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"Brilliant loved my stay here"

"Hotel is old and out dated but ok for a short stay. "

"Great nothing was wrong or bad"

"The positives- off street parking available. Breakfast is from 7am and there is a good choice available, including fresh fruit. Negative (for Room 11 in the secondary building) - single gazed windows with condensation, so allowed noise of street traffic in throughout the night. Curtains do not close fully so light streams in with sunrise. Shower - huge leaks from both ends of shower head pipe. Storage shelf in bathroom on large downward angle & about to fall off. All of the above raised at checkout. Central heating not turned on (was about 3C at night); thankfully there was a plug in radiator in cupboard. Room is tiny, barely enough space to put down bag & turn around. Room & door not sound-proofed, can hear opening/closing of doors & bathroom fan of room next door. Overall the hotel is in dire need of an upgrade."

"Staff were very helpful and the breakfast was delicious with lots of options."

"Given room by road side and told it met my request for a quiet room. No hot water"

"Great position near both the cathedral and castle."

"1st room we were allocated was noisy because of extractor fans on the mezzanine roof just below our window and air trapped in the radiator. Allocated a 2nd room, which was much better, but some noise from the extractor fans still audible. Breakfast service ok, although a number of items not available because they had run out of stock. Dinner in the restaurant not a good experience. Extremely slow service (nearly an hour between starter and main course) and poor communication from the staff regarding delay. Portion size of fish main course extremely small for the money paid"

"The breakfast was fresh and good standard. Sausages were nice and a level above the usual catering tat you usually get at hotels. Staff were good and pleasant. The actual booking and stay was a SHAMBLES. The hotel had OVERBOOKED THEMSELVES. I had booked a room with a queen bed and the room was given to another customer before I got there. That’s completely wrong and disgusting. Also it’s very incompetent of a hotel to overbook themselves. I am not comfortable in a single bed, which is what I was given. I would think twice about staying here again after the utter mess up of this. I only booked a night and a large, comfortable bed and I didn’t have a comfortable night at all. The Holiday Inn would be where I’d choose to stay another time. "