I stayed at many hotels around the world. But I can only say that this resort, has one of the rudest customer service, extremely expensive for what you pay for and what you get. With spending over $5k (just the stay) at this hotel, you would think there would be something special. Something worth staying for.
Some folks from the front desk were pretty rude to us when we first checked in. We came to this trip for and on my birthday, later we saw that they offered free box of chocolates to people's birthday. But not to me. They also allowed other people to check in early (9:30am) while they wouldn’t even let me check in until the clock struck 4pm. And she had to “check to make sure if there are any rooms”.
Everything is outdated.
They have a ps3 for you to play DVDs. DVDs you can rent downstairs. However, it's only 1 DVD or 1 game at a time.
The bbq grill is in a hidden and strange location, in front of the hotel next to the tennis court, and it's not on some of the maps (i.e. in the elevator or by the valet). It was unfortunate because it made more sense to have the grill by the pool, no?
Parking was tough if you have a big car. We got a BMW x5 because that was the only car left for us and none of the covered parking spot fit. They were all compact.