2 outdoor pools, pool loungers

Reviews of Sandton Sun and Towers

5 out of 5
Sandton Sun and Towers
Cnr Fifth & Alice Streets, Sandton, Gauteng

Reviews

9.2

Wonderful

Rating 10 - Excellent. 308 out of 454 reviews" "
Rating 8 - Good. 104 out of 454 reviews" "
Rating 6 - Okay. 24 out of 454 reviews" "
Rating 4 - Poor. 9 out of 454 reviews" "
Rating 2 - Terrible. 9 out of 454 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manus

Great property
Stayed 1 night in Apr 2024

10/10 Excellent

Family

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and quality of amenities and food.
Stayed 4 nights in Apr 2024

8/10 Good

Robel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Busi on 11 Apr 2024
Dear RobelThank you for the great rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Mayelin

Liked: Amenities
Hotel is beautiful
Stayed 1 night in Feb 2024
Response from Busi on 29 Feb 2024
Dear valued guest,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful during your recent stay.Creating a welcoming and aesthetically pleasing environment for our guests is something we take great pride in. It's wonderful to know that our efforts to provide a visually appealing setting have been appreciated.We hope that your stay was equally enjoyable in every aspect, and we look forward to welcoming you back to our beautiful hotel in the future.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Crystal

Liked: Staff & service, amenities, property conditions & facilities
Staff is extremely professional!
Stayed 1 night in Feb 2024
Response from Busi on 29 Feb 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be extremely professional during your recent visit.Providing top-notch service is a priority for us, and we are delighted that our team's professionalism left a positive impression on you. We strive to ensure that every guest receives the highest level of service, and it's wonderful to know that our efforts are appreciated.Your feedback is invaluable to us, and it motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for choosing us, and we look forward to welcoming you back soon for another enjoyable stay.Warm regards,Busi MayiselaGuest Relations Manager

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good, but the booking experience was poor, I had to pay an extra charge to relocate from the towers, which are different from the Sandton Sun Hotel that I expected as per my booking.
Stayed 2 nights in Feb 2024
Response from Busi on 14 Feb 2024
Dear DavidWe're sorry to hear about your less-than-ideal booking experience and the inconvenience you faced regarding the location of your stay. We understand how important it is for guests to have a seamless and accurate booking process. We apologize for any confusion regarding the location of the property and the expectations set by your booking. Your feedback regarding the extra charge and the relocation is duly noted, and we will review our booking processes to prevent similar occurrences in the future. It's our goal to ensure that every aspect of your stay meets or exceeds your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Busi on 1 Feb 2024
Dear JoanneThank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Thanks again for choosing us!Best regardsBusi MayiselaGuest Relations Manager

6/10 Okay

Nonhlanhla

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. However the responsiveness of front desk was not professional. I requested for a technician to fix an issue with the TV, no one came until I called again the next day. I also requested a shuttle or transport to the airport and the gentleman at the front desk was not so pleasant and so wasn’t surprised the next morning when in fact there was no booking made. Not sure if he judged me as someone not fit for the hotel or not but definitely I am not amused . That being said , the gentleman who welcomed me on my arrival was very pleasant and professional.
Stayed 2 nights in Jan 2024
Response from Busi on 22 Jan 2024
Dear Nonhlanhla,Thank you for taking the time to share your feedback with us. We sincerely appreciate your kind words about the room and the positive experience with the staff member who welcomed you upon arrival.However, we are truly sorry to hear about the challenges you faced with the front desk's responsiveness. Your concerns regarding the delay in addressing the TV issue and the inconvenience with the shuttle service do not meet our standards of service, and we apologize for any frustration this may have caused.Rest assured, we take your feedback seriously, and we will address these issues with our team to ensure that similar situations do not occur in the future. Our goal is to provide exceptional service to all our guests, and we appreciate your honesty in bringing these matters to our attention.We value your patronage and would welcome the opportunity to make amends for any inconvenience you experienced. Please feel free to reach out to us directly so that we can discuss your concerns further and find a suitable resolution.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Best regards,Busi MayiselaGuest Relations Manager

8/10 Good

Barbara

Stayed 1 night in Jan 2024
Response from Busi on 22 Jan 2024
Dear BarbaraThank you for this great rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Busi on 1 Feb 2024
Dear Simon,Thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another wonderful experience in the future.Thanks again for choosing us!Best regardsBusi MayiselaGuest Relations Manager

10/10 Excellent

Chinta

Stayed 1 night in Dec 2023
Response from Busi on 16 Dec 2023
Dear ChintaThank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager

8/10 Good

Jaime, Luanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Busi on 8 Dec 2023
Dear JamieThank you for the great rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another good stay.Kind regards,Busi MayiselaGuest Relations Manager

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Busi on 4 Dec 2023
Dear DarylThank you for sharing such fantastic feedback! We're thrilled to hear that your stay was good. Providing exceptional experiences for our guests is our top priority, and your positive comments reinforce our commitment to delivering outstanding service.If there are any specific aspects of your stay that stood out or if there's anything you'd like to highlight, we would love to hear more about it. Your satisfaction is our greatest reward, and we look forward to the opportunity of welcoming you back for another good stay in the future.Thank you for choosing Sandton Sun & Towers, and we appreciate your kind words.Warm regards,Busi MayiselaGuest Relations Manager

6/10 Okay

Shuja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old rooms, AC not working- this is the Sandton towers side, maybe other building is more up to date
Stayed 2 nights in Nov 2023
Response from Busi on 1 Dec 2023
Dear Shuja,Thank you for taking the time to share your feedback regarding your recent stay on the Sandton Towers side. We sincerely apologize for any inconvenience you experienced with the room condition and the non-functioning AC.Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. We have immediately alerted our maintenance team to address the issues you've mentioned, and we are committed to resolving them promptly to enhance the overall guest experience.We appreciate your understanding and would like to assure you that your feedback is valuable to us. Should your travels bring you back to our hotel, we would welcome the opportunity to provide you with an improved experience.If there's anything specific you would like to share or if you have further details that would help us address the concerns, please feel free to reach out directly. We value your input and strive to continuously improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! An excellent place for a city escape or stop over.
Stayed 1 night in Nov 2023
Response from Busi on 1 Dec 2023
Dear Alexander,Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our location to be great and that our hotel served as an excellent place for a city escape or stopover.Providing a convenient and comfortable experience for our guests is what we strive for, and it's rewarding to know that we met your expectations. If there are specific aspects of your stay that you particularly enjoyed or if there's anything you think we could improve upon, we would love to hear more about it.We appreciate your kind words and thank you for choosing our hotel. We look forward to the pleasure of hosting you again in the future.Best regards,Busi MayiselaGust Relations Manager

8/10 Good

Alka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location
Stayed 2 nights in Nov 2023
Response from Busi on 25 Nov 2023
Dear AlkaThank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our beautiful hotel. It's wonderful to know that our staff left a lasting impression with their politeness and friendliness. Your feedback means a lot to us, and we're delighted that you found the overall experience to be so enjoyable. We look forward to welcoming you back in the future, and if there's anything specific you'd like to share or suggest, please don't hesitate to reach out. Safe travels, and we can't wait to have you as our guest again!Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place I stay when in Sandton. Home from home, where staff are always welcoming
Stayed 3 nights in Nov 2023
Response from Busi on 25 Nov 2023
Dear BradleyThank you for your loyalty and for choosing to stay with us when in Sandton. We are truly honored to be considered your "home away from home." It's heartening to hear that you find our establishment comfortable and that our staff consistently provides a welcoming experience.Your positive feedback is the highest compliment we could receive, and it motivates us to continue delivering exceptional service. If there's anything specific you particularly enjoy about your stays with us, or if there are any ways we can further enhance your experience, please feel free to let us know.We appreciate your trust and look forward to welcoming you back on your next visit to Sandton. If there's anything you need in the meantime, please don't hesitate to reach out.Warm regards,Busi MayiselaGuest relations Manager

8/10 Good

Kevin

Stayed 3 nights in Oct 2023
Response from Busi on 1 Dec 2023
Dear KevinThank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

James Carti

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2023
Response from Disebo on 8 Nov 2023
Dear James CartiThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, as your feedback allows us to evaluate and improve on the services we offer, and we hope to welcome you back soon.Kind RegardsDisebo TlolaneGuest Relations Manger

8/10 Good

Barbara

Stayed 2 nights in Oct 2023
Response from Busi on 25 Nov 2023
Dear BarbaraThank you for your review! We're thrilled to hear that your experience was excellent and that everything met your expectations. We look forward to welcoming you back soon for another great visit. If you ever have any specific feedback or suggestions in the future, please feel free to share them with us. We're here to ensure your next visit is just as wonderful as this one!Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with super helpful staff attached to a high end shopping mall. I would highly recommend this hotel. Just be aware that there are two separate hotels connected with an overhead walk way. Our cab dropped us off at the Sun and we were staying at the Towers. The staffs at both hotels took car3e of moving our luggage and guiding us to the correct hotel.
Stayed 1 night in Oct 2023
Response from Disebo on 8 Nov 2023
Dear BruceThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, as your feedback allows us to evaluate and improve on the services we offer, and we hope to welcome you back soon.Kind RegardsDisebo TlolaneGuest Relations Manger

10/10 Excellent

Vashti

Stayed 1 night in Oct 2023
Response from Busi on 25 Nov 2023
Dear VashtiThank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another excellent stay.Best regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Patience

Travelled with partner
Liked: Amenities
Just great place.
Stayed 1 night in Oct 2023
Response from Disebo on 8 Nov 2023
Dear PatienceThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, as your feedback allows us to evaluate and improve on the services we offer, and we hope to welcome you back soon.Kind RegardsDisebo TlolaneGuest Relations Manger

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Disebo on 8 Nov 2023
Dear StanleyThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, as your feedback allows us to evaluate and improve on the services we offer, and we hope to welcome you back soon.Kind RegardsDisebo TlolaneGuest Relations Manger

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel !
Very nice staff and spacious rooms! Great space to work during the day
Stayed 4 nights in Oct 2023
Response from Disebo on 8 Nov 2023
Dear CarolynThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, as your feedback allows us to evaluate and improve on the services we offer, and we hope to welcome you back soon.Kind RegardsDisebo TlolaneGuest Relations Manger

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Busi on 21 Oct 2023
Dear StevenThank you for your review! We're thrilled to hear that your experience was excellent and that everything met your expectations. We look forward to welcoming you back soon for another great visit. If you ever have any specific feedback or suggestions in the future, please feel free to share them with us. We're here to ensure your next visit is just as wonderful as this one!Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Zola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live Like a sultan in Sandton
Great experience all round. Very well run establishment. Great hosts and excellent value for money. room well equipped with everything form a proper coffee machine to lindt chocolates. breakfast was perfectly prepped and served by an extremely well trained waitron team. front desk gents were helpful and tended to every need from parking requests to extended stay. will definately return.
Stayed 1 night in Oct 2023
Response from Busi on 21 Oct 2023
Dear ZolaThank you for sharing your fantastic experience at our establishment! We're delighted to hear that you found everything to your satisfaction. It's wonderful that you had great hosts and received excellent value for your money. We take pride in providing well-equipped rooms and outstanding service, and we're thrilled that you appreciated the attention to detail, from the coffee machine to the Lindt chocolates.Your kind words about our breakfast and the waitron team are much appreciated. We're fortunate to have such a dedicated and well-trained staff to make your stay memorable.Our front desk team is committed to ensuring your needs are met, and we're pleased to hear that they were helpful with parking requests and your extended stay.We look forward to welcoming you back in the future and providing you with another exceptional experience. If you have any further feedback or suggestions, please don't hesitate to share them with us. Safe travels, and we can't wait to have you as our guest again!Warm regards,Busi MayiselaGuest Relations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Busi on 21 Oct 2023
Dear valued guestWe appreciate your feedback, and we're sorry to hear that you didn't have the best experience during your stay. We would have loved to know more about your concerns so that we could address them and improve our services. If you ever decide to give us another chance, please don't hesitate to reach out to our team with any specific issues or suggestions you might have. We're committed to providing the best possible experience for our guests, and your input is important to us. Thank you for taking the time to provide your rating, and we hope to have the opportunity to better serve you in the future.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Natalie, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful hotel. Staff was wonderful, polite and friendly. It was beautiful!!!
Stayed 6 nights in Oct 2023
Response from Busi on 21 Oct 2023
Dear NatalieThank you for your glowing review! We're thrilled to hear that you had such a positive experience during your stay at our beautiful hotel. It's wonderful to know that our staff left a lasting impression with their politeness and friendliness. Your feedback means a lot to us, and we're delighted that you found the overall experience to be so enjoyable. We look forward to welcoming you back in the future, and if there's anything specific you'd like to share or suggest, please don't hesitate to reach out. Safe travels, and we can't wait to have you as our guest again!Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

VALERIE D., BROOKLYN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love it
Response from Disebo on 17 Oct 2023
Dear Valerie DThank you for your positive feedback and for choosing to stay with us at Sandton Sun & Towers. We are delighted that you enjoyed your experience with us, and we hope to welcome you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Busi on 7 Oct 2023
Dear MichaelThank you for your concise feedback! We're delighted to hear that your experience with us was wonderful and that you found everything to your satisfaction. Your kind words are greatly appreciated.If you have any further comments, questions, or suggestions, please don't hesitate to let us know. We value your feedback and are always striving to provide the best possible experience for our guests.We look forward to the opportunity of welcoming you back in the future and continuing to exceed your expectations.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Crescencio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Disebo on 4 Oct 2023
Dear Valued GuestThank you for taking the time to rate us at the Sandton Sun & Towers. Your feedback is vitally important as this allows us an opportunity to make any necessary changes and improvements on guest satisfaction.We look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an older hotel.
The hotel is in good location, but it is an older hotel.
Stayed 1 night in Sep 2023
Response from Disebo on 4 Oct 2023
Dear Valued GuestThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.

10/10 Excellent

Piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Safe and accessible. In the absolute heart of Sandton
Stayed 2 nights in Jul 2023
Response from Disebo on 4 Oct 2023
Dear Valued GuestThank you for your positive feedback and for choosing to stay with us at Sandton Sun & Towers. We are delighted that you enjoyed your experience with us, and we hope to welcome you back soon.

10/10 Excellent

SHARIEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard night sleep
hi the beds are too hard and the pillows are continental and too soft
Stayed 3 nights in Sep 2023
Response from Disebo on 4 Oct 2023
Dear Valued GuestThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.We would like to use this opportunity to offer our sincerest apologies for the inconveniences caused to you. We do have hard pillows on request.We look forward to welcoming you back soon.

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023
Response from Busi on 27 Sept 2023
Dear VenessaThank you for your review! We're thrilled to hear that your experience was excellent and that everything met your expectations. We look forward to welcoming you back soon for another great visit. If you ever have any specific feedback or suggestions in the future, please feel free to share them with us. We're here to ensure your next visit is just as wonderful as this one!Kind regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Liked everything about this place, the staff were so helpful and always offering excellent service throughout my stay
Stayed 3 nights in Sep 2023
Response from Disebo on 18 Sept 2023
Dear Valued GuestThank you for your positive feedback and for choosing to stay with us at Sandton Sun & Towers. We are delighted that you enjoyed your experience with us, and we hope to welcome you back soon.

10/10 Excellent

Diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here many times and always enjoy it! It's great to be able to walk from the hotel to the mall and to Mandela Square.
Stayed 7 nights in Sep 2023
Response from Disebo on 18 Sept 2023
Dear DianeThank you for your positive feedback and for choosing to stay with us at Sandton Sun & Towers. We are delighted that you enjoyed your experience with us, and we hope to welcome you back soon.

8/10 Good

Shadreck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe
Stayed 2 nights in Sep 2023
Response from Disebo on 6 Sept 2023
Thank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Disebo on 6 Sept 2023
Thank you for taking the time to rate us on your stay at Sandton Sun & Towers. Your feedback is vitally important as this allows us an opportunity to make any necessary changes and improvements on guest satisfaction.We look forward to welcoming you back soon.

8/10 Good

Tinashe

Stayed 1 night in Aug 2023
Response from Disebo on 6 Sept 2023
Thank you for taking the time to rate us on your stay at Sandton Sun & Towers. Your feedback is vitally important as this allows us an opportunity to make any necessary changes and improvements on guest satisfaction.We look forward to welcoming you back soon.

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place and surrounding areas.
Stayed 1 night in Aug 2023
Response from Disebo on 30 Aug 2023
Dear Valued Guest Thank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.

10/10 Excellent

Feroz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service, friendliness of the staff always ready to help. The room was very comfortable. The breakfast menu need to be revised.
Stayed 1 night in Aug 2023
Response from Disebo on 30 Aug 2023
Dear Valued Guest Thank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.

10/10 Excellent

Mbekezeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was a wonderful experience
Stayed 1 night in Aug 2023
Response from Disebo on 30 Aug 2023
Dear Valued Guest Thank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient for Sandton City
Excellent location for Sandton City and walkable distance to Gautrain. Hotel staff are very pleasant and all areas very clean. Unfortunately the hotel is tired and the aircon in the bedroom very loud despite maintenance efforts (twice) to fix it. Breakfast very good and plenty of variety but service slow. Minor issues which would not prohibit me from staying again.
Stayed 3 nights in Aug 2023
Response from Disebo on 30 Aug 2023
Thank you for your feedback during your stay with us at Sandton Sun & Towers. Guest feedback is an essential part in ensuring that our clients are provided with the standards of quality and effective customer service that are synonymous with our brand.We would like to use this opportunity to offer our sincerest apologies for the inconveniences caused to you, and we look forward to welcoming you back soon.

8/10 Good

Cassandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First timer! Stayed for 9 days. Staff and service was excellent. Loves they had breakfast daily with your stay. Rooms were a decent size wished they had microwaves in rooms or on ground to use. Hotel connected to mall, Woolworth’s has all essential needs.
Stayed 5 nights in Aug 2023
Response from Busi on 15 Aug 2023
Dear CassandraThank you for sharing your feedback with us! We're delighted to hear that your first-time experience with us over 9 days was enjoyable. Our team takes pride in providing excellent service, and we're thrilled to know that you had a positive interaction with them. We're glad you appreciated our daily breakfast offering, as we believe it's a great way to start the day.Your comment about the room size is duly noted. We always aim to provide comfortable accommodations for our guests. As for the microwaves, we appreciate your suggestion. We're constantly looking for ways to enhance our guests' experience, and your feedback regarding this amenity is valuable.It's fantastic that our hotel's connection to the mall, particularly Woolworth's, made your stay more convenient by providing essential items. We strive to create a seamless and enjoyable experience for our guests, and your review lets us know we're on the right track.Thank you once again for choosing to stay with us and for taking the time to provide your thoughts. We hope to have the pleasure of hosting you again in the future, and please don't hesitate to share any additional feedback or suggestions you might have. Safe travels!Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Busi on 24 Jul 2023
Dear JohanThank you for your concise feedback! We're delighted to hear that your experience with us was wonderful and that you found everything to your satisfaction. Your kind words are greatly appreciated.If you have any further comments, questions, or suggestions, please don't hesitate to let us know. We value your feedback and are always striving to provide the best possible experience for our guests.We look forward to the opportunity of welcoming you back in the future and continuing to exceed your expectations.Kind regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
The property was breathtaking. just suburb i have never stay or dine in such quality setting. more ell agent than the Marriot hotel i have stayed in
Stayed 1 night in Jul 2023
Response from Busi on 17 Jul 2023
Dear LeonardThank you for your wonderful feedback! We're thrilled to hear that you found our property breathtaking and that it exceeded your expectations. Creating a quality setting for our guests is something we strive for, and we're glad that you had a memorable experience with us.We're honored to be compared favorably to other renowned hotels like the Marriott. Your comment about our staff being more like "ell agents" is greatly appreciated. Providing exceptional service and attention to detail is important to us, and we're glad that our team made a positive impact on your stay.Thank you once again for your kind words. If there's anything else we can do to make your next visit even more extraordinary, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional experience.Warm regards,Busi MayiselaGuest Relations Manager

10/10 Excellent

EMT

Stayed 1 night in Jul 2023
Response from Busi on 11 Jul 2023
Dear valued guestThank you for your concise feedback! We're delighted to hear that your experience with us was wonderful and that you found everything to your satisfaction. Your kind words are greatly appreciated.If you have any further comments, questions, or suggestions, please don't hesitate to let us know. We value your feedback and are always striving to provide the best possible experience for our guests.We look forward to the opportunity of welcoming you back in the future and continuing to exceed your expectations.Warmest regards,Busi MayiselaGuest Relations Manager

6/10 Okay

Jeffrey

Stayed 2 nights in Jul 2023
Response from Disebo on 30 Jul 2023
Dear Valued GuestThank you for choosing to stay with us at Sandton Sun & Towers recently. We appreciate you taking the time to share your experience with us. Your comments are very important, and your feedback allows us to evaluate and improve on the services we offer.