Executive Double Room | In-room safe, desk, laptop workspace, blackout curtains

Reviews of Leonardo Royal London Tower Bridge

4 out of 5
Leonardo Royal London Tower Bridge
45 Prescot Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1194 out of 2162 reviews" "
Rating 8 - Good. 561 out of 2162 reviews" "
Rating 6 - Okay. 213 out of 2162 reviews" "
Rating 4 - Poor. 122 out of 2162 reviews" "
Rating 2 - Terrible. 72 out of 2162 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Latrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property, I would definitely lodge again in the future. I highly recommend if you’re looking for a modern, convenient place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony Nelson, PORT SAINT LUCIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 7 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property amneties are great. The people are very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I have never felt so spoiled while on holiday. Fruit and chocolate tray to my room. Turn down my covers and leave a bedtime cookie. Concierge was so helpful.
Stayed 5 nights in May 2024
Response from Mia Harris on 9 May 2024
Dear Jill,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just what we needed, a great location, reasonably priced and clean
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Kristina,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Pav,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Neil, Gosport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly welcome to a clean fresh modern hotel. Room and facilities were top class. Comfy bed, powerful shower and everything you could need provided. Have used Leonardo royal previously and will use again
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Neil,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay at this hotel, arrived early, had lunch in the bar, very attentive staff but not overpowering. Rooms were very clean and staff on desk helpful.
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Jeannette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Hoang Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service
Stayed 5 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Hoang,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely visit to London. We appreciated the friendly Leonardo Royal staff who were courteous and always willing to assist. The breakfast each morning was fresh, plentiful and offered a variety of hot and cold options. Our room was spacious and well appointed. We appreciated our welcome gift! The Leo restaurant offered delicious meals and drinks. We will definitely plan to be back to the Leo Royal when we visit London again
Stayed 6 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear John,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Jose,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visiting the Tower of London.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Patrick,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Thaddee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 1 night in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Thaddee,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators need maintenance
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Silvia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Arun Gundlapuri

6/10 Okay

Dinesh

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The location of the property was good, walking distance from Tower of London and restaurants. However the room service was non existent and one of the two elevators was not working and we had to wait several minutes just to get up and down.
Stayed 8 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

6/10 Okay

Donna S, Cambria Heights

Travelled with family
Disliked: Staff & service
We weren’t greeted with even a hello from the staff at the front door . Arrived before check in and was told to give our bags to concierge . Waited in the room but the bags never arrived. Called the front desk and was told they never received the bag ticket . Went down to the front desk and asked where our bags were . Went to the bag room where our bags were with the ticket sitting on the shelf . Housekeeping knocked on the door twice even though the dnd sign was on the door . The light switches were a bit confusing . The room was nice on the 4th floor . We were in and out town so not much interaction with the hotel itself . Shower was nice and hot . Acceptable accommodations but nothing spectacular. Probably wouldn’t stay there again but it was ok
Stayed 5 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donna,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent also the staff was very accommodating
Stayed 4 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Veronica,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

8/10 Good

Rui Cheng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Walkable distance to train stations. Spacious room.
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Rui Cheng,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Lucy

Stayed 1 night in Apr 2024
Response from AG on 29 Apr 2024
Dear Lucy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Tamara, Western Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me.
Stayed 2 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Tamara,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

hemang

Liked: Cleanliness, staff & service
Great
Stayed 5 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Hemang,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

4/10 Poor

Charlotte

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were moved room 3 times, it wasn’t clean as stuff was still left from the previous guests even though we had been told the cleaners had just been in. We were there for four days and no one came up to clean or change our bedding once. We had dried blood staines on the bedding. The mini fridge wasn’t working, we were given a room for wheelchair access with the worst shower and we had to use the changing room showers downstairs in the pool area. The only good part about our stay was the bar area and the bartenders
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Charlotte,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at LLT_operations@leonardohotels.com.Sincerely,Mia HarrisGuest Relations

8/10 Good

Niall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Niall,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Rafael, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Rafael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property service convening in the right area close to all the sites. Easy to get to trains, but parking is none!! But I’ll will stay there my next time there always
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anthony,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Sana-a faye

Stayed 10 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Sana,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location . Bedrooms clean and roomy
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anne,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

2/10 Terrible

Jade

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Found dirty underwear under my pillow
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Jade,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at LLT_operations@leonardohotels.comSincerely,Mia HarrisGuest Relations

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean with a modern and fresh decor. Had a great bar and restaurant. The facilities for relaxation such as the pool and spa were excellent. The room was spacious and luxurious.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Lawrence, Post Falls

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and the staff was very friendly and helpful. The morning breakfast service was excellent and the chief who made the omelette in the morning was excellent. The room was very spacious and very clean and comfortable. This was the nicest hotel I’ve ever stayed in while in London. I would definitely recommend staying there again when I’m back in London.
Stayed 14 nights in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Lawrence,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Guerdy

Stayed 3 nights in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Guerdy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh fruit and bottle of wine were a nice touch.
Stayed 6 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Chad,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Egor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience, loved it!! Splendid service
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Egor,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very spacious and clean bedroom and bathroom.
Stayed 2 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Katie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Stanislav

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property numerous times and always love to return. I love the amazing swimming pool and the cozy ambient. Also a great location - short walk to the Tower of London and to the St Paul's Cathedral and great transport links.
Stayed 4 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Stanislav,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Anna,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful welcome with sparkling wine, and lovely facilities. The staff was friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Melody,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Joanna M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Mia Harris on 30 Apr 2024
Dear Joanna,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Donay

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was really nice. The room was a good size with good amenities. Bed was comfy. The lifts are INSANELY annoying :’) Have had tube rides warmer than the hot tub.
Stayed 1 night in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donnay,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Amy

Stayed 6 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Amy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Really lovely hotel with nice pool and spa in central location
Stayed 1 night in Apr 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, amenities
Overall a decent stay. The kettle and coffee machine both leaked. Both days the soap dispenser in the shower wasnt filled and I was surprised there wasn't conditioner available. Long waits for the elevators at times. I'm not sure the hotel was worth what we paid for it.
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Sarah,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

8/10 Good

amschel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 4* hotel, some rooms have poor views, and when i say poor i mean the hotel brick wall.
Stayed 1 night in Mar 2024
Response from Alex on 6 Apr 2024
Dear Amschel,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin

10/10 Excellent

Archie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Archie,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

8/10 Good

Talia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Talia,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception AdminTowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Kane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room swimming pool
Stayed 4 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Shower should be maintained better
Stayed 2 nights in Mar 2024
Response from Alex on 3 Apr 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,AlexandraReception Admintowerbridge_guestrelations@leonardohotels.co.uk

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was much better than the last. I was upgraded and on the evening my bed was turned over with a biscuit left. It was quiet and overall it was a enjoyable stay. Would recommend
Stayed 1 night in Mar 2024
Response from Arun on 31 Mar 2024
Dear Janette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri,Guest Relationstower_guestrelations@leonardohotels.com

6/10 Okay

FABIAN

Travelled with family
Liked: Property conditions & facilities
I would have rated this hotel much more favorably had the lifts (elevators) and in-room TV viewing options had not been so terrible. At times the wait time for the lift could easily be 10 minutes. Simply did not work properly. TV reception horrible as well (unacceptable anywhere with today’s high end tech availability).
Stayed 5 nights in Mar 2024
Response from Alex on 6 Apr 2024
Dear Fabian,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at _EMAIL.Towerbridge_guestrelations@leonardohotels.co.ukSincerely,AlexandraReception Admin