Twin Room, Ensuite | Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews of Clapham Guest House

2.5 out of 5
Clapham Guest House
685 Wandsworth Road, London, ENG

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 252 reviews" "
Rating 8 - Good. 112 out of 252 reviews" "
Rating 6 - Okay. 67 out of 252 reviews" "
Rating 4 - Poor. 23 out of 252 reviews" "
Rating 2 - Terrible. 11 out of 252 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus services and Train station. Building works next door was noisy. Room was pleasant and clean
Stayed 7 nights in Mar 2021
Response from Management of Clapham Guest House on 22 Mar 2021
Dear Guest, Thank you for taking time to review your stay at Clapham Guest House. We are happy to hear, that you have found location of property being convenient for your needs and were satisfied with our cleaning standards, which we keep at the highest level. I am sorry to hear, that noisy works in our neighborhood were disturbing you during the day this time, but I can confirm, that they are finishing their refurbishment work before Easter this year. We hope to welcome you back at Clapham Guest House next time in the future. Best regards

8/10 Good

Tonecas A

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021
Response from Management of Clapham Guest House on 24 Feb 2021
Dear Tonecas A, Thank you so much for taking time to review your stay. We are happy to see, that you were satisfied with accommodation and services provided and look forward to welcoming back in the near future. Best regards

10/10 Excellent

Malcolm, uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the cleanness was exceptional lovely place to stay
Stayed 5 nights in Sep 2020
Response from Management of Clapham Guest House on 21 Sept 2020
Dear Malcolm, Thank you so much for taking time to review our property. We are extremely happy to hear, that you were satisfied with our cleaning standards and property overall. All of us working very hard to keep everything up to the highest standards and make our guests happy. Your review is the best award for us, what is much appreciated. We hope to welcome you back at Clapham Guest House in the near future again. Best regards

10/10 Excellent

MaLa, London

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed Clapham Guest House. It was quite minus the traffic outside. But, it was great at night. There is no Central A/C. But, I did not miss it because it was so cool with the wind factorvfrom the window. Phillip was wonderful at the front desk. The staff was available virtual via phone. It was safe and secure with keyless entry. Most accommodations in London do not have elevators. I had a short amount of stairs to go up. But it was spacious and quaint for a solo traveler who want to see all the attractions of London. The only thing is the front desk is a 8 to 10 min walk/8 blocks from Clapham Guest House. It is on the same street which is helpful. Easy to rebook another stay to do some more sightseeing. It is fairly close to alot of places for tourist. I will definitely come back and stay here again to see attractions that were not open to the public. Restaurants and stores all around the location that are open late.
Stayed 1 night in Jul 2020
Response from Ulysses on 20 Jul 2020
Dear Mala, Thank you so much for taking the time out to review your stay at Clapham Guest House. We are very glad to know that, you had an enjoyable stay with us and we really appreciate your great feedback. I would also like to take this time out to thank you for mentioning my name. It was pleasure meeting you and I really had the best conversation with you. I hope to see you again on your next visit :) and we look forward to welcoming you back at our Guest House. Many Thanks, Ulysses Francisco

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great 3 hours sleep - thanks i will be back
Arrived late as was on call doctor and needed to be close to hospital . Place all locked up . Called number given and was greeted by a warm friendly lady . Booking sorted eventually although not the Hotels fault . Great nights sleep
Stayed 1 night in Jul 2020
Response from Ulysses on 20 Jul 2020
Dear Stephen, Thank you so much for taking the time out to review your experience at Clapham Guest House. We are glad to know that, you had a great stay with us. However, we want to apologise if you hadn't reached your full expectations with us. We hope to welcoming you back at our Guest House once again. Many Thanks, Ulysses

4/10 Poor

Ms. L

Disliked: Room comfort
Stayed 14 nights in Jun 2020
Response from Management of Clapham Guest House on 2 Jul 2020
Dear Ms L, Thank you so much for taking the time to rate your stay at Clapham Guest House. We hope that you have enjoyed your stay with us. We hope to see you again in the future!

2/10 Terrible

Alejandro

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2020
Response from Management of Clapham Guest House on 16 Jun 2020
Dear Alejandro, Thank you for your time and rating our Guest House. We are really sorry to see according to your review score, that were unable to meet your expectations. It's always very important to receive detailed review, so that we know areas of improvement. Out main mission to satisfy as many of our guests as possible with you services and facilities. Best regards

10/10 Excellent

Tonecas A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
I highly recommend this place as my stay was well taken care for.
Stayed 1 night in May 2020
Response from Management of Clapham Guest House on 7 May 2020
Dear Tonecas A, Thank you so much for taking the time out to share your experience at our Guest House. We are so glad to hear that you had a pleasant stay with us and we were able to meet your expectations. We hope to see you once again at our Guest House in the near future. Best regards

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Feb 2020
Response from Ulysses on 17 Feb 2020
Dear Steven, Thank you for taking the time out to rate your stay at Clapham Guest House. We really appreciate your feedback and we do hope that, you have enjoyed your stay with us. We shall see you once again at our Guest House. Best Regards, Ulysses

6/10 Okay

Syed

Not so good
Stayed 1 night in Jan 2020
Response from Ulysses on 8 Feb 2020
Dear Syed, Thank you for taking the time out to review your stay at Clapham Guest House. We appreciate your feedback and we will be addressing your concern. We hope to see you back at our Guest House.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The triple en-suite was spacious and nice. Across the street is a 24 hr Co-op to buy drinks and snacks. The bus stop into the city is in front of the guesthouse. So convenient! Clapham and Brixton are such a cute neighborhoods with many eateries and bars.
Stayed 3 nights in Feb 2020
Response from Ulysses on 8 Feb 2020
Dear Guest, Thank you so much for taking the time out to share your experience at Clapham Guest House. We are so glad to hear that, you were able to reach your full expectations with us. We want you to know that, it is our very best guest like you who makes our job perfect! We shall see you once again at our Guest House!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent clean modern room
Stayed 1 night in Jan 2020
Response from Ulysses on 19 Jan 2020
Dear Brian, We would like to thank you for taking the time out to review your stay at Clapham Guest House. We are so glad to know that, you find our room excellent and even happier to know that you have enjoyed your stay with us. We shall see you once again at our guest house.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay for the money
Very clean & tidy.looks like it’s just be redecorated.only problem was that u needed to walk down the road to another hotel to check in.
Stayed 1 night in Jan 2020
Response from Ulysses on 15 Jan 2020
Dear Michael, We would like to thank you for your positive feedback regarding your stay at Clapham Guest House. We are so glad to know that find our room very clean and tidy. We shall see you once again at our guest house!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected if not better. I was surprised with the cleanliness of the shared bathrooms.
Stayed 5 nights in Dec 2019
Response from Ulysses on 5 Jan 2020
Dear Guest, We would like to thank you for taking the time out to rate and review your stay at Clapham Guest House. We are very glad to know that you have met your full expectations with us. We are more than happy to serve you once again!

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Ulysses on 16 Dec 2019
Dear Guest, Thank you so much for taking the time to rate your stay at Clapham Guest House. We hope that you have enjoyed your stay with us. We will see you again in the future!

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Had a three night stay recently in the guest house and it was better than I expected. After having read the review of the place I was a bit nervous. We arrived to the sister guest house a bit early as our flight was first thing but the staff were lovely and ensured us that the room was already ready which was great. The room itself was clean and just was we expected a bed, tv, wardrobe and toilet. The location of the guest house is a bit out of the way but the bus stop is right outside the door and train station about a 5 minute walk away so no hassle. My only complaint about the whole stay would be the fact that you could hear the guests above walking around through the night and talking which isn’t really anything that could be fixed but everything else was great. Would stay again.
Stayed 3 nights in Nov 2019
Response from Ulysses on 8 Dec 2019
Dear Leah, Thank you for taking the time to leave us such a beautiful review and we are so happy to hear or know that you had a great stay at Clapham Guest House. Our staff members value to put guest satisfaction as top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again.

8/10 Good

Shane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Join

Stayed 3 nights in Oct 2019

4/10 Poor

V

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
make sure where to check in.
Stayed 1 night in Oct 2019
Response from Viktorija on 22 Oct 2019
Dear V, Thank you for sharing your feedback regarding your stay. We greatly appreciate your note to other guests about check-in. We highly recommend to pay attention to special check-in instructions when making a reservation. Thank you for staying at our Guest House and we hope to see you again on your next visit to London.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS CLEAN, THE BATHROOM WAS BIG AND NICE .NEXT DAY WE HAVE TO GO TO US EMBASSY AND IS JUST 5 MINUTES IN CAR FROM THERE SO LOCATION WAS PERFECT FOR US. THE ONLY THING IS THAT BECAUSE WE WERE IN THE FIRST FLOOR AND THEY WERE REPAIRING WAS NOISE.
Stayed 1 night in Sep 2019
Response from Viktorija on 30 Sept 2019
Good afternoon, Thank you for taking the time to share your recent experience at our guest house. We are so glad you found our hotel a good place to stay. Please accept our apologies for any inconvenience caused by the renovation. It would be such a pleasure to welcome you back to our improved Guest House.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
The property is being renovated. When we first arrived it was utter shock as we had not been told that the property was being renovated, The workmen were very nice as they did not expect us. There was dust everywhere as we walked into the room.
Stayed 1 night in Sep 2019
Response from Viktorija on 29 Sept 2019
Good afternoon, While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. My apologies for the inconvenience due to renovation. In taking great care of our guest house, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to welcome you back to our new and improved guest house.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Edoardo on 1 Sept 2019
Thank you for taking the time to review your recent stay with us. We are sorry that you have experienced some inconveniences during your stay. We are working very hard in order to offer better service to our guests. We are looking forward to welcoming you back to the guest house and wish you all the best until then.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Edoardo on 10 Aug 2019
Thank you for taking the time to review your recent stay with us. We are sorry that you have experienced some inconveniences during your stay. We are working very hard in order to offer better service to our guests. We are looking forward to welcoming you back to the guest house and wish you all the best until then.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Edoardo on 10 Aug 2019
Many thanks for taking the time to post your review and I am pleased that you enjoyed your stay with us. We all very much look forward to welcoming you back soon.

8/10 Good

sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Edoardo on 10 Aug 2019
Many thanks for taking the time to post your review and I am pleased that you enjoyed your stay with us. We all very much look forward to welcoming you back soon.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean but no.
Fire alarm 6 times first night. Whole building creaks and clatters whenever anyone moves. (Wood Framed). Fire alarm went off because of leaking pipe Monday. Alarm turned off on Friday. Dreadful. (Picture on file). TV 15" up in top corner of bedroom so small.
Stayed 3 nights in Jun 2019
Response from Edoardo on 9 Aug 2019
Thank you for taking the time to review your recent stay with us. We are sorry that you have experienced some inconveniences during your stay. We are working very hard in order to offer better service to our guests. We are looking forward to welcoming you back to the guest house and wish you all the best until then.

6/10 Okay

Colin

Liked: Cleanliness
Were given a quiet room unfortunately there was no window just a fanlight over the bathroom door. There could have been another bedside light as there was only one for both sides of the bed. We couldn’t get the television to work either. The accommodation was adequate for our needs that night.
Stayed 1 night in May 2019
Response from Ulysses on 4 Feb 2020
Dear Colin, Thank you for taking the time out to share your experience at Clapham Guest House. We are really sorry to hear that, you were not able to reach your full expectations with us. We want you to know that we may not be able to change the past but if you will give us another chance, we will definitely make it up to you. Also on your next visit we highly recommend you to try our premium rooms and you will see big difference. We hope to see you back at our guest house once again.

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We wher in room 8 on the top floor, ok if you like walking stairs no lift
Stayed 3 nights in May 2019
Response from Karolis Gabartas on 18 Jun 2019
Dear Guest, Thank you for taking the time to review your stay with us. Our friendly team are on hand 24 hours a day for anything our guests may need before, during and after their stay, and so I am pleased we were able to manage this for you. We look forward to seeing you again soon on your next visit to London, whether for another event or for going sightseeing around our wonderful city.

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a relaxing 2 nights something I needed
Stayed 2 nights in Mar 2019
Response from Karolis Gabartas on 15 Mar 2019
Dear Guest, Thank you for choosing to stay with Clapham Guest House and for taking the time to review your stay. We are pleased to see you enjoyed your stay with us, and that you found your room clean, tidy and spacious and at an affordable price. Our location is ideal for those wanting to visit the city any time day or night with the bus route 87 stopping just across the road from the guest house, taking you to Westminster, Trafalgar Square and Covent Garden in 15-20 minutes. We do hope you will stay with us again on your next visit to our lovely city.

6/10 Okay

Phillip

Liked: Cleanliness
Very basic very plain bedroom Old red plastic chair split on the back No table to eat from Bed and mattress could do with upgrade Could do with a couple of nice bright pictures on the wall En suite brand new - really nice good size Shower excellent
Stayed 3 nights in Jan 2019
Response from Karolis Gabartas on 5 Feb 2019
Dear Guest, Thank you for taking the time to review your stay with us. We aim to provide a clean, comfortable & affordable accommodation in an ideal location all served with friendly and helpful team members who are available 24 hours a day for anything our guests may need before, during and after their stay. We do hope to see you again in the near future and look forward to seeing you again then.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very accommodating for late check-in, good sized room, location and facilities for price
Stayed 1 night in Jan 2019
Response from Karolis Gabartas on 5 Feb 2019
Dear Guest, Thank you for choosing to stay with Clapham Guest House and for taking the time to review your stay. We are pleased to see you enjoyed your stay with us, and that you found your room clean, tidy and spacious and at an affordable price. Our location is ideal for those wanting to visit the city any time day or night with the bus route 87 stopping just across the road from the guest house, taking you to Westminster, Trafalgar Square and Covent Garden in 15-20 minutes. We do hope you will stay with us again on your next visit to our lovely city.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Karolis Gabartas on 27 Dec 2018
Dear Guest, Thank you for choosing to stay with Clapham Guest House and for taking the time to review your stay. We are pleased to see you enjoyed your stay with us, and that you found your room clean, tidy and spacious and at an affordable price. Our location is ideal for those wanting to visit the city any time day or night with the bus route 87 stopping just across the road from the guest house, taking you to Westminster, Trafalgar Square and Covent Garden in 15-20 minutes. We do hope you will stay with us again on your next visit to our lovely city.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Only a slight inconvience having to pick up a room key from the other nearby guesthouse, though 24hr desk service was available via the phone in the hall way Room was functional and very clean with new en suite bathroom
Stayed 1 night in Nov 2018
Response from Karolis Gabartas on 23 Nov 2018
Dear Guest, Thank you for choosing to stay with Clapham Guest House and for taking the time to review your stay. I am sorry you were not happy about the key collection being in another property a short 5 minute walk down the same road. On all of our booking websites it clearly states that the check in is done from another location and this is before you make the reservation, we also send all of our guests a reminder email 2 days before their stay so they are reminded about the check in process and offer to answer any questions they may have before their stay including helping with directions to reach us. We very much hope to be welcoming you in our guest house in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, but I should have asked for a room upstairs, not Room #1 downstairs and facing the street. The floors are very creaky--I wear earplugs but could hear person upstairs walking about. Upstairs (and in back) will also get you away from the street noise and car headlights. (It's a townhouse right on the street.) Wifi was a bit inconsistent. On the other hand, workers came right away when I turned a knob too far and broke it (which would have kept me from using the shower). Very convenient: frequent bus right outside goes right to Vauxhall (train and tube), Parliament, and Trafalgar Square and Charing Cross (train and tube).
Stayed 3 nights in Oct 2018
Response from Karolis Gabartas on 24 Oct 2018
Dear Guest, Thank you for taking the time to write this lovely review on Trip Advisor following your recent stay with us. We very much hope to be welcoming you in our guest house in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Karolis Gabartas on 2 Oct 2018
Thank you for writing a review about our guest house. The location of the Clapham Guest House is perfect to explore the city center: bus stop at the door step, few minutes walking distance to tube and train stations therefore it is lovely to hear that you enjoyed the ease of the public transport. We hope to welcome you once more to Clapham Guest House in your next visit to London.

4/10 Poor

fiona, south africa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked at Chelsea guest house and were told on arrival that we would be staying here. Very disappointing. Beds uncomfortable. Carpets dirty. Not impressed at all.
Stayed 2 nights in Jun 2018
Response from Karolis Gabartas on 10 Aug 2018
Thank you for your review of your stay with us at Clapham Guest House. I am sorry that you were not satisfied with your stay All the comments have been passed down to our Management and Housekeeping team and I can assure that they will be rectified immediately.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Karolis Gabartas on 18 Jun 2018
Thank you for taking the time to review your recent stay with us at Clapham Guest House.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Karolis Gabartas on 8 Jun 2018
Thank you for taking the time to review your stay with us.

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is more like a bed and breakfast, minus the breakfast. We were very pleased with our small bedroom. The staff was diligent about keeping the shared bathrooms clean and our room clean, as well. We would stay here, again, as it is close to bus lines and Central London.
Stayed 6 nights in May 2018
Response from Karolis Gabartas on 7 Jun 2018
Thank you for staying at Clapham Guest House and for leaving lovely review on Trip Advisor. We are pleased that you enjoyed your stay with us during your visit to London. We look forward to seeing you next time and until then wish you all the very best.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel was in bad shape, very uncomfortable to have to walk with luggage after paying expensive taxi to their check in offices, room was upstairs no elevator, had to walk again to ask for adaptor to charge my phone and bad directions to go back to hotel.
Stayed 2 nights in May 2018
Response from Karolis Gabartas on 7 Jun 2018
Thank you for taking the time to review your stay with us. I am sorry to read you found the noise levels high in the building. Our reception team are on hand 24 hours and available via a telephone which our guests can contact us addressing any concerns which we will do all we can to rectify. I am sorry to read you would not stay with us again in the future, I would like you to know we take all comments from our guests seriously and will look into the televisions being too high as you mention and rectify any issues we find.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Karolis Gabartas on 17 Apr 2018
Thank you for taking the time to write this lovely review following your recent stay with us. We very much hope to be welcoming you in our guest house in the near future.

4/10 Poor

Dramatic

Disliked: Staff & service
Unpleasant
Firstly, as there was no one on reception, had to get up during the night to let other guests in, as the doorbell kept ringing. Secondly, there was no hot water in the morning.
Stayed 1 night in Jan 2018
Response from Karolis Gabartas on 6 Mar 2018
I am sorry you were not completely satisfied with your stay, however I am pleased that during your stay your issues were addressed by our team and we were able to rectify some of the issues you have mentioned immediately and other were addressed during your stay. We wish you all the best and thank you for taking the time to review your stay.

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
For the price the guest house was good. Having to go to another guest house to get the key was inconvenient as we did not know the area. This should be made much clearer when booking
Stayed 1 night in Dec 2017
Thank you for taking the time to review your stay with us, I am sorry you were not happy about the key collection being in another property a short 5 minute walk down the same road. On all of our booking websites it clearly states that the check in is done from another location and this is before you make the reservation, we also send all of our guests a reminder email 2 days before their stay so they are reminded about the check in process and offer to answer any questions they may have before their stay including helping with directions to reach us. We do hope you will return to stay with us again in the near future.

8/10 Good

Jack, Newbury

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late but the lady in reception was lovely. I was only there for the night and I slept like a log. It's nice to have tea and coffee in the rooms. It seems less and les hotels are offering this.
Stayed 1 night in Dec 2017
Response from Karolis Gabartas on 31 Dec 2017
Thank you for taking the time to write this lovely review following your recent stay at Clapham Guest House. We very much hope to be welcoming you in our guest house in the near future.

10/10 Excellent

anne, lancaster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for our needs
Hotel was warm cozy very clean and amenities were excellent brilliant price would not hesitate in using ahain
Stayed 1 night in Dec 2017
Response from Karolis Gabartas on 31 Dec 2017
Many thanks for taking the time to post a review and we are so pleased that you enjoyed your stay with us. We all very much look forward to welcoming you back soon.

8/10 Good

K, London

Liked: Staff & service, property conditions & facilities
Fit for Purpose
Staff were friendly, rooms were clean enough. Linen could do with some freshening, duvets were very thin and pillows lumpy. Also providing extra blankets in the room would be a good idea. Hair dryer worked well. Not the hotel's fault, but other guests were inconsiderate and noisy - felt like I was in a hostel instead of a guest house.
Stayed 2 nights in Oct 2017
Response from Karolis Gabartas on 17 Nov 2017
Thank you for taking the time to review your stay with us. I am sorry to read you found the noise levels high in the building. Our reception team are on hand 24 hours and available via a telephone which our guests can contact us addressing any concerns which we will do all we can to rectify. We do hope you will return to stay with us again in the near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
great for overnight stops
This was a nice place for an overnight stop. The building isn't marked and reception is located several blocks away, so a bit confusing. There is only one tiny parking space that they charge £20 to use overnight. The shared bathrooms were updated and clean. The walls are paper thin and the floors are very creaky, so it was a bit difficult to sleep through all the noises from the other guests. Overall we were happy with our experience.
Stayed 1 night in Oct 2017
Thank you for taking the time to review your stay with us. I am sorry to read you found the noise levels high in the building. Our reception team are on hand 24 hours and available via a telephone which our guests can contact us addressing any concerns which we will do all we can to rectify. Thank you for taking the time to review your stay with us.

2/10 Terrible

Jennifer

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never again. Lone travellers avoid this one
Never again. Being a loan traveller I was very frightened by the noise in the corridor and the room above. It felt like the ceiling was going to come through with the amount of banging going on. When I tried to contact the reception at the sister guest house no one answered. I have since made a formal complaint to the Manager
Stayed 2 nights in Oct 2017
Dear Ms Dodd, We are terribly upset we have not fulfilled your expectations during this difficult time, due to alleged inappropriate behaviour of other guests. I assure you, we constantly monitor CCTV at Clapham Guest House, and after reviewing our records we could not establish any worrying behaviour took place. Have you contacted us, when the alleged disturbances occurred, one of our operatives would attend shortly to assist you - at the moment, we do not unfortunately have any record of you trying to contact us, so hopefully your call records accompanying the bill might shed some light on this matter. I obviously understand, that should anyone feel unsafe they try to seek help immediately. We do blacklist individuals, who have proven a handful and refuse to house them indefinitely - it is beneficial both to us and to our guests - we appreciate and take seriously any complaints arising due to inappropriate behaviour. We immediately contact emergency services, should such a need arise, however as a vast majority of private and public enterprises, cannot unfortunately offer immediate assistance of trained medical staff otherwise present on-site. Clapham Guest House and Chelsea Guest House are independent businesses, however Chelsea Guest House serves as a check in and key collection point for the former. There is no reception there, but the CCTV, Fire Alarm and emergency telephone line are monitored 24/7. Kind regards, Karolis Gabartas

8/10 Good

Bob, Houston, TX.

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
It was very small and convenient location with sparse facilities. The price was reasonable for the location and amenities.
Stayed 13 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed
Perfect location for us and just what we needed. Affordable, clean and spacious accommodation for somewhere just to lay our heads for the night. Only criticism is the lack of an operating window. Was a hot evening!
Stayed 1 night in Jul 2017