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Rating 10 - Excellent. 1224 out of 2211 reviews" "
Excellent service throughout the whole process. Huge bathroom. Convenient location. Easy and fast check in and out process. Recommended if you are interested in staying in the East end of central London.
I very much enjoyed the night there. There's a nice pool and spa area with jacuzzi and saunas as well as food areas both in the hotel and nearby (there's a wetherspoons next door). I would happily consider this hotel again.
Andrew
Stayed 1 night in Mar 2024
10/10 Excellent
Kenneth
Travelled with family
20 May 2024
Liked: Cleanliness, staff & service, amenities
Well placed for a lot of the City sites and value for money within the London area
Room was really great, clean and large for the price. The reception staff were very helpful and let me checkin early as the room was prepared. I would recommend this for families (I travelled with a small child).
The hotel was clean and safe.
The front desk attendant did not consider our VIP membership with Expedia. Front desk attendants gave us conflicting information. The spa booking desk was very unorganized and unprofessional. We spend over $400 at the spa for them to book our brunch at the wrong time and not provide any information essential for the treatments. The front desk at the spa also lost our room key.
Best hotel weve stayed at in years! All quality incl svc, rooms, cleanliness, amenities, etc. breakfast was top notch! Cant recommend enough!!! There were four of us in a double queen room.
Excellent location to sightsee around London. Beautiful modern hotel with excellent rooms and facilities. 5 mins walk to nearest tube station making London very accessible. Would highly recommend.
Liked our room. We did upgrade to king executive.
Staff at checkin and checkout were great.
Pool staff and monitoring of the limited pool lounges needs to be improved.
Loved everything about the property, I would definitely lodge again in the future. I highly recommend if you’re looking for a modern, convenient place to stay.
I have never felt so spoiled while on holiday. Fruit and chocolate tray to my room. Turn down my covers and leave a bedtime cookie. Concierge was so helpful.
Jill
Stayed 5 nights in May 2024
Response from Mia Harris on 9 May 2024
Dear Jill,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
This hotel was just what we needed, a great location, reasonably priced and clean
Kristina
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Kristina,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Dear Pav,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
A friendly welcome to a clean fresh modern hotel.
Room and facilities were top class.
Comfy bed, powerful shower and everything you could need provided.
Have used Leonardo royal previously and will use again
Neil
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Neil,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Pleasant stay at this hotel, arrived early, had lunch in the bar, very attentive staff but not overpowering. Rooms were very clean and staff on desk helpful.
Jeannette
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Jeannette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Dear Hoang,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
We had a lovely visit to London. We appreciated the friendly Leonardo Royal staff who were courteous and always willing to assist. The breakfast each morning was fresh, plentiful and offered a variety of hot and cold options. Our room was spacious and well appointed. We appreciated our welcome gift! The Leo restaurant offered delicious meals and drinks. We will definitely plan to be back to the Leo Royal when we visit London again
John
Stayed 6 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear John,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Dear Jose,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Dear Michael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Great place to stay for visiting the Tower of London.
Patrick
Stayed 3 nights in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Patrick,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
Dear Thaddee,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations
The location of the property was good, walking distance from Tower of London and restaurants. However the room service was non existent and one of the two elevators was not working and we had to wait several minutes just to get up and down.
Dinesh
Stayed 8 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri
6/10 Okay
Donna S, Cambria Heights
Travelled with family
26 Apr 2024
Disliked: Staff & service
We weren’t greeted with even a hello from the staff at the front door . Arrived before check in and was told to give our bags to concierge . Waited in the room but the bags never arrived. Called the front desk and was told they never received the bag ticket . Went down to the front desk and asked where our bags were . Went to the bag room where our bags were with the ticket sitting on the shelf . Housekeeping knocked on the door twice even though the dnd sign was on the door . The light switches were a bit confusing . The room was nice on the 4th floor . We were in and out town so not much interaction with the hotel itself . Shower was nice and hot . Acceptable accommodations but nothing spectacular. Probably wouldn’t stay there again but it was ok
Donna S
Stayed 5 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donna,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Mia HarrisGuest Relations
The property was excellent also the staff was very accommodating
Veronica
Stayed 4 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Veronica,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri
Walkable distance to train stations. Spacious room.
Rui Cheng
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Rui Cheng,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri
10/10 Excellent
Lucy
24 Apr 2024
Lucy
Stayed 1 night in Apr 2024
Response from AG on 29 Apr 2024
Dear Lucy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri
Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me.
Tamara
Stayed 2 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Tamara,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri