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Reviews of Uptown Imperial Hotel

3 out of 5
Uptown Imperial Hotel
No 41, Jalan Ria 1, Kawasan Perindusterian Ria, Kajang, Selangor Darul Ehsan

Reviews

5.6
Rating 10 - Excellent. 0 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 7 out of 13 reviews" "
Rating 4 - Poor. 3 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Shih Horng

Travelled with family
Disliked: Cleanliness, staff & service
The receptionist did not wear a mask properly. Even after I had informed him, he only covers his mouth with the mask, without covering the nose. My family left the hotel next day even I've booked for 3 days 2 nights.
Stayed 2 nights in Dec 2021

6/10 Okay

MEE FUNG

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2021

4/10 Poor

Harikrushnan

Business traveller
Disliked: Cleanliness, staff & service
Regret comfort
Horrible. Cockroach infested. Never change bed sheets and towels.
Stayed 3 nights in Jan 2021

6/10 Okay

Yon Keong

Business traveller
Tv not ok..... Can't fix at all
Stayed 1 night in Sep 2020

6/10 Okay

Habibah

Stayed 5 nights in Jan 2020

8/10 Good

Syazana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2018

4/10 Poor

Rashidah, Klang

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing Fancy.
Will not recommend this hotel to others. Need to improve a lot.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Room comfort
This is our second time at this same hotel. The last time we stayed two nights. This time we stayed five nights. This time I feel not so welcome. I came back because the first time was good, the staff, the everything. We like the location because of eateries nearby and not crowded as in KL central. The breakfast could have been much better. We were quite unlucky this time as there was a convention on on one of our nights there and the morning, our breakfast was horrible. We were served buffet and the plates were all used up and we had to make do with bowls to eat anything, eg toasted bread and when asked the staff for plates, they like ignore us. Other mornings were better. We hope they can serve more varieties of breakfast other than those same ones every morning. The coffee was not as hot as prefferrred, rather lukewarm for all mornings when there was buffet served. Housekeeping was below par as toilet rolls were not readily available.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Ok to stay for 1 night. Location not near to town.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception less experienced to intertant customer
Need improvement on the front desk,less experienced,check in at 11pm.

2/10 Terrible

Masri

Stayed 1 night in Dec 2022