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Reviews of Plaza Hotel & Casino

4 out of 5
Plaza Hotel & Casino
1 Main Street, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 1266 out of 2940 reviews" "
Rating 8 - Good. 823 out of 2940 reviews" "
Rating 6 - Okay. 443 out of 2940 reviews" "
Rating 4 - Poor. 216 out of 2940 reviews" "
Rating 2 - Terrible. 192 out of 2940 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Carmen

Travelled with family
Disliked: Staff & service, amenities
This is an old hotel with older furniture in a very smoky casino with just okay staff. They are not the most nicest, they just move you along in the check in process and are done with you. Upon check in, we had asked the attendant if late check out was available because we had a late flight. She said they did for an extra $30 to check out at 4pm and $40 to check out at 6pm. We opted for the 4pm as our flight was at 7:00 pm. The next day house keeping told us to call the front desk which we did to find out we had to leave by noon the latest. They didn't honor what was offered the day before. Not surprisingly because they just move people along in that hotel. Our mistake was choosing that dump.
Stayed 1 night in May 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can’t wait to stay again
Stayed 2 nights in May 2024

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool music was way TOO LOUD. If you want a great view of Fremont then expect loud music until 2am. Otherwise ask for room not facing Fremont for quiet nights.
Stayed 4 nights in May 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Laurie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We will stay again.
Stayed 3 nights in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Tresa M, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza has done a ton of improvements from the last time I stayed there. The pool area and carrousel bar are impressive. I also appreciated the room updates and the fact that you still get change on cashout tickets. Can't beat the location either. Parking was easy too. Took a few minutes to get hot water to the 21st floor, that's the only downside.
Stayed 5 nights in May 2024
Response from Hotel Management on 8 May 2024
Thank you for the amazing feedback! We look forward to seeing you again soon!

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 7 May 2024
I apologize you didn't have a great experience. We hope you give us another chance in the future!

10/10 Excellent

Arthur J

Travelled with partner
Liked: Amenities
Room was clean and staff was very accommodating.
Stayed 1 night in May 2024
Response from Hotel Mangement on 6 May 2024
Thank you for the great feedback. We look forward to seeing you again in the future!

4/10 Poor

levente

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the location OK.
Stayed 14 nights in Apr 2024
Response from Hotel Mangement on 6 May 2024
Thank you for your feedback.

10/10 Excellent

gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but too loud
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 5 May 2024
Thank you for your feedback. We look forward to seeing you again soon!

8/10 Good

Jody

Liked: Cleanliness, staff & service
Property needs updating
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 5 May 2024
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Jeremey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 5 nights in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Pam, Meridian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and had a unique layout very comfortable
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was easy to get to and park. Everyone I encountered was friendly and helpful. The food was excellent. The prices were reasonable. It was close to the end of the strip and you could walk under a covering.
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

6/10 Okay

Erica

Travelled with group
Liked: Staff & service, amenities
I didn't like how my room looked I've stay places that were cheaper that looked better. But the beds were so comfortable may me forget that I didn't like how the room looked.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. Have a great rest of your day!

4/10 Poor

Johnny J

Comps is horrible....
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 4 May 2024
Thank you for the great feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Khristopher

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was great. Front desk gives you plenty of options as to the location of your room which was great. Lots a new slot machines. Carousel bar out front facing Fremont is super affordable.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

6/10 Okay

Geoff

It was okay
Stayed 1 night in Feb 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Jazmin

I was able to change rooms
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property is located right across from Freemont Street Experience.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

6/10 Okay

Jessica l

Travelled with group
I did not like that in the rooms there was not a small refrigerator, and the TV was too small
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 29 Apr 2024
Thank you for the feedback. We appreciate your recent stay with us. All rooms have refrigerators placed under the tv in the cabinet. Rest assured; they can appear "hidden." I apologize for any inconvenience this may have caused.

6/10 Okay

Layne

Travelled with partner
The Bums and trash. Other than that the stay was average for being that close to Fremont Street.
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

8/10 Good

Dee

Liked: Cleanliness, staff & service
My first concern is always cleanliness and this room was clean and spacious. Except for the bathroom which for some reason is tiny - but clean. The photos made it seem renovated and newer but it is definitely not, it could use an update. We walked down Freemont Street which was fun and kind of a sensory overload. The room was in the south tower and quiet. Parking was free but quite a walk from there to the front desk-2 elevators and a walk through the casino.
Stayed 1 night in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay it’s the best to get in on the True Freedmont experience, Staff is helpful rooms are comfortable and accommodating
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 29 Apr 2024
Thank you for the great feedback! We look forward to seeing you again soon!

4/10 Poor

Dean Martin, Fond du Lac

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was extremely outdated and filthy. The windows were coated in dirt, shower curtain would not stay up, carpet, ceiling, and walls splattered with “yuck”! The bed was hard and sloped to the middle. The pillows were tiny. No blankets. Best part….the air conditioning unit stopped working after day 1.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 27 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly. Have a great rest of your day.

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very happy with my stay at the Plaza hotel and casino. The beds were very comfortable and clean, although minimal housekeeping staff were observed.
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 30 Apr 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

6/10 Okay

Tessa

Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 29 Apr 2024
Thank you for staying with us!

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 28 Apr 2024
Thank you for the great feedback. We look forward to seeing you again soon!

10/10 Excellent

Brandon, Rialto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean, Great view. Close to freemont st. Great prices.
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 27 Apr 2024
Thank you for the great review. We appreciate the feedback and look forward to seeing you again.

10/10 Excellent

James Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everthing was good
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 27 Apr 2024
Thank you for the great review. We appreciate the feedback and look forward to seeing you again.

8/10 Good

THOMAS ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very adequate
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 26 Apr 2024
Thank you for the wonderful feedback. We appreciate your business and look forward to seeing you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 26 Apr 2024
Thank you for the wonderful feedback. We appreciate your business and look forward to seeing you again soon!

6/10 Okay

darryl j

Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 27 Apr 2024
Thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 27 Apr 2024
Thank you for the great feedback. We look forward to seeing you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. Staff was friendly and helpful and rooms and common areas were clean. The carousel bar is a cool spot to sit and people watch just steps from the famous Fremont Street.
Stayed 3 nights in Apr 2024
Response from Plaza on 23 Apr 2024
Thank you and hope to see you again!

10/10 Excellent

Elyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 22 Apr 2024
Thank you for the amazing feedback. We look forward to seeing you again in the near future.

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the mint 400
Stayed 2 nights in Mar 2024
Response from Hotel Mangement on 22 Apr 2024
Thank you for the amazing feedback. We look forward to seeing you again in the near future.

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
If im staying at your hotel i should not have to pay a cover charge to go into your bar. I was very disappointed.
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 22 Apr 2024
I do apologize for any inconvenience this may have caused. Unfortunately, it was a paid ticket event for everyone. Including guests of the hotel. We hope you give us another try in the future!

2/10 Terrible

john m.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your feedback. Have a great day.

8/10 Good

Ingrid S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 23 Apr 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Richard Wade

Liked: Cleanliness, staff & service
Had a great time.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here at the Plaza celebrating my sons bday! Everyone was super cool and super nice. The only thing I have to mention is we wanted to get a whole pizza at the pop up pizza spot inside the casino and even though it was late the hours of operation were still within time however the employee did not want to take my order for a whole pizza telling me they're trying to leave early pointing at the slices that sell for $6 each as opposed to a whole for $25. I still got the whole pizza in the end but not before hearing the pizza maker come out from the kitchen upset. Overall I loved my stay at the Plaza just don't be suprised if you can't buy a whole pizza close to their closing hour.
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 21 Apr 2024
Thank you for your feedback. We hope to see you again in the future!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Gambling till you drop
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 22 Apr 2024
Thank you for the amazing feedback. We look forward to seeing you again in the near future.

8/10 Good

Angela Mary

Travelled with partner
Loved the location! Hotel was great only disappointment. Room wasn’t cleaned in the 5 we were there. We did call eveyday for cleaning. They did bring us clean towels!
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 21 Apr 2024
Thank you for the feedback. We look forward to seeing you again soon!

6/10 Okay

Jaymi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I had reserved a king size bed room, after getting to the room I was given 2 queen beds. Went back to the front desk to be told that booking with Expedia only guarantees you a room, not the exact room booked. But if I would have booked directly thru the hotel, I would have gotten a king size bed. So in order to get a king size bed, I had to pay additional money. Not impressed with The Plaza or Expedia!
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 21 Apr 2024
I do apologize for the inconvenience. Unfortunately, the agent is correct, anything booked through 3rd party is subject to a room, however, not a specific room type. If we run out of King rooms, we have no choice but the 2 queen bedroom. I thank you for your feedback and hope to see you again soon!

4/10 Poor

Nancy

Travelled with family
Disliked: Staff & service
The customer service given by any staff at any time was poor. They made us feel like we were an inconvenience to them. They do have a lot of younger people who work there and they have no customer service skills. We would be met with a lot of attitude and figured things out ourselves.
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 20 Apr 2024
Thank you for your feedback. We will be addressing your concerns directly.

6/10 Okay

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Parking and location
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 20 Apr 2024
Thank you for your feedback. We look forward to seeing you again soon!