"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out...
"The staff went above and beyond to ensure I enjoyed my stay. I had to leave really early and they prepared a breakfast for me and left it at the desk. Would definitely stay here again."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
"One of the worst travel experiences we've ever had - completely unprofessional and disrespectful.
By looking at other people's reviews, it appears that we are not the only travelers to have our booking cancelled by Hotel Vacanceole without notice. Concerned by an email we received, we called our travel agent twice to confirm that our booking was still valid - and were reassured both times that the Hotel said the room was still available.
After reaching the hotel, we arrived only to find out our room had been given away. No notice, no explanation, and no effort to make things right. There is no person attending the “reception desk” – this is not a hotel.
To make matters worse, when we tried to call the company’s central reservations line, they said that they "don’t speak English” and hung up on us. Unacceptable behavior from any hospitality provider, let alone in the tourism industry.
This experience was not only a major disruption to our trip, but also a glaring example of how not to treat guests. We strongly advise others to think twice before booking with this property or company.
There are better options for real hotels directly across the street."
Les Marmottes is located in Superbagnères. Travellers like the surrounding area for its mountain views. You'll find 580 hotels and other accommodations within a few miles for a convenient home base.
Where is the best place to stay close to Les Marmottes?
Vacancéole - Résidence Illixon is one of the top choices for your stay based on our traveller data, and this residence offers in-room kitchenettes and free WiFi. It's located 2.7 mi (4.4 km) from Les Marmottes. Other good choices within a few miles include Hotel & Spa Gasquet and Hôtel d'Etigny.
How many hotels will I find close to Les Marmottes?
Expedia has 580 hotels and other accommodation options a few miles from Les Marmottes.
If I need to cancel the hotel reservation for my stay near Les Marmottes, will I receive a refund?
Yes! The majority of hotel room reservations are refundable if you cancel prior to the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of your check-in date. If you have a reservation that's non-refundable, you might be able to still cancel and receive a refund within 24 hours of your booking. Put your dates in and click on "Search", then you can filter by "fully refundable" to view top deals close to Les Marmottes.
What can I see and do near Les Marmottes?
Head up the mountain to Peyragudes, Luchon-Superbagnères Ski Resort or Tunnel. If you have some time to wander around the area, you might stop by Luchon Golf Club, Hount-Estrete Ski Lift or Crabioules Ski Lift. If you want to see more of the surrounding area, you can plan a visit to Luchon Thermal Baths and Resource Center and Lac d'Oô.
