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Reviews of The SIS Kata Resort

4.5 out of 5
The SIS Kata Resort
255 Kok Tanode Road, Karon

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 308 reviews" "
Rating 8 - Good. 86 out of 308 reviews" "
Rating 6 - Okay. 26 out of 308 reviews" "
Rating 4 - Poor. 11 out of 308 reviews" "
Rating 2 - Terrible. 5 out of 308 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda, Kailua-Kona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great roof top pool with plenty of sunbeds. Swim up bar great for an afternoon drink. The staff made the stay amazing!! So friendly, really couldn’t do enough. Special shout out to the pool bar staff, and Golf at reception. Wouldn’t hesitate to return.
Stayed 5 nights in Mar 2024

8/10 Good

WAI KI VICKIE

Liked: Cleanliness, staff & service, property conditions & facilities
nice view~ good buffet
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an lovely stay at the SIS. The facilities, including the rooftop pool, are amazing! All of the staff were very friendly, especially Charles who helped us settle into our room. The breakfast was better than we have ever experienced from a hotel breakfast buffet. We would return!
Stayed 3 nights in Mar 2024

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

SEAN, WILLOUGHBY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite part of the island of Phuket with the best hotel to match.
Stayed 9 nights in Jan 2024

10/10 Excellent

RACHEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Breakfast was amazing. Staff was very friendly.
Stayed 5 nights in Feb 2024

10/10 Excellent

LUCIANA

Stayed 2 nights in Feb 2024

10/10 Excellent

Netanel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up a hill to go down by foot. But it was convenient
Stayed 3 nights in Feb 2024

8/10 Good

Matthew

Stayed 6 nights in Jan 2024

8/10 Good

KUOLIN

Stayed 2 nights in Jan 2024

10/10 Excellent

Kian, Los Angeles

Travelled with partner
Liked: Amenities
Nice newer hotel with a great pool on the top with an amazing Panoramic view. Room is comfortable with a great comfortable bed. We like this hotel and recommend it to everybody.
Stayed 1 night in Jan 2024

6/10 Okay

George

Stayed 4 nights in Dec 2023

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant modern hotel with comfortable rooms and beds. Lovely staff and excellent breakfast. The hotel is on a steep hill which might be challenging for some guests to walk up. It’s position dues give it great views.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Very good as always.
View from the partial view jacuzzi room.
Stayed 1 night in Dec 2023

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiskt hotell, vilken utsikt. Underbar personal. Fina rum. Kommer garanterat tillbaka
Stayed 2 nights in Nov 2023

8/10 Good

Enrique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Need to improve maintenance
The staff in the hotel was nice and helpful however, sadly we didn't had a good experience with the cleanness of the hotel and the room. Our shower was all full of mold on the walls and floors and spiderweb on the ceiling, the pool floor was all full of mud and so slippery so disappointing. The hotel in general need a lot of maintenance.
Stayed 4 nights in Oct 2023

6/10 Okay

Pong

Stayed 2 nights in Sep 2023

6/10 Okay

Prim

Stayed 1 night in Sep 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 7 nights in May 2023

2/10 Terrible

Cyril

Stayed 4 nights in May 2023

10/10 Excellent

Alistair

Stayed 9 nights in Apr 2023

8/10 Good

Alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great amenities in the hotel. The rooms are modern and well equipped, as the rest of the hotel. Brilliant hotel for Instagram pictures. Our room was cleaned properly on the first day but after that they only bothered to change towels that needed changing and make beds. Staff are friendly when you establish a conversation otherwise they seem a bit rude. Staff at the cresent bar are lovely though. Breakfast is good but gets a bit boring after 2 days as seems the same everyday. On thw last day we were locked out of our room before checkout time. We had to go all the way to receptikn to sort out which was a pain as no lift in our room block and a good set of 2 stairs in the heat. Not impressed. Overall a good hotel but needs attention to details. One last thing,the beach is only 10 walk but it is on a hill...which is not the problem, the thing is that the terrain is very uneven and hard to walk in flip flops!! And with traffic coming on both ways. The hotell needs to sortt out access.

10/10 Excellent

Changqing

Stayed 3 nights in Feb 2023

10/10 Excellent

Suzanne

Stayed 3 nights in Feb 2023

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast
Breakfast very little variety day to day. Glad we were only staying for 4 nights
Stayed 4 nights in Jan 2023

6/10 Okay

Gail

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It might have been 4* at some point but it's feeling really tired now. Most of reception staff English is limited so communication is very difficult. Our room hasn't been cleaned properly (ash tray was still dirty, hair, mirrors) and even after asking 2 more times, our mirrors never got cleaned do we gave up asking. The last time that our balcony glass must have been cleaned was at best 6 months ago - it was full of bird poo and dust which has clearly been there for absolute ages. Very disappointing. Checking in was unnecessary long as well. They seem to have lots of staff at reception but that doesn't seem to have any positive impact on the service speed. Breakfast was great though and the pool is lovely.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 27 nights in Oct 2022

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here in Kata
Nice, relatively new hotel located at south end of Kata town. Hotel is not on beach, but you can walk to Kata beach in 5 minutes. Rooms are spacious, clean, modern. Super comfortable beds and sheets. Beautiful infinity pool overlooks Kata. Very Friendly and helpful staff. Great place to stay in Kata!
Stayed 2 nights in Sep 2022

10/10 Excellent

Ryan

Stayed 1 night in Aug 2022

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walking to get to the room was difficult. So nany strps and the parking was difficult..
Stayed 4 nights in Jul 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic pool & breakfast!
Hotel pool probably has the best view in Kata. Room was great. I stayed 2 nights (without breakfast). I purchased breakfast on my second morning, great value for 199 Baht
Pool, sunset view
Stayed 2 nights in Jan 2022

8/10 Good

Nongnuch

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Kritsakorn

Stayed 4 nights in Nov 2021

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return ASP
Simply amazing...enjoyed comfort / decor of room
Stayed 1 night in Aug 2021

10/10 Excellent

Anne

Stayed 1 night in Feb 2020

8/10 Good

Bianca

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Best, Ampiwan B (Resort Manager) on 6 Mar 2020
Dear Bianca, Thank you very much for your rating. Hope that you had a very enjoyable stay at The SIS Kata and we all look forward to welcoming you back soon.

8/10 Good

Benson

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked would return if budget available. Not the most kid friendly though, I mean OK but not a family style hotel.
Stayed 3 nights in Jan 2020
Response from Wan (Resort Manager) on 27 Jan 2020
Dear Guest, Thank you very much for this wonderful review! We are very pleased to hear you had a very enjoyable stay at The SIS Kata and we all look forward to welcoming you back soon. Sincerely,

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything about our stay at SIS was exceptional except for the very rude poolside barman. His manner was extremely aggressive and unpleasant, you weren’t allowed to ask for anything/ change your mind (in good time and when he’d made a mistake), we heard him complaining about many customers to other customers (and then about us) for no reason. It got to the point where we were afraid to order from him and would instead go elsewhere. It’s a shame as he
Stayed 5 nights in Dec 2019
Response from Wan (Resort Manager) on 20 Jan 2020
Dear Kate, Thank you very much for your review. At The SIS Kata, we strive to provide a great service experience for every customer; therefore your feedback is very important to us. We would like to present you our sincere apologies for unexpected experience that occurred, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please feel free to contact us directly to give us the opportunity to better serve you during your next visit! Sincerely,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Wan (Resort Manager) on 20 Jan 2020
Dear Guest, Thank you very much for rating The SIS Kata, Phuket! We all look forward to welcoming you back soon. Sincerely,

10/10 Excellent

RandA, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast buffet. Very friendly and attentive staff. Great location a very nice hotel
Stayed 5 nights in Dec 2019
Response from Wan (Resort Manager) on 20 Jan 2020
Dear RandA, Thank you so much for this fantastic review! I am thrilled to read how much you enjoyed your recent stay at our property. Please be ensured that your lovely feedback has been shared with our teams and we are all looking forward to welcoming you back for another memorable stay! Sincerely,

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Wan (Resort Manager) on 3 Jan 2020
Dear Jasmin, Thank you very much for this wonderful rating! We all look forward to welcoming you back to The SIS Kata, Phuket again soon. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the main pool, staff were very friendly and accommodating. The breakfast buffet was very good.
Stayed 3 nights in Dec 2019
Response from Wan (Resort Manager) on 3 Jan 2020
Thank you so much for your review! Please be ensured that your lovely feedback has been shared with our team member and we are all looking forward to welcoming you back for another memorable stay! Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Wan (Resort Manager) on 3 Jan 2020
Dear Guest, Thank you very much for this wonderful rating! We all look forward to welcoming you back to The SIS Kata, Phuket again soon. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expedia states the hotel is adult only, this is definitely not the case. Overall really nice place, downsides are the costs and quality of the food and beverages severed. Really not worth paying for.
Stayed 3 nights in Nov 2019
Response from Wan (Resort Manager) on 3 Jan 2020
Dear Guest, Thank you for sharing this detailed review which is both encouraging and constructive. I am saddened to learn that certain aspects in quality of food. Your concerns have been brought to the relevant management team’s attention to ensure that we use your comments to improve in this area immediately. Once again, thank you very much for your valuable comments. We hope this matter will not deter you from visit The SIS Kata, Phuket again the future.

8/10 Good

Donna, victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a great pool and lovely breakfast selection. Our room was nice, however the walls were thin and we could hear everything next door or in the hallway; and the in room lighting was horrendous (dark and ineffective bathroom lighting with no light in either the toilet closet or separate shower).
Stayed 2 nights in Nov 2019
Response from Wan (Resort Manager) on 3 Jan 2020
Dear Donna, Thank you for sharing this detailed review which is both encouraging and constructive. Your concerns regarding noise and lighting have been brought to the relevant management team’s attention to ensure that we use your comments to improve in this area immediately. Once again, thank you very much for your valuable comments. We are looking forward to welcoming you to The SIS Kata, Phuket again the future. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hardwares of this resort are good, but I'm very disappointed about its central support team. I wrote an email to this Resort around 2 weeks in advance, trying to make advance reservations for spa treatments and a romance dinner to celebrate my wedding anniversary. The Resort replied me and instructed me to make reservations at the front desk upon my arrival. However, I was told to walkin to the Spa Centre and make reservations at the front desk, and it ended with most of the schedule fully booked with only dinner time available for me where we had to gave up the romance dinner. I also realised from the Spa center that I could make on-line reservations for spa treatments 3 days in advance and enjoy 15% discount. I'm very disappointed about the unhelpful Staffs of this Resort.
Stayed 1 night in Sep 2019