Terrace/patio

Reviews of Southern Sun Katherine Street

4 out of 5
Southern Sun Katherine Street
115 Katherine Street, Sandown, Sandton, Gauteng

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 69 reviews" "
Rating 8 - Good. 23 out of 69 reviews" "
Rating 6 - Okay. 3 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 2 out of 69 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 5 nights in Mar 2024
Response from Suzette on 15 Apr 2024
Dear Keith Thank you for choosing Southern Sun Katherine Street for your recent stay.Thank you for taking the time to share your positive experience with us. We’re thrilled you enjoyed your stay and look forward to serving you again soon!Kind regards Suzette Pather Front office manager

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times and for many years. Staff great, as is the restaurant. Hope we get back again!
Stayed 3 nights in Jan 2024
Response from Lerato Rasogo on 3 Feb 2024
Dear Valued GuestThank you so much for your recent visit to Southern Sun Katherine StreetWe value your feedback and are delighted to hear that you enjoyed your stay with us.We look forward to seeing you once again at Southern Sun Katherine Street.Kind RegardsLerato RasogoAssistant Front Office Manager

10/10 Excellent

Adam Eric

Stayed 1 night in Nov 2023

10/10 Excellent

Londiwe

Stayed 1 night in Oct 2023

10/10 Excellent

abdul

Stayed 1 night in Aug 2023

8/10 Good

TJ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Suzette on 14 Feb 2023
Dear Thembile MosopaThank you so much for your recent visit to Southern Sun Katherine Street and thank you for your valuable feedback regarding your experience with us.We are delighted that our product and service delivery met and exceeded your expectations. Your comments have been shared with all members of the team.We look forward to welcoming you back to the hotel.Kind RegardsSuzette PatherFront Office Manager

10/10 Excellent

Mohamed

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Reuben

Stayed 1 night in Apr 2022
Response from Suzette on 3 May 2022
Dear Reuben Thank you for your review, we appreciate the feedback. Kind regards Suzette

10/10 Excellent

Previledge

Stayed 1 night in Apr 2022
Response from Suzette on 3 May 2022
Dear Previledge Thank you for the review, we appreciate your feedback. Kind regards Suzette

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
The hotel is old and poorly maintained.
Stayed 1 night in Apr 2022
Response from Suzette on 12 Apr 2022
Dear, Thank you for choosing Southern Sun Katherine Street for your stay. Thank you for the feedback we appreciate it, as this is our way of making sure your next experience is great. I will take your feedback to the relative departments so we can improve our services and standard. I hope we you see you soon back at Southern Sun Katherine street . Have a wonderful day. Kind regards Suzette

10/10 Excellent

Abel Vumile

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was divine
Stayed 1 night in Feb 2022
Response from Bilal Essop on 15 Feb 2022
Dear Valued Traveller, Thank you for taking the time to respond to the review and we are so glad to have guest back at the hotel and be fully operational again. Hope to see you soon. Kind Regards Bilal

10/10 Excellent

BASHIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING STAY. EXCELLENT SERVICE AND BREAKFAST
Stayed 1 night in Dec 2021
Response from Bilal Essop on 15 Feb 2022
Dear Valued Traveller Bashir, We thank you for taking the time to review the property and give such positive feedback. We hope to welcome you back in the near future. Kind Regards Bilal

10/10 Excellent

lin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

8/10 Good

WENCUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

WENCUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hargreaves
This was a business related stay-over for a group of 5 people, and all are in agreement that this is a value for money option when having to stay in the area for business related purposes.
Stayed 1 night in Sep 2019
Response from Shaaista on 16 Sept 2019
Good day Mr Hargreaves, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
I liked the property location and the overall facilities. I did not like how the restaurant staff deal with the customers
Stayed 1 night in Aug 2019
Response from Shaaista on 11 Sept 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see that you had an overall enjoyable and memorable experience at the hotel. Nevertheless, I would also like to apologize for your experience at the restaurant. This has been brought to the Restaurant Manager's attention to attend to the problem as a matter of urgency. Having said this, we look forward to welcoming you back to Southern Sun Katherine Street in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Jun 2019
Response from Shaaista on 1 Jul 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2019
Response from Shaaista on 20 May 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in May 2019
Response from Shaaista on 15 May 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Bupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Peaceful and relaxed with commendable security. Great for families or quiet business trip. Clean rooms with prompt service to ensure your comfort. Staff is friendly and helpful. The breakfasts are wonderful with a wide variety and the complimentary shuttle to the mall is readily available and so convenient. Enjoyed our stay and will definitely come back
Stayed 3 nights in Apr 2019
Response from Shaaista on 3 May 2019
Mr Bupe, Thank you for taking the extra time to comment on your most recent stay with us. I am delighted to see that you had an enjoyable and memorable time at the hotel; especially your comments regarding our team are much appreciated, as this is the type of experience we aim to achieve for all our guests! Having said this, we are certainly looking forward to welcoming you back to your "home away from home" in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast included in the cost of the room was easily the best hotel breakfast I ever had! Hotel staff was so friendly and helpful. The manager handled a change in my plans seamlessly and generously. The property is clean, comfortable and well maintained. I would definitely stay there again.
Stayed 4 nights in Mar 2019
Response from Shaaista on 9 Apr 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an excellent end to our holiday would stay again
Stayed 1 night in Mar 2019
Response from Shaaista on 19 Mar 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019
Response from Shaaista on 1 Apr 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

8/10 Good

Imanol

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel in safe area
Comfortable but a bit out of date hotel. good breakfast
Stayed 1 night in Feb 2019
Response from Shaaista on 26 Feb 2019
Good day Imanol, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Shaaista on 1 Apr 2019
Dear Valued Guest, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice enough building close to Sandton city but reception staff could not have been less helpful if they tried and when asking for local travel advice the receptionist lied to me.
Stayed 5 nights in Feb 2019
Response from Shaaista on 12 Feb 2019
Good day, Thank you for taking the extra time to comment on your recent stay with us. I would like to take this opportunity to apologize profusely for the fact that you had a less than perfect experience at the hotel. The matter has been addressed with our front desk team to ensure that standards are consistently met and we avoid a similar incident in future. I can assure you that this by no means reflects the high standard of service and facilities we usually pride ourselves in offering! Once again, my sincere apologies and we do hope to be afforded the opportunity of welcoming you back to Southern Sun Katherine Street Sandton in the near future so we may treat you to the hospitality we are so well known for.

8/10 Good

Rose

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay
My request for a room on the ground floor was met with an upgrade to a suite. The room was clean, and my only suggestion is to have international plugs installed in the rooms, however one may request for an adapter from reception. The food was good, the staff friendly except at breakfast, the lady at the desk was a little too busy to greet back clients. Overally I would recommend the hotel to anyone and would stay there again.
Stayed 1 night in Oct 2018
Response from Shaaista on 20 Nov 2018
Good day Rose, Thank you for taking the extra time to comment on your most recent stay with us. I am delighted to see that you had an enjoyable and memorable time at the hotel; especially your comments regarding our team are much appreciated, as this is the type of experience we aim to achieve for all our guests! Having said this, we will definitely take you comments regarding the restaurant staff into consideration. We are certainly looking forward to welcoming you back to your in the near future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Shaaista on 8 Oct 2018
Good day Richard, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Marco, Washington D.C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Everything was perfect! Loved the food and the service.
Stayed 3 nights in Sep 2018
Response from Shaaista on 3 Oct 2018
Good day Marco, Thank you for taking the extra time to comment on your most recent stay with us. I am delighted to see that you had an enjoyable and memorable time at the hotel; especially your comments regarding our team and restaurant are much appreciated, as this is the type of experience we aim to achieve for all our guests! Having said this, we are certainly looking forward to welcoming you back to your in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Shaaista on 27 Sept 2018
Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

8/10 Good

KADIMA

well done to Myka at the reception, daniel...
very good time spent at the hotel. clean, tidy. very friendly staff from the reception to the maintenance guys.
Stayed 2 nights in Sep 2018
Response from Shaaista on 18 Sept 2018
Good day Kadima, Thank you for taking the extra time to comment on your most recent stay with us. I am delighted to see that you had enjoyable and memorable time at the hotel; especially your comments regarding our team are much appreciated, as this is the type of experience we aim to achieve for all our guests! Having said this, we are certainly looking forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Sandton business centre and reasonably prices. Breakfast is great value.
Stayed 3 nights in Aug 2018
Response from Shaaista on 6 Sept 2018
Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

8/10 Good

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Shaaista on 14 Jun 2018
Good day Mr Silvio, Thank you for the review. We appreciate feedback from our guests. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Leon, Tel Aviv

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lousy internet wifi arrangements. Received 0.5 giga free of charge once instead of every day. Paid for one giga but it was used up in 5 hours when I wasn't using the internet at all (I was asleep). I complained to their wifi provider Always On but was told they wouldn't check it out. Don't stay at the Southern Sun Sandton if you need internet/email..
Stayed 4 nights in May 2018
Response from Shaaista on 7 Jun 2018
Good day Leon, Thank you for taking the extra time to comment on your recent stay with us. I would also like to take this opportunity to apologize for the disappointing internet facility, thank you for providing us with information in terms of your dissatisfaction with the WiFi facility, as we value your opinion and would like to improve our services where we can we will definitely raise these issues with our service provider. Once again we apologize for the inconvenience caused and are happy to give you a complimentary WiFi voucher when you next return to Katherine Street. We are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in May 2018
Response from Shaaista on 30 Jul 2018
Good day, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Sandton
I have just returned from a week's stay at The Southern Sun Katherine Street in Sandton. The hotel was clean, spacious and comfortable. I had a living room and kitchenette as well. The service was superb and the staff were welcoming and friendly. It is in a great location too. There is a restaurant attached, Kelsey's which serves delicious meals. I will return.
Stayed 7 nights in May 2018
Response from Shaaista on 17 May 2018
Good day Linda, Thank you for taking the extra time to comment on your most recent stay with us. I am delighted to see that you had an enjoyable and memorable time at the hotel; especially your comments regarding our team and restaurant are much appreciated, as this is the type of experience we aim to achieve for all our guests! Having said this, we are certainly looking forward to welcoming you back to your Southern Sun Katherine Street Sandton in the near future.

8/10 Good

Purvesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
Very good hotel with a very good location and very friendly staff too. Its an absolute delight
Response from Charity Mangena on 2 May 2018
Dear Purvsesh We are thrilled to see that you had a memorable and wonderful stay at Southern Sun Katherine Street. Your comments will be shared with the rest of the team. With that being said, we cannot wait to welcome you back in the near future. Warm Regards, Charity Mangena Front Office Manager

10/10 Excellent

Oomme Salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable, great service, convenience
Extremely convenient. Privacy, very good service & conveniently placed to access shopping, Gautrain, car rental. Rating 4*. Unfortunately no photographs taken
Response from Shaaista on 20 Apr 2018
Good day Oomme Salma, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Shaaista on 3 Apr 2018
Good day Ismail, Thank you for taking the extra time to comment on your recent stay with us. I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Worth It
All round bad. Go somewhere else. Don't be fooled by its star rating.
Stayed 7 nights in Mar 2018
Response from Shaaista on 26 Mar 2018
Good day, Thank you for taking the extra time to comment on your recent stay with us. I would like to take this opportunity to apologize profusely for the fact that you had a less than perfect experience at the hotel. Please provide us with more information about your stay and the issues you experienced to ensure that standards are consistently met and we avoid a similar incident in future. I can assure you that this by no means reflects the high standard of service and facilities we usually pride ourselves in offering! Once again, my sincere apologies and we do hope to be afforded the opportunity of welcoming you back to Southern Sun Katherine Street Sandton in the near future so we may treat you to the hospitality we are so well known for.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, room comfort
Great, centrally situated hotel for business in Sandton and surrounds. Kelsey's Restaurant the jewel in the crown with fantastic good value meals and attentive management.
Stayed 4 nights in Mar 2018
Response from Shaaista on 19 Mar 2018
I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

10/10 Excellent

Mads, Nairobi

Liked: Cleanliness, staff & service, room comfort
Nice and central hotel in Sandton
Nice little hotel, with great food and nice rooms. Great value for your money
Stayed 4 nights in Mar 2018
Response from Shaaista on 19 Mar 2018
I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future!

6/10 Okay

Christiaan

Liked: Cleanliness, room comfort
Booking into the Hotel was not fun. The staff were more interested in a SABC 1 program than assisting guests. Once I was finally booked in, I was left to wander through the hotel to find my room as the TV program was more important than guests. The reception staff require urgent training! The restaurant staff are friendly and the food is of a high quality. The room was clean. The hotel has a shuttle service. It was however never available when I required it. The hotel has good WiFi.
Stayed 2 nights in Feb 2018
Response from Shaaista on 26 Mar 2018
Good day Mr Christiaan, Thank you for taking the extra time to comment on your recent stay with us. I would like to take this opportunity to apologise profusely for the fact that you had a less than perfect experience at the hotel. The matter has been addressed with the team to ensure that standards are consistently met and we avoid a similar incident in future. I can assure you that this by no means reflects the high standard of service and facilities we usually pride ourselves in offering! Once again, my sincere apologies and we do hope to be afforded the opportunity of welcoming you back to Southern Sun Katherine Street Sandton in the near future so we may treat you to the hospitality we are so well known for.

10/10 Excellent

Slim, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area and facility.
The staff were accomodating, helpful and pleasant. The food was fantastic at the restaurant.
Stayed 8 nights in Jan 2018
Response from Shaaista on 6 Feb 2018
Good day Slim, Thank you for the wonderful review. We are glad you enjoyed your stay with us. We look forward to welcoming you back to Southern Sun Katherine Street in the near future. Have a wonderful day ahead. Regards, Shaaista

10/10 Excellent

nazmeera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Gabi on 29 Jan 2018
Dear Nazmeera, Thank you for submitting your review on Expedia. We are delighted to see you had an enjoyable and memorable experience and are looking forward to welcoming you back to Southern Sun Katherine Street Sandton in the near future! Warm regards, Gabi Ihrybauer Deputy General Manager

10/10 Excellent

Ababio, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice hotel
I had a completely enjoyable stay here. Kitchen staff are very pleasing and helpful especially during breakfast. Other staff are the same too. The hotel is very central which a major plus. I would definitely recommend it to anyone.
Stayed 3 nights in Dec 2017
Response from Gabi on 14 Dec 2017
Dear Valued Guest, Thank you for submitting this review of your recent stay with us on Expedia! I am delighted to see you had an enjoyable and memorable experience at the hotel and we are certainly looking forward to welcoming you back soon! Wishing you and your loved ones a Blessed Festive Season and all the best for 2018! Warm regards, Gabi Ihrybauer Deputy General Manager

10/10 Excellent

Beth, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for Johannesburg
Large rooms and a hearty breakfast. Good location for shopping and hotel pick-ups for day tours. A warm welcome by staff throughout our stay.
Stayed 2 nights in Jul 2017
Response from GM on 5 Sept 2017
Thank you for your great review! I am delighted to see you enjoyed your stay. Warm Regards Wilma Swart General Manager Southern Sun Katherine Street

10/10 Excellent

Maselulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good area in the heart of Sandton. Friendly staff. Comfortable room for my children, request for sofa bed was met at no extra cost.
Stayed 1 night in Jul 2017