We were looking forward to the experience in a beautiful part of Tassie with friends for a special birthday long weekend. Greeted by a lovely staff member, Judy who was lovely, helpful and then the customer service was pretty lax after that time - until departure when same girl looked after us. Once all the do's and dont's had been explained, upon checking our rooms and unpacking - we identified no working fan in bathroom, not enough lighting, spiderwebs across the window, fly screen in bedroom area covered with spiderwebs, bird poo down window in living area, TV didn't work and upon checking connections, antenna cable stuck with blu tack! No ironing facilities. No still water nor selection of soft drinks nor juices in bar fridges. Food for the dinners was bland and not the standard I would expect from such an award winning establishment. We had also ordered a birthday cake, expecting it would come from a patisserie or similar when ordered in from Hobart, only to find it was from Cheesecake Shop. We were totally disappointed with the experience, especially considering the prices charged.