4/10 Poor
Bruna
Travelled with group
21 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
We arrived at 8pm, the concierge didn’t bother talking much more than the very basics. We asked about the facilities and only then he bothered telling us that they were closed to renovations. So you book a Resort-Hotel, paying more than the others in the region hoping to use their so famous hot tub and 33c heated pool to only get told it was closed when you arrive?
He also pointed us to the restaurant. Mind you it was 8pm and he didn’t bother telling us that it would close soon. We were 2 tourists women left with no place to eat in a ghost town. If he had told us it closed at 9pm (who knows what time that closed to be honest), we would have hurries instead of showering before heading there. Anyone, it was extremely disappointing the whole experience and we didn’t even get an “apology” for their facilities being closed, it was more of a “yeah not happening today” reaction from the coinciergs.
Bruna
Stayed 1 night in Apr 2024