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Reviews of Leonardo Royal London Tower Bridge

4 out of 5
Leonardo Royal London Tower Bridge
45 Prescot Street, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1224 out of 2211 reviews" "
Rating 8 - Good. 576 out of 2211 reviews" "
Rating 6 - Okay. 215 out of 2211 reviews" "
Rating 4 - Poor. 124 out of 2211 reviews" "
Rating 2 - Terrible. 72 out of 2211 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Afshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service throughout the whole process. Huge bathroom. Convenient location. Easy and fast check in and out process. Recommended if you are interested in staying in the East end of central London.
Stayed 2 nights in May 2024

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, rooms were lovely and breakfast was excellent. Very happy, thank you
Stayed 1 night in May 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful property! Would definitely book again!
Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much enjoyed the night there. There's a nice pool and spa area with jacuzzi and saunas as well as food areas both in the hotel and nearby (there's a wetherspoons next door). I would happily consider this hotel again.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well placed for a lot of the City sites and value for money within the London area
Stayed 3 nights in May 2024

10/10 Excellent

BURHAN, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2024

8/10 Good

Diane, Markham

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Found staff not receptive to our questions. Simple questions about train schedule could not help us. Some staff were good, others not.
Stayed 3 nights in May 2024

10/10 Excellent

Obianuju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean lovely hotel.
Stayed 1 night in Apr 2024

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice and clean rooms
Stayed 3 nights in May 2024

6/10 Okay

Angela, Allen

Liked: Cleanliness
Unwelcoming checkin
Stayed 2 nights in May 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was grate but the staff was supurb I was realiy impress with how friendy and helpful
Stayed 8 nights in May 2024

6/10 Okay

Angela, Allen

Travelled with family, Travelled with partner
Check in experience not too good.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was really great, clean and large for the price. The reception staff were very helpful and let me checkin early as the room was prepared. I would recommend this for families (I travelled with a small child).
Stayed 1 night in May 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, convenient location
Stayed 4 nights in May 2024

10/10 Excellent

Gilberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Bruk

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!

8/10 Good

Megan, Fredericton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: 5 minute walk to Tower Bridge & Tower of London, several tube stations. Simple eateries nearby, including 2 across the street.
Stayed 3 nights in May 2024

4/10 Poor

Kenny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was clean and safe. The front desk attendant did not consider our VIP membership with Expedia. Front desk attendants gave us conflicting information. The spa booking desk was very unorganized and unprofessional. We spend over $400 at the spa for them to book our brunch at the wrong time and not provide any information essential for the treatments. The front desk at the spa also lost our room key.
Stayed 4 nights in May 2024

10/10 Excellent

Stuart, Gravesend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Manita, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite literally the best hotel ever! Thanks so much for your great service & amazing room service.
Stayed 1 night in May 2024

8/10 Good

Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy access to local bars and pubs The windows (on the outside) could do with some cleaning, including the front lobby ones
Stayed 3 nights in May 2024

10/10 Excellent

Rana, Morganville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Rooms were modern and well laid out.
Stayed 5 nights in Apr 2024

10/10 Excellent

David W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel weve stayed at in years! All quality incl svc, rooms, cleanliness, amenities, etc. breakfast was top notch! Cant recommend enough!!! There were four of us in a double queen room.
Stayed 1 night in May 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to sightsee around London. Beautiful modern hotel with excellent rooms and facilities. 5 mins walk to nearest tube station making London very accessible. Would highly recommend.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked our room. We did upgrade to king executive. Staff at checkin and checkout were great. Pool staff and monitoring of the limited pool lounges needs to be improved.
Stayed 3 nights in May 2024

10/10 Excellent

Latrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property, I would definitely lodge again in the future. I highly recommend if you’re looking for a modern, convenient place to stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Anthony Nelson, PORT SAINT LUCIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 7 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property amneties are great. The people are very nice.
Stayed 4 nights in May 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I have never felt so spoiled while on holiday. Fruit and chocolate tray to my room. Turn down my covers and leave a bedtime cookie. Concierge was so helpful.
Stayed 5 nights in May 2024
Response from Mia Harris on 9 May 2024
Dear Jill,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was just what we needed, a great location, reasonably priced and clean
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Kristina,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Pav,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Neil, Gosport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly welcome to a clean fresh modern hotel. Room and facilities were top class. Comfy bed, powerful shower and everything you could need provided. Have used Leonardo royal previously and will use again
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Neil,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay at this hotel, arrived early, had lunch in the bar, very attentive staff but not overpowering. Rooms were very clean and staff on desk helpful.
Stayed 1 night in May 2024
Response from Mia Harris on 9 May 2024
Dear Jeannette,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Hoang Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service
Stayed 5 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Hoang,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely visit to London. We appreciated the friendly Leonardo Royal staff who were courteous and always willing to assist. The breakfast each morning was fresh, plentiful and offered a variety of hot and cold options. Our room was spacious and well appointed. We appreciated our welcome gift! The Leo restaurant offered delicious meals and drinks. We will definitely plan to be back to the Leo Royal when we visit London again
Stayed 6 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear John,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Oluwapelumi

Stayed 2 nights in May 2024

8/10 Good

Jose

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Jose,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Mia Harris on 9 May 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for visiting the Tower of London.
Stayed 3 nights in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Patrick,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Thaddee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 1 night in Apr 2024
Response from Mia Harris on 3 May 2024
Dear Thaddee,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Steves

Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators need maintenance
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Silvia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Arun Gundlapuri

6/10 Okay

Dinesh

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The location of the property was good, walking distance from Tower of London and restaurants. However the room service was non existent and one of the two elevators was not working and we had to wait several minutes just to get up and down.
Stayed 8 nights in Mar 2024
Response from AG on 29 Apr 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing us, and if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

6/10 Okay

Donna S, Cambria Heights

Travelled with family
Disliked: Staff & service
We weren’t greeted with even a hello from the staff at the front door . Arrived before check in and was told to give our bags to concierge . Waited in the room but the bags never arrived. Called the front desk and was told they never received the bag ticket . Went down to the front desk and asked where our bags were . Went to the bag room where our bags were with the ticket sitting on the shelf . Housekeeping knocked on the door twice even though the dnd sign was on the door . The light switches were a bit confusing . The room was nice on the 4th floor . We were in and out town so not much interaction with the hotel itself . Shower was nice and hot . Acceptable accommodations but nothing spectacular. Probably wouldn’t stay there again but it was ok
Stayed 5 nights in Apr 2024
Response from Mia Harris on 30 Apr 2024
Dear Donna,Thank you for choosing us and for taking the time to provide feedback about your experience at Leonardo Royals Hotel - Tower bridge.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Mia HarrisGuest Relations

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent also the staff was very accommodating
Stayed 4 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Veronica,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

8/10 Good

Rui Cheng

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Walkable distance to train stations. Spacious room.
Stayed 6 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Rui Cheng,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Lucy

Stayed 1 night in Apr 2024
Response from AG on 29 Apr 2024
Dear Lucy,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri

10/10 Excellent

Tamara, Western Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve stayed at in a long time. I wanted to stay in our suite I loved it so much. I travel a lot and this was terrific. Husband and I are planning to come back just to stay here and enjoy more time. We bid on an upgrade to a suite. Worth every penny. Staff was complacent about our early check in and I had to complain a bit to get us to our room two hours after offered time but they gave us the charge back for early check in. Excellent view. Easy to get to two tube stations. East side so recommend taking the tube as it is much faster. We started taking Ubers but makes more sense to use the tube. Too much fragrance in lobby so if you are chemically sensitive (we are) watch out for that. Room had no chemical smell or fragrance and no sign of water damage. I’m a mold doctor and sensitive so this is important to me.
Stayed 2 nights in Apr 2024
Response from AG on 29 Apr 2024
Dear Tamara,Thank you for taking the time to tell us about your experience at Leonardo Royals Hotel - Tower bridge.Thank you for your great review of our service. We’ve passed your kind words on to our team, and they’ll be thrilled to hear that you had a great experience with us.Again, thank you for choosing us, and we can’t wait to have the opportunity to make you smile again!. And if we can be of any assistance to you, please contact us directly.Sincerely,Arun Gundlapuri