If you are not from upstate NY, I wouldn’t recommend staying at this place. The staff, specifically front desk manager aren’t trained in how to deal with people (i.e.,basic communication, care for guest needs).
I came there with my three children and a small service dog. After the check in I was interrogated with unnecessary questions about my condition and my support dog. My children asked me “why is he picking on you” It felt unwelcoming and discriminating, very unprofessional.
The place was noisy, I didn’t complain at first, however the next day I shared my concerns about the noise with the receptionist. Loud stumping noise in the hallway - it wasn’t addressed at all.
The evening we arrived, Robert, the manager knocked on my door (woke up my children), and my dog started barking. My dog only barks when a stranger, knocks on the door.
He asked as well about the noise. My little one goes to bed around 8:30 pm, so the noise couldn’t be coming from our room.
The next day, a staff member knocked on the door again and woke up my children again, it was around 9pm. So I asked them to please not disturb us, the do not disturb sign was on the door -very invasive. Shortly after 9pm I got a phone call (which woke up my children again) stating that I have two choices; to leave voluntarily or they’ll call the police. There was no warning or a
