Kelso Conservation Area

10/10 very clean, great customer service and perfect location

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For a hotel of this caliber, I could not understand the lack of doormen to open the heavy and cumbersome doors at the main entrance. This also made getting the luggage through the revolving door very difficult as there were no staff to help anywhere. The historic nature of the building also precludes any luggage ramp. How is this possible for a 4 or 5 star hotel? When I inquired, I learned that doormen were not a priority. I imagine older visitors could have quite a challenge. And while staff were all pleasant, the check-in procedure was tediously long. Signage is also lacking in the extensive hallways, adding more challenges to finding rooms or elevators. For the price and supposed ranking of this hotel, it did not meet my expectations.