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Reviews of Royal Elephant Hotel & Conference Centre

4 out of 5
Royal Elephant Hotel & Conference Centre
Corner Willem Botha & Wierda Road, Eldoraigne, Centurion, Gauteng

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 0 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Josphat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Royal Elephant
Theres room for improvement especially customer service and cleanliness. Honestly the breakfast wasn't that good to you need to improve on that as well. The AC in my room had issue, either it didn't want to go off or on it had a mind of its own. Tidiness and neatness at the restaurant is very key. But generally it is ok and nearness to the road was good.
Stayed 2 nights in Feb 2024
Response from Thea on 26 Feb 2024
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024
Response from Thea on 8 Feb 2024
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Thea on 4 Oct 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

8/10 Good

Yusuf

Travelled with family
Liked: Cleanliness, room comfort
Shorty stay
Nice Rooms, but Unfortunately, NO WIFI information given nor breakfast info.. Very quick check in. Porters too busy to take bags...
Stayed 1 night in Aug 2023
Response from Thea on 22 Aug 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a beautiful place and friendly staff
Stayed 1 night in Jul 2023
Response from Thea on 26 Jul 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel and friendly staff
Stayed 4 nights in Jun 2023
Response from Thea on 21 Jun 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Marius

Stayed 1 night in Feb 2023
Response from Thea on 27 Feb 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I forgot my laptop and they made all the effort to ensure I get it back safely!
Response from Thea on 5 Jan 2023
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Liz

Business traveller
Stayed 2 nights in Apr 2022
Response from Thea van Wyk on 12 Apr 2022
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

2/10 Terrible

Abdool

Stayed 2 nights in Mar 2022
Response from Thea on 30 Mar 2022
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be sorry :)
My stay was extremely satisfying. The rooms were clean and impressive. The restaurant did not disappoint. The staff were friendly and helpful.
Stayed 1 night in Feb 2022
Response from Thea van Wyk on 25 Feb 2022
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Elephant stay- over
Lovely stay. Just very poorly signposted throughout. Road sign at entrance faded to almost invisible. No signpost to function or rooms. Or dining rooms. But we enjoyed our stay. Extremely good value for money. Staff very helpful and competent.
Stayed 1 night in Nov 2021
Response from Thea van Wyk on 15 Nov 2021
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Sbonelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Thea van Wyk on 27 Sept 2021
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Cleopas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to visit
The hotel is well built and the rooms something to long for. The heat in the cold was perfect. The staff were excellent. Accolades to one specific staff member (Ingrid) who went above to make us feel home and show us around the hotel. Breakfast included in the package was excellent.
Stayed 1 night in Jul 2021
Response from Thea van Wyk on 23 Jul 2021
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Walter

Stayed 1 night in Nov 2020
Response from Thea on 15 Dec 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Frans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frans
Excellent
Stayed 2 nights in Sep 2020
Response from Thea on 5 Oct 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Lionel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Thea van Wyk on 6 Mar 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

Elmarie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Thea on 7 Feb 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel and reasonably priced. No other options in the area except guest houses.
Stayed 2 nights in Jan 2020
Response from Thea on 3 Feb 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, great staff however R50 tray surcharge is ridiculous. Needed to get an adapter plug from them was told there was a R150 deposit required. When I paid they did not have change for a R200 note. Breakfast disappointing as there was only fruit and yoghurt this morning and I was due for examination at 07:10. No bacon and eggs etc. not the best place to stay also too far from any shopping centres.
Stayed 2 nights in Dec 2019
Response from Thea on 13 Jan 2020
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. I apologies for the disappointment you suffered during your stay at our establishment. Kindly send us more details so we can investigate this. Kind Regards, The Royal Elephant Hotel & Conference Centre

10/10 Excellent

JONATHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Rooms are really spacious
Stayed 1 night in Nov 2019
Response from Thea on 25 Nov 2019
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Thea van Wyk on 30 Oct 2019
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

6/10 Okay

S

Stayed 1 night in Oct 2019

8/10 Good

Halima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option near Eldo Glen
The hotel is well managed and clean, the rooms are comfortable, breakfast was good. A nice hotel for a short stay . I needed to be in the area so was perfect for me.
Stayed 1 night in Oct 2019
Response from Thea van Wyk on 30 Oct 2019
Dear Valued Guest, Thank you once again for choosing The Royal Elephant Hotel & Conference Centre. We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team. We look forward to hearing from you again. Kind Regards, The Royal Elephant Hotel & Conference Centre

6/10 Okay

DP

Disliked: Staff & service, property conditions & facilities
There are better options!
Upon check-in, I confirmed that the room allocated was as per my booking and that breakfast was included as per the booking confirmation. This proved to be a problem as I was informed that breakfast was not included. I showed the staff member my email confirmation - some debate ensued with a colleague and then it was decided to phone someone - I presume a supervisor. After much debate, it was suggested to phone a more senior person and after extensive further questioning, it was finally confirmed that they would honour the terms of my pre-paid reservation. Not a great start! All drinks in the bar as well as meals in the restaurant must be paid for - "pay-as-order". I was told due to the high incidents of fraud experienced by the hotel. The room was a comfortable size but the lighting is poor. Not enough where its required and overwhelming where not. There is no USB plug and no adaptor in the room for mobile phone or tablet charging. I had to pay R150.00 for an adaptor which was refunded when I handed it back at checkout. I stayed three nights and used the restaurant for breakfast and dinner. Breakfast was above average; the portions of the dinner main course too big for one person! The quality of dinners varied. All staff interactions were great - they were all really friendly and pleasant to deal with. This was my first stay at the Royal Elephant - I travel frequently and have experienced better!
Stayed 3 nights in Jul 2019

10/10 Excellent

CHARLTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel, service and food. Spacious rooms and secure location.
Stayed 2 nights in Apr 2019

10/10 Excellent

Rashaad Ismail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good experience, great breakfast
Stayed 1 night in Apr 2019

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect get away
The location itself is out of reach of most places but as we wanted to be close to Laudium for family functions it was a choice of either Centurion or Rpyal Elephant and do not regret the choice one bit. It made for a perfect getaway at a Spa hotel which was tastefully decorated and very luxurious set up. Would definitely stay there again.
Stayed 2 nights in Feb 2019

10/10 Excellent

Saleem

Unexpected luxury
Comfortable rooms with hugh bathrooms.
Stayed 1 night in Sep 2018

10/10 Excellent

Abdul Razak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - Clean & Spacious.
Great location.Clean and spacious rooms.Staff also very mannered and accommodating.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
South Africa with a smile
The service at the hotel was fantastic, especially in the restaurant. The staff and the room were faultless. Could do with some more reliable wifi though

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
It was average .Room was cosy . Staff not very professional.

10/10 Excellent

Aslam, Lobatse, BOTSWANA

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy accomodation
Very impressive, will definitely book at the same hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Perfect stay! Cannot fault the hotel at all. The breakfast delicious, room lovely and staff were friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business
Good for business

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Too tired to move
1st room they gave me had no fridge and holes in the bathrobe sleeves. Second room had a fridge, and still some holes in the bathrobes. Figured its as good as it was going to get - and stayed.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opção na região, restaurante surpreende
Excelente hotel para eventos na região. Funcionários dispostos a resolver, com maestria, problemas que eventualmente surgiram. Destaque para o restaurante principal do hotel que oferece ótima comida a la carte com preços muito justos!
Stayed 3 nights in Jan 2024
Response from Thea on 8 Feb 2024
Dear Valued Guest,Thank you once again for choosing The Royal Elephant Hotel & Conference Centre.We would like to thank you for your feedback. We really do appreciate all feedback as this assists us in providing the level of service that is expected from our team.We look forward to hearing from you again.Kind Regards,The Royal Elephant Hotel & Conference Centre

10/10 Excellent

MAXIME BARIS, Paris

Liked: Staff & service, property conditions & facilities, room comfort
Bon hotel pour passer 2-3 nuits.
Tres Bon hotel a l’ecart du centre. Piscine tres petite pour se baigner. Personel agreable. Site sécurisé avec gardien a l’entrée. Petit dej correct maks inférieur a un 4 etoile.
Stayed 2 nights in Sep 2018