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Reviews of Best Western of Lake George

2.5 out of 5
Best Western of Lake George
2452 State Route 9N, Lake George, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 450 out of 1003 reviews" "
Rating 8 - Good. 325 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk attendant
Stayed 2 nights in May 2024

10/10 Excellent

katrina

Liked: Staff & service, property conditions & facilities
Service was amazing!
Stayed 1 night in May 2024
Response from Robert General Manager on 27 May 2024
Thank you so much for reviewing our property! We hope to host you again the next time your travels bring you to the area!

8/10 Good

Bakulesh

Travelled with family
Free breakfast but it was crowded and not enough food.
Stayed 1 night in May 2024
Response from Robert General Manager on 27 May 2024
Thank you for reviewing our property!

8/10 Good

Jean-Claude

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Robert General Manager on 25 May 2024
Thank you for reviewing our property! We hope to host you again the next time you are in the area.

10/10 Excellent

Dominick

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cristy and Bree are the best front desk employees,you have,the entire staff where also friendly too.Me and service dog named Taz we went up to Lake George to celebrate our birthdays,I turned 70 years old and Taz turned 7years old and Cristy and staff surprise me with a birthday card and a blueberry muffin with a candle,they all made my birthday very special for me and Taz.
Stayed 2 nights in May 2024
Response from Robert General Manager on 24 May 2024
Thank you for reviewing our property! We hose to host you again when your travels bring you to the area.

2/10 Terrible

Nasir

Your front desk person Josh need more training that how to talk to the paying guest. When I arrived yesterday night from CT. My assigned room wasn’t clean and he show me the 2nd room that was not ready even…Finally after 25 minutes he gave us a room when I asked him what is your company policy for this kind of inconvenience his response was I don’t want to do off the way job.. I am so disappointed for this kind of service and won’t recommend any one and not I personally stay here in future.. I would like to get reply from the top management and would be appreciated if it will be some sort of compensation.. Thanks
Stayed 1 night in May 2024
Response from Robert General Manager on 24 May 2024
Hello Nasir,I deeply apologize for any inconvience you experienced during your stay with us. This is not the level of hospitality that we strive for. This will be addressed and I hope the next time you're in the area you choose stay with us to offer you the level of hospitality that we strive for. Warm Regards

10/10 Excellent

SANDEEP

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in May 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

Kathaleen, Holland

Travelled with partner
The girl working the desk, Kristy, was very accommodating and friendly. She is truly a jack of all for this hotel. Genuine asset. Our room was very nice, beds were very comfortable. The breakfast was more than we hoped for and was very good. The hotel is easy on and off highway and easy to get to everything. Would definitely recommend staying there.
Stayed 2 nights in May 2024
Response from Robert General Manager on 14 May 2024
Thank you so much for reviewing our property! I will share this review with our team to let them know they did very well.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Robert General Manager on 14 May 2024
Thank you for reviewing our property!

4/10 Poor

Lisa

Liked: Staff & service
The room we stayed in you could hear everything. Families with kids making noise in the hall before 7:00 am. Got up and left.
Stayed 1 night in May 2024
Response from Rebecca on 12 May 2024
Dear Lisa,Thank you for taking the time to review your stay with us. I'm sorry to hear that your experience was not up to our usual standards. I can understand how that can be frustrating.I hope you will consider staying with us again in the future.

8/10 Good

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in this time (March) was supposed to be "deluxe" it was NOT, bathroom wasn't as clean as I would have liked. carpet in rough shape, dusty fixtures in the entire room and sticky stuff on the night stand between the beds, I had to clean it before I put anything on it. We were also on the first floor near the front desk so a lot of people walking through the halls and noisy vehicles right outside our window. The room we stayed in on our July visit was the extreme opposite, VERY nice. 2nd floor and very much "deluxe". will definitely stay again but request a 2nd floor room with outdoor pool view. Outdoor pool is gorgeous and indoor pool/hot tub good. Breakfast was descent and what I would expect from a hotel that includes it.
Stayed 2 nights in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

8/10 Good

Victor

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and affordable hotel. The pool is small and the breakfast is just ok, but totally fine for the price I paid.
Stayed 3 nights in Feb 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

Lisa, Nedrow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at check in was very pleasant and informative
Stayed 1 night in Apr 2024
Response from Rebecca on 29 Apr 2024
Dear Lisa,It's so great to hear positive feedback from our guests! We hope to be able to host your next trip to Lake George. Thank you again for taking the time to review our property and staff.

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They were booked out for the solar eclipse. They put us in a handicap room that didn’t even have a queen bed. Two ppl paid to sleep on a full size mattress that was so old it has divets in the bed. The floor was filthy. I spilled some water and cleaned it up and the floor made the towel black. I had to wear shoes the rest of my trip in the room. The bathroom shower head was broken spraying water everywhere and the tub was clogged as well. I wish they’d just give my money back.
Stayed 3 nights in Apr 2024
Response from Rebecca on 10 Apr 2024
Dear Richard,Thank you for taking the time to share your thoughts with us. I'm sorry to hear we fell short of expectations, I understand how that can be frustrating. Your comments have been shared with our housekeeping and engineering department heads to ensure this is an isolated issue.We hope you'll consider staying with us the next time your travels bring you to Lake George

8/10 Good

Malathi, New Providence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location to stay the night prior to the eclipse. Basic hotel with a breakfast.
Stayed 1 night in Apr 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

vladimir

Liked: Amenities
Great place
Stayed 1 night in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our proeprty!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite place to stop on our way to Canada. Rooms are always clean and very comfortable. Staff is helpful and friendly, plus they have a great breakfast. Also free coffee anytime!
Stayed 1 night in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property! We look forward to hosting you again!

10/10 Excellent

Sylvain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C était très propre et pas loin de l autoroute
Stayed 1 night in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

6/10 Okay

Julie, haughton

Liked: Cleanliness, staff & service, amenities
The walls were paper thin and the entry door to room was too small for the opening. I had to put towels at base of door because it did not extent to the floor. Light and sound still came in on the other 3 sides of the door.The sounds from the adjouning rooms were loud (loud TV, children playing, and loud voices) all night long. Unable to sleep due to the noise.
Stayed 1 night in Mar 2024
Response from Rebecca on 19 Mar 2024
Dear Julie,Thank you for taking the time to share your comments about your stay. I'm sorry to hear that you did not get good sleep due to noise, I understand that can be frustrating. Again, I appreciate you letting us know that your stay wasn't up to our usual standards. I will address with our engineering and front desk staff to ensure this is an isolated incident.I hope you will consider staying with us again in the future.

2/10 Terrible

Sarah

Holiday Inn and Best Western switched my reservation made through expedia, never told me and then charged me even when expedia and Best Western agreen that is what happened. Never saw the place. Never want to.
Stayed 2 nights in Mar 2024
Response from Rebecca on 17 Mar 2024
Hello Sarah,I'm sorry to hear that happened. I'd like to review what happened to see if there is anything we can do on our end to help your situation. Please feel free to reach out at your leisure.Warm Regards,

10/10 Excellent

Lis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean room, convenient to Lake George.
Stayed 1 night in Mar 2024
Response from Rebecca on 17 Mar 2024
Thanks Lis,So glad to hear you enjoyed staying with us! We hope to see you again whenever your travels bring you into town!

10/10 Excellent

Elisete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for a short stay, close to everything, shops, restaurants, souvenirs and some tourist attractions. The lady who takes care of breakfast is super kind and friendly. I would go back to this hotel.
Stayed 3 nights in Mar 2024
Response from Rebecca on 17 Mar 2024
Hello Elisete,Thank you for taking the time to share your experience with us! I'll be sure to share your kind words with Elsie, she'll be so elated to hear she was able to provide memorable service!

4/10 Poor

Ada

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on 8 Mar 2024
Dear Ada,I'm sorry to hear that we did not meet expectations. This is below our usual standard and I have shared your review with our staff to better uphold our values.Thank you again for staying with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access for skiing (Gore Mountain). Close to town and Lake - nice to stroll around, even in winter. Friendly workers.
Stayed 1 night in Feb 2024

8/10 Good

CHIKKU

Stayed 1 night in Feb 2024
Response from Rebecca on 8 Mar 2024
Dear Chikku,Thanks for staying with us! I'm glad to see you had a great stay!

6/10 Okay

David

Travelled with family
Rooms a little musty, breakfast staff surly
Stayed 4 nights in Feb 2024
Response from Rebecca on 8 Mar 2024
Dear David,Thank you for sharing your thoughts with us about your stay. It is through our guest comments that we are able to improve.I hope you'll considering staying with us again in the future.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This pace i alright
The place is great-breakfast, the room and water pressure. The pool and hot tub was crowded at all times.
Stayed 2 nights in Feb 2024
Response from Rebecca on 8 Mar 2024
Dear Frank,I'm sorry to hear the pool was overcrowded. In the winter it's a popular place to be for sure. We'd love to host you again in the summer when both of our pools are open!

10/10 Excellent

Sean

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for a quick overnight with my husband and granddaughter to attend attraction at the fort due to very good Expedia reviews, unbelievably low (off-season) rate of $57, free brkfst. After booking I read some other reviews and got a little worried as you usually "get what you pay for." But this stay was EXCELLENT! Yes, hotel is dated, hall carpet and furniture a bit worn, and free brkfst is not a gourmet meal. I would not expect any different at that price, just looking for a clean, safe, economy hotel to sleep 1 night. But this hotel exceeded my expectations in every way! The lobby was clean and inviting, and the girl at the front desk was SO nice and friendly, I wished I had gotten her name. She was there at night when we went to bed, and back again when we left the next morning, working 2 almost back to back shifts on little sleep and was still so nice. Our room was clean, fixtures, water pressure, heat, TV, beds, mini-fridge - all in perfect working order. It was very quiet and we slept well. In the a.m. Elsie in the brkfst room was very friendly and pleasant. There was an excellent variety of foods. Everything was spotless and clean, and surprisingly for a free breakfast the coffee tasted great, the instant scrambled eggs and thin bacon weren't high caliber products BUT were PERFECTLY cooked, moist eggs (not dry) and crispy bacon. Elsie obviously takes pride in her job. I would have paid twice as much for our stay and still thought it a deal. 5-stars!
Stayed 1 night in Feb 2024
Response from Rebecca on 8 Mar 2024
Dear Heidi,I'm so glad you enjoyed your stay! It is so encouraging to hear positive feedback and I have shared your kind words with my staff. Thank you for choosing to stay with us and I hope we will see you and your family again the next time your travels bring you to Lake George!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The gentleman that checked me in was very friendly and helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place kids loved it had lots of fun in the pool and hot tub
Stayed 1 night in Feb 2024

6/10 Okay

Vladislav, River Vale

Travelled with family
Liked: Cleanliness, staff & service
Pros: - Close to I-87, - Relatively close to Queensbury with a lot of restaurants and stores - Close to West Mountain - Reasonably priced - Clean rooms - Includes breakfast - Prompt check-in and check-out - Free parking Cons: - Very thin walls - you can hear your neighbors talking - A noisy AC unit (a lot of inexpensive hotels suffer from it) - No room service in 3 days (not sure why) - A bunch of small repairs are needed, such as a door knob, a shower door handle etc. - A tiny pool with a lot of people (maybe due to a busy weekend) - Gore mountain is a 40 minute drive (doable, but not recommended, if you can find something closer) - No elevators, so if you're on a second floor, be prepared to drug you luggage up - Breakfast is very limited and basic - Very dangerous slope to exit the hotel parking when it snows - barely managed to stop before the main road
Stayed 3 nights in Feb 2024

6/10 Okay

George, Mahopac

Travelled with partner
Disliked: Cleanliness, staff & service
We had ask our room to be cleaned and it was not nor did they put any fresh towels.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024
Response from Robert General Manager on 16 May 2024
Thank you for reviewing our property!

10/10 Excellent

HALIL

Liked: Amenities
No carpet in rooms Smelly corridor carpets
Stayed 1 night in Feb 2024

10/10 Excellent

Maryse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rebecca on 16 Feb 2024
Thank you for choosing to stay with us! We're so glad you had a great visit!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower pressure bad but only recommendation
Stayed 2 nights in Feb 2024
Response from Rebecca on 16 Feb 2024
Thank you for mentioning that our water pressure may need some adjustment. I will pass this onto our chief engineer. We hope you'll choose to stay with us again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs Some Updates, missed the mark
We had a queen room, both beds were broken, one of the beds rocked front to back like a teeter-totter and the other sunk in the middle so badly that we couldn't sleep without overlapping each other. The indoor pool is much more worn and outdated. I got a cut on my hand from the edge of the hottub. Both the pool and hot tub were dirty. We had a do-not-disturb sign on our door and were awaken before 9 by very loud talking outside our door. Which turned out to be the maids. Definitely unexpected all around. We won't be returning. Positively, the room was clean, and the check-in/check-out staff were very nice. The breakfast staff on Sat morning was a doll, she's a keeper.
Stayed 2 nights in Feb 2024
Response from Rebecca on 12 Feb 2024
Thank you for your review.I'm sorry to hear we fell short of expectations; your comments have been shared with our maintenance and housekeeping staff to review policies and ensure we address these issues. It is through our guest comments that we are able to improve as a business.Once again, my sincerest apologies for our short comings.

10/10 Excellent

Shanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a nice stay and the beds are crazy comfy
Stayed 1 night in Feb 2024
Response from Rebecca on 12 Feb 2024
Dear Shanna,Thank you for your review! We are so glad to hear we were able to provide excellent service, we hope to host you again soon.

6/10 Okay

Patricia

There were a few pieces of trash on the floor when we got into our room. The mattress was so soft, uncomfortable. Breakfast was not very good. Staff was very friendly & nice
Stayed 1 night in Feb 2024
Response from Rebecca on 12 Feb 2024
Hello Patricia,I'm sorry to hear that your stay wasn't up to our usual standard. I have shared your comments with our housekeeping to ensure this is an isolated incident.

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western fail
We did not get the room we book. The large luxury suite we booked was given to other guests. We had to book another room to accommodate our party. I find it disappointing that the hotels can make the decision as to what room they decide to give to guests
Stayed 2 nights in Feb 2024
Response from Rebecca on 8 Feb 2024
Dear Paul,I'm sorry to hear that your stay with us wasn't up to our usual standard, I understand that can be frustrating. I have shared your comments with my team to better asses the service we provide and ensure this is an isolated incident.

10/10 Excellent

vladimir

Good
Stayed 1 night in Feb 2024
Response from Rebecca on 6 Feb 2024
Hello Vladimir,Thank you for taking the time to let us know you enjoyed your stay! It is always encouraging to hear positive feedback.We hope to host you again the next time your travels bring you to Lake George.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and were there whenever you needed them. They made our stay very enjoyable and safe. Would recommend the hotel to family and friends. It also was.a very clean property.
Stayed 5 nights in Jan 2024
Response from Rebecca on 8 Feb 2024
Hello Lorraine,Thank you for taking the time to express our service success! We strive to make sure every guest has a great stay and it's so encouraging to hear words of praise. We hope to be able to host you the next time your travels bring you to Lake George!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place where I was snowbound
The bed, shower and service was great. The complimentary breakfast looked great, but to get the hot options, you have to be up early. You snooze, you lose, I guess. But don't quote me on that, because I was cool with whatever. A pool and hot tub, vending machines...I just feel a microwave in each room would be a good thing. But still, I have nothing but great things to say, and again, the customer service from all areas, were fantastic.
Stayed 3 nights in Jan 2024
Response from Rebecca on 8 Feb 2024
Hey Michael,Thanks for choosing to stay with us. It was a pleasure to host your trip to Lake George and I hope we are able to provide many more memorable stays in your future!

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rebecca on 8 Feb 2024
Hello Lynette,Thanks for the 10/10 review! We're so glad we were able to provide an excellent experience for you.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca on 12 Feb 2024
Hello Phil,Thank for leaving a review! We hope to host you the next time your travels bring you to Lake George.