Verified
8/10 Good
Ana Marie
23 Feb 2017
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, near bus stop
Actually we had a hard time finding the hotel since they changed its name and did not inform us. So we just relied on the address that was printed on my confirmation voucher. We have been going round the neighborhood looking for the hotel, finally we found it thanks to some locals who helped us. When we got to the hotel there was a name outside the front wall but it was another name. But once we found it we did not have a hard time going back to it. It is very accessible to the bus stop and near Toji Temple. We also liked the room which was clean and complete. Everything looked new. The staff was also very helpful and apologetic when she found out that we were not informed of the name change. They were very strict with check out. We were late getting back for like 20 minutes and when we got there the cleaning lady and staff was in our room packing our bags. We did not complain anymore, we just got out bags then left. Over all our experience was a mix of good and bad. Hopefully this will not happen to their other guests.