Classic Apartment, 1 Double Bed with Sofa bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Alexander Apartments

4 out of 5
Alexander Apartments
23 Courtfield Gardens, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 3 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 5 out of 27 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Radoslaw

Stayed 2 nights in Aug 2021

2/10 Terrible

Sofyan

Business traveller
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were placed in the basement and when we got there mold was on the ceiling and there was no working WiFi. In addition, a dehumidifier was running (assuming because of the mold). We booked another place to stay for the night because the front desk was closed. In the morning we went back and explained the situation. The lady said “oh yeah we’ve had problems with this room when it rains” why would we be placed in it then I asked? They had no other room to move us to so I requested a full refund and left.
Stayed 3 nights in Feb 2020

8/10 Good

Olivier

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
I have stayed here before love the location. The rooms are nice and clean with nice amenities. Has some issues with power took a day to resolve, also the WiFi has issues but that was resolved by the following day as well. None the less a lovely place to stay. Modern and well kept. Very Close to Earls Court tube, plenty of restaurants and shops nearby. Pharmacies and markets all within 3 minute walk.
Stayed 3 nights in Feb 2020

8/10 Good

Esthon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
You need to call if you're going to check-in at night.
Stayed 1 night in Feb 2020

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Modern
Very nice stay - clean and modern. Will return
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
The hotel cancelled my reservation saying that they could not charge my credit card. However, my bank informed me that there's no problem with the card I used to guarantee the booking. We arrived at the hotel on 31 December 2019 at around 10 pm only to be told that our reservation had been cancelled and there was no more room available! I had never had any problems with Hotels.com and this is really terrible! Aw were told to leave the hotel reception by 11 pm and we were left in the cold night with no place to stay! As a result, we also missed the fire works in London, something which we had been looking forward to for almost 6 months!!!!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Mr Dimitri the Manager was exceptional he solved all my issues and was always there for me. I also like the room. I feel service of the room could be a little more
Stayed 4 nights in Sep 2019

10/10 Excellent

Sergio, Carlsbad, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dimitri the hotel manager gave us the best personal attention, he is definitely passionate about good human relations.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, close to tube station and restaurants. Room was clean and comfortable And had everything we needed. Staff was friendly and helpful. Flat could have had better lighting in bathroom.
Stayed 3 nights in Aug 2019

6/10 Okay

jose

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
NO AC
NO AC. 2 rooms, near by the subway station, friendly check in. This is more of a apartment building than a hotel or even a hostel. somewhat dirty. There were a couple of half drank bottles of water left in the fridge. I'm guessing from previous guests.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a one bedroomed apartment which was lovely. Room was clean and owners/manager had seemed to think about everything including supplying tea/coffee sachets, towels, hairdryer and an iron!!! Shower needed some attention but the Manager said he would report it to maintenance and thanked us for telling him.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

8/10 Good

Nigel

Liked: Staff & service, property conditions & facilities, room comfort
Room for improvement.
Very friendly welcome and helpful greeting. The room was comfortable enough but my only pointers would be: The shower hose was absolutely filthy There’s 2 light settings. Full on and full on. There’s no lamp so you either sit in the dark or sit with 6 blinding spot lights turned on. The insulation’s not brilliant so when you turn the TV off you can hear lots of other people moving about in halls and other rooms
Stayed 1 night in Jan 2019

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice
Lovely room reminds you of a small studio home. Clean, the gentleman that welcomed me as very helpful. Was there for quick modeling gig and he made my stay feel very personal. Area is great. Very close to Earls Court tube. Would recommend !
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is one the best ones we've stayed in in London. It is clean and all essentials are provided. The service, especially by the reception lady named Shantel, is exceptional! We'll definitely come back and choose this property again (if available). So glad I booked this.
Stayed 1 night in Jan 2019

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value Kensington/Chelsea
I booked this room for my wife, she was staying alone in London. The room was bright and clean. The location is in a safe area and the location is fantastic. Mr Anand was very helpful, he assisted my wife with everything. The laundry and kitchenette makes this studio apartment a great value.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Moved, with 2 hrs notice, to another inconvenient place for half the trip
Stayed 8 nights in Oct 2018

8/10 Good

Onur

Liked: Staff & service, property conditions & facilities
Konaklamanız zemin kat altında olduğu için biraz sıkıntı yaşadık. Havalandırma yetersizdi. Personel ve lokasyon açısından ise gayet iyiydi.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del administrador. No encontrabamos la dirección y el fue por nosotros. En general todo muy bien
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il ragazzo che ci ha accolto e che gestisce la struttura molto gentile
Stayed 4 nights in Aug 2019

8/10 Good

monica, Sverige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boende i mysiga kvarter
Området var mycket mysigt. Boendet var bra och personalen trevlig. Belysningen i rummen var det enda dåliga med bara en stark lampa i taket.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Bonne configuration de l'appartement, proche du métro et quartier résidentiel calme dans Borough of Kensington & Chelsea. Accès sécurisé et commerces à proximité.
Stayed 5 nights in Aug 2018