Trip was good, could have been amazing, but the house keeping staff was not so good. Room was dirty, the bathroom also not cleaned properly, the upper areas were dusty. Room did not have an ironing board which is mandatory now in all three star and above properties, the same soap was kept for all the five days, the housekeeping maid ate the chocolates kept for us in the room. These small things tell you that the staff was not well groomed. The food was very delicious whenever we ate at the hotel including the breakfast. The property is very beautiful and has been maintained well.
We had taken a family room, the room was very nice, but the cupboard was insufficient for a family of three. We could not unpack, we had to live out of suitcases for five days that we spent there. Other than that, we had a very amazing time in Kanchanaburi, loved the place, and fell in love with River Kwai. The hotel too is an amazing place to stay apart from the little hiccups like they ask you to buy water if you consume your daily quota, but then the housekeeping staff cheated us out of that too, as they never kept all the three bottles, that was our quota, in the room. It can be an amazing place to stay if these small things are taken care of.