In-room safe, iron/ironing board, cots/infant beds, free WiFi
Check availability

Reviews of Crystal Lodge Hotel

2 out of 5
Crystal Lodge Hotel
49 Brigstock Road, Thornton Heath, England

Reviews

5.4
Rating 10 - Excellent. 22 out of 173 reviews" "
Rating 8 - Good. 34 out of 173 reviews" "
Rating 6 - Okay. 36 out of 173 reviews" "
Rating 4 - Poor. 32 out of 173 reviews" "
Rating 2 - Terrible. 49 out of 173 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Liked: Staff & service
It is what it is - essentially a hostel, but with separate rooms. Comfy, clean enough and warm. Friendly & helpful reception staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Ben Harvey

Stayed 1 night in Feb 2024

8/10 Good

Miss A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Lodge Hotel
Very good could use improvement but it is a great place to stay encouraged to visit there at least once or more
Stayed 2 nights in Feb 2024

10/10 Excellent

Ernest

Stayed 1 night in Feb 2024

4/10 Poor

Nicola

Stayed 1 night in Jan 2024
Response from Hany on 6 Feb 2024
Sorry to hear that you are not happy, but during your stay we have not got any complaints, our team ready to help and make you very satisfied. just share it during your stay

4/10 Poor

Kreshnik

Stayed 1 night in Feb 2024
Response from HANY on 5 Feb 2024
YOUR BOOKING IS MARKED AS A NO SHOW. HOW COULD YOU RATE OUR HOTEL?

6/10 Okay

Dushane

Stayed 1 night in Jan 2024

2/10 Terrible

J

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hany on 17 Jan 2024
Dear our guest, Thanks for your review but you are not welcome anymore in our property as you broke our hose rules That is why we are terrible from your view, we are caring about other people who are staying with us

2/10 Terrible

Kawa

Disliked: Cleanliness

2/10 Terrible

Amechi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diappointed.
Not very good. Shower not working well. Almost 10-15 people had to queue up for use of bathroom. Rooms not spacious, beds uncomfortable.
Stayed 6 nights in Nov 2023
Response from Hany on 17 Jan 2024
dear our guest that is not true our hotel is newly refurbished and also we have professional cleaners to clean the bathrooms in a regular basis, also we have more than 5 showers to be shared and some other rooms with private bathroom, no way you can have queue to use the bathroom.

10/10 Excellent

Carthy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good lodge
It’s good . Booked for a room with private toilet but had a little problem but was changed for a room with shared bathroom, staffs there were very friendly and helpful. Can’t complain much. Room was very neat and clean.
Stayed 1 night in Nov 2023

8/10 Good

RICHARD KWARTENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Errin

Travelled with group
Disliked: Staff & service
Was nice enough, not overly fancy. Communal bathrooms for rooms which was a little awkward but fine. Rooms were clean but bathroom could be cleaner. Minimal contact with staff but we’re friendly enough when engaged.
Stayed 3 nights in Oct 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

ker

Stayed 1 night in Sep 2023

10/10 Excellent

Shane

Stayed 1 night in Aug 2023
Response from Hany on 24 Aug 2023
Thank you

6/10 Okay

Asma

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
smelt of smoke in the room but otherwise fine. Don't expect too much, good for one or two nights
Stayed 1 night in Aug 2023

2/10 Terrible

Veronica

Stayed 1 night in Aug 2023

10/10 Excellent

Lauren

Stayed 1 night in Aug 2023
Response from Hany on 8 Aug 2023
Thank you

8/10 Good

Ernest

Stayed 1 night in Jul 2023

6/10 Okay

Maryflorence

Liked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very helpful but the bed mattress really uncomfortable and the shared bathroom in need of decorating and modernising. The disappointment was the pictures advertising the property is very misleading I actually thought there was a garden area with seating in fact it was very overgrown and very uninviting. A lot of money paid for this budget hotel for 1 night.
Response from Hany on 8 Aug 2023
Thanks for your review and for your stay at our property this is to let you know that we have changed all the old mattresses and now we have very comfy mattresses and the garden now looks very beautiful. we hope to see you again

6/10 Okay

Troy

Stayed 1 night in Jun 2023

4/10 Poor

Andres

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend
The hotel is extremely run down and the bathroom was absolutely filthy. I walked to Tesco to buy bathroom cleaner and mould remover as it was so disgusting. I put a very dirty bath mat outside the room as very unhygienic. No duvet just a used throw, everything old and stained. The staff were friendly and helpful though. They washed the bath mat, got me a new duvet and cover. I just don’t understand why basic cleanliness and guest comfort is not a rule here. We didn’t expect too much for the price we paid but you don’t expect a dirty room. The location is good and free parking a bonus.
Stayed 3 nights in Jun 2023
Response from Hany on 12 Jun 2023
Dear our valuable guest thanks for your stay at our property. just to let you know we have professional housekeeper and we clean using the most powerful cleaning materials to maintain the hygiene level also our hotel is newly refurbished our staff doing their best to make everyone stay is comfortable. just ask and we will do everything.

2/10 Terrible

ROSIE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not very clean at all. The sheets and towels were dirty and we only had a blanket not a duvet and the blankets had burn holes in them. Just all in all didn’t seem very safe and quite unclean.
Response from Hany on 14 Mar 2023
Dear our valuable guest , our hotel is clean and newly refurbished we have a very professional cleaner and we can provide duvets on request just ask the receptionist

2/10 Terrible

Ewa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aviod
Booked room with breakfast included, no breakfast received. Very limited parking space. Room very cold, on request received extra heater. Shower in room didn’t work, had to use shared one. No duvets , only blankets. Very dusty under the bed.
Stayed 3 nights in Feb 2023

8/10 Good

Mike

Stayed 1 night in Feb 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Requires improvement
Very low budget hotel, with free parking, free WiFi and close to the train station. Friendly staff. However, heating hours set up randomly and minimal, been cold in the room as windows was old and in need of repair / refurbishment as the hotel, also. Wardrobe with no hangers and missing door, shower cubicle in room was blocked / closed/ not in use. The sink in the room had the hot water tap broken. Inadvertently advertising free breakfast on Hotels.com. Expedia, etc
Stayed 3 nights in Feb 2023

2/10 Terrible

Terresa Nichole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrendous! The guy checking us in was angry we checked in a day late (done because our flight was early the next morning and we wanted to check right in) but the room we were supposed to be in flooded so they put us in a smaller room. So he was mad that we were both a day late, and 2 hours early for check in?? There was a shared bathroom which was never advertised, the mattress for lack of a better word was springs with a sheet on top. They never turned heat on, we couldn’t plug anything in without it scrambling the television, the was we’re so thin you can hear every voice in the building. One morning the manager was banging on a neighbor’s door threatening to call the police because it was after checkout time and they were still there (this went on for nearly an hour). I’ve never been so disappointed with accommodations in my life and wouldn’t recommend for even mice to stay here. We paid for 7 nights and stayed 2 before finding somewhere else.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Really not great, I knew it wasn’t going to be spectacular but I didn’t expect it to stink of cigarettes, have no duvet but only a suspicious blanket and a thin sheet (the staff did offer more blankets
Stayed 2 nights in Oct 2022

8/10 Good

Richard

Stayed 1 night in Oct 2022
Response from Crystal lodge hotel on 20 Oct 2022
Thank you and see you next time

8/10 Good

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location,in the room is comfortable Sure not comfortable with bath room outside and no lift
Stayed 1 night in Sep 2022
Response from Hany on 22 Sept 2022
Thank youhope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at the hotel was a pleasant one for what to expect for the cost. The shower could do with better cleaning... Overall friendly and accommodating staff. Easy access to transport and local shops.
Stayed 2 nights in Aug 2022
Response from crystal lodge hotel on 15 Aug 2022
Thank you for your feedback. We hope see you soon in our hotel.

6/10 Okay

Ayse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Hany on 22 Sept 2022
Thank youwe hope to see you again

6/10 Okay

Colin

Liked: Staff & service
Disliked: Room comfort
Staff helpful.
The front desk staff were extremely helpful and very knowledgeable with regard to apps. Rooms were very small and tired. Expected a bit more for the price.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel worse than a refugee camp
Horrible place - nothing like it looked on-line and didn’t even bother staying for the second pre-paid night, it was such an ordeal! Felt like there were fleas in the bed and woke up with a rash - avoid at all costs if you value your health and sense of good judgement!
Stayed 2 nights in Jun 2022
Response from Hany on 12 Jul 2022
Dear Our valuable guest, what are you saying is not true our hotel is newly refurbished and we clean it everyday we have professional housekeepers, the beds and mattresses are good quality. we change the linen daily and can not be have fleas. as we have pest control company to inspect the place regularly. we have everything according to health and safety requirements

6/10 Okay

Hayden Lee

Disliked: Cleanliness, amenities, property conditions & facilities
Decent place to stay for the night, ok location
Stayed 1 night in May 2022

6/10 Okay

Stephanie Withall

Stayed 1 night in May 2022

4/10 Poor

Abbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Locksley

Disliked: Cleanliness, property conditions & facilities
I was very disappointed with the hotel, the room was very tiny, the bed was not comfortable, bathroom was not very clean, there was hair in the shower. Breakfast was not provided even though the booking said it would, I was offered a cup of coffee or pointed to where I could make one. Overall I wouldn’t recommend this hotel.
Stayed 2 nights in Apr 2022

6/10 Okay

Steve

Stayed 3 nights in Mar 2022
Response from Hany on 15 Mar 2022
Thank you

2/10 Terrible

Cvetko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My girlfriend ran away in the first hour of our stay there it was so disgusting and fake representation of the rooms. It was tiny
Stayed 3 nights in Feb 2022
Response from Hany on 3 Mar 2022
Dear Valuable guest thanks for your personal opinion, but what are you saying is not reflecting the truth. all our rooms are clean and well maintained, the total place is fully refurbished and also we have staff 24 hours to help iif you did not like the room you had we could change it for you or we refund your money

6/10 Okay

Manikanta

Travelled with group
Good
Stayed 1 night in Dec 2021
Response from hany on 3 Mar 2022
Thank you

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stairs
Nice place shame about stairs why do i have a filter saying disabled access but still get stairs
Stayed 2 nights in Nov 2021

4/10 Poor

Sharon

Disliked: Staff & service, amenities, property conditions & facilities
I had the worst experience at this place. I paid for a private bathroom & toilet but when I got there they told me I had to share. The images of the bathroom looked nothing like what they had. They are definitely misleading and I regret going there. Staff was rude. There was also a broken window which meant I could hear all the noise from outside!
Stayed 1 night in Oct 2021
Response from Hany on 2 Nov 2021
Dear Valuable guest really we are very sorry to hear that you were not happy about your experience with us, but our staff really were very polite and professional with you and i have spoken with you as a manager and i did explained to you that a technical error from Expedia system happened results to not receiving your booking at all that's why we couldn not allocate you in the right room but on the other hand we offered you a very huge discount or to cancel the free of charge despiteyour booking is none refundable, but you have choosen to get a discounted rate and we have done it immediately ..even and your friend been shouting and insulting the receptionist and he did nothing wrong to you and he was calm i think this is unfair .

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Friendly staff Would stay again
Stayed 2 nights in Sep 2021
Response from Hany on 2 Nov 2021
Thank you so much

4/10 Poor

Julie

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hany on 2 Nov 2021
Hopfully next time we can do more to make you more than happy .

4/10 Poor

Wesley

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Axa

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Fantastic team were very accommodating, humanity helped me in a challenging moment.
Stayed 1 night in Aug 2020