"I will write a full review of this place both pros and cons.
Pros:
The property itself is magical - every room, every dining place looks like it’s out of a fairy tail
Bedrooms were of very high quality - true luxury
Staff are extremely helpful and always attentive
Sound therapy and spa facilities are also excellent
Cons:
Sun lounges are mostly in the shade which given people travel to sunny Bali for a bit of sunshine is a shame
Pool water is freezing cold - added to the shaded sun lounges makes it less enjoyable
There is only one restaurant on site which makes food choices limited - it would have been better to have a completely different menu every 3 days for some variety
But worst of all were the hairy caterpillars - their hairs were everywhere and all guests were itching none stop - which made the stay a bit of a night mare. It was disappointing that staff waited for multiple guests to complain before they took actions to clear the trees and the caterpillars - this should have been done days earlier as soon as the problem became apparent to staff who themselves were itching none stop! When we left we were not sure if the problem was actually fixed as we’re still itching a lot on the last day and were happy to be leaving"
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