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Reviews of InterContinental London - The O2, an IHG Hotel

4 out of 5
InterContinental London - The O2, an IHG Hotel
Waterview Drive, Greenwich Peninsula, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 160 out of 1003 reviews" "
Rating 6 - Okay. 79 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 48 out of 1003 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent - facilities are superb and all staff members were polite, efficient and very helpful.
Stayed 1 night in May 2024
Response from Chriselle on 22 May 2024
Good Morning Richard,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and thank you for the appreciation towards our staff. We hope to welcome you back soon.Kind RegardsChriselleReservations Team

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcoming service, fantastic suite with a view of the O2. A very useful corridor directly into the O2 venue. Good dining options and facilities.
Stayed 1 night in May 2024
Response from Chriselle on 21 May 2024
Good Morning Julia,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience.We hope to welcome you back soon.Kind RegardsChriselle Reservations Team.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful but did not acknowledge any Expedia VIP benefits also didn’t really explain about using the facilities eg the pool.
Stayed 1 night in May 2024
Response from Chriselle on 21 May 2024
Good Morning Emily,Thank you for choosing to stay at The InterContinental London – The O2Thank you for taking the time to provide us with valuable feedback, we will certainly pass this onto our team so that they avoid this happening in the near future. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

4/10 Poor

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the breakfast choice caters for everyone. Very convenient for the O2. We were unlucky that we arrived at the same time as a lot of candidates for a big conference so the reception area was very crowded. Also, our room was not ready when we arrived at 3pm
Stayed 1 night in May 2024
Response from Chriselle on 22 May 2024
Good Morning Nicola,Thank you for choosing to stay at The InterContinental London – The O2 and taking the time to provide us with the valuable feedback. We apologise that your room wasn't ready at the time of your arrival, however I do hope you enjoyed the rest of your stay. Kind RegardsChriselleReservations Team

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, really clean, every member of staff was incredibly friendly. Unbelievably convenient for the O2. Great to arrive on a boat up the Thames too! Only slight downside was checking in. Granted I was extremely tired and a bit grumpy having walked around London all day but I found the receptionist asking too many questions re "signing up" for something and asking if I wanted to book for breakfast at £32 a head ! Definitely staying there again for any event at the O2 though.
Stayed 1 night in May 2024
Response from Chriselle on 16 May 2024
Good Morning Graeme,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and the location was an added advantage towards your stay. Thank you for the appreciation towards our staff. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Christopher, Colchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, breakfast is definitely worth the extra.
Stayed 1 night in May 2024
Response from Chriselle on 13 May 2024
Good Morning Christopher,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience.We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Jules

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location for the O2, even have their own walkway to it. Rooms were excellent as were the staff.
Stayed 1 night in May 2024
Response from Chriselle on 16 May 2024
Good Morning JulesThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and glad to know that the location was an added advantage towards your stay. Thank you for the appreciation towards our staff members. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very, very nice hotel - perfect for the O2 as there's a walk through direct from inside the hotel to into it. Fab room, fab hotel, fab staff- can't fault in any way.
Stayed 1 night in May 2024
Response from Chriselle on 13 May 2024
Good Morning Paul,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and the location was an added advantage towards your stay. Thank you for the appreciation towards our staff. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Monchima, Ballston Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice room and got free upgrade.
Stayed 1 night in May 2024
Response from Chriselle on 17 May 2024
Good Morning Monchima,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and the location was an added advantage towards your stay. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness
Friendly staff efficient service attractive rooms delicious well presented good
Stayed 1 night in May 2024
Response from Chriselle on 13 May 2024
Good Morning Maureen,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and thank you for the appreciation towards our staff. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel and soooo handy for the O2 Arena; just cross the road. Staff very helpful and the accessible room was perfect for our overnight stay
Stayed 1 night in May 2024
Response from Chriselle on 7 May 2024
Good Morning Matt,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. Thank you for the appreciation towards our staff and we are glad that the location was an added advantage towards your stay. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

haiza

Liked: Cleanliness, staff & service, property conditions & facilities
It is so close to the O2 arena with lots of shopping and dining options and of course convenient to attend a show
Stayed 1 night in Apr 2024
Response from Chriselle on 7 May 2024
Good Morning Haiza,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience and glad that the location was an added advantage towards your stay. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

2/10 Terrible

Westley

Stayed 2 nights in Apr 2024

8/10 Good

Andrew

Travelled with partner
Great staff
Stayed 1 night in Apr 2024
Response from Chriselle on 7 May 2024
Good Morning Andrew,Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. Thank you for the appreciation towards our staff.We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel , spacious and well equipped rooms, comfortable beds, quiet and easy access to cuisine.
Stayed 1 night in Apr 2024
Response from Chriselle on 7 May 2024
Good Morning Jonathan, Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsChriselleReservations Team.

10/10 Excellent

SEAN, Farnborough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable but extremely hot. Regardless of turning the temperature down, it made no difference. Very disappointing considering the price paid. Breakfast was chaos and again not what was expected. Dissapointed
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Fresh milk in the fridge would be nice, but that’s not much to quibble about!
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon SusanThank you for choosing to stay at The InterContinental London – The O2Thank you for taking the time to provide us with valuable feedback, we will certainly pass this onto our team.We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Fun location if you like discount shopping!
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon MaryThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. Initially we booked it because the location is Ideal for going to an event at The O2 and be able to be back in the safety of the hotel within about five minutes of the event finishing. Via a tunnel that links the two is super easy. However, the hotel also has a gym swimming pool and sauna and steam room so it’s really nice the next day to be able to chill out. There is also a shopping centre, plenty of restaurants. . However, the hotel also has a gym swimming pool and sauna and steam room so it’s really nice the next day to be able to chill out. There is also a shopping centre plenty of restaurants. We are Expedia Frequent Travellers so we were also given a free glass of wine and a room upgrade to a king size room overlooking the Thames with a stunning view. Also booked this year ahead, so the price wasn’t too high.
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon AdamThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience.We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

Amanda

Travelled with partner
Liked: Amenities
An amazing stay from start to finish. Offered an upgrade to a room with a view when first got there. Plenty of space in the room with all the facilities you would need. Staff very polite and nothing is too much trouble. Would definitely recommend and stay there again. One down side, no price list for minibar.
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon AmandaThank you for choosing to stay at The InterContinental London – The O2Thank you for taking the time to provide us with valuable feedback, we will certainly pass this onto our team.We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff were very helpful and food was delicious x
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon TomThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

8/10 Good

Emile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No mention of building works going on at the property. Drilling, scaffolding and workmen outside the windows.
Stayed 4 nights in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon EmileThank you for choosing to stay at The InterContinental London – The O2Thank you for taking the time to provide us with valuable feedback, we will certainly pass this onto our team.We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Ihuoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastically licated hotel for the O2 and central London visits. Thd rooms are quiet, large and comfortable. What really stands out is the standard of care from the staff, truly excellent customer service.
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon SeanThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing always very helpful and friendly. Hotel has great facilities and even own entrance to the o2 which saves walking right round outside. Lovly breakfast and the whole hotel gives you a feeling of luxury
Stayed 1 night in Apr 2024
Response from Michelle on 2 May 2024
Good Afternoon MatthewThank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel iv stayed in! If you are attending an event at the O2 this is definitely the place to stay
Stayed 1 night in Mar 2024
Response from Michelle on 2 May 2024
Good Afternoon Rob Thank you for choosing to stay at The InterContinental London – The O2We are delighted that you had such a fantastic experience. We hope to welcome you back soon.Kind RegardsMichelle Reservations Team.

4/10 Poor

Nanaki

Disliked: Staff & service
I liked how close it was to the underground and the shopping place. I didn’t like how dirty the cups were in the breakfast area. The check in was clueless by the staff and don’t have good customer service on the reception. The food beverage provided good service nibbles with our drinks made our evening lovely. Also George and Raman on reception have been helpful. Other than overall service of the hotel is not up to standard. I wouldn’t be staying again, theres more better hotels and service to spend my money on.
Stayed 1 night in Mar 2024

10/10 Excellent

Belinda Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Outside the hotel was bland and uninspiring
Stayed 1 night in Mar 2024

10/10 Excellent

Sian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent 1 night stay at the hotel for a concert at the 02. Also ate at Kinaara and had drinks at the 18th Floor sky bar My friend used the pool and hot tub too and enjoyed them.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at IC Hotel at the O2 in London was exceptional! The rooms were impeccably clean and spacious, providing a comfortable retreat. The receptionist greeted me warmly, adding a personal touch to my experience. Breakfast was a highlight, with delicious offerings served with extra care and attention. Overall, a truly delightful stay that exceeded my expectations
Stayed 4 nights in Mar 2024

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Most polite staff I have ever meet
Stayed 3 nights in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access to the venue and friendly staff
Stayed 3 nights in Mar 2024

10/10 Excellent

Rosaline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Charlie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the O2
Stayed 1 night in Feb 2024

10/10 Excellent

maroua

Stayed 1 night in Feb 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel a bit pricey but well worth it
This was our room with an amazing view which Talat one of the guys who was on the reception there was kind enough to upgrade our room a very pleasant and helpful gentleman nice hotel right next door to the London 02 arena
Stayed 3 nights in Feb 2024

8/10 Good

Victoria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were excellent, very friendly and extremely helpful. The only thing that let the hotel down was the toilet seat in our room had not been cleaned from the previous guests and there was big red sequin pieces all over the carpet in the room and in the hallway, and a small gripe in that the toilet roll was cheap and thin, and the towels were hard and crisp when really they should be soft. It was a small let down on what I would say was a really nice place to stay. Fully recommend the breakfast it was so good, and the chef and staff were really friendly and very professional.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the ‘splurge’!
Lovely concert stopover - lounge access made a great package. Only niggle was the spa staff not being quite as welcoming as the rest of the staff we encountered. Room was excellent and bathroom had every amenity you could think of and hotels.com member extra was fab too!
Stayed 1 night in Feb 2024

10/10 Excellent

Samara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne, Burford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly and helpful staff, fabulous room with great view. Ideal location as only a 5 minute walk to the O2, and mainly under cover so didn’t need to take a jacket. Comfy bed, and quiet so I slept well. Breakfast was delicious and loads to choose from. Would definitely recommend and would love to come back one day
Stayed 1 night in Feb 2024

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Direct access to the O2 arena. Wonderful staff, nice food, spotlessly clean
Stayed 1 night in Jan 2024

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Thames river view from our room
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay,everyone was welcoming and we had a wonderful room with a wonderful view.Couldn’t fault it.Thank you very much
Stayed 1 night in Jan 2024