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Reviews of Pongphen Guesthouse

2 out of 5
Pongphen Guesthouse
Soi Bangladesh, River Kwai, Kanchanaburi

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 154 reviews" "
Rating 8 - Good. 63 out of 154 reviews" "
Rating 6 - Okay. 18 out of 154 reviews" "
Rating 4 - Poor. 5 out of 154 reviews" "
Rating 2 - Terrible. 4 out of 154 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you needed was very convenient. The staff were super helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yep stay here.
You get exactly what you pay for a good friendly clean basic accomodation
Stayed 2 nights in Jan 2024

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and attentive staff. Great breakfast in the morning, and rooms are great. Swimming pool great refresher.
Stayed 3 nights in Feb 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, bar and food was fabulous
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Stayed 6 nights in Jan 2024

8/10 Good

Dietmar

Travelled with family
Liked: Staff & service
Pong Phen Kanchanaburi- Jan 2024
Cute and quirky place in a great location. Loved late afternoon beer overlooking the river. Very tranquil. Just one thing....some travellers are not considerate enough on their own in terms of their smoking habit around others. I wish they would ask guests to not smoke on the restaurant area, certainly not during breakfast hours.
Stayed 2 nights in Jan 2024

8/10 Good

Edward

Travelled with partner
Liked: Staff & service
It is what it is. A busy place based on inexpensive rooms with breakfast included. Obviously needs some repairs and renovation. But for the price it was fine
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service
The staff and stay was amazing. The location was close and walkable to everything and we had a great time eating inside and outside our accommodation. Exactly what I wanted and needed.

4/10 Poor

Gary

Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite place to stay in kanchaniburi
Amazing place, very clean and friendly and quiet. A lot of freedom. Other clients seem to be mostly older gents and their local wives, but no trouble or noise. Favourite place to stay and will be back. Pool is amazing
Stayed 2 nights in Oct 2023

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place to stay - very good value! I stayed in one of the bungalows which had a nice, small balcony. Location is excellent - off the Main Street, but still quiet. Breakfast, which was included, was very tasty! I liked it so much, I extended my stay by two days.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are excellent makes for great stay
Stayed 10 nights in Jul 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Pongphen Guesthouse is conveniently located, just off the main drag with a myriad of cafes, shops & restaurants at your fingertips. Our Riverview room was clean and spacious but required a bit of maintenance. The pool is welcome relief at the end of a hot day of touring and breakfast was more than ample.
Stayed 4 nights in Jun 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Excellent stay. Great value and friendly staff. Also had motorbike for rent right there. 👍
Stayed 3 nights in Jun 2023

6/10 Okay

C

Liked: Cleanliness, staff & service
Overpriced, but good location
We stayed one night at Pongphen and paid roughly 1000 BHT. We felt this was a little overpriced for a dated guesthouse, but it was well-located and breakfast was included. Staff were friendly enough but I think we would stay elsewhere if returning.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My girlfriend and i stayed her last year in August and wanted to come back to the area again. We booked up last minute one evening and arrived fairly late at night. The staff was very helpful as always and remembered us. The room and facilities are good and location is very good. Just off the river kwai (death railway) on a part of the river and very close to town and the local tourists area. We rented a scooter from the hotel for 200baht for one day
Stayed 1 night in May 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banks of River Kwai
I always look for value and Pongphen has it. Meals are tasty and affordable and the free breakfast is fresh cooked and great. Our aircon conked out and they upgraded us to a river view room. Would certainly choose it again when in Kanchanaburi
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly owner and staff, Good food simple and clean accommodation will go back.
Stayed 11 nights in Mar 2023

10/10 Excellent

Michael

Stayed 2 nights in Feb 2023

6/10 Okay

Henry

Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not friendly management
Everything would be great but the lady who was answering questions about buses etc. wasn't friendly unlike rest of Thai people. As I understood she was in charge of reception and services, but no tag with her name on uniform. The other lady who also was speaking English was very triendly.
Stayed 3 nights in Jan 2023

6/10 Okay

PHILIP

Liked: Staff & service, amenities, property conditions & facilities
An ok place to stay for the price.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service
KANCHANABURI AUGUST 2022
Nice guesthouse by the River Kwai and close to the Commonwealth War Graves and Death Railway Museum. Staff are friendly and helpful. The rooms are quite basic but there is everything you need and the prices are really good. This is my 2nd stay here and I will come back for sure!
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Although the staff are very friendly and the hotel itself, despite being tired, served it’s purpose well, we were disappointed with our stay. The door to our room had a gap at the bottom which meant bugs could freely enter our room, and were in the lampshade and over the bed. The worst part was the smoking area is located in and around the pool. Our room, being right next to the pool, then constantly smelt of smoke and we consequently chose to not spend much time there. It seems ridiculous to place the smoking area right by the pool, something everyone may want to use, especially when there are non smoking rooms located right beside the pool as well. It really brought down the quality of our stay and left us very disappointed.
Stayed 3 nights in Aug 2022

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Urs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

10/10 Excellent

Dietmar

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KANCHANABURI FEBRUARY 2022
Nice hotel right by the River Kwai and midway between the Bridge and the War Cemetery. Staff were really friendly and helpful. Rooms were a bit on the basic side but everything worked and the price was excellent.
Stayed 2 nights in Feb 2022

8/10 Good

Ryo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. The pool was a bit dirty.
Stayed 2 nights in Feb 2020
Response from Kan on 21 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms are really great with comfortable beds. Bathrooms are a bit lacking - toilet roll never replenished. Staff are mostly all miserable and angry which was the downside. On our first day we ordered ice coffees to have by the pool, we accidentally knocked over a glass and broke it. The staff member snapped at us saying we would have to pay for it and made us clean it up with our hands, refusing to lend us a dustpan and brush. At the end of our stay we were charged £4 for the glass which is totally ridiculous. Hotel is in beautiful setting by the river. Great location close to lots of bars and shops walking distance to the town. So as long as your are good and don’t do anything naughty to anger the manageress then you’ll have a great time!
Stayed 3 nights in Feb 2020
Response from pongphen on 18 Feb 2020
Thank you for your trust and for using our service. If there is anything we are unhappy about, we apologize. And we will hurry to fix and improve

4/10 Poor

Ann-Mari

Disliked: Staff & service, property conditions & facilities, room comfort
staff!
The most unfriendly staff I’ve ever met in my trips in Thailand! Rude, not helpful and very unfriendly. First few nights in the first room, air conditioner didn’t work, they promised to fix it, of course nothing happened. My partner washed the filthy filters himself. Had to stay in the area, so my partner book few more nights. He got us better room,with same price I had payed, air conditioner was working now. Then , once again, I booked few more nights because I next trip is postponed, and I asked If we can keep same room my partner had bought. Again, rude laughing, no go, need to go back to that room wich air conditioner is not working. And nothing can be changed, because you booked online! Pity is that place itself is okayish, but staff is horribly rude!
Stayed 3 nights in Jan 2020
Response from Pongphen on 18 Feb 2020
Thank you for your trust and for using our service. If there is anything we are unhappy about, we apologize. And we will hurry to fix and improve

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kanchunaburi
The staff are very friendly - always smiling. Great swimming pool
Stayed 3 nights in Nov 2019
Response from Pongphen on 20 Feb 2020
Thank you very much and we hope you will be back soon

6/10 Okay

Erny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient location but service could be improved.
The GH is OK and in a good central location close to town and main st with many small rest & bars. But the women who run reception & manage the hotel are not so friendly. And they even charge guests 20B for a small bucket of ice.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Pongphen the property is kept very clean, the pool very clean and lovely to come home to. The staff are very good helpful and efficient. The rooms very basic but that seems to be the standard in Kanchaburi
Stayed 1 night in Oct 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel The rooms are adequate and clean.Restaurant is excellent with very friendly and helpful staff .Centrally located within 30 minutes walk to the bridge and 15 minutes walk to the cemetery.Five minutes walk to many restaurants and bars.No complaints I have stayed many times .
Stayed 2 nights in Oct 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Overall very good, particularly for the price. The bed was comfortable. The restaurant was good. There are many restaurants and bars in walking distance. The grounds are attractive. The pool was usable. I would stay here again absolutely.
Stayed 2 nights in Aug 2019

10/10 Excellent

Tiffaine

Liked: Cleanliness, property conditions & facilities, room comfort
Great guesthouse!
It was really nice, so comfortable and clean for a guest house. We are really happy. Breakfast included is a bit light, can be improved.
Stayed 1 night in May 2019
Response from Kan on 26 Jun 2019
Thank you so much for your stay and we holp you will be back again

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect will be back
Good location staff friendly good service and food is the best you can get around. Sell cheap beer.lovely pool area to chill and have a beer cheap motorbike rentals. It's a busy place cheap ticks all the boxes.
Stayed 4 nights in Feb 2019

10/10 Excellent

Honna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply wonderful
Everything was perfect. The compound is super nice by the river with a lively swimming pool (my 2-year-old enjoyed a lot). The restaurant offers all kind of food and drinks for a very good price - wide menu of everything from mashed potatoes and spagetti to salad and thai food. Fruit juice, beer etc. The room was basic and clean. Tha staff was just adorable and helped with all the questions and arranging taxi for no extra charge. I would definitely go back for a longer time.
Stayed 3 nights in Mar 2019

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one complaint
This is our second stay here. The only complaint is there are no draws in the room only a open wardrobe no doors or shelves meaning sometimes your clothes have to stay in your case
Stayed 4 nights in Feb 2019

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
P
Great all round Good food Good service Good location Great views Clean room Comfortable bed
Stayed 2 nights in Feb 2019
Response from Kan on 14 Mar 2019
Thanks you so much for your stays we will do the best for you and hope you be back again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lovely pool and good food in the restaurant.
Stayed 7 nights in Jan 2019
Response from Kan on 6 Feb 2019
Thanks you very much for your stay and we hope you be back soon