Kaufman Trip

Clean room, friendly and helpful staff

I'm not sure what is going on at the hotel, but clearly they must have major plumbing issues. I was walking into the lobby for 4pm check-in and it smelled like a porta potty at the state fair. It was a disgusting and off-putting stench. Other guests noticed it. I smelled it in the elevators and in the restrooms and lobby and even the spa and bar areas. What in the world? It was super gross and for the price I paid that should most def not have been the case. It smelled the entire time we were there from 2/20-2/22 but thankfully my room on 17th floor didn't smell or I wouldn't have stayed.

Everything was wonderful

The room was lovely and spotless. The amenities are top notch. Your staff is polite, welcoming and anticipate your needs!

The tub did not hold water nor did the blind work. The blind had to be manually rolled from the top to go up or down. The breakfast was nice and plenty of options. The staff was pleasant. General areas clean. Room itself had some sort of repair by the window along the wall and ceiling. Room was clean just needed some love