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"Room was clean and service excellent . Provision of free coffee, sake and bread in lobby area was a very much appreciated extra. "

"Breakfast buffet was totally worth it, great selection of European and Japanese dishes"

"Staff was amazing but compared to other Mercure hotels this one is very outdated (a lot of furniture was outside so they may be renovating) but wallpaper was peeling, there were marks on the walls and carpet where paintings/furniture used to be) and the beds we had were hard as rocks. As were the pillows. That said the staff and food were exceptional"

"Japanese style breakfast with a wide variety rice, soup, and vegetable dishes. The fruit and juices were very sweet. I love having a salad course for breakfast. There were a few pastries available. The staff was polite and courteous. The room was clean."

"Excellent. The room was tiny (as expected for Japan) but the hotel was clean, bright and modern. Breakfast was good."

"Everything we needed"

"Chambre petite mais confortable. Nous avons apprécié le onsen. Le personnel est extra!"

"Staff and front desk where ok! The room was clean but had a light stingy smell. The breakfast was a bit 'poor' when it came to verity, but did the job "

"It is close to the Nagano station and 7-Eleven. It also has a nice shared hot bath pool and coin laundry to wash and drying shoes clothes."