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Reviews of Plaza Hotel & Casino

4 out of 5
Plaza Hotel & Casino
1 Main Street, Las Vegas, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 1267 out of 2941 reviews" "
Rating 8 - Good. 826 out of 2941 reviews" "
Rating 6 - Okay. 441 out of 2941 reviews" "
Rating 4 - Poor. 214 out of 2941 reviews" "
Rating 2 - Terrible. 193 out of 2941 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Roger, Kimberly

Liked: Cleanliness, staff & service, amenities
Rooms were very clean but the air conditioner rattled and made noises all night, making it difficult to get any sleep. Never had a room air conditioner make that much noise.
Stayed 1 night in May 2024

8/10 Good

Ubaldo

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed there for 3 days on day one we got stuck on the elevator for a good 10 minutes. We then told the staff and they said “oh yea that one doesn’t work” 😑 but there were no signs on it or anything, they didn’t put one after we told them either. Also when checking in the staff was very rude didn’t really care for any questions we had. In my opinion it’s an overly absurd amount of extra charges that they do when you get there that you are no aware of. Disappointing
Stayed 3 nights in May 2024

8/10 Good

Jose

Travelled with partner
Liked: Staff & service, property conditions & facilities
I wish I could access the outside easier from the room without having to go all the way down and out.
Stayed 2 nights in May 2024

8/10 Good

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Randy at registration was very helpful.
Stayed 3 nights in May 2024

4/10 Poor

KAMOL

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk receptionist needs training for how to treat customers nicely
Stayed 2 nights in May 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Josue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty good, just make sure to get a room that reflects on their pictures. Seems like we got a room that wasnt renovated with a super small bathroom. Otherwise would definitely stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Jennifer

Travelled with group
Disliked: Property conditions & facilities
No remote for the TV. Asked for towels and was told to call housekeeping but phone was not even hooked up in the room. Pool area was nice but the pool water very cold
Stayed 4 nights in May 2024

2/10 Terrible

Kaley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom had items from the previos guest still in there. The shower was squealing every time you turn it on. Only a few of the elevators worked had to wait almost 20 minutes to get an elevator down to the lobby.
Stayed 1 night in May 2024

4/10 Poor

LINDA

Travelled with partner
Disliked: Property conditions & facilities
Beds were uncomfortable and so were the pillows.. ordinary room and ac wasn’t the best.
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible experience. Thank you!

10/10 Excellent

Nora

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service! Totally recommend it
Stayed 2 nights in May 2024
Response from Hotel on 21 May 2024
Thank you for taking the time to leave a review. It’s so encouraging to hear back from happy clients!

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to meet people
Stayed 4 nights in May 2024
Response from Hotel on 21 May 2024
We're thrilled that you enjoyed your time with us at The Plaza. We appreciate your patronage and look forward to having you back again soon.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly service! Room was comfortable and very clean.
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
Thank you so much for giving us a 5-star review. We can not wait to welcome you back.

2/10 Terrible

Jeannette, Novato

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
At check in we were offered a King smoking room. All other rooms were taken because of a festival in town. The front desk agent was rude and not willing to try for a solution other than us upgrading to a more expensive junior suite. We were already paying a premium for the room we had booked and paid for in advance. We eventually had to do the upgrade because the smoking room was disgusting. Our upgraded junior suite is a tired, outdated, beat up room with major noise issues due to Fremont Street. We offered to split the difference on the upgrade and were told that someone else will pay. WOW. Excellent customer service. We could have stayed at the Mandalay Bay for what we have now invested in this shabby room. The rest of the property is old and tired too. Stay away, better places to spend your money. The front desk person should find a different job where she doesn’t deal with people. She has very poor customer service skills.
Stayed 2 nights in May 2024

8/10 Good

William, Mount Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem, just an overnight stay. The hotel is right at the end of Fremont Street, so lots to see as soon as you walk out the front doors.
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

Valerie

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Room was not very clean. Could not eat in restaurants due to smell of cigarettes from the casino. Complementary products were low quality and mislabeled.
Stayed 4 nights in May 2024

10/10 Excellent

Stephany

Travelled with partner
Great trip both property have been great!
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service
Stayed at the plaza many times, Love it convenient location to Fremont Street like the pool need to be able to get coffee easier I don’t know if they have them at the bars where they have the slot machines maybe they do, but I have to walk all the way from the tower to Subway if I wanted to coffee and they don’t have Coffee maker in the room really the only time I want coffee is in the morning or right after I come in from drinking and it seems like when you want a cup of coffee you’ve got to go along way to get it and coffee should be easy at any property anytime of the day or night, but I do like the plaza would stay there again And probably will.
Stayed 6 nights in May 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place so much fun and excitement
Stayed 4 nights in Feb 2024
Response from Hotel on 21 May 2024
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Janet, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff Great location
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
Thank you so much! I am glad you enjoyed your stay.

2/10 Terrible

Gerson

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel on 21 May 2024
Thank you for your recent review of the Plaza. We appreciate your feedback!

10/10 Excellent

sanjay

Stayed 2 nights in May 2024
Response from Hotel on 21 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 14 May 2024
Thank you for the great feedback!

10/10 Excellent

Cindy lou lou, SOUTH SAINT PAUL

Travelled with partner
Liked: Staff & service, property conditions & facilities
I would come back 😎
Stayed 3 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall had a great stay.
Stayed 3 nights in May 2024
Response from Hotel on 21 May 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guest like you. Have a wonderful day

8/10 Good

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*Thumbs up*
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

2/10 Terrible

Heecheon

Disliked: Cleanliness, amenities, property conditions & facilities
I could hear noises from outside, similar to a generator or turbine running. Additionally, I could hear everything from the neighboring room, including conversations and even the sound of using the bathroom. Moreover, there were trash item scattered on the floor of the room. It was a terrible experience.
Stayed 2 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the hotel and casino was smelly linen towels tattered most definitely needed updates we did appreciate Fremont Experience so close
Stayed 3 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

10/10 Excellent

Anthony Earl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hospitality
Stayed 4 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

6/10 Okay

chandra

Travelled with family
It should have coffee machine in room
Stayed 3 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

10/10 Excellent

Nycole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

6/10 Okay

Joanna

Travelled with family
Liked: Staff & service
Stayed here for only 1 night just to be close by to the Fremont experience . Worth staying to be right in the action and economical if youhave a budget . Its right at end of Fremont so not as loud area as Four Queens or Golden Nugget which are right in the middle of all the action . Rooms are alittle worn outdated but fine for our purpose .
Stayed 1 night in May 2024

8/10 Good

Emilio

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Hotel Mangement on 13 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

8/10 Good

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside is the bass from the music on Fremont until around 2 am. But it was still a pleasant stay
Stayed 2 nights in May 2024
Response from Hotel Mangement on 12 May 2024
Thank you for your feedback. We look forward to seeing you again soon!

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Older feel but nice overall. Could be cleaner. Not bad, with a few improvements it could be special. Id stay there again.
Stayed 5 nights in May 2024
Response from Hotel Mangement on 11 May 2024
Thank you for your feedback. We look forward to seeing you again in the future!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome time.
Stayed 4 nights in May 2024
Response from Hotel Mangement on 11 May 2024
Thank you for the great feedback. We look forward to seeing you again soon!

6/10 Okay

Carmen

Travelled with family
Disliked: Staff & service, amenities
This is an old hotel with older furniture in a very smoky casino with just okay staff. They are not the most nicest, they just move you along in the check in process and are done with you. Upon check in, we had asked the attendant if late check out was available because we had a late flight. She said they did for an extra $30 to check out at 4pm and $40 to check out at 6pm. We opted for the 4pm as our flight was at 7:00 pm. The next day house keeping told us to call the front desk which we did to find out we had to leave by noon the latest. They didn't honor what was offered the day before. Not surprisingly because they just move people along in that hotel. Our mistake was choosing that dump.
Stayed 1 night in May 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can’t wait to stay again
Stayed 2 nights in May 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool music was way TOO LOUD. If you want a great view of Fremont then expect loud music until 2am. Otherwise ask for room not facing Fremont for quiet nights.
Stayed 4 nights in May 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Laurie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We will stay again.
Stayed 3 nights in May 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 10 May 2024
Thank you for the feedback. We look forward to seeing you again in the near future!

10/10 Excellent

Tresa M, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza has done a ton of improvements from the last time I stayed there. The pool area and carrousel bar are impressive. I also appreciated the room updates and the fact that you still get change on cashout tickets. Can't beat the location either. Parking was easy too. Took a few minutes to get hot water to the 21st floor, that's the only downside.
Stayed 5 nights in May 2024
Response from Hotel Management on 8 May 2024
Thank you for the amazing feedback! We look forward to seeing you again soon!

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on 7 May 2024
I apologize you didn't have a great experience. We hope you give us another chance in the future!

10/10 Excellent

Arthur J

Travelled with partner
Liked: Amenities
Room was clean and staff was very accommodating.
Stayed 1 night in May 2024
Response from Hotel Mangement on 6 May 2024
Thank you for the great feedback. We look forward to seeing you again in the future!

4/10 Poor

levente

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the location OK.
Stayed 14 nights in Apr 2024
Response from Hotel Mangement on 6 May 2024
Thank you for your feedback.

10/10 Excellent

gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but too loud
Stayed 4 nights in Apr 2024
Response from Hotel Mangement on 5 May 2024
Thank you for your feedback. We look forward to seeing you again soon!

8/10 Good

Jody

Liked: Cleanliness, staff & service
Property needs updating
Stayed 3 nights in Apr 2024
Response from Hotel Mangement on 5 May 2024
Thank you for your feedback. We look forward to seeing you again soon.