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Reviews of Hotel Saint

4 out of 5
Hotel Saint
9 Aldgate High Street, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 274 out of 448 reviews" "
Rating 8 - Good. 110 out of 448 reviews" "
Rating 6 - Okay. 41 out of 448 reviews" "
Rating 4 - Poor. 13 out of 448 reviews" "
Rating 2 - Terrible. 10 out of 448 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
My reservation was lost which made check in a bit difficult. But the front desk was really helpful and they were able to fix the issue as well as offering me their most sincere apologies.
Stayed 2 nights in Apr 2024
Response from Alexandra Giurgiu on 25 Apr 2024
Dear Tatiana,Thank you for sharing your feedback with us. We sincerely apologise for the inconvenience you experienced during check-in. We're glad to hear that our front desk team was able to assist you and provide the necessary support to resolve the issue. Your satisfaction is our priority, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Warm regards,Alexandra

8/10 Good

Gene, Bronx

Travelled with family
Liked: Cleanliness, staff & service
15mins walk to Tower Hill and/or Spitalfields. Next to Aldgate station of Circle line. There were drilling and hammering April 2024 which did not help our naps so we just went out
Stayed 6 nights in Apr 2024
Response from Alexandra Giurgiu on 22 Apr 2024
Dear Gene,Thank you for your review! We appreciate your feedback regarding the convenient location near Tower Hill and Spitalfields, as well as the proximity to Aldgate station. We apologise for any inconvenience caused by the construction noise during your stay. Your comfort is important to us, and we'll address this issue to ensure a more peaceful experience in the future.Warm regards,Alexandra

10/10 Excellent

Suruneet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights, and had an amazing stay. Staff was very friendly, helped us check in earlier and let us leave our bags on check out day. The rooftop bar has a good view of tower bridge and good drinks. Definitely recommend
Stayed 2 nights in Apr 2024
Response from Alexandra Giurgiu on 20 Apr 2024
Dear Suruneet,Thank you so much for your wonderful review and perfect score! We're thrilled to hear that you had an amazing two-night stay with us and that our staff could make your experience even better by assisting with an early check-in and accommodating your luggage on checkout day. It's fantastic to know that you enjoyed the stunning view of Tower Bridge from our rooftop bar and the delicious drinks. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay!Warm regards,Alexandra

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location. Very clean and comfortable bed. Highly recommend. Be sure to check out rooftop bar.
Stayed 1 night in Apr 2024
Response from Alexandra Giurgiu on 20 Apr 2024
Dear Tyler,Thank you for your glowing review and perfect score! We're delighted to hear that you found our location excellent and enjoyed the cleanliness and comfort of our beds. We're thrilled to have earned your recommendation, and we hope you had a fantastic time at our rooftop bar. We look forward to welcoming you back for another wonderful experience soon!Warm regards,Alexandra

6/10 Okay

Katarina

Business traveller
Liked: Cleanliness, staff & service
construction site near by so very noisy during the day, impossible to work. Also A/C very old making noise all night and was told by hotel staff that there is nothing they can do. Also booked this hotel due to roof bar but was not alloyed to go there as there was private party and hotel did not inform about this, disappointed.
Stayed 1 night in Apr 2024
Response from Alexandra Giurgiu on 18 Apr 2024
Dear Katarina,Thank you for sharing your feedback with us. We sincerely apologise for the inconveniences you encountered during your recent stay. Your comments regarding the noise from the nearby construction site, the issues with the A/C, and the miscommunication about the roof bar have been duly noted. We deeply regret that we fell short of meeting your expectations on this occasion. As per our previous discussion, we look forward to the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards,

10/10 Excellent

C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but I had issues with wifi
Stayed 1 night in Apr 2024
Response from Alexandra Giurgiu on 18 Apr 2024
Dear C,Thank you for your positive feedback, despite the Wi-Fi issues you encountered. We apologise for any inconvenience this may have caused during your stay. Please note that we've looked into the matter promptly to ensure a smoother experience for you and our future guests.We appreciate your understanding and hope to welcome you back soon for an even better stay.Warm regards,

10/10 Excellent

Gayane

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Alexandra Giurgiu on 18 Apr 2024
Dear Gayane,Thank you for rating us 5 out of 5! We appreciate your support and hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry service has room for improvement
Stayed 3 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Oscar,Thank you for your feedback. We appreciate your comment regarding our laundry service and will take it into consideration as we strive to improve our offerings. If you have any further suggestions please feel free to share them with us. We value your input and hope to exceed your expectations on your next visit.Best regards,

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly gracious and accommodating. The room was well appointed and large for London standards. The staff left me a welcome gift in my room and later in my stay left another gift to assure me that they really valued my patronage. Everything was wonderful and I will definitely be back.
Stayed 5 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Laurie,Thank you for your glowing review! We're delighted to hear that you had such a wonderful experience with us. It was our pleasure to accommodate you, and we're thrilled that you appreciated the welcome gifts. We look forward to welcoming you back for another memorable stay in the future!Best regards,

6/10 Okay

Samar

Travelled with family
No hot water.
Stayed 3 nights in Apr 2024
Response from Alexandra Giurgiu on 20 Apr 2024
Dear Samar,Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced with the hot water during your stay. Our records indicate that you reported the water not being hot enough, and our maintenance team promptly adjusted the temperature higher upon your request in your bathroom. We're disappointed to see your review but appreciate your input, which helps us improve our services. Please don't hesitate to reach out if there's anything else we can do to enhance your future visits.Warm regards,Alexandra

10/10 Excellent

Thanarat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really closed to underground train. Easy to navigate around.
Stayed 8 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Thanarat,Thank you for your positive feedback! We're delighted to hear that you found our hotel's proximity to the underground train convenient for your travels. We hope to welcome you back for another great stay in the future!Best regards,

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Lucy,Thank you for taking the time to rate your experience with us! We truly appreciate your perfect score and are thrilled that you had a pleasant stay. If you ever have any feedback or suggestions for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Lovely stay and the staff we’re super friendly. The room was also good equipped and very clean.
Stayed 2 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Elizabeth,Thank you for your kind words! We're delighted to hear that you had a lovely stay with us and that our staff made your experience memorable. We're glad you enjoyed the cleanliness and amenities of your room. We look forward to welcoming you back for another wonderful stay in the future!Best regards,

10/10 Excellent

Dauda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place Close to train station. Walkable to certain tourist attractions
Stayed 6 nights in Apr 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Dauda,Thank you for your positive feedback! We're glad to hear that you found our hotel to be conveniently located near the train station and within walking distance of tourist attractions. We appreciate your rating and hope to welcome you back for another pleasant stay soon.Best regards,

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was perfect for two nights in London! Was right next to transportation and walking distance to many top sights!
Stayed 2 nights in Apr 2024
Response from Alexandra Giurgiu on 13 Apr 2024
Dear Jillian,Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us and that our location was convenient for exploring London's top sights. We hope you had a fantastic time, and we look forward to welcoming you back for another great experience in the future! Best wishes, Alexandra

10/10 Excellent

Saul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great! Right next to underground station. Clean rooms, great customer service. Woukd definitely rebook.
Stayed 3 nights in Apr 2024
Response from Alexandra Giurgiu on 12 Apr 2024
Dear Saul,Thank you for your positive feedback! We're delighted to hear that you had a great stay and appreciated our convenient location, clean rooms, and excellent customer service.We look forward to welcoming you back for another enjoyable stay.Best regards,

8/10 Good

HELENE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel Friendly staff Only complaint with no restaurant available We were looking forward to a drink in the roof top bar only to find it inaccessible to guests because of a private party : reception promised access to views etc next day on check out - then we find out bar doesn't open until 4pm very sad 😢 it slight marred our stay .
Stayed 1 night in Mar 2024
Response from Alexandra Giurgiu on 3 Apr 2024
Dear Helene,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel and staff to be friendly.We apologise for the inconvenience regarding the restaurant and rooftop bar availability during your stay. Your comments have been noted, and we will address these issues to ensure a more enjoyable experience for our guests in the future.We appreciate your understanding and hope to welcome you back soon for a more seamless experience.Best regards,

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Saint is perfectly nestled in the heart of Aldgate. The tube is right next door and there’s a ton of delicious restaurants, cafes, and outdoor markets all within walking distance. Area felt very safe and clean. Will definitely be back!!
Stayed 4 nights in Mar 2024
Response from Alexandra Giurgiu on 1 Apr 2024
Dear Brianna,Thank you for your glowing feedback! We're thrilled to hear that you had such a wonderful experience at Hotel Saint and enjoyed our prime location in the heart of Aldgate. It's fantastic to know that you found the area safe and clean, and that you appreciated the nearby restaurants, cafes, and outdoor markets. We can't wait to welcome you back for another enjoyable stay!Warm regards,

8/10 Good

Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base hotel, clean, had a good view. Rooms small but comfortable
Stayed 2 nights in Mar 2024
Response from Alexandra Giurgiu on 1 Apr 2024
Dear Dee,Thank you for sharing your feedback with us! We're glad to hear that you found our hotel to be a good base, clean, and with a good view. We appreciate your comments about the room size and comfort, and we'll certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back for another pleasant stay soon!Best regards,

10/10 Excellent

Cayla, West Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very clean hotel. The staff was welcoming and helpful. The rooftop bar has some of the best views of the city. I will definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Alexandra Giurgiu on 28 Mar 2024
Dear Cayla,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location, cleanliness, and the service provided by our staff. We're glad you loved the views from our rooftop bar!We look forward to welcoming you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Jose

Stayed 3 nights in Mar 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Jose,Thank you for your wonderful feedback! We're thrilled to hear that you had a pleasant experience with us and that everything met your expectations. We look forward to welcoming you back for another perfect stay in the future!Best regards,

8/10 Good

nicole, Pittsburgh

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Alexandra Giurgiu on 17 Apr 2024
Dear Nicole,Thank you for your rating. We appreciate your feedback and would love to learn more about your experience to ensure we continue to improve. If you have any suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Alexandra Giurgiu on 12 Apr 2024
Dear Irina,Thank you for your excellent rating! We're thrilled to hear that you had such a great experience with us.We look forward to welcoming you back soon.Best regards,

8/10 Good

Michael, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place stayed before Room need some paint on scratches
Stayed 5 nights in Mar 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Michael,Thank you for your feedback and for choosing to stay with us again. We apologise for any inconvenience caused by the scratches in your room. We'll address this, to ensure a more enjoyable experience for future stays.We appreciate your continued support and hope to welcome you back soon. Please ask for me on your next visit, and I will make sure to look after you.Best regards,

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is convenient to Tube Station and walkable to a ton of things Friendly staff. Clean but super small rooms
Stayed 1 night in Mar 2024
Response from Alexandra Giurgiu on 14 Mar 2024
Dear Aaron,Thank you so much for your fantastic review and for choosing to stay with us. We're thrilled to hear that you found our property conveniently located near the Tube Station and within walking distance to many attractions.We greatly appreciate your kind words regarding our friendly staff. Ensuring a warm and welcoming atmosphere is one of our top priorities, and it's wonderful to know that our team made a positive impression on you.While we're delighted that you found our rooms to be clean, we apologise for any inconvenience caused by their size. Your feedback is valuable to us as we continuously strive to improve our accommodations to better meet the needs of our guests.Thank you once again for your glowing review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards

10/10 Excellent

Aaron

Stayed 3 nights in Mar 2024
Response from Alexandra Giurgiu on 1 Apr 2024
Thank you, Aaron! We're thrilled you had a fantastic experience with us. Looking forward to welcoming you back soon.

10/10 Excellent

Benjamin, Edinburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Great location.
Stayed 1 night in Mar 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Benjamin,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you found our hotel clean, well-maintained, and conveniently located. It was a pleasure and we hope to welcome you back soon for another fantastic stay.Best regards,

10/10 Excellent

Nugzar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 3 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Nugzar,Thank you for your perfect rating! We're thrilled to hear that you had a great experience. We look forward to welcoming you back soon.Best regards,

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Karl,Thank you for your feedback. We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,

10/10 Excellent

Ramon, La Puente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful. Close to everything. Walking distance to London bridge. Lots of places to eat. Place was clean and very helpful.
Stayed 3 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Ramon,Thank you for your perfect rating and glowing feedback! We're thrilled to hear that you found our property wonderful and conveniently located near London Bridge. It's great to know that you enjoyed the cleanliness and helpfulness of our staff. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Ryan,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon for another great experience.Best regards,

10/10 Excellent

Slav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Slav,Thank you for your feedback and for rating us 5 out of 5. We're glad to hear that your experience was satisfactory. If there's anything we can do to improve and make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future.Best regards,

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Craig,Thank you for your rating. We appreciate your feedback and hope to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Cynthia, Astoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice
Stayed 6 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Cynthia,Thank you for the perfect rating! We're delighted you enjoyed your stay. We look forward to welcoming you back and ensuring a comfortable stayBest regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in after a long flight and the staff was so nice making conversations about where I’m from, and being excited for me it was my first time in London. The welcome gift was also nice. This hotel was also very quiet, I’ve had issues staying in super expensive hotels yet you can hear outside the hallway or the air vents. not hotel saint! It was amazing with nice comfortable clean rooms. I loved it and will come back! Thank you hotel saint for making my first time in London so nice!
Stayed 3 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Kevin,Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled to hear that your stay at Hotel Saint was nothing short of exceptional.It's heart-warming to know that our team made you feel welcome and at ease after your long flight. We strive to create a warm and inviting atmosphere for all our guests, and it's delightful to hear that our efforts were appreciated.We're glad you found our rooms to be comfortable and quiet, providing you with the perfect environment to relax and unwind during your time in London. Ensuring our guests enjoy a peaceful stay is always a top priority for us.Your kind words truly mean the world to us, and we're honoured that you chose to make Hotel Saint a part of your first London experience. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way again.Thank you once again for your glowing review, Kevin! Warm regards,

10/10 Excellent

daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Saint were so lovely and accommodating. They gave us a lovely upgrade and complimentary gifts because it was me and my partners anniversary and valentines getaway. Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Daisy,Thank you so much for sharing your wonderful experience with us and for choosing Hotel Saint to celebrate your anniversary and Valentine's getaway! We are thrilled to hear that you had such a special and memorable stay with us.It's truly heart-warming to know that our team was able to make your celebration even more special by providing you with a lovely upgrade and complimentary gifts. Making our guests feel cherished and appreciated is something we strive for, and we're delighted that we could contribute to your joyful experience.We're absolutely thrilled to hear that you plan to stay with us again in the future! We can't wait to welcome you back and create more unforgettable moments together. If there's anything specific you would like for your next stay, please feel free to let us know, and we'll do our utmost to accommodate your preferences.Thank you once again for your kind words and for choosing Hotel Saint. We look forward to hosting you again soon for another wonderful stay!Warm regards,

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality bedding, quiet and comfortable. Friendly and helpful staff.
Stayed 2 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Maureen,Thank you so much for your wonderful review and for rating us 5 out of 5! We're thrilled to hear that you appreciated our good quality bedding, quiet and comfortable atmosphere, and our friendly and helpful staff.Your satisfaction is our priority, and we're delighted to know that we met your expectations during your stay. We hope to have the pleasure of welcoming you back to Hotel Saint in the future!Warm regards,

8/10 Good

Ting josephine

Stayed 2 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Ting Josephine,Thank you for your rating. If there's anything specific you'd like to share about your experience with us, please feel free to reach out. We value your feedback and hope to welcome you back for an even better experience in the future.Warm regards,

10/10 Excellent

Ludmilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Ludmilla,Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay with us.Warm regards,

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Yvonne,Thank you for the perfect rating! We appreciate your feedback and hope to welcome you back again soon.Best regards,

8/10 Good

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely new property and great location. Should not be a VIP access hotel as VIP gold perks were not given, despite being available.
Stayed 1 night in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Lindsay,Thank you for your feedback and for choosing to stay at our property. We're glad to hear that you found our hotel to be lovely and well-located.We apologise for any inconvenience regarding the VIP gold perks not being provided. Your feedback is valuable to us, and we'll ensure that such oversights are addressed to enhance our guests' experiences.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

10/10 Excellent

Stefka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice room with fantastic view. Staff very polite and friendly
Stayed 1 night in Feb 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Stefka,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you found your room to be very clean and nice, with a fantastic view. We're also delighted that our staff provided polite and friendly service throughout your stay.We hope to welcome you back for another fantastic experience soon!Warm regards,

10/10 Excellent

Rui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Good service.
Stayed 4 nights in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Rui,Thank you for your excellent rating and kind words! We're glad to hear that you found our hotel to be perfectly located and that you enjoyed the good service provided.We hope to welcome you back soon for another great experience!Best regards,

10/10 Excellent

Caquandra Alivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled by myself and felt very safe. The hotel was quiet. The staff was friendly and helpful. I was offered early check in.
Stayed 3 nights in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Alivia,Thank you for your outstanding rating and for sharing your experience with us! We're delighted to hear that you felt safe during your stay and that our hotel provided a quiet and comfortable environment for you.We're thrilled that our staff made a positive impression with their friendly and helpful service, and we're pleased that we could accommodate your request for early check-in.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Paul,Thank you for your rating. If you would like to discuss it further or have any concerns you'd like to address, please don't hesitate to get in touch with us. We're here to assist you.Warm regards,

10/10 Excellent

Deborah, Heathfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is next door to Aldgate tube station, so its very easy to get around London. Walking distance to Tower of London area. Quieter area than being in the heart of theatre land.
Stayed 1 night in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Deborah,Thank you for your excellent rating and for sharing your experience with us! We're delighted to hear that you found our hotel's proximity to Aldgate tube station convenient for exploring London, and that you appreciated the quieter surroundings compared to the bustling theatre district.We hope to welcome you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Memunah

Stayed 2 nights in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Memunah,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon for another great experience.Best regards,

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave me a very good bottle of wine.
Stayed 1 night in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Joel,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the bottle of wine provided during your stay.We hope to welcome you back for another wonderful experience in the future.Best regards,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Richard,Thank you for your perfect score! We're delighted to hear that you had a fantastic experience with us.Warm regards,

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from Alexandra Giurgiu on 22 Mar 2024
Dear Deborah,Thank you for taking the time to rate your stay with us. We appreciate your feedback and hope to welcome you back.Best regards