane Mode". Did not offer us a discount or anything. I would never stay at this establishment again. Never stay anywhere there is not someone at the front desk at all times. Lesson learned.
Stayed 2 nights in Jul 2017
Response from Lyall Apartment Hotel Ltd. on 29 Jul 2017
We are very sorry to hear that you were unhappy with your stay. As mentioned on your booking we are a self-catered apartment hotel and our reception closes at 6pm and only opens for late check-in's. We do inform all guests when check-in in, since the keys are magnetic to keep them away from your mobile phone. This prevents any possibility of them being erased. Our members of staff are not sure which numbers you were ringing, but we have only two numbers one being the hotel main number, and the other is the night emergency number. Your request for assistance for being locked out was received by a message sent through Expedia. We responded as soon as we received it, members of staff attended to your request immediately and were at the location at 11.30pm providing you assistance to enter your apartment. We are very sorry that you are unhappy with your stay at the hotel, and hope that the apartment and its facilities were adequate for your needs. Kind regards

10/10 Excellent

Peggy, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant on 1 side, grocery store on the other
Very nice, clean, super nice manager, great little garden patio balcony off the living room, great amenities
Stayed 3 nights in May 2017
Response from GM on 29 Jul 2017
Thank you, and we are happy that you found the hotel, its surroundings and your stay enjoyable. We look forward to welcoming you again.

6/10 Okay

Carol, Toronto, ON

Liked: Cleanliness, staff & service
Convenient Location
This apartment /hotel is convenient to the Hither Green overground rail station, and several bus routes. So, it's quite easy to get into downtown London. So, you're not paying paying downtown London hotel prices. It's nice to be able to get up in the morning and make a cup of tea. There's a small grocery store next door and a Tesco a couple of blocks away. There's also a fast food place next door that makes terrific chicken burgers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Absolutely lovely hotel apartment. Clean, modern, fully fitted out with washing machine, microwave, cooker, fridge, lovely bathroom. So impressed, the owners are really nice and helpful. I would definitely recommend it to anyone wanting to stay in the area. There are trains and buses very near and so easy to get anywhere in London.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Concerned about the parking for our car ,we also booked 2 nights for 3 adults and was left very little coffee sachets .no air conditioning ,very hot days ,not offered a fan to cool down

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
It was a extremely bad experience . Upon arrival we were told the price we were charged was not for the pictures on date of booking . The staff were rude and it was too far to every thing . I will not book any thing else with Expedia in the future . Thank you

10/10 Excellent

Said, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Children friendly quiet neighborhood
Very helpful reception. The room had a washer which was very convenient especially traveling with children and wanting to wash clothes. They also provided a crib for free, just need to ask. Very quiet area with a great pizza place and grocery store beside it. Hither green train station is just 5-6 min walk that connects you to London. I would recommend this place if you want to stay at a quiet neighborhood and have some peace of mind. Very children friendly.

10/10 Excellent

Dorothy, Erdington Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brill
had a great time hotel is perfectly positioned for hither green station right near shops and hotel / room was brilliant

10/10 Excellent

Véronique, Vienne

Travelled with family
Liked: Cleanliness, amenities
Appartement très propre et les employés sont très gentils.
Stayed 6 nights in Mar 2020
Response from Manager on 15 Apr 2020
Thank you for your stay. We look forward to you visiting us here once again. Kind regards Ferooz

6/10 Okay

Josep, Barcelona

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Cogimos un apartamento familiar, era correcto aunque esperaba más, es pequeño y el nuestro no tenia ninguna ventana, solo una puerta que daba a un patio de exterior que daba miedo. La responsable no habla castellano. Una cosa que me ha sorprendido es los comentarios de los usuarios referente a la distancia hasta la estación de tren, desde luego que no es para ir con niños, 10 min de noche casi en la oscuridad y no es de los mejores barrios...en fin, no volveré.
Stayed 2 nights in Oct 2019
Response from General Manager on 21 Oct 2019
Thank you for your comments. We are sorry to hear that your stay was not what you expected. We check the patio and is well lite with planters around it. The station is a 5 minute walk with a side access to it leading directly onto the platform for a 8 minute journey directly into the centre of London. We cannot change external factor outside the hotel but the area is probably one of the safest in London. We aim to provide the best service possible and urge you in future to bring you concerns to the reception so they may advise and assist you better to ensure you have the best stay possible.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Isolation, le lit trop bas. J'ai aimé la cuisine et le salon
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from All Staff on 26 Jul 2019
Thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Das Appartement hat uns gefallen wir war zufrieden. Was einzigen nach 2 Tagen war sehr fiel Staub im Appartement und bis unsere Abreise hat keine gesaugt das war nicht schön wenn dort war Staubsauger können wir selbst machen . Sonst beim Ankunft wir sind um 22:30 Uhr gekommen hat auf uns eine gewartet und alles erzählt über Appartement wie alles funktioniert. Wir haben vergessen Adaptern für Steckdose er hat uns seine gegeben.verbindung ist sehr gut. Hotel hat 6 Appartement .
Stayed 5 nights in Feb 2019

10/10 Excellent

EVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Shinichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ファミリーに快適なアパート形式のホテル
米国滞在の長女と欧州旅行を企画し、このアパート形式のホテルを選択し集合。日本からということで２寝室にアップグレードしてもらえた。改装して間もないようで綺麗で快適。一階にコンビニ、近くにスーパーやレストランがあり便利。ロンドンの南側に位置するので地下鉄ではなく電車ですが、ロンドンブリッジや中心部まで13分ほどで行ける。次回も利用したいしお勧めできる。
Stayed 3 nights in Oct 2018
Response from General Manager on 19 Nov 2018
Thank you for your kind words. We are happy you enjoyed your stay with us and look forward to welcoming you to the Lyall once again.

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppennöjda
Ett jättebra lägenhetshotell . Nära till affär tågstation. Personal helt suveränt hjälpsamma. Om det blir L8ndon nån mer gång blir det detta igen .
Response from Molly on 20 Jun 2018
Thank you Charlotte. it was great having you stay with us and look forward to you staying with us on your next trip.

8/10 Good

AC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aanrader voor citytrip Londen
Ideaal appartement-hotel combinatie in rustige buurt met de voordelen van hotel en appartement samen. Vriendelijke ontvangst en alles zag er netjes en verzorgt uit. Voldoende ruimte om te ontspannen en eventueel zelf iets klaar te maken (keuken attributen waren enigszins beperkt), Wi-Fi werkte perfect. Op loopafstand van station, welke een goede verbinding had met Londen van s'morgens vroeg tot s'avonds laat. Winkel op loopafstand voor eventueel verse broodjes

8/10 Good

Pe, Oberhausen

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel in Londons Vorstadt, gut erreichbar
Ruhig gelegenes Hotel in einer Vorstadt Londons. Gut mit den railway-Zügen zu erreichen. Trotzdem ruhige Lage. Daneben direkt ein Supermarkt zum Einkauf fürs Nötigste und ein Pizza-Taxi. Der Zustand der Betten/Matratzen könnte besser sein, ist aber ok.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
zentral gelegen
Leider haben die Apartments keine Airconditions, der Grundriss ist sehr unguenstig, weil man zunaechst durch das Schlafzimmer (ohne Fenster) geht, bevor man in den Wohnbereich kommt. Die Belueftung fuer das Schlafzimmer kann nur ueber die Terrassentuer erfolgen. Die Terrasse ist offen zu allen angrenzenden Terrassen. Bei gutem Wetter spielt sich sehr viel auf den Terrassen ab und das mitunter bis spaet in die Nacht und darueber hinaus.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes Apartment, alles sauber. Supermarkt hat fast durchgehend geöffnet und befindet sich direkt neben dem Hotel. Außer einem Schnellimbiss leider keine Lokale in direkter Umgebung. Preis-Leistungsverhältnis passt! Ganz toller Service an der Rezeption. Leider sehr abgelegen und weit von der City entfernt. Lange Fahrt mit diversen Bahnen, oftmaliges Umsteigen notwendig.

10/10 Excellent

Patricia, Brasil

Liked: Cleanliness, property conditions & facilities, room comfort
Estávamos em 5 pessoas e todos dormimos bem confortáveis. O apartamento em que ficamos é amplo e tudo novo.Tem até máquina de lavar roupas. E a proprietária é muito simpática.No primeiro dia foi difícil encontrar o apartamento, mas depois que aprendemos a locomoção se tornou fácil

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Grazioso appartamento con tutti i confort
soggiorno ok in questa struttura. Alloggi molto confortevoli anche per chi come me si sposta con la famiglia, la cucina era pulita e ben attrezzata, come il bagno e la camera. Ottimo il wi-fi gratuito.Comodo anche ai mezzi di trasporto, con il treno sei nel centro di Londra in circa 10 minuti. Consiglio vivamente