2/10
Absolutely awful! Didn’t even get to stay in the hotel. Arrived at the hotel yesterday to be told we have no room for even though I booked the hotel room over 3 weeks ago. Refused to give me a refund and said find your own hotel phoning this number in America. Trying to sort out where to stay with the most ignorant check in manager to then be told we were trespassing and phoned the police on us. Apparently we were the only people this happened to which we quickly found out it was not by other guests. Never stay in this hotel! It’s an absolute shambles. Birthday ruined
Lauren
Stayed 1 night in Aug 2020