Beach nearby, free beach shuttle
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Reviews of Phunawa Resort

4 out of 5
Phunawa Resort
16/1 Patak Road Soi 24, Karon Beach, Amphur Muang, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 176 out of 611 reviews" "
Rating 8 - Good. 302 out of 611 reviews" "
Rating 6 - Okay. 78 out of 611 reviews" "
Rating 4 - Poor. 27 out of 611 reviews" "
Rating 2 - Terrible. 28 out of 611 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found our stay good value for the money we paid. Our room was spacious, cleaned daily, the bed was big and comfortable and the shower reasonably powerful although not always hot but we don’t require that as we prefer cool showers. The breakfast buffet wasn’t the biggest but it was more than sufficient with fresh fruit, freshly cooked eggs any style you like as well as the usual European and Thai preferences. We’d stay again so probably cant give a better review than that.
Stayed 3 nights in Feb 2024
Response from Saii on 20 Apr 2024
Dear Sir&Madam,Thank you very much for choosing Phunawa Resort as your holiday destination and for sharing your feedback with us. and we hope to welcome you back in the future.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff friendly and helpful. Rooms large. However, maintenance and general conditions of rooms are very old and rundown. Pool nice.
Stayed 4 nights in Nov 2023
Response from Minny on 27 Nov 2023
Dear: Mr.Michael Deutsch, Thank you very much for choosing Phunawa Resort as your holiday destination and for sharing your feedback with us. over time it will be renovated in the near future. Once again, thank you for taking the time to share this comprehensive review of your experience, and we hope to welcome you back in the future. Best regards,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious with a nice balcony and cleaned well every day. Plenty of bottled water supplied and bed was perfect. Staff were always friendly, polite and accommodating. Easy walking to beach, restaurants and bars. Sure, there are some small cosmetic maintenance issues but that’s expected under pandemic circumstances.
Stayed 14 nights in Feb 2022
Response from Minny on 1 Apr 2022
Dear Phil, Thank you very much for taking the time to share such a spectacular review of your experience at Phunawa Resort. Most of our guests really appreciate the fact that we are located merely 5-10 minutes to Karon beach,restaurants and bars. Rest assured our team is looking into those areas and do note that we value your feedback as this assists us in further improving our services and facilities. Thank you for choosing Phunawa Resort. We would love to see you again. Best regards,

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not what I would call a 4* hotel, it may have been previously but it is very tired and has seen better days. The bedding and towels were clean but at times were threadbare. There were no facilities available. The few staff that were available were friendly and very helpful. If you're looking for spacious cheap and cheerful accommodation this is it.
Stayed 13 nights in Jan 2022
Response from Minny on 1 Apr 2022
Dear Susan, Thank you very much for choosing Phunawa Resort as your holiday destination and for sharing your feedback with us. We always appreciate our guest's feedback as it allows us to identify our strengths and weaknesses and work towards providing a better guest experience. Due to the long covid situation, we apologize for the inconvenience and may not be doing as well as we should. Thanks again for booking with us. It allows us to start all over again and will be better soon. Once again,thank you for taking the time to share this comprehensive review of your experience, and we hope to welcome you back in the future. Best regards,

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here and not really fair to compare it to the first two times, due to Covid. Still good value for money with wonderful staff.
Stayed 1 night in Dec 2021

4/10 Poor

Lisa Marie Lopez

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were very friendly and welcoming. The property was extremely disappointing. This is NOT a resort. It is a hotel. There were no amenities. Just a pool. The daily breakfast was day old rice, noodles with eggs made to order. Sliced bread and jam. Coffee and room temp juice. The water pressure was weak. WIFI worked intermittently, not working more than it did especially in the rooms. There was NO room service. The front desk did not answer the phone after 9 pm. The slats in my bed started to fall and the center of the bed sank. It was never fixed while I was there. The rooms were big and we did have a kitchen with fridge I am sure this place was nice 20 year ago... but not now. If I could, I would ask for a refund.... Do not stay here....
Stayed 6 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Phunawa, very cosy, super good staff, easy to go at the beach
Stayed 4 nights in Mar 2020
Response from Staff of Phunawa Resort on 16 Mar 2020
Hello, Thank you for spending your holiday with us! We are so pleased to hear that you enjoyed your stay, and we look forward to welcoming you again soon,

2/10 Terrible

Mauro, Sydney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay in this property in February 2020. I have booked a "Deluxe room with garden view" and I was assigned a ground floor room with no view/privacy (staff members would park their bike just infront to our glass door). Also some furniture in the room was damaged. I complained to the manager and her reaction was apalling, she said that the room was the "right one" and she was aware about the wrong description but it was not her fault (I would have expected the manager to apologize and offer immidiately another room). I informed the manager that I would have had to take this to expedia and she replied "call them". Obviously i did call them and she assigned a different room. I would reccomend to avoid this hotel, there are some good rooms (this is why some people give a positive review) however the hotel is not nice at all, needs extensive maintainance, the pool area is not inviting at all and the restaurant provides very poor food and service, cleaning of rooms is also inadequate. It feels as a 3 star hotel maximum. Never again!
Stayed 6 nights in Feb 2020
Response from Sukthida on 21 Feb 2020
Dear: Mr. Mauro On behalf of Phunawa Resort team, it is our pleasure in welcoming you to our Resort. Thank you for you feedback!! and sorry for any inconveniences caused. Mint, the Front Office Manager she did her best, and report the case to the sales team for a view that wasn't Garden as the guest wants, to make corrections in this, Anyway, is deluxe room that she give to you is correct room type of your reservation. However, in less than 1 hour, She have moved your room to a better room with out additional fees, is that can see elementary of helping you, we hurried to do seriously. Therefore, we are very sorry that after what she did and try to help and solve the issues you had experienced and you did not appreciated anything at all. At Phunawa Resort, we always strive to improve guest experience and do so by continuous upgrades of our hotel facilities and services, which take us from Good to Best on our quest to satisfy our valued guests. Sincerely, Management Team Phunawa Resort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor breakfast, old rooms. Good location, but need to rent scoter.
Stayed 15 nights in Dec 2019
Response from Staff of Phunawa Resort on 3 Feb 2020
Thank you for your feedback. We are glad that you enjoyed our central location just 15mins walking to Karon Beach & Entertainment district. We apologize that you did not like our buffet breakfast offerings, and have passed this on to Management.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Private pool with dated rooms
We had the 3 bedroom unit which comes with private pool. this was a great bonus and made our stay. The unit is very dated, kitchen not in a great condition. Rooms are very noisy and light as curtains do not block light out. The beds are very hard and pillows very uncomfortable. The bathrooms are good. The breakfast is nice but no atmosphere at this hotel. About a 15 minute walk to the beach and lots of massage places and restaurants about 5 minutes away which is handy.
Stayed 8 nights in Dec 2019
Response from Staff of Phunawa Resort on 3 Feb 2020
Thank you for your feedback! We are glad to hear that you enjoyed our location, and have passed your comments about the room on to management. Thank you,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The beds were so hard it felt like I was sleeping on table tops . The management need to get the staff to maintain and clean the place every day. Just not up to scratch . Very disappointed
Stayed 13 nights in Dec 2019
Response from Staff of Phunawa Resort on 3 Feb 2020
Thank you for your comments. We have recently purchased extra pillow toppers for our beds to have on hand for guests who find them more firm than they like. We are always trying to make improvements, and appreciate your feedback. Thank you,

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Avoid Phunawa resort Phuket - poor value for money
We paid £700 for 4 nights and we were very disappointed with our stay at Phunawa resort. At the time of booking we knew the price we are paying is expensive but thought were paying for quality hence the price. Unfortunately this was not the case. This hotel is basic at best and does not warrant being a 4 star hotel, in our view. Hotels.com lists Phunawa Resort hotel as 4 star but that's very questionable. I decided to check the hotel online and most websites list it as 3 star, which we believe is a lot more accurate. The Wi-Fi is near non-existent and was very disappointing. We complained about the wifi every day, and to their credit they tried fixing it but it was a bigger issue. We have up in the end and purchased data on our phones to get internet. Breakfast is very simplistic and the air con is very loud in the room and it is a struggle getting sleep. The bathroom seemed to have some sort of mould on the tap and there was random holes in the walls where they've changed wall switches. We complained at the hotel about some of this but nothing was done about it. We complained to hotels.com and they told the hotel but the manager refused to do anything about it. Definitely not a good experience and wouldn't recommend it at all. The location is not great and you will need a shuttle service to get to the beach and a taxi to get to the city centre. Taxis will charge you min 300bhatt to take you to the local areas. You are however 15-20 minute walk from Karon beach.
Stayed 4 nights in Dec 2019
Response from Staff of Phunawa Resort on 3 Feb 2020
Hello, We are sorry this is how you felt about your stay. We are constantly working to make improvements, and will strive to do better. Thank you

8/10 Good

Wit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are helpful and close to the beach. We had few issues in our stay staff are really responsive to resolve issues. Thank you we will be back next time if we are in Phuket
Stayed 4 nights in Dec 2019
Response from Staff of Phunawa Resort on 24 Dec 2019
Hello Wit, Thank you for leaving your review. We apologize for the issues during your stay, but are happy to hear that our staff were quick to solve them, and we look forward to welcoming you back on your next visit! Thank you,

4/10 Poor

Jeremy, Kilsyth

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was nearly nothing to like about this dated and barely maintained property
Stayed 1 night in Nov 2019
Response from Staff of Phunawa Resort on 14 Nov 2019
Hi Jeremy, We are sorry to hear that you did not enjoy your stay, and we would love if you would message us directly with more information and so we can find a resolution. We hope to hear from you soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing staff is wonderful
Stayed 4 nights in Oct 2019
Response from Staff of Phunawa Resort on 14 Nov 2019
Hello, Thank you for leaving your feedback, and we are so pleased to hear that you enjoyed your stay! We look forward to having you stay again,

6/10 Okay

Vincent

Travelled with family
Liked: Cleanliness
Stayed 15 nights in Oct 2019
Response from Staff of Phunawa Resort on 4 Nov 2019
Hi Vincent, Thank you for your feedback!

8/10 Good

Ms Sarah-Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2019
Response from Staff of Phunawa Resort on 4 Nov 2019
Hello Ms Sarah-Jane, Thank you for spending your holiday with us. We are happy to hear that you enjoyed your stay, and look forward to welcoming you again!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good design but needs refurbishment. Lay out is cool but everything seems very old and not looked after. Toilet situation is a joke! Not able to flush toilet paper in the toilet!
Stayed 8 nights in Oct 2019
Response from Staff of Phunawa Resort on 28 Oct 2019
Hello, Thank you for your feedback. Please note that you can toilet paper down the toilets, but as in most places in Thailand, and especially the islands, the sewers and drainage is not western standard. They are consistently doing upgrades on the public systems, and we appreciate your understanding that this is out of the hotels control. Thank you,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Apartment style great. They definitely need to sort breakfast always cold except made to order omelettes not a lot of variety. Easy walk to town. Bits of rubbish left around grounds not picked up for days but rooms cleaned. Would not take much to bring standard up.
Stayed 12 nights in Sep 2019
Response from Staff of Phunawa Resort on 17 Oct 2019
Hello, Thank you for your feedback. We are continuously working to make improvements on our hotel, and we appreciate your feedback. We are happy to hear that you enjoyed your large room. We hope to welcome you back soon!

2/10 Terrible

PRENISHA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay at Phunawa Resort
The service from the resort staff was poor. We were only assisted after asking a few times for the same thing. Breakfast was average and the same food repeated everyday. Some of the food was also stale and not kept warm. The beds were absolutely hard and could feel the springs when sleeping on the bed. The rooms were not kept clean on a daily bases. We knew that the rooms weren't swept as the beach sand from our shoes were still on the floor till the day we left. As a family we were very unhappy with the stay at the resort.
Stayed 5 nights in Sep 2019
Response from Staff of Phunawa Resort on 2 Oct 2019
Hello Prenisha, Thank you for your comments. We have passed your words on to management and we are working on ways to make improvements to our service.

8/10 Good

Xander, Las Vegas

Liked: Cleanliness, staff & service
The property was good. Close to the beach and shops. However the bed was very uncomfortable and hard and the property didn't have a business center to use a computer or printer. The restaurant staff was very nice but the choices of food were limited. The pool was great. The air conditioning in the room never got cool enough.
Stayed 6 nights in Sep 2019
Response from Staff of Phunawa Resort on 2 Oct 2019
Hi Xander, Thank you for your feedback. We appreciate your comments and are working to make improvements to ensure our guests are comfortable. We have jut received an order of mattress pillow toppers for our beds, which can be requested if a guest finds the bed too hard. Thank you!

8/10 Good

KIM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wa a great stay but breakfast was ordinary some days it was all cold but everything else was good
Stayed 13 nights in Aug 2019
Response from Staff of Phunawa Resort on 16 Sept 2019
Hi Kim, We appreciate your feedback about your stay, and we have passed your comments on to Management. We hope that you will choose to stay with us again!

6/10 Okay

Verified traveller

Stayed 9 nights in Aug 2019
Response from Staff of Phunawa Resort on 9 Sept 2019
Thank you for your feedback. We would love to hear more information from you about your stay and how we can make improvements. We hope to hear from you soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Pluses: - friendly staff - room upgrade to 2 bedroom unit - shuttle to Karon beach - free breakfast, reasonable quality - location is near some convenient shops and small restaurants. Minuses: - bed was very hard, enough to bruise my hips. The bed in the other room was softer, should have kicked the kids out of there. - it took 2 days to get a microwave for the room. - location is about 20 minutes walk to Karon shops. - breakfast's not as flash as some of the bigger resorts, selection of Thai dishes plus croissants, omelettes, etc. Not the resort's fault but it is located in Karon and the best shopping and entertainment is in Patong area. Tuk tuk prices are pretty fixed at 350 baht each way so it adds a bit of cost to your day.
Stayed 7 nights in Aug 2019
Response from Staff of Phunawa Resort on 26 Aug 2019
Hello, Thank you for choosing to stay at Phunawa Resort. We appreciate all of your feedback, and have passed this on to management, We hope to welcome you back soon!

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for couple of days
Property is at very good location
Stayed 2 nights in Aug 2019
Response from Staff of Phunawa Resort on 13 Aug 2019
Hi Kiran, Thank you for spending your holiday with us! We are so happy to hear that you enjoyed your stay, and our central location. We hope to welcome you back soon!

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Staff of Phunawa Resort on 7 Aug 2019
Thank you for your feedback!

8/10 Good

Tara, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service
Despite the beds being very hard and a leaking roof as we were there for the wet season we really enjoyed our stay. The staff were all super nice especially the restaurant ladies and loved teaching our 6yo words in Thai and the happy hour was great.. I suggest the frozen daiquiri 😊 if I wasn't so picky with food we would go back to Thailand and would stay there again!
Stayed 10 nights in Jul 2019
Response from Staff of Phunawa Resort on 30 Jul 2019
Hi Tara, Thank you for choosing to spend your vacation with us! We are happy to hear that our staff made your family feel comfortable, and that you enjoyed our Happy Hour! We do offer lots of western dishes on our menu, so maybe you can still return ;) Thank you,

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2019
Response from Staff of Phunawa Resort on 30 Jul 2019
Thank you for choosing to stay at Phunawa Resort.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Staff of Phunawa Resort on 19 Jul 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the Facilities are dated and in disrepair our stove only had one burner that worked. Our air conditioner leaked and after they fixed the unit we had to clean up the water left behind. The beds were hard as rocks with no support. The manager and office staff were unable or in willing to help. The best part of the hotel was the restaurant staff which were amazing. The facilities are in desperate need of upgrades but the location was good nice and quiet and not to far from many things to do or see. Change the manager and upgrade the rooms and pool this would be a 5star resort as is I rate as a 2 maybe a 3 because of the restaurant staff
Stayed 14 nights in Jun 2019
Response from Staff of Phunawa Resort on 16 Jul 2019
Hello, Thank you for your feedback, and we are sorry to hear how you felt about your stay. We are doing ongoing work this low season to improve the rooms & facilities at the hotel, and we have decreased our rates to reflect that. We have spoken to management about the way your situation was handled, and we are providing further training to ensure that all guests matters are handled correctly. We appreciate your honest feedback. Thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Staff of Phunawa Resort on 11 Jul 2019
Thank you for choosing to stay at Phunawa Resort! We appreciate your review, and are glad to hear that you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We had stay in 3 room flat. but stove not working. we had managed by using induction. Wifi initially not working, after maintenance people settled. But one of my mobile not settle. We are happy at least they had settled the issue. Cleaning service is good. Other are ok.
Stayed 2 nights in Jun 2019
Response from Staff of Phunawa Resort on 3 Jul 2019
Thank you for your feedback. We apologize for the maintenance issues during your stay, but are happy to hear our staff were able to fix them for you. We hope to welcome you on your next visit to Phuket!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Staff of Phunawa Resort on 3 Jul 2019
Thank you for your feedback!

6/10 Okay

Tien

Everything’s ok. Not 4 stars resort.
Stayed 4 nights in Jun 2019
Response from Staff of Phunawa Resort on 3 Jul 2019
Hi Tien, Thank you for leaving your feedback. We hope that you will stay with us on your next visit to Karon!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Enjoyed our stay
It's not the flashest hotel but the workers were really helpful and nice. We went there with a family of 18 for my mother's 60th and we enjoyed our stay there. Kids are pretty cruisy as long as there is a pool kids are happy. The only thing is that the cleaning was done a bit late so we had to wait for a while for towels and most of expenses were on tuktuks or taxi to patong from karon as it is about 10-15k away from hotel. But if you prefer a not so busy area then Karon is a good area to station. Overall we loved our stay
Stayed 10 nights in Jun 2019
Response from Staff of Phunawa Resort on 3 Jul 2019
hello, Thank you for choosing to spend your mothers birthday with us! We are happy that you all enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

Rose, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our home away from home. Love the serenity of this place. Will always look forward to come back.
Stayed 5 nights in Jun 2019
Response from Staff of Phunawa Resort on 27 Jun 2019
Hi Rose, Thank you for staying at Phunawa Resort. We are so pleased that you always look forward to staying with us, and we look forward to welcoming you on your next visit :) Thank you,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall resort is decent. Rooms are nice, clean and spacious. Swimming pool is also cool. Service was also good. Resort location is a bit away from Karon Beach. Restaurant menu is limited however quality is good. Hotel lobby is small.
Stayed 6 nights in Jun 2019
Response from Staff of Phunawa Resort on 24 Jun 2019
Hello, Thank you for leaving a review of your recent stay! We are happy to hear that you enjoyed your spacious room, and that you liked our large swimming pool! We are located about 15 mins walking to Karon Beach, but do provide free scheduled shuttles for all hotel guests. We hope that you will stay with us again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Ok Stay
Was ok, nothing 4 Star, beds were very hard and not comfortable, food was good, and the service was good.
Stayed 4 nights in Jun 2019

8/10 Good

Jimi, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Later check-in staff not at all welcoming. Like it was a inconvenience even though I had communicated my arrival time and received a acknowledgement from the resort. No functioning sliding door lock/latch on room when shown the room. this was of no concern to the front desk. Morning breakfast staff were the complete opposite!! Phai and Noon(+ others) spectacularly good at their job, Very professional and accommodating. The breakfasts and the pool(s) are the highlights for me for sure. Room cleaned every day but at odd times. Toilet/shower room door handle broken and door kept jamming closed (sticking), gave up asking to get is fixed after asking repeatedly and 6 days. A lot of things are run down and in desperate need of some routine maintenance but for the price I paid it was a very nice stay
Stayed 9 nights in May 2019
Response from Staff of Phunawa Resort on 20 Jun 2019
Hi Jimi, Thank you for choosing to stay with Phunawa Resort. We apologize for the issues upon your check in, but we are happy to hear that our breakfast staff were able to make up for it. We have passed all of your comments on to our Front Office Manager. We hope that you will choose to stay with us on your next visit to Karon!

4/10 Poor

glenn, Victoria, Australia

Travelled with family
Liked: Staff & service
The staff were very helpful and friendly however the resort was quite run down. The beds and rooms in general were very uncomfortable.
Stayed 6 nights in May 2019
Response from Staff of Phunawa Resort on 10 Jun 2019
Hi Glenn, Thank you for your feedback. We are glad that our staff were helpful and friendly, and we apologize that you felt the room was run down. We are doing soft renovations for the next few months to make improvements to the hotel, and we hope that you can come back and see them!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff, lovely food in restaurant.
Stayed 5 nights in May 2019
Response from Staff of Phunawa Resort on 15 May 2019
Hello, Thank you very much for your feedback. We are happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Better than what you pay for
Considering how inexpensive the rate is for this room, it is way better than what you pay for! It’s only a mile away from Karon Beach and is close to a lot of restaurants. I would stay here again!
Stayed 4 nights in Apr 2019
Response from Staff of Phunawa Resort on 6 May 2019
Hello, Thank you for staying at Phunawa Resort, and for leaving your feedback! We are pleased to hear that you felt that it was good value for money, and that you liked our location. We look forward to having you stay with us again!

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Staff of Phunawa Resort on 6 May 2019
Hello, Thank you for staying at Phunawa Resort, we appreciate your feedback. We hope to welcome you again soon,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Mar 2019
Response from Staff of Phunawa Resort on 3 May 2019
Hello, Thank you for choosing to stay at Phunawa Resort, and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, secluded enough to be quiet and private, but not too far from the beach, shops etc. Very good facilities, two bathrooms in the apartment, the pool right in front of it so you can watch kids playing from the room. The restaurant was good and tidy. Reception staff could do with a bit more foreign language skills.
Stayed 12 nights in Apr 2019
Response from Staff of Phunawa Resort on 29 Apr 2019
Hello, Thank you for your feedback and for choosing to stay at Phunawa Resort! We are pleased to hear that you enjoyed our location, your spacious suite, and our onsite restaurant. We look forward to having you stay with us again!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Staff of Phunawa Resort on 26 Apr 2019
Thanks for your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! The staff was friendly and wonderful. The hotel is amazing. We loved having two rooms and two bathrooms to get ready in the morning. We had beautiful views and fully enjoyed our stay! We will definitely be back. This may have been our all time favorite place to stay!
Stayed 1 night in Apr 2019
Response from Staff of Phunawa Resort on 23 Apr 2019
Hello, Thanks for leaving a review of your recent stay at Phunawa Resort! We are so pleased to hear that you enjoyed your time with us in your 2 bedroom suite. We will pass your comments on to our hardworking staff. We look forward to welcoming you back again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Staff of Phunawa Resort on 3 May 2019
Hello, We are sorry to hear that you felt your stay was only 1/5. We would love to hear more feedback from you about why you felt this way, and ask you to contact the hotel directly so we can make improvements. Thank you,

2/10 Terrible

Tricia

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff nice but accommodation and facilities poor.
Staff are lovely but unfortunately that doesn’t make up for the poor standard of the accommodation. The pool especually is in really poor state and is clearly not maintained and definitely not hygienic We only stayed 3 of the 10 nights booked (currently waiting on a refund of 7 nights which the are saying may take 3weeks!) as after the first day using the pool 2 of the party had cut their feet on broken tiles and also had come down with illness. We had to move elsewhere which ended up costing us significantly more as we had limited choice at short notice. In addition we had to waste the best part of 2 days of our holiday finding somewhere else and arranging the move.
Stayed 10 nights in Apr 2019
Response from Minny on 17 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Once again, We are so apologize for this inconvenience in this,We will make sure there will be improvement on it and hope you will give us another chance on your next trip to Phuket. With Best Regards, Phunawa Resort Team,

4/10 Poor

Verified traveller

Stayed 10 nights in Mar 2019
Response from Staff of Phunawa Resort on 30 Apr 2019
Hello, Thank you for your feedback. We are sorry to hear that you did not enjoy your stay with us, and would love you to contact the hotel with more details so we can improve. Thank you,