6/10 Okay
Antonia
Travelled with family
31 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Our stay at Krabi resort wasn’t the best. The best thing about this hotel is the fact that is has a private area on Ao Nang Beach which is really beautiful. The hotel grounds are beautiful with luscious trees and nature and I imagine that once upon a time the rooms were very high quality too. However, the whole place felt quite rundown and outdated and we had a few problems. We were “upgraded” on arrival - but who knows what from, as in our new room the bathroom lights didn’t work, nor did the phone to call reception to report it. We walked the long route to the lobby (as couldn’t call for a buggy) and asked them to send an engineer whilst we were out having dinner. When we got back hours later, we checked at the lobby first to make sure it had been done and they said no engineer had been sent. So quite late that evening they were trying to fix the electrics in our room. Eventually they moved us and still the electrics were dodgy in the new room - bathroom lights temperamental and only 2 plug sockets in the whole room worked.
Then we were given false information - we wanted to book a boat to Railay Beach through the hotel and they told us to come at 8am the next day when the tourism desk opened. But 8am there was no one there, they told us to come back at 10am. We didn’t rely on this and ended up booking the trip from a street vendor instead. There were other times when staff gave us conflicting info.
Overall the stay was okay but we probably won’t return.
Antonia
Stayed 2 nights in Mar 2024