Dear Tim, Thank you so much for your perfect feedback. We are delighted to know how much you have enjoyed your accommodation with us. We hope to see you back soon. Kind Regards, Athina

Dear Hiba,Thank you for your feedback, we truly value every guest review and appreciate the time you've taken to share your experience with us.We are sorry to hear that you did not find your bed comfortable, please be assured that this has been mentioned to the head housekeeper and this has been taken very seriously, same goes for the mention to the security team, we will definitely provide extra training to them to ensure a better service.On the other hand we are glad you found our location convenient and we hope to welcoming you again in the future to provide you with an even more memorable experience.Kind regards,Mirko

Dear Sherry,Thank you for your feedback, it is great to know you had a good stay and that location was convenient for your travel schedule.We hope to welcoming you again in the future and wish you the best meanwhile.Kind regards,Mirko

Dear Randy,Thank you for rating your recent visit 5/5, it's great to receive such a score and we have shared it across the team.We look forward to welcoming you again in future.Kind regards,Mirko

Dear William,Many thanks for your good feedback.We are truly happy to hear you enjoyed your stay and we look forward to welcoming you again in the future.Kind regards,Mirko

Dear Lindy,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, as it helps us to enhance our services for all our guests.If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us.We look forward to welcoming you back soon for an even better stay.Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Thomas,We are sorry to hear that on this occasion your experience was as good as expected.We strive to make memorable every guest experience, therefore we would appreciate if you could contact us directly at DAM-Royal@imperialhotels.co.uk to investigate further your feedback.Looking forward to hearing from you.Regards,Mirko

Dear Lisa Lynn,Thank you for sharing your positive experience with us! We are thrilled to hear that you found your room immaculate and more spacious than expected. Providing comfortable and clean accommodations is always our top priority, and it's wonderful to know that we succeeded in exceeding your expectations.We're also delighted that you found our location convenient, with easy access to the Underground and nearby coffee shops. It's great to hear that you would recommend us and that you would consider returning in the future.If there's anything more we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We value your feedback as it helps us to continually improve and provide the best possible experience for our guests.We look forward to welcoming you back to the City Sleeper at Royal National Hotel soon!Warm regards,MainulRoyal National Hotel

Dear Heather,Thank you so much for taking the time to share your delightful experience at the City Sleeper at Royal National Hotel! We are thrilled to learn that you thoroughly enjoyed your 8-night stay with us.It's fantastic to hear that our central location, just five minutes from the Tube and within walking distance to Covent Garden, made exploring London convenient for you. We're pleased that you found our hotel to be well-organized despite its bustling atmosphere, and that you appreciated the spaciousness and coziness of your room after a long day of sightseeing.Your kind words mean the world to us, and we are truly honored that you would choose to stay with us again in the future. We can't wait to welcome you back to the City Sleeper at Royal National Hotel for another memorable stay!If there are any specific areas where you believe we can improve, please feel free to let us know. Your feedback helps us to identify areas for enhancement and ensures that we continue to provide the best possible experience for our guests.Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Dimitar,Thank you for choosing to stay with us at the City Sleeper at Royal National Hotel and for sharing your valuable feedback.We're delighted to hear that you found our location to be convenient and that you enjoyed exploring London's attractions during your visit.It's wonderful to know that you found your room to be nice, clean, and equipped with a new and very good bathroom. We understand the importance of having a convenient luggage storage option, and we're glad that our service met your expectations.We apologize for any inconvenience caused by the street noise. As you mentioned, being in central London, some noise levels are expected. However, we do have rooms available at the back of the hotel that are quieter. In the future, please feel free to let us know your preference for a quiet room, and we will do our best to accommodate your request, subject to availability.Regarding the refrigerator, we do provide them upon request, but only for medication purposes. If you need a refrigerator for this purpose during your next stay, please don't hesitate to inform us, as our reception is open 24/7, and we will arrange it for you.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to the City Sleeper at Royal National Hotel for another great stay in the future.Best regards,MainulCity Sleeper at Royal National Hotel

Dear Gary p,Thank you for taking the time to share your feedback with us.We're delighted to hear that you enjoyed a comfortable and restful night's sleep during your stay with us. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're thrilled to know that you found our beds and pillows to be comfy.Your satisfaction is important to us, and we're glad that we could contribute to making your stay enjoyable. If there's anything else we can do to make your future visits even more pleasant, please don't hesitate to let us know. We're always here to assist you and ensure that you have a wonderful experience with us.We look forward to welcoming you back to the City Sleeper at Royal National Hotel in the future for another great stay!Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Ze Hong,Thank you for your feedback.We are glad to hear that you found our hotel's location convenient, especially in terms of accessing public transportation.If there is anything specific we can do to improve your experience next time, please do not hesitate to let us know.We appreciate your input and hope to welcome you back soon for an even better stay.Best regards,Omar

Dear Mel,Thank you for your excellent review!We are thrilled to hear that you enjoyed your stay with us and found our hotel spacious, clean, and conveniently located. It is fantastic to know that our central location made it easy for you to explore the area and access nearby shops, restaurants, and transportation options.We appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future!Best regards,Omar

Dear Ioan,Thank you for taking the time to provide your feedback.We are delighted to know that you had an overall pleasant stay. It would be amazing if you could let us know what stood out, and where we can improve to achieve a perfect rating.We look forward to hearing back from you, and welcoming you for a better stay in the future.Kind regards,Omar

Dear RUTH,Thank you for taking the time to rate us with a perfect score! We're delighted to see that you had an enjoyable stay with us. Should you have any feedback or suggestions in the future, please don't hesitate to share.We look forward to welcoming you back soon!Warm regards,MainulCity Sleeper at Royal National Hotel

Dear Sung Woo,Thank you for your feedback regarding your recent stay with us.We are delighted to hear that you found our hotel to be in a prime location and that you enjoyed our breakfast offerings.We apologize for any inconvenience regarding the Shackle app. This was a result of our recent change to the card readers on all the rooms, and they had yet to be integrated to the app.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.Best regards,Omar

Dear David,Thank you for choosing the City Sleeper at Royal National Hotel for your recent stay.We greatly appreciate your rating, and we're glad to know that overall, your experience was satisfactory. Your feedback is important to us as we continually strive to enhance our services and facilities.If you have any additional comments or suggestions you'd like to share with us, please feel free to reach out. Your feedback helps us understand where we can make improvements to better meet the needs and expectations of our valued guests.Once again, thank you for your patronage. We hope to have the pleasure of welcoming you back to the City Sleeper at Royal National Hotel in the future for an even more enjoyable stay.Warm regards,Mainul City Sleeper at Royal National Hotel

Dear Zoe,Thank you for your loyalty over the years, and we truly appreciate your feedback.We understand your concern regarding the increase in our rates. We continually review our pricing to ensure that it reflects the value and quality of service we provide. However, we understand that this may pose challenges for some of our guests.We apologize for any inconvenience this may have caused and hope that you will consider staying with us again in the future.Should you have any further questions please do not hesitate to contact our team.Best regards,Omar

Dear Joseph,Thank you for your feedback.We appreciate your suggestion regarding the tissue box in the room. We will certainly take this into consideration as we strive to improve our amenities and services to better meet the needs of our guests.Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future.If you have any further suggestions or requests, please feel free to let us know. We are here to ensure your stay is as comfortable and enjoyable as possible.Best regards,Omar

Dear Adam,Thank you for your sparkling review!We are delighted to hear that you had an excellent stay with us and that you found your room to be great and clean.Your recommendation means a lot to us, and we truly appreciate your kind words.If you ever find yourself in the area again, we would be honoured to welcome you back.If there is anything else we can assist you with, please do not hesitate to let us know.Warm regards,Omar

Dear Joseph,Thank you for sharing your feedback regarding your recent stay at the City Sleeper at Royal National Hotel. We apologize for any inconvenience caused by the absence of a tissue box in your room and the limited beverage options. Your feedback is important to us, and we will take it into consideration as we strive to enhance the amenities and services we offer to our guests.We understand the importance of providing convenience and choice to our guests, and we will work to address these areas to ensure a more comfortable and enjoyable experience for future stays.If there's anything else you would like to share or if there are additional ways we can assist you, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Warm Regards,MainulCity Sleeper at Royal National Hotel

Dear Nicholas,Thank you for taking the time to rate your recent stay with us.We truly appreciate your perfect rating, and we would love to hear more about your experience. It would be great if you could get in touch with us directly to tell us more.We hope to have the opportunity to welcome you back for another perfect stay in the future.Kind regards,Omar

Dear Jeffrey,Thank you for your perfect rating following your recent stay at the City Sleeper at Royal National Hotel. We are delighted to see that you had a satisfactory experience overall.If there are any specific aspects of your stay that you particularly enjoyed or if there are any suggestions you'd like to provide, please feel free to let us know. We value your feedback and strive to ensure that each guest has a memorable and enjoyable stay.We look forward to welcoming you back for another fantastic experience in the future.Warm Regards,MainulCity Sleeper at Royal National Hotel

Dear Scott,Thank you for taking the time to leave a review on your stay at our hotel.We're thrilled to see had an excellent experience. If you have any further comments or details, please don't hesitate to contact us.We hope to have the opportunity to welcome you back for another stay in the future.Warm regards,SabinaCity Sleeper at Royal National Hotel

Dear valued guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience you experienced during your time with us.We understand that issues such as noisy pipes, inadequate ventilation, and uncomfortable beds can significantly impact the quality of your stay. Please know that we take such concerns seriously, and we will address these issues with our maintenance team to ensure they are resolved promptly. Additionally, we apologize for any inconvenience caused by the lack of a proper door in the shower, and we will review our room amenities to see how we can improve the guest experience.Regarding the delay during check-in and the noise concerns raised by another guest, we regret any inconvenience this may have caused you. Our team works diligently to address guest concerns promptly, and we apologize if this impacted your check-in experience. We appreciate your patience and understanding in this matter.While we are pleased to hear that our staff provided you with attentive service, we regret that your overall experience did not meet your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure a more enjoyable experience for all our guests.We understand your frustration, and we apologize that your stay did not meet your expectations. Please feel free to contact us directly if you wish to discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Warm regards,Monique City Sleeper at Royal National Hotel

DearJeffrey,Thank you for sharing your positive feedback.We are delighted to hear that you enjoyed your stay with us and found our location convenient. We appreciate your recommendation regarding including breakfast in the stay, and we are pleased to know that you found it delicious.We will be sure to pass along your favourite local restaurant suggestion, "Wing Wing," to our future guests. It is always great to receive recommendations from satisfied guests like yourself.Thank you for choosing to stay at our hotel, and we look forward to welcoming you back in the future.Best regards,Omar

Dear Brian,Thank you for taking the time to leave your feedback.We are thrilled that you enjoyed your stay overall, specifically our central location.We hope to have the opportunity to host you for another amazing stay.Best regards,Omar

Dear Aaliyah,We appreciate you taking the time to provide feedback, even though it appears that your experience fell short of expectations with a rating of 2/10. We regret that your stay did not meet your satisfaction. If there are specific areas or concerns you'd like to discuss, please feel free to reach out to us directly. We are committed to understanding and addressing any issues to improve our services for future guests.Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,MoniqueCity Sleeper at Royal National Hotel

Dear Joseph,Thank you for taking the time to leave us a review regarding your recent stay with us.It is wonderful to hear that our staff were friendly and helpful during your stay. We also appreciate your understanding of the simplicity of our rooms.The housekeeping staff will be delighted to see that their hard work is recognised.If there is anything else we can help you with, please do not hesitate to contact us directly.Best regards,Omar

Dear Dan,Thank you for taking the time to leave us a review regarding your recent stay with us.We truly appreciate your perfect rating. It is a delight to know that you found our strategic location a memorable part of your stay.If there is anything else we can help you with, please do not hesitate to let us know.Best regards,Omar

Dear Guest,Thank you for taking the time to share your feedback about your recent stay.We value your input, and I would like to learn more about your experience to better understand the aspects that contributed to the 6/10 rating.If you could provide additional details or specific areas that you believe need improvement, it would be immensely helpful for us to address any concerns and enhance our services.Your satisfaction is our priority, and we appreciate your contribution in making our hotel a better place for our guests. Please feel free to share any further thoughts or suggestions.Thank you for choosing us, and we hope to welcome you again in the future.Best regards,Omar

Dear Neil,Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments about the hotel's recent updates.We apologize for any inconvenience you experienced with the key on the Shackle app and the high security measures in the lift. We understand that these aspects may have been a bit frustrating, and your feedback is valuable in helping us improve our guest experience. We will review these processes to see if there are ways to make them more convenient for our guests.We hope despite these minor inconveniences, you had an overall pleasant stay, and we look forward to the opportunity to welcome you back in the future.Best regards,Monique City Sleeper at Royal National Hotel

Dear Guest,Thank you for taking the time to leave a rating. We appreciate your feedback. If you have any specific comments or suggestions for improvement, please feel free to share them with us. Your input is valuable as we continuously work to enhance our services.Best regards,Monique City Sleeper at Royal National Hotel

Dear Devaka,Thank you for providing a perfect rating for your stay. We're delighted to see that you had a positive experience and especially enjoyed the central location. If there are any more specific details about your visit that you'd like to highlight or any suggestions you'd like to share, please feel free to let us know.Warm regards,SabinaCity Sleeper at Royal National Hotel

Dear Kayleigh,Thank you for taking the time to leave us your outstanding feedback for your recent stay in the City Sleeper at Royal National Hotel.We are delighted your interactions with our staff were all pleasant, the room was clean and everything was in order during your stay. We also appreciate your notice and mention of the Chromecasting option. We will be sure to share your feedback with the team, they strive to deliver exemplary service for all our guests and will be very happy to see your feedback.If there is anything else we can help you with, please do not hesitate to contact us directly.Best regards,Omar

Dear Ian,Your agent will not receive this review. If you are trying to contact them directly, check your confirmation email where there will likely be a contact us section.If there is anything else we can help you with as the hotel, please do not hesitate to let us know.Best regards,Omar

Dear Alison,Thank you for taking the time to leave us a review on your recent stay with us.As mentioned in our response to your review through our survey, The London Pub and Blooms Cafe are part of the Royal National Hotel, as well as the City Sleeper at Royal National Hotel. Both of which serve food and beverages every day from 12 pm to 11 pm. We apologise if this was not communicated effectively to you during your stay.We hope to have the opportunity to welcome you back in the near future.Best regards,Omar

Dear Tat Man Benjamen,Thank you for choosing to stay at the City Sleeper at Royal National Hotel and for taking the time to share your positive feedback. We are delighted to hear that you had a 5/5 experience during your stay.We appreciate your kind review and are always looking for ways to improve. If there is any additional information or specific details you'd like to share about your stay, please feel free to let us know. Your insights help us ensure that we continue to provide a high level of service to our guests.We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Omar

Dear Eduardo,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed the good location, cleanliness, delicious breakfast, and the overall comfort of your room during your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit. If you have any specific preferences or requests for your future stays, please feel free to let us know, and we'll do our best to accommodate them.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,Monique City Sleeper at Royal National Hotel

Dear Guest,Thank you for your positive comments about the great location, lovely breakfast, and kind and helpful staff at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed your overall stay.We apologize for the inconvenience you experienced with the room temperature and the size of the blankets. Your comments are valuable to us, and we will take them into consideration as we continually strive to improve our services.If you have any further suggestions or concerns, please feel free to share them. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience.Warm regards,Monique City Sleeper at Royal National Hotel

Dear Leandra,Thank you for your positive feedback regarding the convenient location of our hotel near Russell Square Underground and bus stations. We're delighted to hear that our proximity to public transportation added to the convenience of your stay.If you have any additional comments or suggestions, feel free to share them with us. We appreciate your input and look forward to the possibility of welcoming you back in the future.Best regards,Monique City Sleeper at Royal National Hotel

Dear Guest,Thank you for taking the time to provide your valuable feedback. We're delighted to hear that you enjoyed the great location, good breakfast, and spacious room during your stay.We appreciate your observation regarding the shower, and we'll certainly look into ways to improve this aspect for a more comfortable experience. It's wonderful to know that you found the hotel in a convenient location from Russell Square tube station, restaurants, and convenience stores.We look forward to welcoming you again during your next winter trip. If there's anything specific you'd like us to consider for your future stays, please feel free to share.Best regards,Omar

Dear Colin,Thank you for choosing to stay with us and for giving us a perfect score! We are delighted to hear that you had a wonderful experience during your time at our hotel.If you have any specific comments or feedback about what made your stay exceptional, or if there is anything we can do to make your next stay even better, please feel free to share. We value your input and strive to provide outstanding service to all our guests.Once again, we appreciate your positive rating, and we hope to have the pleasure of hosting you again for another memorable stay.Best regards,Monique City Sleeper at Royal National Hotel

Dear Maria,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel very nice and conveniently located. Being centrally situated and within walking distance to many attractions is something we take pride in.Your satisfaction is important to us, and we appreciate your positive rating. If there are specific aspects of your stay that you enjoyed or if you have any suggestions for how we can make your experience even better next time, please feel free to share.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing City Sleeper at Royal National Hotel.Best regards,SabinaCity Sleeper at Royal National Hotel

Dear Kathleen,Thank you for taking the time to share your feedback with us. We sincerely appreciate your positive comments about the overall comfort of your room.I'm truly sorry to hear about the noise disturbance you experienced during your stay. Please accept our apologies for any inconvenience caused by the loud noise resembling a water tank or gas burner. We understand the importance of a peaceful night's sleep, and it's disheartening to learn that we fell short in this aspect.We have taken note of your concerns and will be investigating the issue promptly to identify and address the source of the disturbance. Our goal is to ensure that every guest has a restful and enjoyable stay, and we appreciate your understanding as we work to improve this aspect of our service.If your travels bring you back to the area, we would love the opportunity to make it up to you and provide you with an even better experience. Please feel free to reach out to us directly if there is anything specific you would like to discuss or if there are additional details you would like to share.Thank you for choosing our hotel, and we hope to welcome you back in the future for a more serene stay.Warm regards,Athina Petikopoulou

Dear Leah,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel to be a great find and that you enjoyed the updated, clean, and neat accommodations.We are delighted that our commitment to providing exceptional service resonated with you, and it's fantastic to know that you appreciated the English breakfast and found our price point to be of great value. Your safety and comfort are of utmost importance to us, and we're glad to hear that you felt secure, especially as a solo female traveller.It's wonderful that our location near Russell Square Station was convenient for you, and we appreciate you highlighting the nearby amenities such as Waitrose, Boots, and 24-hour Tesco.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your future travels.Safe travels, and we look forward to hosting you again!Best regards,Athina Petikopoulou

Dear Francis,Thank you for taking the time to rate your stay with us. We appreciate your feedback, and we're glad to see that you rated your experience as an 8 out of 10. If there's anything specific you'd like to share or if there's anything we can do to make your future stays even better, please feel free to let us know.We hope to have the pleasure of welcoming you back for another positive experience.Best regards,Monique Royal National Hotel

Dear Anjum,Thank you for choosing our hotel and taking the time to share your positive feedback. We are delighted to hear that you found our hotel to be a good choice for your stay in central London and that you appreciated our convenient location.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another enjoyable stay. If you have any specific comments or suggestions for improvement, please feel free to share.Thank you for your support.Best regards,Monique City Sleeper at Royal National Hotel