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Reviews of Neopol Hotel Deluxe

Neopol Hotel Deluxe
Yilanci Burnu Sk, no 17, Kusadasi, Aydin

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 205 reviews" "
Rating 8 - Good. 70 out of 205 reviews" "
Rating 6 - Okay. 39 out of 205 reviews" "
Rating 4 - Poor. 22 out of 205 reviews" "
Rating 2 - Terrible. 12 out of 205 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty bathroom
The bathroom hadn’t been cleaned there were fingers prints and fluid on the large chrome toilet buttons to flush toilet, shower head & glass were covered in water marks n dry wiped cloth marks. Shower became a swimming pool after 2-3 minutes flooded the floor. Towel holder was broken, glass door to bathroom was disgustingly dirty pen, marks & fingers prints all over, Towel rail was broken and left in a draw .thick dust on top of mirror & air con unit.. I did complain and offered another room however it was in the same condition as my room
Toilet flush
Bathroom door
Shower screen
Stayed 2 nights in Jan 2024

4/10 Poor

Jamie

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Terrible- only 5 star item was the bed as it was super comfy. The views were amazing also. Reception area was very nice & staff were friendly. Went up to our room to find bathroom door would not close. There were a few lights in the room not working. The paint was in need of tlc. Shower was poor quality as it did not come out the shower head properly. Would not recommend with children or for a long period of time. - we were woken up by other guests shouting and laughing outside our door early hours of the morning. We complained to the front desk but unsure if they were spoken too. We only stayed for two nights but would not stay again.
Stayed 2 nights in Jan 2024

6/10 Okay

Kellie

Travelled with partner
Rooms - we had a family room and to be honest we couldn’t fault it. A few sockets hanging out the wall with wires showing was about the only negative. Very spacious rooms with great balconies and beds. Pool area- we were the only people around the pool most days, no music on, we ended up going to a nearby hotel for a better atmosphere. Food- breakfast is your typical Turkish breakfast with a small choice of meats/cheeses, bread and conserves. They also have 3 containers for hot food which most days contained eggs, and then varied between cheese pastry, Turkish sausages, chip, wedges, even spaghetti bolognese one morning?! We wanted to grab some lunch on our first day and upon asking the restaurant for food we were given a menu but everything we asked for we were told “sorry we don’t Have” so in the end we had to settle with a burger and a plate of chips as it was the only thing they had. Definitely not your typical lunch time pool snack bar that we’re used to. Very little English is spoke here as the majority of the guests seemed to be Turkish but it was enough to get by when we needed it.
Stayed 7 nights in Sep 2022

6/10 Okay

Siamak

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The pool was nice and rooms was clean enough. But there was some issues about the property: 1- Elevator: There are 3 floors and lots of steps to get there. No elevators; so you got to carry your luggage. Lack of elevator is an issue for this or any hotel! 2- Rooms needs maintenance. Bathroom at our room looks old and outdated, water was going out of shower to the bathroom floor. the towel hanger was broken and not much hanger in there. No trash bin in the room. Fridge was not cooling.
Stayed 2 nights in Sep 2022

2/10 Terrible

Uzma Jabeen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool hours were incorrectly advertised . The room was dirty with hair on the floor and staircase . No water or hot tea kettle in the room . This was a one star hotel . Miss advertised
Stayed 1 night in Jul 2022

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views
This hotel is a little gem. Really easy going and quiet. Views from balconies are great. Really enjoyed staying in this hotel.
Stayed 3 nights in Jul 2022

4/10 Poor

Christopher

Disliked: Staff & service
Disappointing
Terrible drive into hotel. Building site and stray dogs. No sheets in bedroom. Mouldy leaking aircon. No cups etc either. Food very ordinary with no atmosphere in restaurant area. Very overpriced for the offering. On the positive Lovely young who were trying their best but too few of them. Great views but a long ugly walk to beach.
Stayed 2 nights in Jul 2022

8/10 Good

Seda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this property but I don't line your service. Sorry,, I was so disappointed with your booking service
Stayed 3 nights in Jun 2022

2/10 Terrible

Anna

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Water smells of egg . Rooms need updating the floor slides side to side Dirty room Poo stains and urine marks on bed Slimy shower - avoid at all costs
Stayed 3 nights in Jun 2022

8/10 Good

??? ????

Travelled with partner
Liked: Staff & service
I didn't like that the hotel doesn't have an elevator
Stayed 3 nights in Jun 2022

2/10 Terrible

Peter

Stayed 2 nights in Apr 2022

6/10 Okay

Roger

Liked: Property conditions & facilities, room comfort
Disappointing to find hotel not fully open,pool empty of water with maintenance staff in attendance.
Stayed 1 night in Apr 2022

6/10 Okay

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Appalling Cleanliness
I know we stayed at this hotel out of season as our trip wasn't for a holiday but very disappointing as paying guests! On arrival in the middle of the night we were given a key to a room on the opposite side of the hotel, to get there and need to use phone torch to see where we were as no electricity on, staff followed after us using his own torch saying "wrong key", to be then given a key to the room next door with no electricity or water on, so then given a third key to a room opposite side of hotel again but a smaller room which only sleeps 2 people not 3 as we'd paid for. We stayed here for 9 days and had NO housekeeping whatsoever; no change of towels, bedding or cleaning of any type. The hotel itself is on the top of a VERY steep hill so no good whatsoever if you've problems with mobility with no restaurants in the immediate area and hotel restaurant closed it's a big hike to go out to eat. Some staff were lovely and couldn't fault them but others, as paying guests, we were more or else left isolated and to fend for ourselves. The hotels condition was poor, it looked beautiful in the photographs and the room layout and view was fantastic but cleanliness was appalling! Toilet was stained and disgusting, the net curtain was ripped, the balcony was constantly full of water and as said no housekeeping done throughout our stay. The reception area was leaking badly with rain. Avoid this place is you value cleanliness and don't like hiking. certainly wouldn't stay here again.
Stayed 6 nights in Nov 2021

8/10 Good

JOANNE

Beautiful views and hotel 😊
Stayed 7 nights in Oct 2021

2/10 Terrible

JASEM

Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
So many things are not ok
Place looks good but the room is missing details as tea and coffee machine and the usual things on the bathroom are not there. The breakfast is disappointing and not good. The water on the sink was salty and hot water takes so much to heat up. Overall, if you are looking for a room to sleep and get away on daylight then this hotel is okay but if you need service then you should select another property since they need to be improved...
Stayed 3 nights in Sep 2021

2/10 Terrible

Sal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and clean . Stayed at the suite, air conditioner does not reach the second floor .
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Stayed 6 nights in Apr 2021

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

4/10 Poor

Ingrid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hotel
The hotel is located in a residential area with dumping land next to it. Lots of stray dogs/cats. Our room was filthy. I had to ask reception to send the housekeeper to clean the light shades next to the bed that previous guests had used as ash trays. The room reeked of cigarette and bad body odour! The bathroom was so dirty and taps and sink had not been cleaned nor the shower glass. I felt physically sick. The batteries of the remote control to the aircon were drained. The hotel had no lift service nor Tea/coffee making facilities in the room, incorrectly advertised on hotels.com. The hotel is situated from the centre and on a steep hill. A taxi costs 25TL one way. The only positive thing to say is that the view from the hotel is stunning. Avoid if you treasure your health.
Stayed 1 night in Feb 2021

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
High attention to detail from this establishment. I can't fault them. Clean & comfortable rooms, lovely amenities and excellent service from all staff especially the lady at reception and of Umit in the restaurant A+++++++ (the view was AMAZINGLY too!!)
View from my room
Stayed 2 nights in Jan 2021

10/10 Excellent

Sajad Ali

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
A nice and clean room with wonderful sea-view. The problem we faced there was that, the hotel room we reserved did not have hot water, so i didn’t have any other choice but to take a freezing cold shower in the middle of winter hopefully there was a hairdryer. i enjoyed my stay with my friend at Neopol Hotel.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasnt too bad to be honest, we stayed there one night, and it was ok for that price. The view was perfect, and night receptionist were so helpful.
Stayed 1 night in Sep 2020
Response from GM on 6 Oct 2020
Dear Guest, Thank you for your comments. We would like to see you again.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with Awesome Views
What a beautiful view! This was also, by far, the most spacious hotel room we had in Turkey, and for a good price. Kusadasi is also a great little city, a fun Mediterranean getaway with lots to do and a lot of nearby (and in-city) history. There were a few hiccups, however -- this is clearly generally a well-appointed hotel with great services, but like so many places right now, the pandemic has things running not quite at 100%. Hotel services like the restaurant and pool are closing a little early, and are not quite full service at this time (the pool bar isn't open, for example, and the restaurant has a VERY limited selection available). The room, while clean and with lots of features, had a few flaws (floor not in perfect repair, slightly broken desk in sitting room, only one trash can in a very large place, for example). But, again, this is easily attributable to the current circumstances; I definitely had the impression that things are normally A-one. Bottom line: I'd definitely stay again, but a tiny bit more attention could be paid to maintenance at the moment (really, just a little). One more thing: it's up the hill a ways from the rest of town, so unless you're a walker (we are, so it was great for us), you'll need to take taxis to the rest of Kusadasi.
Stayed 2 nights in Sep 2020
Response from GM on 26 Sept 2020
Thank you for your comments. We would like to see you again. Besr Regards. GM

4/10 Poor

Ali, London

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay it was very bad because it’s not clean or good for the virus there is no very good clean and they clean every 2 or 3 days and very bad services
Stayed 11 nights in Aug 2020
Response from GM on 25 Aug 2020
Dear Ali, Our stuff working really careful, our goverment taking care of everthing and cheking everything daily. We have never get same complaint from our guest. Please do not mislead people who read reviews.

8/10 Good

Engin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from GM on 25 Aug 2020
Thank you for your point, we would like to see you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Perhaps becsuse of the winter...hot water took 10-15 to heat. Heaters in roo. Didnt work. The staff did bring a plug in unit which didnt work very well. Perhsps a better place for the summer....
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at Neopol Otel. Our only issue wasn’t even a big one just related to the off season travel. The restaurant service was quite limited due to the off season but the staff did try to accommodate our requests.
Stayed 3 nights in Nov 2019
Response from GM on 21 Nov 2019
Dear Guest, We are happy for you, we would like to welcome you summer time too. Thak you for your comments. Engin I. GM

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal
All the hotel staff were friendly and helpful. The room was very nice with great views across the sea and a nice sea breeze to keep you cool. I took the dinner option and the food was great and the breakfast had lots of great choices. I ended up spending 3 nights here I was so impressed originally it was only going to be one night. They even gave me a later checkout than normal when I asked to fit in with my travel plans without any extra charges. It was a great value hotel for the price.
Stayed 1 night in Sep 2019
Response from GM on 2 Oct 2019
Dear Todd, We are happy for you, we would like to see you again in out place. Thank you for your nice comment. Engin I. GM

6/10 Okay

Ugur

Stayed 3 nights in Aug 2019
Response from GM on 2 Oct 2019
Dear Guest, We really take your comments seriously and we are going to do our best to correct negativity. Engin I. GM

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful modern property, excellent views. Parkin
Beautiful property. Very comfortable. Parking was limited though.
Stayed 1 night in Aug 2019
Response from GM on 3 Sept 2019
Dear Ethan, Thank you so much for your comment, we would like to welcome you again. Engin I. GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from GM on 5 Sept 2019
Dear Guest, Thank you for your point. We would like to welcome you again. Engin I. GM

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from GM on 5 Sept 2019
Dear Guest, Thank you for your point for us, we would like to welcome you again. Engin I. GM

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is a lovely hotel I nearly can’t fault it! The staff are all so nice and extremely helpful especially the girl with the curly hair on reception and huseyin. They will do all they can to help you and make your trip as plesent as possible. I stayed here in total for 10 nights but it was a trip which was split up and I’m so glad I chose to go back here and stay again. The rooms are all beautiful and spacious with a fridge and air con and double shower and balcony with beautiful views. The pool area is also very nice and has a swim up bar. Unfortunately the pool is all one depth and very deep with no indication as to the depth so I didn’t try to swim. The restaurant has a nice variety of meats and cheese as well as cereal for breakfast with tea coffee and water. I felt it could have offered more fruit and some fruit juices. I also had lunch here once or twice which was good but unfortunately there is no menu to explain what’s on offer. The hotel is up a steep hill and has a lot of steps to the rooms but it’s onky 3 stories high. So this is one of its bad points but the views are just amazing. I would definitely recommend this hotel for a stay and will be back.
Stayed 2 nights in Jul 2019
Response from GM on 5 Sept 2019
Dear Siobhan, First of all thank you for your spectacular comments. We're trying to do our best for our guests. We would be honored to see you again. Engin I. GM

4/10 Poor

Verified traveller

Stayed 3 nights in Jul 2019
Response from GM on 5 Sept 2019
Dear Guest, We really take your comments seriously and we are going to do our best to correct negativity. Thank you so much for your comments, we would like to see you again. Engin I. GM

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! The staff are so nice. The room was very big with loads of space. Room had air con a fridge and the bed was so comfortable. The pool area was also quite nice with comfortable sun loungers. At night time the pool also lit up with blue lights and is very nice. The views from this hotel are amazing. You look over the sea and to see the sunset from it is quite beautiful. On the downside the hotel is up a big hill so I would not recommend it for people with walking difficulties or with small kids in buggies The food options also weren’t great with no fruit or fruit juices for breakfast and no menu for dinner and only 3 options for dinner but staff were very willing to help as best they could
Stayed 4 nights in Jun 2019

8/10 Good

Kam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how it was very clean and most of the staff were friendly. Taney can improve more on entertainment as it was quite boaring and nothing to do at the hotel except using the pool which closed at 9 pm so if you had come from the city enter and wanted to use the pool you couldnt. Overall it was ok
Stayed 3 nights in Jun 2019
Response from GM on 17 Sept 2019
Dear Guest, First of all thank you for your comments. We're trying to do our best for our guests. We would be honored to see you again. Engin I. GM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from GM on 17 Sept 2019
Dear Guest, Thank you for your point. We would like to welcome you again. Engin I. GM

10/10 Excellent

TURGAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes very nice hotel Very very comfortable beds The staff was very very helpful and friendly Fantastic sea view from our bedroom The receptionist was most helpful Miss Sebihe Gelik was most helpful Location was very good I would stay here again
Stayed 4 nights in May 2019
Response from Engin I. GM. on 22 May 2019
Mr. Turgay, Thank you so much for you nice comment, you so kind and we are so happy to meet you. We would like to see you again. You had our informations so keep in touch. Engin I. Sebiha C. GM FOM.

10/10 Excellent

Ahmet Soner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Minsoo

Stayed 3 nights in Dec 2023

10/10 Excellent

Halil mert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Fiyatına göre harika bir otel . Manzarası ve odaları güzeldi genel olarak temizdi sadece havluları kokuyordu.Resepsiyondaki Hanımefendi Kibar ve güler yüzlüydü Her şey için teşekkür ederiz.
Stayed 1 night in Oct 2023

10/10 Excellent

KARIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel super calme, vue sur mer à couper le souffle et propreté parfaite. La piscine est au top et le personnels au petit soin… petit bémol pour le petit déjeuner que nous avons trouvé assez simpliste mais bon. Nous avions la suite qui est un Triplex sur 3 niveaux vraiment top!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Yunus Emre

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Gökhan Yunus

Stayed 2 nights in Sep 2023

6/10 Okay

Hülya

Travelled with family
Die Aussicht war hervorragend, allerdings ohne Transfermöglichkeiten zum Strand etc Es ist noch Luft nach oben…machbar nicht unmöglich Das Personal war hilfsbereit und nett.
Stayed 9 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Artı ve eksi yönler
Kuş adasında önce Akman Hotel’de konakladık hayatımızda gördüğümüz en kötü oteldi. Mülteci kampından bir farkı yoktu.. Daha sonrasında gece hemen burayı bulduk ve sabah buraya geçtik, odaların iç düzenleri gayet güzeldi, odanın içi ve nevresim temizliği de okeydi ancak tuvalette kireçlenmeler ve klozette oluşan sarı lekeler. pas ve kirler ise hayal kırıklığıydı. Havluları pamuklu değildi sentetikti kurulanırken hissettim. Kesinlikle değiştirilmesi gerek. Banyoda sıcak su gelmesi için bayağı bekledik resepsiyonu aradık ve sorunumuzu söyledik personel göndereceklerini söylediler ve hallettiler hemen, bu hızlı çözüm bir artıydı. Otelin konumu ve düzeni gayet güzeldi, sadece klozetteki lekeler sorundu. Gerisinde bir sorun yoktu. Kahvaltının saat 8-10 arası olması da kısa bir süre, uyuyup dinlenmek isteyenler için erken bir saat. Benim için kötü denilecek bir deneyim değildi. Teşekkürler.
Stayed 1 night in Sep 2023