Apartment 14 - Two Bedroom with Roof Terrace | Terrace/patio
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Reviews of Fitzrovia by CAPITAL

5 out of 5
Fitzrovia by CAPITAL
102 Great Titchfield Street, London, England

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 4 out of 43 reviews" "
Rating 2 - Terrible. 8 out of 43 reviews" "

7.8/10

Cleanliness

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sheila, Woodland Hills

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This experience was probably the worst of all my travel experience. I woke up with a ton of bedbug bites. On my left hand alone between my palm and top of my hand I had 15 bites and my left hand 13 bites. Throughout my whole body I had well over a hundred bites. I looked horrible because they were red, swollen and by the third day they were ozzing liquid. I contacted the management to request a different unit, and they just informed me they were fully booked and I should contact the agency that I booked with. NO Apologies or actions to help with the situation. I did reach out to Expedia to let them know what's going on, and when they contacted the management and they flatly refused to help or give a refund. On the third day I woke up and found 3 huge bedbugs in my bed along with blood stains. Turns out I had squashed some of the bedbugs while sleeping, and since they were bloated with my blood they popped. I also found many more live ones on the couch. To be honest I did read 1 review mentioning bedbugs, but I thought it was a 1 off case and they probably took care of it. This was months before my experience. Later I found more reviews mentioning bedbugs not only on Expedia but other sites with photos. I have photos but Expedia doesn't have an area I can load them. 2 weeks later I'm still itching, and I can't even take photos on my vacation because some of the bites are on my face and it's swollen and looks awful. This has ruined my trip. DO NOT BOOK HERE.
Stayed 7 nights in Apr 2024

10/10 Excellent

ahmed

Travelled with family
Liked: Amenities, property conditions & facilities
I stayed in 2 bedroom flat number 4, it is very neat and renovated. The second bedroom is a bit small and has a single size bed which makes the apartment suitable for 3 persons only, not 4. The location is amazing, walking distance from everything; I would definitely stay here again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sonia

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Wafaa, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The flat is average decorated but clean and tidy I liked the location and that it fits the purpose of my visit near all amenities I need
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for SOHO shops and food. Accommodations were spacious and the response time was great.
Stayed 4 nights in Mar 2024

8/10 Good

Hing Kau

Liked: Cleanliness, property conditions & facilities
The apartment was nicely designed with a separate bedroom. The living room was nice and bright. We like the decor if the apartment which gave us the feeling of living in a home instead of a hotel. Its a very unique building, especially the elevator in which you can see the stairs outside when itsl is going up..
Stayed 3 nights in Mar 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Fab location but the repair of the property was awful. Plaster missing, skirting boards hanging off. We were staying there as my son was having surgery at the Portland, and I felt that that level of disrepair presented a real negative for us. We had to put objects in front of the disrepair so he didn’t catch his toes/feet on them. Reported the disrepair whilst we were there so hopefully it will be sorted before the next visitors.
Stayed 2 nights in Mar 2024

4/10 Poor

Dale

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Lovely little 2 bed flat
Amazing location - fantastic part of London. Really easy access to building and flat and everything was decent quality and well specced. Lovely roof terrace and comfy beds! 10/10
Stayed 2 nights in Feb 2024

10/10 Excellent

Derin

Travelled with group
Liked: Cleanliness, room comfort
An excellent alternative in Central London
A very clean and comfortable apartment in a wonderful location at reasonable price. Satisfied with the experience. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

heather

Travelled with group
Liked: Cleanliness, room comfort
Great apartment for London
Great apartment, booked no 9 but was given 15 which had a roof terrace & 2 bedrolms so really pleased. Great location near Oxford St, plenty of places nearby to eat & drjnk. Everything in thr aprtment was too quality, id definitely recommend this place to anyone!
Stayed 3 nights in Jan 2024

2/10 Terrible

sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bed bugs. Video evidence and I plan to ensure this doesn’t happen to anyone else. I have big bites all over my body. I am disgusted I thought I was allergic to something but found out by fluke I was being bitten by bugs on the chair and possibly bed too. The dear cleaner cleans well so not her fault, the place looks clean but their furniture needs fumigation. This is a pending problem, I am waiting to see what they do before I proceed further. I have spent the last 9 days almost ripping my skin off scratching and wondering what I may have eaten or touched until I saw the insects. Yuck. I am so sorry for the people checking in today. I know they won’t close off the apartment because the have guests booked already. I should have checked out the first night when I got there and wasn’t immediately ok with the place. The pictures do it too much justice. The rooms are really small but all else is fine. Just fumigate. I await their resolution because I know I didn’t pay to have my skin injured down to my feet! Only my face and midriff got spared. Location is great if you want to be next to shopping, dining and smack in the middle of everything. Body is crawling and itching still. Gosh.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to city centre and close to several tube stations (Great Portland Street and Goodge Street are closest). Very well appointed apartment, excellent bath/shower, great kitchen. Rooms are a good size with a balcony as a bonus. Drawbacks are the noise, from outside and from other apartments (bring ear plugs for sleeping, and maybe a spare tea towel if you are staying more than a few days.) I would definitely stay here again.
Stayed 5 nights in Jan 2024

2/10 Terrible

Emecia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Kevin

Stayed 3 nights in Dec 2023

6/10 Okay

George, Toronto

Business traveller
Liked: Amenities
Property was on a great location.
Stayed 5 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marie

Liked: Property conditions & facilities
They transferred us to another property in Fulham because there was an issue with this apartment . Arriving at the other apartment they forgot to put the key in the lock for our check in so we had to wait an extra 30min. We made sure we needed a lift because i was travelling with my parents. The other apartment had no lift and they never asked for assistance to help us transport our baggages. There was no wifi, i contacted the owner and he didn’t respond to it. But he responded fast when we allert him for the missing key. The area was more quiet which i think we would of preferred the soho one. The appartment they give us is bigger and nicer which was very nice of them. And clean too. Besides that everything else was perfect Thank you.
Stayed 3 nights in Nov 2023

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Apartment was compact but perfect for my family. Close to main shopping area. Safe area. Only thing that was an issue was that the shower leaked under the door but it was manageable.
Stayed 1 night in Sep 2023

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, room comfort
Would definitely recommend
Loved this apartment! Clean and comfortable, the apartment was a great size. Really central and a great location. Check in was easy, the email with access codes etc was sent by Hotels.com the day before and made checking in seamless and fuss free. Stayed in apartment 3 and would definitely stay again. My only disappointment is that I travel for work and don’t always stay for more than 1 evening, however it’s understandable that there is a minimum stay.
Stayed 2 nights in Sep 2023

4/10 Poor

Philip

Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
No email with details of location, access code or code for key box. Did not answer phone despite many attempts. Only way to get access was via Expedia online web help so had to keep line open for about 30mins disrupting travel plans. No details on how to access Wi-fi - eventually found router in halll cupboard with password. Flat itself was great.
Stayed 1 night in Oct 2022

10/10 Excellent

HONG

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2021

2/10 Terrible

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was advertised as having a lift and as I am disabled this is essential. We arrived at the property and the lift was broken - with no sign. Spoke to the company who put a sign up the following day but did not move us to a lower floor room, so we had to leave 2 days early. The apartment are refusing to refund us our money even though I have been mis sold and discriminated against. Expedia have not helped either. Absolutely awful way to treat less able bodied people.
Stayed 4 nights in Aug 2021
Response from Reservations on 28 Aug 2021
Dear Karen, Thank you for your feedback. The notification that the lift is currently down was added to Expedia several weeks ago. This information would have been available on Expedia prior to your booking. If this is not clear to guests then I'm afraid that the liability sits with Expedia. Lifts due have faults and issues which mean that they do break. Unfortunately the issue with the lift isn't a quick fix. We were fully booked and we were unable to offer you a relocation. Please discuss this further with Expedia, as we added the relevant information to make guests aware of the situation. Kind regards, CR Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
A nice property but in need of some maintenance. On arrival we had no hot water due to a lack of pressure in the boiler. We got in touch with the managers and they quickly gave us instructions on how to fix the issue, which was then fine for the rest of our stay. There were some concerns with drainage outside in the patio area with a bit of a pool being created whenever it rained (and what looked like water bubbling up from below through drains). The lift did not work at all during our stay which meant we needed to drag our pram up and down a flight of stairs each day, which was a little back breaking. Fittings all in general high spec and a good amount of space for our family of 5 (two adults, three kids). Great location, just a short walk to Oxford Street. Quiet at night, felt like a very safe area.
Stayed 7 nights in Jul 2021

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Apartment 3 very convenient it’s in the ground floor. Property is clean everything works. Beds are a bit of a let down, but overall it’s a good property.
Stayed 5 nights in Apr 2021

10/10 Excellent

Tyron

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2020

8/10 Good

Simone

Stayed 5 nights in Apr 2024

2/10 Terrible

Lars

Travelled with family
Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

stefano

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
poco prima del check-in siamo stati informati che l'appartamento prescelto presentava un problema che richiedeva della manutenzione, ma la stessa agenzia si è prodigata a trovarci una soluzione sempre nelle vicinanze, che di fatto è stata un upgrade gratuito. seri ed affidabili. bravi
Stayed 4 nights in Feb 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness
God beliggenhed
Rigtig god beliggenhed. Der var problemer med afløb, der lugtede når man gik i bad - og der var fugtskader i badeværelse.
Stayed 2 nights in Jan 2024

2/10 Terrible

Lurdes

Disliked: Cleanliness, property conditions & facilities
Un desastre
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Donijeta

Stayed 4 nights in Dec 2023

2/10 Terrible

Benjamin

Liked: Room comfort
Disliked: Cleanliness
Appartement de charme mais désagréable surprise
Nous avons été sous le charme de cet appartement bien agencé avec vue sur la rue. Quartier très mignon et et bien situé pour accéder à pas mal de lieux à pieds, et surtout, au calme. Le gros point négatif, après deux nuits, nous avons été attaqués par des puces de lit et sommes repartis couverts de boutons! J’aurai aimé recommander ce logement mais là, c’est inadmissible
Stayed 2 nights in Sep 2023

10/10 Excellent

Fatimatou

Travelled with family
Liked: Amenities, property conditions & facilities
Ich Ware sehr zufrieden
Stayed 7 nights in Aug 2021